FedEx
reviews and complaints

Similar to so many of the complaints listed in this site, FedEx Ground has become an absolute joke of a carrier. I have had so many packages delayed - at least two of the over 3 weeks. Every day, it is out for delivery, then at end of day - returned to facility. They must live in a bubble as they have listed weather delays so many times on perfectly sunny days. Truth is, they try to hide their dysfunctional and useless service, and falsify their station statistics by claiming to send packages out, when in fact, they've never taken them off their trailers. I have told most vendors that I am discontinuing purchases from them - Chewy, Wine Insiders, etc. - until they find a different carrier to deliver their product. I won't sit around the house, day after day, for a signature, when they are simply lying about delivering it that day anyway. I asked for an address to send a formal complaint via USPS (They seem to make it through everyday, as well as UPS and FedEX Air when they have something to deliver), and I got the letter back 3 weeks later, unopened, and marked as no such address. FedEx better come to the realization that their once, well-deserved reputation is being destroyed by these yahoos - especially that group handling ground out of the Superior, Wisc. facility - they shouldn't be allowed to handle dog crap! One package - > 3 weeks delayed, was finally delivered late in the evening, the driver dropped the crate off the back of the truck 3' onto frozen ground. with my wife was standing in the doorway, then drove off without saying a word. Cracked the door on the cabinet that was inside. Better rethink your Ground delivery business plan, FedEX, or get out of it completely - you're an embarrassment!

the driver left my package outside our complex and someone brought me my package from outside. there was 2 other boxes someone else had too. my other package someone else took it so i never got it, it was a gift for someone. One of the times it happened was on March 25, 2023. I want to recieve my packages at my door, not some where that someone can steal them or miss place them. Don't be lazy. Bring me my package to my door, I can't say that enough.

Fedex used to be a good service. But not any more. I have packages shipped to me. I stay home waiting for the delivery that needs a signature. It starts off “expected by 1:00pm”. That changes throughout the day and ends up with “by the end of the day”. At 8:00pm, the status of the package changes to “delayed”. And has been returned to the local fedex facility. So, what’s going on? Are they too lazy to finish their route? Now I have to wait all day again tomorrow. This is unacceptable!

we have been receiving fedex deliveries at our house for many years and it was always great service. as of the past month, there must be a new delivery driver for our area? our house is located up a hilly driveway aprrox. 200 ft. from the main road. we always make sure that it is 100% clear of snow, ice & debris. our packages for the years past were always professionally delivered to our front door or garage area. whoever is the new route driver for our area is lazy. they have decided to just scan the packages way down at the main road and leave them on the roadside. this is not acceptable service. we are upset with this poor service. i took photos of yesterdays poor delivery, 3 boxes, if you would care to see what i am talking about? the delivery drivers that deliver to our town of winona, mn 55987 are out of the la crosse, wi distribution center. please fix this soon asit is getting old very quickly. thank you

We filed a claim as soon as it happened. The FedEx driver did not tell us, just delivered the package. Our neighbors saw it and told us immediately. They did not give us a claim number nor did they tell us that we needed our tracking number on that package. We are trying to follow up and because we do not have the tracking number they are claiming they cannot find the claim that we filed.

Hi. This shipment was tendered to FedEx Express on Wed 3/08/2023. spacer. gif
spacer. gif
Direct Signature Required
spacer. gif
Personal Message
we are here knock on door or ring doorbell or call or text [protected] or call [protected]
DELAYED
Estimated delivery date
Fri 3/17/2023
estimated between 11:10am and 3:10pm
PICKED UP
LEESBURG, FL
MANAGE DELIVERY
TRACKING NUMBER [protected]
FROM Fort Worth, TX, US
TO TAVARES, FL, US
SHIP DATE Wed 3/08/2023 02:00 PM
PACKAGING TYPE Your Packaging
ORIGIN Fort Worth, TX
DESTINATION TAVARES, FL, US
SPECIAL HANDLING Deliver Weekday
Residential Delivery
DSR
STANDARD TRANSIT Fri, 03/10/2023 by 8:00pm
NUMBER OF PIECES 1
TOTAL SHIPMENT WEIGHT 1.00 LB
SERVICE TYPE FedEx 2Day
FedEx
Get the FedEx® Mobile app
Create shipments, receive tracking alerts, redirect packages to a FedEx retail location for pickup, and more from the palm of your hand - Download now.
Download Itunes AppDownload Android App

On Friday I received an email stating my packages were received at the local delivery hub and out for delivery. They never were delivered. Saturday and Monday the tracker said they were at the local delivery hub, but were delayed with no delivery date given. Today, Tuesday, I called customer service and asked if I could pick them up and they said no. The agent, upon further investigation, said that the packages never left for delivery and she could start an inquiry. I received an email saying that an inquiry was initiated and they would get back to me by Friday. I'm a small business and this delay has already cost me more than $1000 and by Friday it could be well more than $5000.

