Menu
Family Dollar Customer Service Phone, Email, Contacts

Family Dollar
reviews and complaints

Family Dollar's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.familydollar.com
www.familydollar.com

Learn how the rating is calculated

1.2 2304 Reviews 2293 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Family Dollar complaints 2293

ComplaintsBoard
R
8:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been going in family dollar for many years, I've never had an associate yell at me and be very disrespectful over not wearing a mask. This is everytime I go in family dollar on MCLEAN me and my daughter are harrassed I told the manager soaul and Sharon who currently work there I have a medical issue with wearing a mask and so does my daughter and they...

View 0 more photos
Read full review of Family Dollar
ComplaintsBoard
S
4:39 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing regarding my visit to Family Dollar Store #07974, 944 No. Main Street in High Point. On my visit today, the store was unable to give me change from the amount tendered. My total purchase was $21.28, and I gave the cashier $22.00, which meant I was owned $0.72. The cashier told me she was unable to make change. I had a similar experience at the...

Read full review of Family Dollar
ComplaintsBoard
R
1:23 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern I am a 60 year old woman and a school bus driver living in Wausau Wisconsin I was pleased to see you opened a store recently closer to my neighborhood but today I was just talked to so disrespectfully and so rude I will never be back to purchase anything from store # 12422 located at 1405 N. 6th street Wausau, Wisconsin thank you...

Read full review of Family Dollar
ComplaintsBoard
Y
7:50 pm EST

Family Dollar Not open

People pulling up have they last bus fair to get to family Dollar the old they have COPD can't breathe I am sitting here watching. People are poor have a few dollars just to go in this family Dollar. It's is the Covid-19 people dying struggling no jobs they are not open the news needs to here about this. 8 times I came they was not open here in Shakespeare mall here in East Liberty PGH Pa the one one Apple in East Liberty they close early to at 8. When they supposed to close at 9. It's appalling and sad for the people through this pandemic. It all comes back never hurt the ones who is suffering. God don't like ugly. No matter how small it will come back

Read full review of Family Dollar
Update by Yolonda Sampson
Nov 24, 2020 7:55 pm EST

Family Dollar is excellent for the poor very helpful and understanding. We all Thank You. Keep it up never higher lazy selfish unhappy people. They have to have energy willing workers as a team it be is about businesses movement foundation and respect for the customers.

Hide full review
ComplaintsBoard
D
12:16 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On November 17th at 4:45pm I walked into this Family Dollar to purchase items. I noticed a male at the counter talking to the female cashier who was very loud in conversation. Moments later the male customer left the store. I approached the front of the store hearing the the same female cashier using profanity. She asked me if I needed some help as she...

Read full review of Family Dollar
ComplaintsBoard
B
11:07 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a very big issue right now at the family dollar with the manager.. Every time I enter in that store he is bugging me following me around the store, he has even went as far as touching me on my hip and lower back area. Now that crossed the line! I'm upset about this whole situation, because there is honestly no reason that should be happening! He is a...

Read full review of Family Dollar
ComplaintsBoard
D
1:58 am EST

Family Dollar can opener

the white manager at colonial beach store is always hateful to me. today he charged me for the can opener but didnt put it in the bag. i asked for a birthday party type of table cloth, he said they dont have any. i asked for a couple of things, he wouldnt answer. when i checked out, he wanted me to walk over to the glasses and show him what glasses i looked at. he wants a war. he has my money.

Read full review of Family Dollar
Hide full review
ComplaintsBoard
B
8:57 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I go in the local store about once a week and hardly anyone is wearing masks and our county is mask mandatory. The employees wear mask but below the nose. I do not feel safe going in this store anymore and are hoping you can address this. This store is in Duncan, AZ zip is 85534. Thank you Barbara Armstrong

Read full review of Family Dollar
ComplaintsBoard
S
5:06 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Family Dollar in Staples MN 11/12/2020 Not 1 Employee was wearing a mask. And one of the ones stocking the shelves was coughing all over everything and not even trying to cover her mouth. I Can only imagine that they do not do any other cleaning or sterilizing of store if that is what they do when customers are there. With the fast rising of Covid in...

Read full review of Family Dollar
ComplaintsBoard
T
12:05 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Over the past 5 weeks or so, the manager "Julie" while working at family dollar in dannemora, ny has been spreading terrible rumors about myself and my business. Also, I have seen her roll her eyes at customers and be rude to her co workers, speaking down to them and openly being rude to them. I run a daycare business in town and have supported family...

