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Family Dollar Customer Service Phone, Email, Contacts

Family Dollar
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1.2 11 Reviews 2293 Complaints
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Family Dollar Complaints 2293

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B
5:56 pm EDT
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On february 24, 2019 approximately 8:20 am. I brandon hudson where a victim of aggravated battery by assistant manager donna mullings because I exited the retail store with prepaid cell phone do to the bais and prejudice customer service Donna mullings followed me outside of the and try to take the item from me which she left register and refuse to provide...

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3:57 pm EDT

Family Dollar petersburg va 23803

The store is a mess! It so much stock on all aisles and the backroom has no walking space with boxes and products stacked all the way up to the ceiling. It is very unorganized and dirty. The shelves are empty and it's very hard to find things. Clothes and blankets on the floors with very little walking room. It is a serious hazard and needs to be addressed asap. The manager on duty had a attitude and he said it's only 2 of them stocking. He needs help asap. Please address these concerns asap. Thank you

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S
3:52 pm EDT
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I went to this location in epsom and the manager krystal has such a nasty attitude that she should not be working with the public. The sale sign for the charmin tissue was not in the proper place therefore I picked up the wrong size. When I told her about the sign she didn't take ownership for having it in the wrong place she blamed it on kids that came in...

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A
10:11 pm EDT
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I went to the union store on 4/6/2019 and bout 3 coke products. It came to $10.70 and I gave her $20.70. When I got to the truck I noticed that I didn't have a 10 for change I checked my bags and myself before going back in to tell her she didn't give my change. I told her that I would stand there and wait til she watched the camera. After about 15 minute...

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J
7:30 pm EDT
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On 4/05/2019 at approximately 5:45pm, my husband Richard Vallejo went into the Family dollar store to purchase dog food. As he placed the bag on the counter, the cashier Blanca rang the item up and gave him the total. Richard gave her a $10 bill and was reaching through his pockets to get a $5 bill. As he was doing so, she told him "You need to pick up your...

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E
2:06 pm EDT
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On 4/5/2019 I went to The Family Dollar Store, located at 287 N. Cleveland Street Memphis TN. I purchased several items from that location. The dish washing liquid was put in the same bag with my bread, chips, cookies, carpet cleaner. The top came off of the dish washing liquid. The entire bottled spilled on to all of my items. I'm unable to get a call...

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R
2:04 pm EDT
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On 3/29/2019 at 2:46pm I brought some items including 2 Misting Fans. When I got home I put batteries in them but one of them did not work. On 4/3/19 at about 5:05pm I went back to the same store with my receipt and the item to ask to either get one that worked or my $5.00 back. First the clerk told me that it wasn't on the receipt. I pointed out that it...

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A
9:06 pm EDT
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Was shopping with friend on March 28, 2019 and as we were browsing through the store we heard loud shouting, it seems a male employee was berating an older lady behind the counter. He was in back of store and she was behind counter trying to get his attention. He kept yelling at her as he moved to the front. I do not know who was cashier and who was manager...

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E
8:22 pm EDT
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This is the second time that I've went into that store and realize when I got all the way home that the product which was Red Velvet Oreo that was expired with a date of 12 Dec 18.The first product was Hostess Ding Dong White Fudge had "Best By:Mar.21 2019".This is unacceptable to have expired products on the shelf that customers are purchasing and not...

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M
12:46 pm EDT
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my friend she when yesterday to the store to buy some things the she need and then the asstt manager to her she steal something but her husdband work to buy anything she needs 3/28/2019 1(760)399-0574 you can contac her anytime and then the asst manager call the police but she dont have any report in writing only verbal they spoke with my friend the she...

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D
4:00 pm EDT
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I was at the store located at 2970 Poplar Ave a little after 9 a.m. on March 28, 2019. The cashier was extremely rude and she stole money from me. I have tried contact the store and the corporate office and have not been able to get in touch with anyone. The corporate number only allows you to leave a feedback which they ignore and never contact you back...

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M
9:55 am EDT
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I have been in the store several times and found products on the shelf with digital coupons advertised. Scanned the product with the ap and the coupon isn't found. Took pictures of tags with products and then am always told when I get up front that they cannot honor it even though it's advertised. After so many times, good way to lose customers that get fed...

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M
8:45 pm EDT

Family Dollar service of management

This evening I visited my local Family Dollar in Morrow, Ga and unfortunately witnessed a physical altercation between two other patrons in the cashier line. It was during rush hour so naturally lines were long and patience was short, which may have been relived if the Lead cashier/manager would have taken the initiative to open a second register. Instead she remained in the back of the store engaged in a personal conversation on her cell Phone. The cashier at the front was assisting a customer and requested assistance. The front cashier called for assistance at least 6 times before she reported to the front of the store. By this time a verbal altercation between two female customers erupted and turned physical. As the fight continued into the store parking lot both cashiers proceeded to watch the fight rather than considering their safety as well as that of the remaining customers by calling police. I am not calling for anyone's job nor am I blaming them for the altercation, however I do think it is expedient that a whole new revamp as well as professionalism training be given to this location's staff. The store is almost always unorganized/dirty with unprofessional staff. I will NOT be returning with my business and find it very unfortunate that I now have to shop outside of my own community. I believe your customers and our community deserve better. Many Thanks for your prompt attention to this matter.
Courtney L. Brown-Morrow, Ga

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S
3:02 pm EDT
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Family Dollar employee conduct

I stopped by this store on my way home from work around March 20, 2019, and could not go through the entrance as there were 2 women standing right outside the door, smoking cigarettes. I had to go around and enter through the exit. While I was in the store, I noticed one of the women re-stocking the shelves so apparently she was an employee of the store.
While it is nice that the employees go outside to smoke, it doesn't do much good if they choose to smoke right in front of the door. They should move away from the door, so at least the customers can get inside the store without having to walk through clouds of smoke.

