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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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2:16 pm EDT

Family Dollar i'm complaining about the manager crystal

I went to the store Saturday on the Lorain store West Town Plaza I was at the far left register it was just me and and the manager and I was making friendly conversation and the manager there flipped out on me cussed me out call me a b**** and threw money at me I walked away and I told her I was going to report her I was going to my car she comes outside yelling at me n threatening me and that I better not go in the store ever again making threats I've never been so frightened in my life this manager I have has issues with her during the past she's very unprofessional very rude and disrespectful to customers I need someone to take care of this before I call Action 19 news on this store since when does it make a manager think it's okay to call a customer a b**** and throw money at them if not I will be suing the store and I know there's a video because you guys get monitor I would like for a supervisor to get ahold of me my name is Maria Marrero my number is [protected] thank you

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1:20 pm EDT

Family Dollar smelly spray

Bought a spray with can of Apple spray in it. It didn't work. Went to return it with my receipt in hand. But was told I could exchange it because I didn't have the box! I didn't want my money just one that worked. But nope cause she couldn't show why it was no in her store! This is the worse customer service ! I spend lots of money there, let me tell you No More I will drive into town to wal mart to buy my stuff! And I will tell others about this ! Thanks for nothing and not stepping up to take of the simple task!

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11:36 am EDT

Family Dollar store appearance

Weeds out of control on back side of property. Dumpster is dirty and unkempt. Looks like a dumping ground. Front of store by road looks like terrible. There is always trash that is not picked up daily around the perimeter of the store. Looks like no one who works here even cares. Worst looking Family Dollar on the state. Let's not even talk about the inside.

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8:16 pm EDT

Family Dollar headphone exchange

Im inclined to believe Broward county Family Dollar stores has the worst customer service that one will ever recieved. Their employees are blatantly rude and disrespectful. After inquiring about an exchange to upgrade a pair of head phones with poor sound the employee which I was directed to as a manager apparently didnt feel up to it today; her response was what did she just tell you and at some point rises up waving her hand in my face. I was livid! But you know life is bigger then that i had my 10 year old who just this month lost her dad along with me so I knew that I had to let all my emotions be just emotions that will dissolve by distancing myself from the store. I personally think she didnt like the fact that i interrupted her while eating which leads me to believe they have no break rooms. At This point the district manager needs to be reprimanded. Your employees should be a direct reflection of management, likewise management should be a reflection of CEO. My experience today took me way out of character with my daughter along side me and for that reason I have decided to through in the towel with this company. If a customer is shopping at one of these locations more then likely its because its close to home. So Im going to this store and spending on average 100 dollars a week. That places me at 400 a month 4.800 a year. So everytime a repeated face walks through that door their networth to that store is 5 grand or more a year depending on ones spending habits. I encourage anyone who has experience such to reassure yourself that where there is a family dollar to bet there is a Dollar General near and some cases as mine right across the street. Spend your money where you are respected!

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7:16 pm EDT

Family Dollar mànager

I will Like to discus on incident that happened today at 1707 s. W.W white Rd. SAN Antonio Tx. Plèase call me to [protected]. I came down for vacations And we stop to get Some items. The cashier made a a couple of mistakes. She called the manager and he was very disrespectful, He called a police unit to come to the scene. He gave False information. Saying I was Harassing him and made us fill like criminals. Just because I asked him for corporates number. The cashier thought the manager had given us the change, because he was handling the over ring. He told me he was not going to give us the number so we left to our car. At that time we realised they never gave us the change or the item. We went back to the store and the cashier was getting ready to gives us the change when he told her not to give it to us until they count the money from the register the cashier told him she never gave us the money. He said do not open the registered, do not move anything. Later he came and made her go to the back and he gave her so much stress that he made her cry and did not aloud her talk to the officers. I honestly fill so sad for the young girl. That was her 4 day in work she made some mistakes and ask the manager just to help her on the over ring but instead made a big dill out of something little. This men has no manager skills did not know how to handle a very simple situation. He abuses from his power. I'm from out of town just visiting some family members and we went from store to store just until my family is back from work and he made sure he gave your store a bad name. I am from El Paso tax and let me tell you the dollar stores over there have the best customer service that you can't imagine. I just hope this young girl doesn't get fired from this from this unprofessional manager. Please call me. My name is Nellie Soriano [protected]

