Bias/discrimination
I sent my son today to get foil and Casey told him he wasn’t allowed in the store bc he stole water balloons bc he was walking to Family Dollar whenever boys from his school caught up with him he was going to some snacks whenever he stopped to talk to the male employee while he was talking to the male employee.. Casey told everyone that came inside the...
Read full complaintPricing
This store is in my neighborhood so it's convenient. But when you look at the shelf and purchase items from the price tag on the shelves and get to the register and it's at least 75 cents to a dollar higher in price. The cashier will not honor the price. They inconvenience the customer by saying come back tomorrow when my manager is here so she can just...
Read full complaintStore manager Megan Collins
I would not recommend, The manager Meagan Collins talks about employees to outside customers, she buys drugs from a known customer She is very messy and unprofessional and had her 16 year old daughter there for 2eeeks straight with a red shirt like she is working staying there her whole shift not in proper uniform... She has a agreement with a known drug...
Read full complaintAir conditioning
This is my second complaint, as I could not find where my first one posted. I am currently employed with Family Dollar (store 10158) and we are miserable with the heat here. At first we were told that one of the ACs were broke, but someone came and looked and nothing was wrong with it. It is my understanding that corporate controls the temperature, but I'm not so sure they realize how hot it gets here in the South. My last post someone replied to my post saying that the ceiling may need to be fixed, but there are no holes or anything where heat could enter. The door stays shut other than customers coming in and out as well. We have had many, many complaints of how hot it is in here coming from customers and staff. Please could you turn the thermostat down a few degrees. This is a multi million dollar company that I would hope would like to keep their employees comfortable as well as employed. Please take this into consideration.
Desired outcome: Turn down thermostat.
Banned while I was outside in car
A few days ago, maybe June 17th or 18th? I gave a girl a ride to Family Dollar near me #8172 on Hwy 60 in Superior, Az. I went with the intention of buying ice cream... I've been going to this store for years since it was first there, around 10-15 years, I am 67 and have worked in Customer Service since 1984. They had a mgr there who has retired - everytime...
Read full complaintStore manager
on 6/17/23, about 5:00pm, I was told by store manager listed sale items are not acknowledged after 4:00pm the Saturday before the new sale starts on Sunday. Was told sale stickers were already removed from store. Never encountered this behavior before as a customer for many years. The manager 'Tia" was very rude. When I asked for Corporate number, she lied and said " the number on your receipt is for corporate', which is not the case. As being a Dollar General employee, customer service is number one, the disrespect and rudeness that this manager displayed is not acceptable. And of course, none of the other employees' knew a number for corporate either. This took place at 1415 E. Coldspring location. Didn't appreciate being embarrassed or treated rudely as a paying customer.
Desired outcome: Hoping I get a response back with an apology from this manager and accurate store policy information so this won't happen to me or any other customer in the future...Thanks in advance.
Bella 11” copper pan
The item is a clearance item. I scanned the item & it said the price was $ 4.25.
When I got to the register is rang up for $7.25. I explained that it was wrong. The cashier said “ oh I don’t know”. I asked her to take it off. She told me “ that if I didn’t have money I shouldn’t try to buy”. I told her it was a clearance item & the price was wrong. I asked if she could call the manager, she replied” there’s no manager here”. I then went to my car where I noticed another item that rang up regular price. I went back in to return it. The cashier attitude was horrible, the way she insulted me in front of other customers. I told her I would call corporate. She said she didn’t care” if I was finished I can go”
Desired outcome: This is beyond poor customer service.I just wanted the items at the clearance price.
Disgustingly, dirty parking lot with food and no garbage cans to be found
Every time I go to this Family Dollar, it’s disgusting. The floor seven been washed, the parking lot is disgustingly filthy. There’s food and wrappers and car parts and all kinds of debris everywhere. And there’s never any garbage cans to find. Every time I go in to the parking lot, it’s filthy. People are hanging around, begging for money, begging for food. I would think he would have cameras rolling because it is against the law to beg. At least it is in the city of Cleveland. That’s called panhandling.
Desired outcome: Cleaning the parking lot an empty garbage cans would be the solution. Nobody ever cleans the parking lot, and nobody ever empty the garbage cans. People just leave their garbage in the parking lot and nobody cares.
