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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 38 Reviews 1703 Complaints
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Fashion Nova complaints 1703

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S
9:33 pm EST

Fashion Nova Fashion Nova/Lasership Shipping

An order was placed with Fashion Nova on January 24, 2023, it arrived on Thursday January 25, 2023 to a Lasership hub in Peabody Darst Webb MO. The package was scheduled to arrive at Lasership hub in East Hartford, CT on January 28, 2023. As of today's date, package has not been delivered. It was last scan on January 28th in Dayton, NJ Lasership hub. I was informed by Lasership that package is lost/ misplaced. Because of Fashion Nova/Lasership neglect, I'm requesting for a full and speedy refund. I have also placed a complaint with the Department of Consumer Affairs. If no response next move will be with The Law Office of Menken Simpson and Rozger LLP for they currently have existing cases pending. I'm hopefully that this issue can be resolved without further actions.

Order number: [protected]

Ship to: S. James

Address: Bristol, CT 06010

Desired outcome: Full refund of $181.81 and a verbal apology from Fashion Nova/Lasership shipping.

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M
5:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Shipping/ receiving packages

The carrier they use Lasership... frequently lies and steals your packages and signs your signature... I filed a complaint with fashion Nova clearly that is not my signature because I was at work! Anyone can write your last name and the package is gone! Fashion nova customer service told me that was verified and they can't help me! $100 gone! I will never shop with them again. LaserShip steals customers packages and fashion nova is still doing buisness with them!

Desired outcome: Refund my money! I don't want store credit! Fashion nova is no longer credible as far as I'm concerned

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L
2:32 pm EST

Fashion Nova Why is my order canceled?

i placed an order from fashion nova on the 24th of january, 2023 only for me to receive and email which says my order was cancelled because the billing information does not align with the financial institution. i’ve asked for a simple explanation and how it can be resolved. i used a friend’s card who is in the united states because I’m in nigeria and our bank cards have spending limit which will not enable me purchase the amount of items i want to.

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C
8:25 pm EST
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Fashion Nova 3 pair of boots purchased.

When i ordered the shoes it was not a final "as is". I purchased 3 pair of boots however i'm only able to return 1 pair. I just wanted to exchange for a larger size but it will not allow bc now on the site the items are final sale. There policy was not clear and getting an actual person on the phone is not an option. Also, when i ordered several pieces it was listed as free expedited shipping which is was not true. Ordered on 1/11/23 and i received my pkg on 1/20/23. False advertisement. Love the clothes but if i had of known it would be a hassle to return items i would have not ordered anything at all.

Desired outcome: EXCHANGE FOR LARGER SIZE

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V
3:57 pm EST
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Fashion Nova Orders not Received

Order #105523624placed in December and #[protected] placed in September were never received. I paid upfront for both and now my accounts are being charged back because Fashion Nova claims I received these packages. When they ship items through LSO Trucking Company I never receive my items. I had a similar incident with this trucking company with another company and later found out the Police Department had confiscated the packages. I am going to contact Consumer Protection because I don't have money to give away.

Desired outcome: I would greatly appreciated a refund or the orders without additional charges incurred. I definitely would recommend not using that trucking company.

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S
12:05 pm EST

Fashion Nova My non delivered items

Hi

I am STILL awaiting my situation to be resolved.
My Fashion Nova parcel which cost £143 was left outside my back gate by the Evri delivery driver in NOVEMBER!
Once home from work my parcel was not there, since then I have been going back and fourth with both Fashion Nova and Evri.