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8:40 am EDT
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Family Dollar customer service

I came into family Dollar last week, to exchange a pack of diapers I head bought a few days prior.
I didn't have my receipt, but because I am a frequent customer there, and during the purchase of the Pampers swaddlers, an employee Jen had used her digital coupon towards my purchase... I thought I would be taken at my word that I indeed purchased them at the store.
Upon entering the store, I saw Elizabeth/Liz, who I also have known for quite some time and believed was a respectful woman. Liz was the only person in the store at the time.
When I went to the counter, I explained that I didn't take my receipt, and never do because I shop basically only there and never have brought anything back. But that I'd been there the night before and needed shelves, so I'd like to exchange the one of diapers towards my next purchase.
She scanned them, and immediately started to tell me that I didn't but them there, they don't sell them. She said it was an easy mistake to make, not remembering where I've bought things... She does it too, but I didn't but those there.
I said that I did, and just asked if she's hold that pack up there while I ran to the back. I went directly to where I found the same one before, found the exact size and type of diapers. I walked them up to her and said I bought these here, she scanned the pack I brought from the bank of the store, it wouldn't scan either. I even explained about using the other employees coupon, giving her Jennifers name.
She called Jen, who understandably couldn't remember 5 or so days before. She was told I'd said the day before I'd been in. She did have the coupon in as redeemed coupons on her app for family Dollar. For exactly Pampers swaddlers, which allegedly they didn't carry.
I then had Liz look at me with hate in her face and point her finger in my face and start telling me that she won't be called a liar, she'll pay for it herself, she's not going to have me call her a liar, she's going to refund me on her dime. She made me feel like theif, because she said they didn't sell them there when I could could see them, grab them and bring them up to her.
She made me feel like I was a low life scammer acting like I came in there too pull one over on her, I emphasize her because she acting like it was a personal attack, she let her ego get in the way of even pleasing the customer. Then I feel like I can't stand up to her because all I ever do is hear her gossiping to customers about everyone. So I can't imagine what she's already going to say as she's treating me like complete crap and had come to her own conclusions as to my being a liar. She's treated me so bad see this point I feel like I've done something very wrong... When I would never.
Infact I've never been so embarrassed and insulted in my life, her ability to do anything other than feed off negativity, her inability to believe very regular customers, her inability to handle a customer appropriately with out getting so angry that she's shaking fingers in their faces... That makes get unable to handle customer service. I've never been treated that way, I never want to go back in that store again. I love it there and spend good money there.
She refused to listen to me, kept talking over to me, as I the customer, tried to deescalate the situation. Explaining that I would never say that, I didn't imply that, I was saying I did buy it there and I'd appreciate her acknowledging that the diapers were indeed there and being sold there, also not ringing up. I felt like, what I'm a liar?
She needs to retire or something. I can't imagine how she treats everyone else.

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7:52 pm EDT

Family Dollar refused to take my money

The cashier Marked my money with a pen that proved it was real and then still refused to take it. I just left the beach and it was slightly damp and sandy which is normal when leaving a area like the beach. This is a mostly spanish speaking area of Florida and she addressed me in Spanish initially but when she took my money she began to speak to her co worker in Spanish saying I looked dirty and that I was a black person trying to scam the store in. It was apparent she didn't think I could speak espanol. I need this to be rectified immediately there is nothing like moving to a area and encountering fascism