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TellMeAboutIt82
, US
Mar 26, 2019 4:30 pm EDT

You couldn't say excuse me and walk past them?

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R
9:08 pm EDT
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On March 25 2019 at around 4 pm I went to my local store I always go, I am there at least twice a week, Store number 10254 my receipt number is [protected]. When I got to the store I noticed a cashier by the name of Arturo helping a customer who was paying, I knew exactly what I wanted and where it was located so it only took me about 45 seconds to...

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J
10:46 am EDT

Family Dollar employee theft

So I'm a regular I come to family dollar often and i just saw something so unfair. I saw an employee, her name tag said Tammy, ring up a multiple items about 15 or so. Then she grabbed a snickers bar off the counter and rung that and I think she adjusted everything so that she only paid for the snickers because I only saw her pay like a dollar for a bunch of items. This is not fair me as a regular has to pay full price for my items and this lady gets to pay so little for all her items. I've also heard rumors about her stealing and I heard a man yelling at her inside the store which is so unprofessional. Something needs to be done.

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Pamelapaciorek
, US
Mar 21, 2019 10:49 pm EDT
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My mom has shopped at the Family Dollar Store in Tecumseh Oklahoma every since it opened. On March 8th 2019 the store manager (Tammy) was every rude to her. She told my mom she did not have time to MESS with her, I was not there or (Miss Tammy) would have had to deal with Me. My mom just wanted to ask a question, that’s all, and the b——, was so hateful to her. My mom will never go back to that store again, she will now shop at dollar general. The next time I am at my moms I am going to family dollar and ask to see Tammy. She needs to be (FIRED) ASAP.

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L
4:47 pm EDT

Family Dollar employee

The employee Kayla at the family Dollar in Gainesville Texas was rude. She Spoke rudely. She does not greet people in a friendly or professional manner as well. I am a loyal customer at this family Dollar and will not he shopping there during the hours she works. She made me feel very uncomfortable. When asked to use the restroom she was rude sounding. When I was checking out she was even rude sounding. This does not make a pleasent shopping experience as a customer. A smile a talking friendly does not seem to fit in her manners. I have been in many times and this has happened each time and have heard other complaints about her from other customers and now I have seen it for myself several times.

Thank you
A loyal customer

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S
12:30 pm EDT

Family Dollar general mills lucky charms cereal

I recently purchased a box of General Mills Lucky charms cereal about a week and a half ago. I poured a bowl for my son when I noticed something on the box. I assumed it was nothing. I opened the box and noticed it was infested with maggots. I no longer have my receipt and I threw the box away before getting the UPC. I do remember the day and round about time I came and made the purchase though.

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M
5:01 pm EDT

Family Dollar rude, theft

Have several issues with this store. I had money stolen from me at counter and it was never returned.
Bought heater & took back with receipt following day, they refused refund.
Came in 10 minutes before close. She said come up & I was in back didn't hear her till second time. I came up to register to purchase at 10:03 they refused to ring my items up & propane tanks when I was out with no heat. Manager was there & girls using perfanity

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1:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Dollar falsely accused, discrimination, harassment

I'm 30 weeks pregnant went in to do some shopping like I always have i know the girl from high school who her brother sexual harrassed me was gonna press charges on as well but I would see her just handle my business like an adult first she see me I look past her but saw she was on her phone but after I've already grabbed a couple of items has another pregnant employee come tell me to leave or there gonna call the cops on me for stealing makeup I told her call the cops I said who's the manager to speak to them first and how come they didn't come tell me she says because Javier the Male working there at the timehe couldn't come tell me because he's a Male worker I said not true went to him he said he's not the manager that the girl who I've had problems with and police.reports on from school or has had a problem with me she was the manager then I kept telling them call the cops they never called the cops supposedly trying not to make my life hard but I was caught steeling but it was from a year ago so I asked for there proof on video tape employee I'd numbers store numbers and all didn't give me or want to give me anything told me to leave then i drove home picked up my husband he went into the store more calmly asked for the proof and from how long ago told him a month ago supposedly but showed him the pictures on her phone? Saying they sent them to every family dollar so I could be allowed to shop he asked why they had my picture on there phones? Why were they on there phones? And why isn't there a date nor time on these photos they got upset she told them as a manger he had to leave left calmly we have witnesses and all old documentation where she has always had issues with me

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Update by Marryymarrks
Mar 06, 2019 6:37 am EST

Haha okay that's why they told me I stole items a year ago and told my husband a month ago n have the numbers to two witnesses in the store paying who over heard everything one where they told me a year ago and the girl or I'm sorry grown woman tell my husband a month ago ha

Resolved

Got ahold or district manager

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Worthless employees was posted on Apr 23, 2024. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2304 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar Contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Family Dollar Category
Family Dollar is ranked 23 among 119 companies in the Retail Stores category

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