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Family Dollar

Family Dollar review: fraud & cheating! 160

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Author of the review
12:00 am EDT
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I purchased one NET10 phone for $30.00 which included 300 free airtime minutes. Subsequent/additional minutes sell at 300 minutes for $30.00. Because I receive many unsolicited phone calls, I returned to Family Dollar to purchase a second phone with a new number. The price had changed and the terms which include the words "300 minute bonus" were unclear. When I inquired, the salesclerk assured me that the 300 free minutes would automatically be added to my phone as soon as I activated it. WRONG! NET10 only gave me 10 minutes. When I tried to return the phone to Family Dollar less than 24 hours later, the manager (Locust Street store in Terre Haute Indiana) said sue us, it will cost much more for a lawyer than what you lost. I e-mailed Dollar General headquarters but received no response. They, under the circumstances just described, are no better than thieves.

160 comments
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Anonymous20199
, US
Nov 05, 2018 10:47 pm EST

Store employee was groped on the breasts on camera and the cops are issue ing a warrant with possible adding a charge of forcible touching.

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Mrs.Gift
, US
Nov 04, 2018 10:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Caroline & the "security guard" manhandled my 13 year old son. Over a false claim I had 1 of the workers come to my car to search it to prove my son has absolutely no reason to steal anything. It was to much disrespectful from the employee. & the guard putting his hands on my son calling him a shoplifter.

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Jedafire
, US
Nov 04, 2018 8:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Why in the world would the manager tell its worker to put discounted EXPIRED FOOD for sell i almost ate the ITEM that expired march of 2018 thats disgusting. I dont pay for expired food, exspecially way back in march.. some one needs to straightend out that manager if she did say that, , oh yes also her nasty additude, im sick of the additude,

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MaineMaine1234 -P996
, US
Oct 27, 2018 2:41 pm EDT

She didnt respond to us she was judging us.Don't like her.

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sepeda willis
, US
Oct 22, 2018 5:37 pm EDT

To whom this may concern,

Hello, my name is Mr.Willis, the reason I'm contacting you is because of the safety of your employees. You definitely need a SECURITY GUARD everyday. Call me and we can talk [protected].

Store #06509
565 Joseph E Lowery Blvd sw
Atlanta, Ga. 30310

Thanks

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Destiny Hurt
, US
Oct 21, 2018 5:19 pm EDT

I will report this tho labour and wage and sue for the timene I've lost and money that was not given for my hours I've worked I'm missing a whole paycheck first paycheck to be2exact I have lawyer involved and I will be paid

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Gordon Turner
, US
Oct 21, 2018 9:57 am EDT

Family Dollar on 228 Nagle Avenue. the store lacks the substance of not being a respectable store where there is rude customer service(Joanna), store lacks food and other products. no air condition where products( Chocolate candies melt. basically, this store should not be called family dollar due to a lack of respect.

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mary358
, US
Oct 21, 2018 7:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to purchase some items with my coupons and the cashier stopped me and told me that I could not use my coupons because she would get fired.

The store location: Winnsboro, LA 71295
Cashier: Demetrix (African American)

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WouldYouKindly
, US
Oct 22, 2018 3:09 am EDT

Tammy the employee has been bad mouthing customers that she doesnt even know for no reason And causing trouble.

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Jbstokes
, US
Oct 21, 2018 3:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

What happened to people helping you find what you need an greeting you they have no customer service experience very bad I should not have to stand in line 30 min an then they don't apologize for the line wait the manager doesn't even open up another line it shouldn't just be one register Open at 8pm at not I will never shoppers here any more.

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kathy givens
, US
Oct 15, 2018 9:48 am EDT

I visit family dollar on nation ford rd. around noon today 8/4/2017, and it appeared to me that the store manager Cedric Davis was drunk on duty slurring word while talking gave he away quickly. I would like this issue to be resolved because this is very unprofessional.

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Amanda Dickison
, US
Oct 16, 2018 3:28 am EDT

The presentation in the store is absolutely disgusting. And a mess and organized. The workers don't clean up the isles. Theirs clothes all over the place, and toys all over the place and the store is dirty. And the shelves are a diaster. Customer service isn't good either. Workers don't seem to be happy.

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MadInHouTx
, US
Oct 15, 2018 4:07 pm EDT

It's 9:19 pm and the store associates are ONCE AGAIN saying they are closed. The sign clearly says 10 pm is the closing time. The employees (two females) need to be reprimanded. These same two girls are always closing before time. This store is by my house and causes an inconvience when I have to drive to WAL-MART which is across town.

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Wayne walker
, US
Oct 16, 2018 5:42 am EDT

Went to the store got out doors were locked people we're inside shopping it was 930 pm central time

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Emily M
, US
Oct 16, 2018 6:14 am EDT

I bought a lightning cable for $10, opened r and it didn't work. I want a refund.

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Kaelin Cross
, US
Oct 15, 2018 2:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a small bag of Friskies cat food from Family Dollar is Laingsburg, Mi. I realized my cat was losing weight quickly in the past two weeks. I poured the remaining food in the bag today in his bowl and all food @ the bottom was glued together by mold. He has a vet appt. Monday to see if the mold was the reasoning for his sickness.

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hey it's sad
, US
Oct 15, 2018 4:36 pm EDT

https://www.facebook.com/photo.php?fbid=1124349311051137&set=a.150880045064740&type=3

Ripping black people during a crisis

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Shandora George
, US
Oct 03, 2018 6:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On September 15 went into Family Dollar location at 4950Hwy 19 Zachary, La made the purchase for the item the went back to the store on yesterday just to do a exchange had the receipt never heard such thing about giving someone a refund or letting them exchange because it electronic

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jimima
, US
Oct 02, 2018 2:05 pm EDT

Managers at this location are consistently blocking the aisles, Appearing to move items around. One would think they are stocking products, However necessities are often neglected and left unavailable for many weeks.