Evri informed me in the contract they have with Fashion Nova that they must be the ones to inform Evri my parcel is missing. Yet Fashion Nova have just basically kept telling me they are not responsible.
Evri have insurance that will cover my missing items, yet Fashion Nova are refusing to even speak with them about this! Why? As a customer I have no items yet you guys have my money.
Everytime I email Fashion Nova all they say is they can't help me. So who is responsible for my missing items

Sara Maynard

Desired outcome: My money back or store credit or what I ordered

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D
7:52 am EST

Fashion Nova Store credit scam

fashion nova is a SCAM! I have almost 7 gift cards on my account that I never received an email store credit for all my returns. How is it ok to want to scam people off their store credit? It makes no sense at all. I've sent countless emails with the same response that my gift card has been sent to my email which is a big lie. They haven’t sent me any store credit via email. I will definitely not give up till I get my money back .

Desired outcome: I need A full refund for all my store credit

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T
4:20 pm EST

Fashion Nova #[protected]

11/16/2022 around 2pm I did ot recieve my order and fashion nova is not responding to my emails and its been over a month and at the beginning they told me that I wasn't getting refund because I got my order
Order number
#[protected]
DELIVERED
Ordered
Shipped
Arriving soon
Delivered
See full tracking history
Order #[protected]
Date Placed: Nov 16/2022
Total: $54.16
Delivery Address
tommia denby
6513 South Evans Avenue
Chicago IL 60637
United States
Shipping Method
2 Business Days (Order by 3pm ET)
UPS is the carrier for your shipment.
Billing Address
TOMMIA DENBY
1503 West 112th Place
Chicago IL 60643
United States
Latest Scan
NOV 18
12:49 PM
Delivered
CHICAGO, IL
Dana Distressed Denim Jumpsuit - Dark Wash
Size: L
$37.99
Qty: 1
Subtotal
$37.99
Shipping
$12.99
Taxes
$3.18
Total
$54.16 USD
Payment method: Visa
Payment method: shopify_payments

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Chandi, The Girl Next Door!
, US
Jan 06, 2023 9:38 pm EST

This is SOOOOO crazy!

Im so sorry this happened to you too! (similar to my story)

We really all need to get together on a united front and pursue a class action. They won't respond to me either! When they did, they actually told me the carrier company GLS, delivered it correctly! I even showed FN the picture where it was delivered and then took a picture of my door (which has a camera mounted on the wall. FN still wanted to say there was no mistake! This has to be illegal. It is happening too much and they are taking our money!

Fashion Nova should be shut down. Lets talk. I'll give you my number. Enough is enough!

ComplaintsBoard
Y
2:03 pm EST

Fashion Nova Not getting the items ive order due to negligence on delivery.

I placed an order w Fashion Nova, paying it threw zip. They used laser ship as their carrier to deliver my package. Last stop on the GPS was Secaucus, NJ. the tracking said delivered and that I signed off on it. The name of the signature is incorrect and I've never received the package. Mind you, I live in Manhattan, NY. I've never had an issue w them and this is my first time. They're giving me the run around on giving me a store credit or refunding me. My order#[protected]

Desired outcome: refund or credit it

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Chandi, The Girl Next Door!
, US
Jan 06, 2023 9:39 pm EST

This is SOOOOO crazy!

Im so sorry this happened to you too! (similar to my story)

We really all need to get together on a united front and pursue a class action. They won't respond to me either! When they did, they actually told me the carrier company GLS, delivered it correctly! I even showed FN the picture where it was delivered and then took a picture of my door (which has a camera mounted on the wall. FN still wanted to say there was no mistake! This has to be illegal. It is happening too much and they are taking our money!

Fashion Nova should be shut down. Lets talk. I'll give you my number. Enough is enough!

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C
1:02 am EST

Fashion Nova Order #[protected] & delivery company (gls shipping) delivered to wrong address

IM OUTRAGED!

I have cameras at my door. Received email package was delivered. Company provided me a photo of delivery. I told them 12/5 it was the wrong door. Fashion Nova and GLS, do. not effectively communicate and Fashion Nova refuses to refund me or redeliver to proper address. GLS confirmed mistake via email. Fashion Nova won't acknowledge.

