Latest Reviews and Complaints
I'm writing to complain about ShipSkis
I'm writing to complain about ShipSkis. Every year, my wife and I take our whole family on a ski trip. We've been doing this for almost twenty years and always ship our skis and ski clothes ahead of time because we travel with a large group. In the past, we used Luggage Free without any problems. However, this year we decided to try ShipSkis. We packed three ski bags as usual and attached the shipping tags they provided. We thought the label system was not as good as Luggage Free's, but ShipSkis assured us everything would be fine. We scheduled the bags to be picked up on December 16th, even though our check-in date for the ski house was December 28th, to allow plenty of time. After a week, we contacted ShipSkis and learned that they had misplaced our bag just before Christmas. They apologized and promised to make it right, but it became clear that the bag wouldn't be found before we arrived. We had to buy replacement items like ski jackets and gloves because you can't rent those. Instead of enjoying the holidays with our family and friends, we were busy trying to replace what we lost. ShipSkis kept saying this never happens and that they would find the bag, but they didn't. When we arrived at Jackson Hole, we had to rent skis and buy ski clothing instead of skiing with our family. The "missing bag" situation ruined the whole trip. I told the company that I had another ski trip at the end of January, but the bag still wasn't found. We had to replace everything at a high cost. I appreciate your attention to this matter.
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Ship Skis complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Ship Skis Legit?
Ship Skis earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Ship Skis. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Ship Skis's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Shipskis.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Shipskis.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ship Skis as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Ship Skis have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Ship Skis protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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