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Complaint of manager
Yesterday I went to pick my son up from family dollar because his boss sent him home because he called his dad to ask him what he should do because his manager was acting horrible to him. I showed up to pick him up and when I walked I. She was yelling at my son. So I asked what's going on and she (Mary) started to yell at me about whatever was the problem...
Read full review of Family DollarTrying to charge me tax on a ebt qualified item and they trying to charge cash price when it can be bought on ebt
I was purchasing Pedialyte which is ebt eligible, I buy this product everywhere on ebt. Today this particular family dollar tried to charge me as a taxable item and said I couldn’t purchase it on ebt card. I knew they were wrong. I wound up putting the item back and going elsewhere to purchase it. This problem needs to be corrected obviously you have under...
Read full review of Family Dollar and 1 commentEmployee conduct
On the evening of June 30, I was shopping at my local Family Dollar, entering the store at approximately 9:10 PM. A short time later, maybe 20 minutes I had to use the bathroom due to a health issue I have been suffering from for a while, an issue which consists of flare ups and exacerbations that are urgent and sometimes unpredictable. I had to go...
Read full review of Family Dollarno receipt paper, moving money from apple card to family dollar card without permission.
On Friday, June 23rd, 2023 at approximately 4:30pm. I purchased a card from family dollar in Albany, Louisiana. (store number 07543). I was not informed until after I purchased a 100 Apple gift card that the receipt paper was not working. I need the receipt in order to do what I intended with the card. The clerk Called the Manager in duty (Thelma Simmons) to help with the matter. When she couldn't get the printer to work Mrs. Simmons decided to put it on a Family Dollar card. I did not want this and in fact I asked for the apple card back. I think Mrs Simmons was going to try and buy a new apple card with the family dollar gift card. I know this cannot be done and I am the customer. She told me to come back Saturday and she would give me my money back. I have been up there four days in a row. She is not there when I go. I am told by the clerks she is the only one that can help me. I ended up having to buy another apple card. When I mess up at work it comes out of my paycheck! It sure keeps me from making mistakes at others people's expense. I am very upset that I am out 100 dollars with no way to get my money back. I will not use this card as I do not plan to ever visit your store again.
Thank you for your help,
Carrie Farrell [protected]
Bias/discrimination
I sent my son today to get foil and Casey told him he wasn’t allowed in the store bc he stole water balloons bc he was walking to Family Dollar whenever boys from his school caught up with him he was going to some snacks whenever he stopped to talk to the male employee while he was talking to the male employee.. Casey told everyone that came inside the...
Read full review of Family DollarPricing
This store is in my neighborhood so it's convenient. But when you look at the shelf and purchase items from the price tag on the shelves and get to the register and it's at least 75 cents to a dollar higher in price. The cashier will not honor the price. They inconvenience the customer by saying come back tomorrow when my manager is here so she can just...
Read full review of Family DollarStore manager Megan Collins
I would not recommend, The manager Meagan Collins talks about employees to outside customers, she buys drugs from a known customer She is very messy and unprofessional and had her 16 year old daughter there for 2eeeks straight with a red shirt like she is working staying there her whole shift not in proper uniform... She has a agreement with a known drug...
Read full review of Family DollarAir conditioning
This is my second complaint, as I could not find where my first one posted. I am currently employed with Family Dollar (store 10158) and we are miserable with the heat here. At first we were told that one of the ACs were broke, but someone came and looked and nothing was wrong with it. It is my understanding that corporate controls the temperature, but I'm not so sure they realize how hot it gets here in the South. My last post someone replied to my post saying that the ceiling may need to be fixed, but there are no holes or anything where heat could enter. The door stays shut other than customers coming in and out as well. We have had many, many complaints of how hot it is in here coming from customers and staff. Please could you turn the thermostat down a few degrees. This is a multi million dollar company that I would hope would like to keep their employees comfortable as well as employed. Please take this into consideration.
Desired outcome: Turn down thermostat.
Banned while I was outside in car
A few days ago, maybe June 17th or 18th? I gave a girl a ride to Family Dollar near me #8172 on Hwy 60 in Superior, Az. I went with the intention of buying ice cream... I've been going to this store for years since it was first there, around 10-15 years, I am 67 and have worked in Customer Service since 1984. They had a mgr there who has retired - everytime...
Read full review of Family DollarStore manager
on 6/17/23, about 5:00pm, I was told by store manager listed sale items are not acknowledged after 4:00pm the Saturday before the new sale starts on Sunday. Was told sale stickers were already removed from store. Never encountered this behavior before as a customer for many years. The manager 'Tia" was very rude. When I asked for Corporate number, she lied and said " the number on your receipt is for corporate', which is not the case. As being a Dollar General employee, customer service is number one, the disrespect and rudeness that this manager displayed is not acceptable. And of course, none of the other employees' knew a number for corporate either. This took place at 1415 E. Coldspring location. Didn't appreciate being embarrassed or treated rudely as a paying customer.