Desired outcome: refund or redelivery to proper address

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J
11:56 am EST

Fashion Nova Orders not delivered

Fashion Nova Customer Care Rep,

I am so disappointed that this is the only method that your company will reach out to your customers. I ordered several items and just so happened that two orders were supposedly delivered on the same day. Well, I did receive Order #[protected] at 6:40 pm on December 22, 2022. But I am missing my other order, Order #[protected]. Delivered according to the tracking information two different times to your site at 12:29 pm December 22, 2022, and according to Lasership, the package was delivered at 11:29 am at my front door. I was sitting in my living room on December 22, 2022, all morning Sick with FLU, and an upper respiratory infection, and nothing was delivered to my house until 6:40 pm was order# [protected]. I have since placed other orders and I hope to receive my items ordered. I do not have neighbors who steal or anyone who may have taken the items other than the delivery person at Lasership. I am requesting a full refund in the amount of $94.35 for the items that I have never seen or I will seek legal action. Not only has this ruined my family's Christmas holiday but has not been a pleasant shopping experience with YOUR company.

I look forward to hearing from someone with your company via phone very soon.

Desired outcome: Refund in FULL!

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Chandi, The Girl Next Door!
, US
Jan 06, 2023 9:43 pm EST

This is SOOOOO crazy!

Im so sorry this happened to you too! (similar to my story)

We really all need to get together on a united front and pursue a class action. They won't respond to me either! When they did, they actually told me the carrier company GLS, delivered it correctly! I even showed FN the picture where it was delivered and then took a picture of my door (which has a camera mounted on the wall. FN still wanted to say there was no mistake! This has to be illegal. It is happening too much and they are taking our money!

Fashion Nova should be shut down. Lets talk. I'll give you my number. Enough is enough!

ComplaintsBoard
K
6:18 pm EST

Fashion Nova Never receiving my refund

I've made 3 orders with Fashion Nova and haven't received my refund for those items they keep send the same respond every time I contact them, see the respond below. Order #[protected], [protected], [protected].

I was my shipping for Order # [protected] and [protected] to refunded only with my refund to go back to the form of payment

Hi Kaneisha,

Thank you for getting back to us! Today, I'll be happy to help you with your store credit for Order #[protected].

According to our records, the entire amount was refunded in a form of an E-Gift Card. The amount of $150.22 was issued on this date 10/28/2022 to your Fashion Nova account's email address. If you got a store credit via an e-gift card, please check your inbox, including the junk/spam folder.

We sincerely apologize for any inconvenience this has caused you. Please feel free to review our returns policy and we thank you for your patience as we resolved this matter.

Happy Shopping!

Kinds Regards,

My Email is [protected]@yahoo.com

Desired outcome: I want my refund for order #[protected], [protected] and [protected] to be refunded, i also want the shipping for order # [protected] and [protected] to be refunded

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B
11:55 am EST

Fashion Nova Package not received and company won't refund me

I made a purchase and my package was supposed to be delivered on the December 21st. I didn't receive it and when I asked for information on their Help Center they told me the delivery wasn't complete because of an error in my address. I checked and my address was right on their website but wrong in the carrier site. So the company made a mistake. Even with that mistake, I was told that I couldn't have the package resent or have the refund on my credit card, the only option is a gift card. However, I'm moving to another country and won't be able to make another purchase and even if I was, they were the one who made mistakes and I'm being harmed 2 times for this situation. I won't have the dress I bought for a special occasion and am stuck with almost 300 dollars of store credit in a store that is not easy to order from my new country and that made mistakes and I don't wish to buy again with.

Also, all the answers I got by email and their help center were automatic, so even with all the emails I didn't have any answer or solution to my problem.

Desired outcome: I would like to receive a refund in my card or receive the package in the near future

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S
12:51 am EST

Fashion Nova Package not received

I ordered clothing from Fashion nova on November 25th to have for my vacation to the Bahamas. I received notification that the package had arrived but the package never came. I reached out to Fashionnova and they basically said they could not help. After tracking the package on the shipping company's website (A new company that I have never ever had my packages shipped through) I discovered that the packages were delivered to the wrong place, as the picture they took was not anywhere in my building. I also reached out to the company on numberous occasions and they still said the issue was resolved. However, I have yet to receive my package. My vacation has been absolutley ruined.