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5:31 pm EDT

Family Dollar customer service

The woman running the register on 7/27/19 was very rude to my son when he went in. He asked if he could pay for his items separately and her response was " I don't care." Then, when paying for the other half of his items he had to look for the barcode on the item himself. He didn't know where it was, since he is not an employee of family dollar, as he was looking she requested him to " please hurry up." I myself work as a licensed business professional and part of my job is customer service to my clients. I could not imagine what the CEO of our company would say if we treated our paying clients in such a disrespectful manner. When I called to ask her name so I can file a complaint she was very rude to me over the phone. She stated she was the only one there working all day and was the store manager. I don't understand how someone with such a disrespectful demeanor can have a position, much less management, where customer service is expected to be pleasant. I will not be returning to this location and will be sure to tell my clients about my personal experience with this specific store and person. From reviews and talking to others around me, they know who I am referring to and she is known for being rude to not just my family but others as well. I'm sure the store has seen the consequences since she has been there.

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5:35 pm EDT
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Family Dollar manager.

Went in to buy a mattress cover. Clearly posted 6.25 for a queen. She charges me 10.00$ I walk back took the picture of the price posted. Nothing back there is posted 10.00$ Nothing. She said she knew it was posted wrong. Told someone to go fix it and refused to refund the difference to me. I was like are you serious?. She said she is to busy to deal with me while she stocking shelves. She wouldn't honer the price. I shop there all the time. She is rude and treats her employee the same. No respect. So she clearly lost me as a customer. I hope this isn't how you would treat a customer. Clearly I asked for my money back. Lose a sale.

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10:28 am EDT

Family Dollar manager

The Manager at the DeWitt location needs to be fired. She is by far the most unproductive, unprofessional person I've ever encountered in a retail setting. While shopping, I heard her talking to a potential employee. When she finished, she talked with current employees about her & used the "[censored]ing" word 3 times. I have had previous encounters while shopping that I've dismissed, but this one made me leave a shopping cart full of items in an ailse & exit the store. I will not be returning to that location again! Thank You.

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10:18 pm EDT

Family Dollar store hours

I pulled up to this location at 9:46. An employee was guarding the "locked" door only letting people out. Upon some one coming out my daughter was let in. I sat in car directly in front of door and watch several people be turned away. Another employee came outside to retrieve carts and when she was asked were they not letting people in she stated she had too much cleaning up to do. This was approx. 5 mins to 10. As the door open and closed to let people out, profanity rang loud as the two female emplyees on duty fussed about customers behind counter when there is a "f"ing sign that says employees only.

I want use this time to speak to the dis organization of that store and since the re opening its lack of cleanliness is appauling as if it never was fully stocked or ready to receive the public. The loud inappropriate music and and the poor customer service or lack there of with the exception of one older woman who I frequently see on Sunday morning. IT IS EMBARRASSING. I have been in this community for over 13 yrs as an adult and prior grew up as a child here. To see a store i once held in high regard compared to the other 2 locations further up on Mlk in plaza and one near HE holmes i just shake my head. I have witnessed that store in its best representation of your company and it saddens me to see the state in which itvis on now. Closing 15 minutes early is lost of revenue...HOW OFTEN is this happening. That's loosly stealing. The revenue cycle here is broken.

I will continue to be as vocal as possible until change is made, I believe in your company and know that it brings value to my community..TOGETHER WE CAN MAKE A DIFFERENCE...

Please resolve this matter.
(using a phone while sitting at location please excuse typos...this method is not the best for long communications)

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7:10 pm EDT
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Family Dollar the manager was harassing me and told me I couldn't get the security tag taken off or a refund without the receipt.