It happened again today: FedEx reports that they attempted delivery to my address when they did not attempt delivery. This is maybe the 3rd or 4th time this has happened in the last year.

FedEx will state they attempted delivery but because person was not home or business was closed they could not deliver. I was standing by to receive package with inner door open so I could see out the storm door. No delivery attempt was ever made. Also, Ring doorbell shows no attempted deliveries took place. Also, no sticker was left on door by FedEx.

FedEx is clearly lying about attempting delivery. They should be honest and state in the record that they did not make a delivery attempt.

I get regular monthly deliveries from a company that uses FEDX (or USPS only.)
For the last 6+ months the FEDEX delivery person has ^ignored^ delivery instructions. The address label for my Acct specifically states: to put all boxes on our covered front porch w/ gate (3'h)!
However, they have been left on the driveway and in the rain. I am grateful the boxes have not been stolen since a bus stop is in front of my home,".

I am appalled at the customer service at Fedex. I ordered a package, I got notification at 6:24pm that my package was delivered at my work place. I was a bit confused because packages never usually come that late and we close at 6:30pm. I came in the next day, the package wasn't there. And it is a chair, so it's big enough to not be missed. I contacted customer support chat, and was told I had to wait two whole days because sometimes deliveries are made AFTER the tracking says delivered. I waited, and then was told it was signed for by a name I did not recognize, and then it says the time was 2:55 pm for when it was actually delivered. I was here, did NOT get the package. I was told that that they "researched" my claim and I was declined because the package was signed for. This is ridiculous because anyone could have signed for it. I don't recognize the name of the signee. I guess Fedex just took my money and kept my chair too and there isn't anything I can do about it. I am disgusted because they are lying.

We have been waiting for several days for a heart monitor for my wife Sharon. Our mail box which is a 1/2 mile from our home is never used all deliveries come to our home. I checked the mail box on 03-12-23 and well the fedex package containing my wifes heart monitor was in the post office mail box! Please see pics.

THIS WAS A VERY VERY IMPORTANT PACKAGE AS IT WILL MONITOR MY WIFES HEART AFTER 4 WAY BI PASS SURGERY. I RECEIVE SHIPMEWNTS A LOT FROM FEDEX AS WE HAVE AN ON LINE BUSINESS. WHY WOULD THIS DRIVER LEAVE A PACKAGE ILLEGALLY IN A USPS MAIL BOX AND IT IS OF SUCH IMPORTANCE IS HARD TO UNDERSTAND. IT WAS PLACED IN THE MAIL BOX ON 03-07-23

TRACKING NUMBER IS0201 [protected]

SHARON BEFFA

6676 SE County Road 255

Lee, Florida 32059

[protected]

Two packages that I sent on March 3 were returned to me because of a mistake by fedex! Since then I have been waiting for them to reship them (I even filled out new labels as they asked me to!). It is March 9 and I still have not received my packages even though many fedex representatives have been promising me every day after numerous calls. This is the 3rd day that my packages have been in a fedex truck "out for delivery", and the fedex representatives are lying to me systematically saying that I will receive them by 2:40pm or 8pm! It's a disgrace for the customers who trust this company. How can I still respect and consider fedex after this very traumatic experience? I want my packages tomorrow (March 10) morning without fail because they are very important to me, and I need to send them again very quickly! I have already lost a lot of time trusting fedex!

My delivery date was 03/04/2023 i asked for a hold at a fed ex location it is 3/8/2023 and i am still waiting for my package! they keep giving me an excuse and i am getting upset! this is not an acceptable way to do business. This is my last time using fed ex i will request another carrier! if these people dont want to work hire people that do! and the customer service people keep telling me the same stuff i see online. My package keeps going back and forth back forth to the facility! i need my package!