Desired outcome: I would like to either be refunded or my package reshipped/ found.

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N
4:17 am EST

Fashion Nova Merchandise missing

My merchandise was delivered by lasership at the wrong address and was stolen. After learning this I contacted lasership and was informed that their would be an investigation for a solution. I was also told that the turn around time was two days which on the third day I contacted them in regards. I was told they didn’t see anything on file and told me to contact them again when I did I was told the investigation was completed and it was found the carrier delivered to wrong address that I had to reach out to fashionova for refund. Once I reached out I provided pictures illustrating where my package was delivered and a picture of my address. I was emailed days later with an automatic email Spillane stating that it was delivered there was nothing they could do which is disgusting. This growing company should be ashamed of themselves. Their disregard to helping their customers has fell short. This is not my first situation with fashionova and the unprofessional handling of me as a customer. Something has to be done a collaborative class action to show companies they need to be held accountable for people list of money and time! Please refer to pictures showing two different doors which means two different addresses. One address is 3022 ave v apt 2A which was incorrect the item was suppose to be delivered to 3024 ave v apt 2A

Desired outcome: My refund and a sincere apology

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Update by nurabia M
Dec 28, 2022 4:20 am EST

See attached of photos that was provided for proof

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M
6:31 pm EST

Fashion Nova Did not receive confirmation email

I placed an order on Fashion Nova on Dec 22nd 2022 and did not receive a confirmation email, which means I did not have my order number either making it very difficult to find or track my order. What I did to resolve this issue was select contact us - select payments - select there's a charge on my card I don't recognize, you will be asked if your issue has been resolved - select no contact support - fill out the boxes and press submit. You will then receive an email to your email inbox from Fashion Nova - fill out the requested information and they will provide you with the information you're searching for.

I hope this helps!

To be 100 I was about to dispute the charge with my bank because I felt as if I didn't have another choice. If all else fails I'd take this step.

Happy Holidays!

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D
5:46 pm EST

Fashion Nova Item not received

Went to visit my son in Charlotte for his graduation, so I had my items sent there, when I tracked my order it stated that the items would be delivered before I returned home however, when I checked again for tracking it stated that the items was delivered on 12/19 however when I checked for the packages on both 12/19 and 12/20 before leaving still no package. Once I got home my attention was to follow up with fashion Nova however i became ill with COVID and just now recovering I tried to contact you via phone however with no success so I still never received my items/package for order #[protected] so I would still like to have them but if not able a full refund to the original payment no Fashion Nova credit

Desired outcome: Replacement or Full Refund to original payment “No Credit”

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V
10:53 am EST

Fashion Nova SAYS delivered, but NEVER delivered

I put in an order on December 5th and here it is December 22nd and I have not received my order. At first the teaching was not even moving, then ask if a sudden when I try contacting support the teaching says delivered. I want to check the day and time and checked my cameras and never was a package delivered. The fact that Fashion Nova is supposedly so well known and gets all of these orders from us and don't even bother to care for the customers is disgusting, selfish, and very unprofessional. They are stealing our money, and NOTHING is being done about it. Honestly, this business should be shut down because there are way too many complaints about the same issue and none of them are being resolved! I WANT EITHER MY ORDER OR A REFUND and clearly I am getting neither!

Desired outcome: I WANT EITHER MY ORDER OR A REFUND

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R
12:45 pm EST

Fashion Nova Text messaging

Hello I got a text message today about product and it read Ho Ho Hoe first of all Your products are geared toward the Black women community so I am offended by this awful text message as it calls for HOES to get a discount it is referring to what rappers call a black female for being with many men and selling her body. I am not a HOE and I’d appreciate an apology a public apology. I will not be buying another thing from your website or store I will make this go public on social media.