I went in to family dollar today after my daughter's dentist appointment. I needed to buy her some medicine for her pain. I also went in to have a security tag taken off of a dress that I had bought her. I didn't realize the cashier didn't take it off until I was getting ready to put it on my daughter. She said mommy this plastic thing is still on here. I walked in the store up to the register and it was the same girl that had checked me out previously. I told them I needed to have it removed. The store manager Keith asked if I had the receipt. I told him no, but I do have another receipt of the same time I purchased this because it was two different transactions. I was like could you pull it up by my card, look at the cameras to see that I actually bought it, or is there a ways to find the receipt that I bought the item. He told me No! He then said I couldn't get a return without the receipt. He kept saying it over and over, he even went so far as to I guess pull up the store policy. He had what looked to be the pricing gun to show the cashier he said what does this states, no return without a receipt or a exchange. I asked him for corporate number. He gave me 804-626-1978. My phone was dead so I couldn't dial them right away. I said thanks the cashier gave me receipt paper to write the number on. I wrote it down and told my daughter to let's go. She's only 5. We walked out and we were heading to my car to leave. I exit the store and I noticed that the manager Keith had followed us outside. I got my key out to unlocked my door he was saying words. I told him to stop harassing me. He kept talking and I kept telling him why did he follow me outside and to stop harassing me. I kept telling him to stop harassing me over and over and over and over. My daughter was looking and him and was looking very very scared. I was scared because I didn't know what was on his mind. I was so scared to be followed outside and then to have my young daughter with me. He was acting deranged and psychotic. I was scared because he stood there looking like he was going to attack me in front of my daughter. I finally told that my brother worked for the secret service . After me say that he then that's when he dialed on the store phone and I heard he say something about taking a picture of me or pull up a picture of me. I told him he shouldn't be outside the store harassing me . He also told me to never come back to that store again. I was so confused at what had happened. I didn't do anything wrong. I am a store supervisor so I know what customer service suppose to be like and how customers should be treated. I was terrified and for my young daughter to have to witness this was so unprofessional. She was already feeling bad and to witness this nonsense. He stood outside and watch me leave. I didn't not I am a loyal customer. I shop at family dollar all the time. I purchase everything at family dollar. I was going to take a picture of him harassing me and following my daughter and I outside but my phone had went dead at the dentist office. I will never go back to that family dollar ever again. I am still scared it looked as if he was getting my tag number. I uploaded another receipt of the purchase I made before I purchased the dress. The dress was only $4 I believe. It is a turquoise dress with flamingos on it. The buzzer didn't go off when I purchased it and when I took it back in the store today. So, when I first purchased it that's why I never noticed it still being on there because I hung it up in her closet.

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Update by Nicc87
Jul 24, 2019 7:10 pm EDT

I went in to family dollar today after my daughter's dentist appointment. I needed to buy her some medicine for her pain. I also went in to have a security tag taken off of a dress that I had bought her. I didn't realize the cashier didn't take it off until I was getting ready to put it on my daughter. She said mommy this plastic thing is still on here. I walked in the store up to the register and it was the same girl that had checked me out previously. I told them I needed to have it removed. The store manager Keith asked if I had the receipt. I told him no, but I do have another receipt of the same time I purchased this because it was two different transactions. I was like could you pull it up by my card, look at the cameras to see that I actually bought it, or is there a ways to find the receipt that I bought the item. He told me No! He then said I couldn't get a return without the receipt. He kept saying it over and over, he even went so far as to I guess pull up the store policy. He had what looked to be the pricing gun to show the cashier he said what does this states, no return without a receipt or a exchange. I asked him for corporate number. He gave me [protected]. My phone was dead so I couldn't dial them right away. I said thanks the cashier gave me receipt paper to write the number on. I wrote it down and told my daughter to let's go. She's only 5. We walked out and we were heading to my car to leave. I exit the store and I noticed that the manager Keith had followed us outside. I got my key out to unlocked my door he was saying words. I told him to stop harassing me. He kept talking and I kept telling him why did he follow me outside and to stop harassing me. I kept telling him to stop harassing me over and over and over and over. My daughter was looking and him and was looking very very scared. I was scared because I didn't know what was on his mind. I was so scared to be followed outside and then to have my young daughter with me. He was acting deranged and psychotic. I was scared because he stood there looking like he was going to attack me in front of my daughter. I finally told that my brother worked for the secret service . After me say that he then that's when he dialed on the store phone and I heard he say something about taking a picture of me or pull up a picture of me. I told him he shouldn't be outside the store harassing me . He also told me to never come back to that store again. I was so confused at what had happened. I didn't do anything wrong. I am a store supervisor so I know what customer service suppose to be like and how customers should be treated. I was terrified and for my young daughter to have to witness this was so unprofessional. She was already feeling bad and to witness this nonsense. He stood oustide and watch me leave. I didn't not I am a loyal customer. I shop at family dollar all the time. I purchase everything at family dollar. I was going to take a picture of him harassing me and following my daughter and I outside but my phone had went dead at the dentist office. I will never go back to that family dollar ever again. I am still scared it looked as if he was getting my tag number. I uploaded another receipt of the purchase I made before I purchased the dress. The dress was only $4 I believe. It is a turquoise dress with flamingos on it. The buzzer didn't go off when I purchased it and when I took it back in the store today. So, when I first purchased it that's why I never noticed it still being on there bc I hung it up in her closet.