Read full review of Family Dollar
ComplaintsBoard
B
1:16 pm EST

Family Dollar Clothes soap lid open and rice krispie treats

After a long day of work I stop by the family dollar store which I rarely stop at but I saw the ads and wanted to get a few essentials I need. I get home carrying few bags and notice a blue leakage of clothes soap all over my floor and after trying to clean that up I notice the box of rice krispee treats is open also which I grab both items facing the front on shelf I shake out the contents and there is only 5 wrapped not 8 as you see on the qty of reciept I took the pic I was upset to take picture trying to clean the clothes soap mess
If this is some kind of prank please address this to the team at store on
Family dollar store
Wall ave
Ogden, utah
84404
Bernice montes

Read full review of Family Dollar
View 0 more photos
Hide full review
ComplaintsBoard
J
5:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm extremely vulnerable to Covid 19 because I have 4 different underlying health issues so I have to avoid crowds, which means my son has to shop for me. He also has to be very careful not to bring any germs home with him. I know that mandatory mask mandates don't mean jack to a lot of selfish people who refuse to wear them in the stores, but I expect the...

Read full review of Family Dollar
ComplaintsBoard
A
2:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First NO-ONE was at the register! When we complained the store manager Did and said Nothing!! Finally as I'm Sure you will See on your Camaras A few items we're missing when we got Home So off we went Back to store Went Back to cashier and was told "Yes I placed them Back" I'm being Nice with The words he used! He proceeds to tell me "you go get...

Read full review of Family Dollar
ComplaintsBoard
L
10:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yes I'm reporting a white female name Christine Jones that works at family dollar in shreveport on greenwood rd she was calling me the n word in the store she's racist then I come back the next day she's sitting in a green SUV in front of the store having sex with a black man with a meth pipe in her mouth smoking it sitting on top of the guy her boss Rhonda...

Read full review of Family Dollar
ComplaintsBoard
M
8:52 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was shopping because the prices on food or cheaper for microwave for my husband who is a truck driver To eat in the truck. He s 61 has kidneys problems when he got to go he has to go. He ask the clerk if they had a restroom they said yes not for the public. I hate to say he was aggravated almost left a buggy full of groceries but I talked him out of it. I don't imagine we will be going there again ridiculous rule I ever heard

Read full review of Family Dollar
ComplaintsBoard
M
7:49 am EDT

Family Dollar Willful refusal to provide payroll tax deferral

Family Dollar sent an announcement to employees say that they will not be deferring payroll taxes citing that it would be minimal beneficial to employees and it may impose a hardship stress and confusion on employees who will be required to repay the payroll tax at the 1st of the year, and it would be hard for their payroll department to defer these taxes. The payroll tax withholds 6.2% of you paycheck, which if you make $5, 000 over the next 4 month would mean you would be able keep $310 till the 1st of the year. I probably like many americans keep all my unused funds vested though I probably do better then most since I would be able to double that $310 to $620 and still continue to compound the interest on those funds years after the initial deferral. If find their whole explanation to be offensive, basically saying their employees are too stupid to manage their own cash registers much less managing their own money. I fail to see how it would be hard for payroll department to handle a simple deferment it's kind of expected that they are able to handle all matters of general accepted accounting practices.

Read full review of Family Dollar
Hide full review
ComplaintsBoard
B
9:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The manager who goes by the name Shiloh (I've never seen her with a name tag, but that's the name I've heard another employee call her by), is on her personal cell-phone every time I shop at this location. I don't mean to ease-drop, but it's very hard to miss what her conversations are about while on the phone. I usually shop for at least 20 minutes each...

Read full review of Family Dollar
ComplaintsBoard
J
4:30 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

A white female employee name Christine Jones that works at the family dollar in shreveport on greenwood rd I've seen her calling blacks the n word in the store then having sex with her employees Patrick and Tim in front of store and guy in green SUV in front of store u can see her on video doing this her boss Rhonda let's her disrespect the family dollar and helps her do this

Read full review of Family Dollar
ComplaintsBoard
G
11:56 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yes I'm reporting a white female name Christine Jones that works at family dollar in shreveport on greenwood rd I've heard her saying the n word against blacks in the store and in the parking lot of store I've seen her having sex with her employees Patrick and Tim in front of store and a man name bentley in green SUV in front of store I've seen her smoking...

Read full review of Family Dollar
ComplaintsBoard
T
4:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

A white female name Christine Jones that has sex with employees Patrick and Tim and a man name bentley in parking lot she smokes meth in car in front of store and her boss Rhonda let's her do this she works at family dollar on greenwood rd in shreveport I've seen her using the n word many of times calling blacks the n word I've seen her in front of store...

Read full review of Family Dollar

About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.

Family Dollar Customer Reviews Overview

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes household essentials, groceries, personal care items, toys, and apparel. With a focus on convenience, they provide a one-stop shopping experience tailored to budget-conscious consumers. Family Dollar stores are typically located in easy-to-access neighborhood locations, aiming to serve the needs of local communities. The company also offers seasonal merchandise, catering to holidays and events throughout the year.
How to file a complaint about Family Dollar?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.

Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Worthless employees was posted on Apr 23, 2024. The latest complaint Crystal Geyser spring water 1.5 liter bottles was resolved on Nov 09, 2022. Family Dollar has an average consumer rating of 1 stars from 2304 reviews. Family Dollar has resolved 82 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Family Dollar contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
Family Dollar Category
Family Dollar is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.