Bad management performance
Rosa Harris store number 12228 midland, TX 79703 My complaint is that she takes money out of the safe to buy certain items for herself and then a week later puts it back in like nothing ever happen, this happen [protected] and to me that looks like stealing and she done it several times before, and she has bad customer service skills cussing at multiple customers in the past month.
Read full complaintRude behavior from an employee
Store # 02187 We was in Family dollar store today 6/9/23 at 10:30. The female employee/cashier is by far the rudest person I've ever been waited on. We, arrived at the register she was in an isle helping someone laughing ECT. I said when you get time could you please check us out, she yelled from the middle of the isle IM WITH HER. Okay I understood that...
Read full complaintHow an employee was treated at Clemson Rd
It was about 630 pm on clemson rd 6/8/23 one of your csr was being bullied by 2 family dollars emp and a emploees mom in this girls face cussing her out saying I will [censored] u up in front of the store tassha was on one of the name tags I felt sp sorry for this girl getting jumped on by 3 women and 2 of them worked for yall where was the mod at very very bad...
Read full complaintApplication
Hello,
I requesting an investigation into the hiring process. I submitted my application around May 10th or May 11th. I was in the store and I was talking to Dajha Turner I was in the store and to let her know that I submitted an application for merchandising. I told her my first name, Celeste. She said she received an application with a first name that started with a "C". Then she texted me from the number [protected] on May 12th.I have been the Family Dollar many times and she has never mentioned to be about an interview. I have noticed the store has signs up needing help. It seems there is a big turnoverat this store because of her. I also see other employees from other storest putting her stock on the shelf. If you need help so much why aren't you hiring. My last time I was in the store she was on the phone talking with someone that she had to work a double shift. You need t o investigate this store I feel she is steeling time and not working.
I will be filing an EEOC complaint regarding the hiring.
Store closing early
On June 3 at 9:49 pm I went your store on sterlington rd to pick up a few items thinking I had 10 minutes when I get to the store the cashier said the store was closed I then replied its still 10 minutes to closing and he said the store closed. This isn't the first this has happened but the first time I'm reporting it, the hours on the door States 8am to 10 pm, why are they not staying open until closing time
Read full complaintthe hole in front of your out door
On March 22 I stepped in a hole in front of your store and have been trying to get information about your Liability insurance ever since. I have Not got an contact and since I broke a rib when I fell I am trying to get your company to pay my medical expenses. Everyone has given me the run around and I'm getting angry enough to find a lawyer. My phone # is [protected]. I have phots of the hole and so far they have Not fixed it.
Read full complaintAir conditioning
I am currently an employee with Family Dollar in Mississippi. If you know the weather in MS, it is sweltering in the heat of the summer. I like my job, but as soon as I walk into the store to begin my shift, I start sweating. It is miserable. My manager thought the AC unit was broke recently, so someone came and looked at it. It was fine. It is my...
Read full complaintThe manager not providing a schedule
I have been a employee for two months. at store number 5171 The manager here has done zero training with me. Her technique is sink or swim. I have requested a schedule for two months and has received one. I constantly ask for a schedule to no avail. She is now cutting my hours stating that corporate has cut the payroll.5/30/2023 I still need the schedule.
Read full complaintService
Last night while purchasing supplies, I encountered an issue with STORE Number 12880, address: 21350 Hwy 603, Kiln, MS phone number: [protected]. The cashier and custodian were talking about the previous customers whom they had waited on while at the same time handling my groceries. As far as I'm concerned that was very unprofessional and discriminatory...
Read full complaintFC yarn dye dishcloth 6pk
I purchased a six pack of dish towels from store 06509 the tag price posted was $3.65 however the register charged me $4.00. I noticed on my receipt. So I went to the back and took a picture of the posted price and returned to the cashier. I told her I was overcharged, she did not have on a name tag, said her manager Berna had to do the refund, she was very...
Banned
My husband was banned for allegedly stealing something, so when I go to the family dollar a couple days later the manager tells me I'm not allowed in the store. I asked her what did I do and she said your husband stole something so my boss said your not to come in the store anymore unless you just need cigarettes, but your not allowed in the store. This ha...
Read full complaint and 1 commentStore associates
I am utilizing this platform to file a formal complaint regarding the horrible service I received at store #09093. On 05/24/2023, at approximately 3:40 p.m., I was at the store making a small purchase of a loaf of bread, a soda, and 2 cigars. When I left the store I realized that I had been given the wrong cigars. Upon my return to the store, the...
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