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FDSM3515
, US
Aug 16, 2019 10:41 pm EDT

I'm gonna have to respectfully disagree

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FDSM3515
, US
Aug 16, 2019 10:16 pm EDT

I wasn't saying YOU assumed. The associates did. They didn't even try, or explain themselves, other than the manager repeating the same phrase like a child. This is only her side of the story but she did TRY to resolve her issue with the receipt that she did have. But now whoever sees this knows it IS possible

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FDSM3515
, US
Aug 16, 2019 9:16 pm EDT

Like I said, its a lengthy process and a lot of people don't like to do it but I try my best to satisfy my customers because I want them to come back. And while it may seem like 1 customer; 1 customer tells another, who tells another and another and so on, then you lost x amou t of customers because you ASSumed 1 person stole something with no valid proof. If they really stole it I don't think they'd be wasting the time to complain about it on a forum

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FDSM3515
, US
Aug 16, 2019 8:50 pm EDT

She said the transactions were done separately but on the same day, so I'm assuming consecutively, or at least near. The receipt she DID have has a transaction number, if you look up that transaction you can also pull all the surrounding transactions and match the last four of her card to verify it was her purchase

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FDSM3515
, US
Aug 16, 2019 8:24 pm EDT

Sometimes the sensors are duds so they dont ring when you pass through.. However, if you had a receipt from the same day around the same transaction they could have pulled the previous transaction by the transaction number. We unfortunately can't look it up by the card, but you having the card that shows on the receipt they pull would prove you didn't take it. It has to be done on the same register the purchase was made from though and be close to the same transaction. It can be a lengthy process, which is why they probably didn't want to do it

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5:38 pm EDT
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Family Dollar I am complaining about an employee

I was standing in line and in front of me was an elderly woman who wanted to purchase two bags the guy Rulli told her I can't sell you these bags because there's no price on them when the lady went to the other side of the store to try to find where she got the bag he said Jesus Christ and was very rude I believe he's a new employee but he really did not want to be there I was second in line and he said I'll take your I'll take your merchandise and was very rude to me also I don't understand why if he didn't want to work there he's working there but he's a new employee he has glasses tall Caucasian male with tattoos I think he should be fired immediately

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9:59 pm EDT

Family Dollar manager

I walked into the family Dollar in Rocky ford when I was stopped at the door by the manager who rudely told me to leave . I asked why and she again told me to get out her store. I was embarrassed and outraged. The reason for this I do not know. I've been a loyal customer for years until this [censored] started. She has no customer service skills and is just plain rude. I will never as long as she's working give family Dollar my business.

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7:52 pm EDT

Family Dollar unethical behavior

date of incident: 07/23/19 @ 7:24 pm

I was in the line which was almost to the back of the store. There was only one cashier at the counter, I asked her "is there anyone else here to help with the lines?" She said no. Then I asked, "is the manager here?" She stated she was the manager - Soling, she stated was her name. I and other customers were making comments about that wasn't very good.

