Family Dollar
Reviews and Complaints

On Tuesday, 12/12/23 @ 10:12 AM I was shopping at the Local Family Dollar, Store # 05370 Located at 296 E 82nd St, Newaygo, MI 49337. While there I chose an Item, Weather Station Alarm Clock by RCA. When I got to the register the clerk informed me that a customer had recently returned this same item due to not having directions. The package was opened in front of the clerk to ensure the directions were in the box, which they were. I also asked the clerk if the item could be returned if I did not like it. The clerk responded by telling me that "if I didn't like it to bring it back". The next morning, 12/13/2023 I returned to the store, # 05370, to return the clock. As soon as I entered the store, I encountered a different lady working the register and she immediately said, "I could not return electronics". I replied by saying, " since when"? The clerk then said, very rudely, "It doesn't matter, We Do Not Accept Returns on Electronics". At that point I turned and left the store but immediately returned and placed the clock on the counter and said, "You might as well keep it or throw it out as I don't like it". After a couple of hours, I figured I would go back and talk to the store manager. The same clerk was still working the counter. I noticed the clock that I had placed there was still sitting on the counter. I told the clerk, "That I had changed my mind, and I would just keep it". I also said to the clerk, "that you should have a sign posted". The clerk replied, "We Do". I went and looked and there was a sign with very small print. I did not read the sign as the first clerk informed me that I could return the clock if I didn't like it, as a lady the previous day had done so. The clerk then told me, "She shouldn't have told you that". I asked for the Store Manager and the clerk informed me that she was the store manager, and that I could leave, because I was being loud and belligerent this morning. Needless to say, I was stunned and said, "Excuse Me, I can't believe this". The Clerk/Store Manager said, "I could leave and never come back and that she was going to notify other stores of this situation and that I could not go to any other location. I have been shopping at Family Dollar for years, multiple times a week and have never been treated so rudely, or with such disrespect. The Clerk/ Store Manager was loud, with multiple customers around. Being a previous business owner, this is not how a "Store Manager" should handle situations. This Clerk/Store Manager did nothing to defuse the situation, only managed to escalate the situation further.

I bought a cell phone from family Dollar would be help of an associate it was led for me to believe that it was a Verizon phone which was easy to believe because it said Verizon or total by Verizon on the box so I believe the associate and I bought the phone. But when I got home and tried to activate the phone and put my old SIM card in it it was not a Verizon phone and my SIM card will not work it is a totally different company which used to be simply total or something like that Verizon acquired this company but they are two different companies. So because I could not use this phone and get my awesome card to work I went back to simply swap the phone out. But right from the start I knew there will be issues the assistant manager started looking at me as if I was the plague and I just said I'm just waiting for you and the manager to quit talking so I can get some help over here. So the manager said you cannot return cell phones that sells on the receipt. But I had read the whole receipt and there was nothing about non-returning of cell phones so she said okay I'm going to do it I don't want to but I'm going to return it that you return it. And mind you the store had many customers in line and she started making comments about my parents and she said it looks like there's blood on this box I said that is not blood it may be a little dirt she said no it's blood just like those sores that are on your face so I'm not going to refund your money look at your face you have sores all over and she started picking up the box by the corners and really showing out and being very dramatic the assistant manager named Constance I think I never got the manager's name but large black lady and during the time they was saying this to me two customers actually sit their items on the floor and walked out shaking their heads. I was literally almost in tears because my medical condition has nothing to do with the phone but that's where she was making it stay was because of the medical condition which I am on disability for. But she said she would not return it because of the source which to me is a blatant discrimination against a disabled person. So and then when I left I came back in because she hadn't gave me my receipt and she had like she couldn't find it and I said I'm not going to leave until I get my receipt but she finally found it in the trash. And I said I just wanted to transfer my phone and she just hollers get out and again I'm just beside myself and what just happened over the phone. This happened at the family Dollar store on Ossie Davis parkway in Waycross Georga. I cannot find the receipt for the sale but it was put on my NetSpend card ending in 3089. And this happened around lunch I think it was or maybe a little later. I think this is escalated to even more than swapping of a cell phone at how bad I'll humiliated in front of so many people. All I wanted was a Verizon phone and not telling my Verizon. And instead I got humiliated * 10

Hi,

My name is Jill Freeman and I am working at the United Methodist Church, 509 First Street, Albemarle, NC 28001. I noticed yesterday that your Family Dollar beside Food Lion is moving to the new location on the by-pass. This started my wheels ticking. I work with Assurance Life Learning Center which is a new company that just started in Albemarle hence we work out of the church. We work with addicts to help them to recover. We conduct one 4 hour class everyday of the week (M-F) in the mornings and one 4 hour class three days a week (M, W, F) in the afternoons. We educate these addicts on the disease of addiction and how not to use drugs or alcohol again. Many of our clients are homeless. We currently have around 40 clients.