Desired outcome: Public apology and not sure of what damages I’m seeking. At this point it’s already done this text called me a HOE aka [censored]

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Update by R Legree
Dec 19, 2022 12:49 pm EST

Just contact me and we can go from there

Update by R Legree
Dec 19, 2022 12:47 pm EST

The is is absurd . First of all who is running these text messages to personal phones if customers ?

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I
11:36 am EST

Fashion Nova Lost package.

Hello, so I ordered from fashion nova last month around the 25th. I have not gotten my items. I look on the tracking and it says my package was lost and it’s undeliverable. I tried contacting fashion nova and they didn’t resolve anything.

They say my package was marked as delivered but I looked on my cameras and no one came with any package! LSO company has similar complaints.

Desired outcome: Refund.

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About Fashion Nova

Screenshot Fashion Nova
Fashion Nova is a popular online fashion retailer that offers trendy and affordable clothing for women. The brand has quickly become a favorite of fashion-forward shoppers, with its wide range of stylish options ranging from casual wear to evening wear, swimwear and accessories.

The brand is known for its attention-grabbing styles that showcase the latest trends in fashion. Fashion Nova releases hundreds of new styles every week, ensuring that there's always something fresh and exciting for customers to choose from. Whether you're looking for figure-flattering dresses, jeans that hug your curves, trendy bodysuits, or statement pieces that are perfect for a night out, Fashion Nova has got you covered.

One of the unique aspects of Fashion Nova is their dedication to inclusivity. The brand offers clothing in a wide range of sizes, with options ranging from XS to 3X. Additionally, Fashion Nova offers a selection of styles specifically designed for curvy women, providing fashionable and flattering options in sizes 1X to 3X.

The brand has garnered a large following on social media, with celebrities like Cardi B, Kylie Jenner, and Amber Rose spotted wearing their designs. Fashion Nova's popularity can also be attributed to their affordable price point, making trendy fashion accessible to everyone.

In addition to their clothing offerings, Fashion Nova also offers a variety of accessories, including jewelry, shoes, and handbags, providing everything needed to complete a head-to-toe look.

Overall, Fashion Nova has quickly established itself as a favorite shopping destination for fashionable women looking for trendy yet affordable clothing. With its inclusive sizing and commitment to staying on top of the latest fashion trends, it comes as no surprise that the brand continues to receive rave reviews from customers all over the world.
How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova customer service
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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

Overview of Fashion Nova complaint handling

Fashion Nova reviews first appeared on Complaints Board on Jun 14, 2014. The latest review Unjust 50% refund and poor customer service from Fashion Nova was posted on May 16, 2024. The latest complaint Unauthorized billing on checking account was resolved on Mar 01, 2024. Fashion Nova has an average consumer rating of 1 stars from 7321 reviews. Fashion Nova has resolved 70 complaints.
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  1. Fashion Nova contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
    +1 (800) 866-0286
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number
    Customer Service
    +1 (800) 222-1811
    +1 (800) 222-1811
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 22 22 users reported that they have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 33 33 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number
    Customer Service
    +1 (818) 347-6500
    +1 (818) 347-6500
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 2 2 users reported that they have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number
    33%
    Confidence score
    ​Westfield Topanga
    +1 (323) 888-1071
    +1 (323) 888-1071
    Click up if you have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number
    Montebello TownCenter
    +1 (818) 891-3400
    +1 (818) 891-3400
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number
    Panorama Mall
    +1 (818) 238-0022
    +1 (818) 238-0022
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number
    Burbank TownCenter
    +1 (818) 341-4600
    +1 (818) 341-4600
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number
    Northridge Mall
    More phone numbers
  3. Fashion Nova emails
  4. Fashion Nova address
    437 S Broadway, Los Angeles, California, 90013-1102, United States
  5. Fashion Nova social media
Fashion Nova Category
Fashion Nova is ranked 3 among 664 companies in the Fashion and Style category

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