Every experience with FedEx so far has been riddled with problems. The FedEx driver(s) have/had instructions to put packages in a large black bin on my porch marked "Packages", yet they still put the items on the edge of my steps, practically begging porch pirates to steal my packages, which has happened on three occasions during the holidays. Anyhow, I started requesting my packages go to a hold location near my place of employment. The issue I am having now is that days (4 of 5) go by with the tracking site saying "Out for Deivery" not ready for pickup. Twice, they had to trace the package and at least three times, the package(s) was/were there but their system did not update. This company is the absolute worse. I filed claims for the stolen packages that totally over $500 and I never heard back from them or if the sender files a claim, it gets denied. I know they are insured but since the FedEx drivers took pictures of my deliveries on the edge of my steps, I guess they figure that's why they are not paying. I even started suspecting the drivers themselves stealing the items.

This driver of one of your vans comes through our village each time driving excessively fast, and I mean fast! we are a small village, no pavements. Lots of children and disabled persons, we have 3 horse stables in the village and horses use our lanes constantlt.

At 14.04 today 7th march 2023 he came through Chalkcroft Lane in the village driving so fast I could not get a clear photograph of him. Please make him stop this before he kills someone here!

I am serious. Our lanes are tiny, cars are parked in the lane, people walk all the time here. sooner or later he will hit someone. I estimate his speed to be in excess of 50mph. in a 30mph zone.

My pkg was to arrive today, I was home all day, tracking said on truck this am. At 5:30pm it said "weather delay". There is NO weather issue, 60 degrees and nice out. My husband saw the Fedex truck a few blocks away prior. We believe he was lazy and wanted to go home early. I called Fedex 1-800 # and they high demand and it'll be here tomorrow. The trac # says 3 days from now? I asked about filing complaint and the agent said there is no way for hom to do so, does not have their contact info and that I'd have to go to the office in person- it's 75 miles round trip! I said why would I have to get in my car and waste my time/gas. He said there is no other way to complaint that Fedex has no complaint dept or #! Every business should have capability online or by phone. The agent was actually out of Phiilipines and no help.

Fedex claims that a deliver was attempted and that “the customer was not home.”

I was home the entire day. This lazy driver never even bothered to get out of his van to ring the door bell or knock at the door. He simply pulled in to my drive long enough to scan my package and say he attempted delivery.

Now, since my package requires a signature I will need to miss work tomorrow knowing that there is a chance that he will “attempt” delivery in the same way and I may not have an opportunity to sign for my package.

I called customer service and was practically blown off. He said they will deliver again tomorrow. He couldn’t guarantee that the driver will actually step out of their van to attempt delivery and when I explained that I will need to miss work due to their driver today, the best he could muster was “sorry for the inconvenience.” I asked if I could just come pick the package up from a facility after work and he said the Fedex facility is busy and that wouldn’t be an option. This is a joke.

In the future I will do everything I can to avoid using Fedex. I will use UPS whenever possible going forward.

An item I purchased on Mercari was shipped out by FedEx delivered to the wrong address ! The buyer cannot contact FedEx the seller has to I contacted the seller. She called FedEx and was told she’d get a call back and she never got a call back. She called again and had the same runaround. I’ve gone into a FedEx location they cannot help me. I’ve tried calling myself and get the runaround on an automated system and I’m pretty pissed. FedEx is not easy to get a hold of. What can I do

FedEx drivers refuse to deliver packages at front door. I put the sign up just for FedEx. I’ve never had any problem with UPS.or USPS. I called multiple times and complain, but it doesn’t do any good. They continue to deliver all packages by the garage . It’s only a matter of time before I will back into one of my packages by the garage. I called and complain, and the service representative told me that I could not file a complaint because all they had to do was deliver the package somewhere on my property. I guess they can deliver my packages on the roof on the house.

I don’t think I’m being unreasonable. All I’m asking is for FedEx to be more like the rest of the carriers and deliver my packages at the front door. Maybe I’m asking too much from FedEx.

I was supposed to be getting a package from health insurer. FedEx claimed that I was not home on the first attempt on 2/27 I was home all day. I found a sticker on my door later that night stating that I wasn't home. Called customer service on 2/28 and stated that needed delivery after 3pm and I was assured that it would happen and that I would get a call when they were on there way. No callever came but my door was tagged again. I called and was told that the delivery person would return between 5 to 8 pm. No one came and no one called. I called again imat 8:05 am on 3/1 and was told that my delivery would be made after 3pm and that it was to late last night for the driver to return. I would also be called so be sure to answer my phone. No one called. I got at 2:55 pm and my door was tagged. I called customer care again who informed me that it would happen tomorrow. I asked how could it happen tomorrow if this the final attempt. I was then told that they have no way of contacting the delivery teams in the field. There is no one that they can contact or that I can talk too as they have no access to mangement.