Some very gracious people in the community have donated clothes, shoes, blankets, toys for their children, soap, etc. so we do have what we call a minimal clothing closet. But we have nothing to put these items on. So, I was wondering what you all would do with your racks and shelves in your old store in Albemarle. We could really use a couple of racks and shelves. Please let me know what you plan to do with the items so I will know if I have to continue my search elsewhere.

These people would greatly appreciate it! They will not have a Christmas, so it will be like getting a present under a make believe tree.

Thank you so much! May God Bless You!

Jill Freeman

Assurance Life Learning Center

509 Main St.

Albemarle, NC 28001

[protected]

I was at the store in Arlington tax and was looking in a box and they had broken glass in it and cut my hand wide open I feel on my knee big bruise as well I néed the information to file. I’ve tried to reach out to store and they have gave me nothing this is my last resort before I contact a lawyer I have video and pictures as well it happened at 10:27 am 11/20/2023 I don’t have insurance er seen me but denied me they also said that I was sitting up in infection in my hand and I also need to get to a doctor soon as possible but I have no insurance and this wasn’t my fault. meds I’ve tried to contact y’all very hard store phone is disconnected is weird went back up there no one would help me I did give manager my info she just apologized and told me to follow up with the information on the receipt and the phone was disconnected. Had to drive way back up there. They said they use their cell phones weird looked all over the Internet trying to figure out who do I talk to for this so I can be seen because my finger hurts really really bad and nothing I will call the customer service number and they can even help me. They gave me a weird email address which came back in error so at this point not to resort and just get a lawyer because I’m getting nowhere we’re trying to resolve this matter.

I purchased the above item mid July of this year at a Family Dollar in Cleveland, Tennesse.

All of them are unusable. They are rusted. The coating inside each pot has curled and crumbled after one use. I use plastic utensils when cooking those types of cookware to avoid damage.

I was trying to connect with the manufacturer but there are no phone numbers or emails listed on the box.

November 25, 2023 - 09:29AM I entered the store and it was quite crowded I had a hard time finding what I was looking for. I took advantage of your bottled soda (Pepsi-Mt Dew) sale and also the paper towels and some Progresso soup. I came to the store on Saturday to specifically use your Saturday coupon of $5 off $25. I was interested in your BOGO 75% off sale for children's toys. I did buy two items. I also saw a BOBO 50% off on winter gloves and hats. I also purchased two. Total items on my bill was 10 items. I went to the register and the woman was fast and ringing up my items. I wanted her to take my $5 off coupon but she said since I entered my phone number it was automatically applied to the order. She showed me on my receipt it was $9.40 in savings. I got home and looked at each item on my receipt. The $9.40 she is referring to is the BOGO's listed above; soda discount and Progresso discount. The $5 coupon off $25 was not applied. The total of my order was $36.39. Blonde cashier

On November 22, 2023 I ran to my local Family Follar store for holiday items. see attachment. Note: This site will not allow photos even though the option is available.

1. One the product supply was insufficient for advertised specials. I was over charged due to the lack of supply.

2. The cashier, that claimed to be the manager refused to honor my $5.00 off coupon even when I total was over the required $25.00, my total was over $30.00.

3. I showed the clipped coupon in your app, from my phone.

4. I did not appreciate the employee's condesending attitude and her lack of willingness to help correct the errors. I also have the receipt if required.

5. I was not rude, nor did I lose my temper. I understand that it is difficult to hire competent employees.

6. Please resolve this issue, or FD has lost a loyal customer.

Mrs. G. Horne

I walked in to do some shopping like I always do with my purse which it shape like a small book bag and he was following me around the store then all of the sudden he said to get out of his store and said he would slap the [censored]! out of me and other stuff as well I felt threatened for life and want something done about the situation because I was trying to grab my 12ct roll of tissue that is big as day and pay for it and leave the store and on the front door it says remove hoodies or mask nothing bout a purse so are you serious I think Ricky the manager needs to be fired.