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Shandora George
, US
Sep 21, 2018 11:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'LL never buy anything electronic from family dollar again

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Marie purnell
, US
Sep 20, 2018 7:52 am EDT

I brought the speaker from Sharon hill pa store and it fell apart when I ask her about me exchange it cause I loss my recipe and then she said oh it's the company fought you makes them I shop there all the time and all I want is a exchange for the item that I paid for I would like somebody to get in touch with me to resolve the issue

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Rebecca Ashburn
, US
Sep 20, 2018 4:53 am EDT

When you hear a manager talk bad about their costumer and employee very unprofessional. Love family dollar but will not shop at this one because of the unprofessional conduct of the employee and costumer.

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Mr Carmichael
, US
Sep 20, 2018 3:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bout 4 yrs or so i did something wrong i stole i know it was wrong for me to do and i was banned for there for life not a days goes by i dont think bout what i did an I'm so sorry im begging you can you lift the ban so i can shop at family dollars again I am sincere apologize for what I did please give me one more chance I am truly sorry

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Tammy Vara
, US
Sep 19, 2018 3:23 am EDT

The store I'm talking about is located in Leakey Texas zip code is 78873

Every time I go and if I ask her where something is she is very Rude and hateful

Store is dirty shelves are never full to many outs.

Stock on carts always in the way in the isles

I want her to stop being rude every time I come in to shop and I ask where something is.

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anonymousboiz8879
, US
Sep 18, 2018 6:11 pm EDT

I was talking in a weird voice and your assistance manager and she told me to stop acting like a retard.This took place at family dollar in granville NY zip code is 12832 and I am 13 years of age.

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Odessa rector
, US
Sep 19, 2018 4:05 am EDT

My sister told John o steal from my family memebers I did text her and she texted back soon tknow what the [censored] I am talking about I have screen shots of these messages

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Hayley_1998
, US
Sep 18, 2018 9:45 am EDT

I was told she wouldn't hire me because of personal reasons and if I was hired that she would quit and she's very rude when I come in the store. She gives dirty looks and rolls her eyes

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Kimberly Baez
, US
Sep 10, 2018 2:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your employee have a very rude and nasty attitude at store #01587 at location 138 East Union Street Minden, LA, 71055

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Lamar Johnson
, US
Sep 10, 2018 8:39 pm EDT

Can t find receipt,
But shop here all the time and Spend almost 70$ every time I come in
Have pajama bottom with tags still on unused and just need right size, and they refuse to correct the situation stating Binding facts of no reciept policy

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Krystin Kowalyshyn
, US
Sep 10, 2018 9:02 pm EDT

I have the app... I went to the store just to get certain things today that would go with coupons... not even half the coupons came off, I was told to contact you for help

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Gonzalez Mia
, US
Sep 11, 2018 6:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My son went into your store last night and the cashier where nasty with my because he asked them to hold to a bible i think it was unprofessional of them. My son never start trouble there. If you need to contact me at [protected] . Maria. Please take care of this problem. It was last night around 8 pm on 10-11-17 .

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Masonsmom3
, US
Sep 10, 2018 5:57 pm EDT

Store #5066 I thought family can't work with family the store manger and a asst manager are related.

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Hjw0918hjw
, US
Sep 11, 2018 1:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I smoke this kind of cigarettes regularly. I got this pack a little bit ago at the family dollar and they taste nasty. Like they are stale.

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Angel Qasem
, US
Sep 06, 2018 3:13 am EDT

When opening the package inside the Barbie basket was what looked like mold. I'm not sure what it is but it looks unsanitary.what else can I say ive posted two pictures of it?

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Damon Frazier
, US
Sep 06, 2018 3:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried numerous times to reach someone capable of handling complaints. I had an incident in Rosewood store on 10/12/17. Apparently, the district manager whom I spoke to has an issue with comprehension. I am again trying to contact someone about this matter. My name is Damon Frazier, #[protected]. The incident is Columbia SC, Rosewood store.

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fjp1
, US
Sep 06, 2018 2:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I think I was greeted, I walked around a few min, I never saw anyone, but I heard much fowl language. I brought my purchase to the front, I thought the worker was speaking to me when I noticed she had her blue tooth on. I asked a question no answer, the cash register didn't show the amount to pay. She rudely told me the amount. NEVER AGAIN

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Mary Childers
, US
Sep 05, 2018 5:20 pm EDT

I have lived in Whitesboro Texas for 20 years and I have never seen this store look so bad.If Family Dollar does not care about the look of there stores than we should just shop at Dollar General. Such a shame this store used to look so clean and well keep.

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Deeder585
, US
Sep 03, 2018 9:15 pm EDT

Store on norton street is not opening at the times its suppose to open. Has customers and there children waiting out in the cold for 30 to 40 minutes the store is suppose to open at 8 not 8:30 or 9 am. This has happened on numerous occasions. What are the store hours?

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Boonie Oakenshield
, US
Sep 01, 2018 7:32 pm EDT

I love shopping and hearing the cashier at the front loudly proclaim "I have to do do." Especially when I am half way across the store & heard it. I work in retail, and there's a certain way one needs to conduct themselves. And the girl there is certainly not it

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Jazźnaè S Braziel
, US
Sep 01, 2018 6:31 pm EDT

Store #05442 was absolutely filthy! It was unorganized things all over the floor, mess, spills, dusty dirty walls, etc.