Desired outcome: Hoping I get a response back with an apology from this manager and accurate store policy information so this won't happen to me or any other customer in the future...Thanks in advance.
Bella 11” copper pan
The item is a clearance item. I scanned the item & it said the price was $ 4.25.
When I got to the register is rang up for $7.25. I explained that it was wrong. The cashier said “ oh I don’t know”. I asked her to take it off. She told me “ that if I didn’t have money I shouldn’t try to buy”. I told her it was a clearance item & the price was wrong. I asked if she could call the manager, she replied” there’s no manager here”. I then went to my car where I noticed another item that rang up regular price. I went back in to return it. The cashier attitude was horrible, the way she insulted me in front of other customers. I told her I would call corporate. She said she didn’t care” if I was finished I can go”
Desired outcome: This is beyond poor customer service.I just wanted the items at the clearance price.
Disgustingly, dirty parking lot with food and no garbage cans to be found
Every time I go to this Family Dollar, it’s disgusting. The floor seven been washed, the parking lot is disgustingly filthy. There’s food and wrappers and car parts and all kinds of debris everywhere. And there’s never any garbage cans to find. Every time I go in to the parking lot, it’s filthy. People are hanging around, begging for money, begging for food. I would think he would have cameras rolling because it is against the law to beg. At least it is in the city of Cleveland. That’s called panhandling.
Desired outcome: Cleaning the parking lot an empty garbage cans would be the solution. Nobody ever cleans the parking lot, and nobody ever empty the garbage cans. People just leave their garbage in the parking lot and nobody cares.
Bad management performance
Rosa Harris store number 12228 midland, TX 79703 My complaint is that she takes money out of the safe to buy certain items for herself and then a week later puts it back in like nothing ever happen, this happen [protected] and to me that looks like stealing and she done it several times before, and she has bad customer service skills cussing at multiple customers in the past month.
Read full review of Family DollarRude behavior from an employee
Store # 02187 We was in Family dollar store today 6/9/23 at 10:30. The female employee/cashier is by far the rudest person I've ever been waited on. We, arrived at the register she was in an isle helping someone laughing ECT. I said when you get time could you please check us out, she yelled from the middle of the isle IM WITH HER. Okay I understood that...
Read full review of Family DollarHow an employee was treated at Clemson Rd
It was about 630 pm on clemson rd 6/8/23 one of your csr was being bullied by 2 family dollars emp and a emploees mom in this girls face cussing her out saying I will [censored] u up in front of the store tassha was on one of the name tags I felt sp sorry for this girl getting jumped on by 3 women and 2 of them worked for yall where was the mod at very very bad...
Read full review of Family DollarApplication
Hello,
I requesting an investigation into the hiring process. I submitted my application around May 10th or May 11th. I was in the store and I was talking to Dajha Turner I was in the store and to let her know that I submitted an application for merchandising. I told her my first name, Celeste. She said she received an application with a first name that started with a "C". Then she texted me from the number [protected] on May 12th.I have been the Family Dollar many times and she has never mentioned to be about an interview. I have noticed the store has signs up needing help. It seems there is a big turnoverat this store because of her. I also see other employees from other storest putting her stock on the shelf. If you need help so much why aren't you hiring. My last time I was in the store she was on the phone talking with someone that she had to work a double shift. You need t o investigate this store I feel she is steeling time and not working.
I will be filing an EEOC complaint regarding the hiring.
Store closing early
On June 3 at 9:49 pm I went your store on sterlington rd to pick up a few items thinking I had 10 minutes when I get to the store the cashier said the store was closed I then replied its still 10 minutes to closing and he said the store closed. This isn't the first this has happened but the first time I'm reporting it, the hours on the door States 8am to 10 pm, why are they not staying open until closing time
Read full review of Family Dollarthe hole in front of your out door
On March 22 I stepped in a hole in front of your store and have been trying to get information about your Liability insurance ever since. I have Not got an contact and since I broke a rib when I fell I am trying to get your company to pay my medical expenses. Everyone has given me the run around and I'm getting angry enough to find a lawyer. My phone # is [protected]. I have phots of the hole and so far they have Not fixed it.
Read full review of Family DollarAir conditioning
I am currently an employee with Family Dollar in Mississippi. If you know the weather in MS, it is sweltering in the heat of the summer. I like my job, but as soon as I walk into the store to begin my shift, I start sweating. It is miserable. My manager thought the AC unit was broke recently, so someone came and looked at it. It was fine. It is my...
Read full review of Family DollarThe manager not providing a schedule
I have been a employee for two months. at store number 5171 The manager here has done zero training with me. Her technique is sink or swim. I have requested a schedule for two months and has received one. I constantly ask for a schedule to no avail. She is now cutting my hours stating that corporate has cut the payroll.5/30/2023 I still need the schedule.
Read full review of Family DollarAbout Family Dollar
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
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Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click up if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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