But what I really found offensive was the "manager" stated, if you don't want to wait, you can leave" I specifically told her that was very inappropriate and not something a worker would tell customers of a store, much less a manager saying that. I also mentioned that I was going to put in a complaint with corporate. Oh., you may need to tell her to get another uniform shirt. Very sloppy looking.

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FDSM3515
, US
Aug 16, 2019 8:32 pm EDT

If she's a manager and she's running the register, chances are she really is alone. But we can't just blurt out to everyone when someone doesn't come into work because that's not safe

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6:16 pm EDT

Family Dollar employee threatened me

Date of Incident: 07/23/2019
Client #: The store number is 11586 I am unsure what a client number is
Description: I was in the store to buy a case of water and the cashier told me she remembered my face. I told her whatever she is talking about does not involve me. She went on to threaten me, telling me her cousin "knows my face" and that her cousin "has something for me". I told her I don't need to be treated with hostility, as I didn't bring any into the store. She agreed, but then proceeded to tell me her cousin knows my face and such and such. I told her this store is not worth all this, I am shopping elsewhere, and she began shouting "okay" repeatedly as I left the store.
-I desire a reason to not file a police report for her threatening me. A verbal apology would do, and some disciplinary action needs to be taken if the store wants to keep its customers. My brother an I shopped there for years before this incident and now we go out of our way to shop elsewhere.
-My receipt number was [protected]

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Racheal Mathers
, US
Jul 28, 2019 9:02 pm EDT
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Liz?

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11:11 pm EDT

Family Dollar unprofessional staff member

At approximately 700pm at family dollar I purchased cigarettes and a bag of ice, the clerk was already rude, she stated the ice bend was open, so I proceeded out of the store. The ice bend was locked and I asked her to open it and she told me I was going to wait. I waited on her to check out two customers and asked her could she open it. She began cursing me and saying the f word with a whole line of people. This is completely unexceptable!

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8:46 pm EDT

Family Dollar very rude manager

Jay Harris store number #0974 Iwas shopping around 8:20 pm for a bra and I found one right away in a bin full of bras when I went to check out the cashier asked ME the CUSTOMER were there any with a price tag I said I didn't see another one with a tag so she said let me ask my manager and the manger told her someone didn't complete their job and left the bin out and if it didn't have a price she couldn't sell it to me. So I went back to the bra aisle and found another bra that had a tag and was on a hanger with a clearance price of $2.75 the same cashier said she had to get an override because the bra wasn't ringing up the clearance price when the manager came over she was going back and forth whispering with the cashier then turns to me and ask "where did you get the bra from" I politely said where all the bras are at..she then holds her breath turns around from me and with her Hands in the air says Woosah and turns back to me and says she doesn't need the attitude I am from California visiting family and was disgusted by the way this MANAGER acted towards me with and attitude because her store is so unorganized I was disrespected and humiliated I will make sure my family knows the disrespectful treatment such a manager has shown Regina Parker [protected]

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12:31 pm EDT

Family Dollar bad manager

Purchase few products not all those products made it into the bags came back the next day to get those products and manager informs me that I need to have my receipt even though I called the day of and talked to the employee and she remembered me and everything was no biggie well I lost my receipt a week goes by I found my receipt I went back in and showed that manager she still would not give me the product or my money back she's not going to hand it over she says cuz there's no proof and she says cuz a worker is Now not working there..

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biden
Mandan, North Dakota, US
May 02, 2022 12:02 am EDT

That whole deal over there is upside down. Every time a person goes in there a new worker. Floors are dirty --carts sitting around with product on them 3 feet higher than they should be. Behind the front cashier counter looks like rats nest dirty floor mats. Mandan North Dakota deserves better than that...

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10:05 am EDT
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Family Dollar customer service

Your return policy says I can return my merchandise to any store but the one on Spencerport Rd won't let me because she said they have to have the same merchandise in the store to return it that's not what the return policy says I have the reciepts I don't see what the problem is please get back to me soon I'd like to return my merchandise today thank your

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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