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Family Dollar Customer Service Phone, Email, Contacts

Family Dollar
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1.2 11 Reviews 2293 Complaints
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Family Dollar complaints 2293

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M
7:28 am EST

Family Dollar return with receipt

I had made a purchase of almost $80 on 3-01-19 in clay city, ky family dollar. The next day I decided I wanted to return three items I had bought. The items are irrelevant for this post but I take the items to inside the store and hand the cashier my receipt. She proceeds to tell me that family dollar will only provide a gift card for any and all returns. No exceptions... Receipt or not. I am in disbelief and in awe not knowing really how to respond. I continue to ask how they can't give me refund in cash as I had just purchased these items the day before and nothing d been even opened and I am providing the receipt showing I had just purchased these items less than 24 hours ago. She then becomes very upset raising her voice telling me I can either take the gift card or I can leave. So without any other choice I take the card hoping I can resolve this at a later time. So I then start to leave and notice she hadn't given me my original receipt back. So I asked her for my receipt back and after about ten minutes of her not wanting to give me my receipt saying she was required to keep it... I instantly call her out saying I had returned many things in the past and always was given my original receipt. I finally get the receipt back from her me knowing i'm going to need this original receipt to prove I had my receipt when I returned these items and was refused a cash refund.
So now my question is who can I speak with or where can I go to get the refund in cash as I originally deserved to begin with

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6:39 pm EST

Family Dollar manager did not help

My husband and I took our 6 year od daughter to the family dollar in south gate the manager was very rude and would not help us. Instead she picked an argument with my husband over some earphones and asked us to leave. She said "I am the manager and im not selling you anything, so get out!" seeing she is pregnant, I asked my husband to walk away from the argument and we left the store.
All we asked for was help and she said she didn't have time to help and directed us to the cashier. We were there for about 20 min and she was chatting with another co-worker, we didn't think she was busy but I guess we interrupted her conversation and blew up on us. Its so disappointing that she was so rude and unprofessional. I am that customer that usually spends anywhere from 400.00 to 600.00 every time I go to you store. But not anymore. I wont be shopping and any family dollar any longer.

P. S and my 6 year old was so sad as we walked out of the store, the headphones we were hoping to purchase were for her. : (

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lsabel Abarca
, US
Mar 02, 2019 1:19 am EST

Now my six year old is scared because someone called the police on my husband. He was so angry at the rude manager that when my daughter interrupted our conversation he punched my daughter real hard in the back of the head and pushed her down that she fell real hard. When she got up he started calling her stupid and started swearing at her. Someone who witnessed this called the police and they turned up at my house since the police got my address when they ran our license plate number. Now we fear that my daughter may be sent to a foster home.

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W
9:26 am EST

Family Dollar trash removal

Dear Sir(s) and/or Madam(s):

I am the Assistant Code Enforcement Officer for the City of Rockland, Maine. I have received multiple complaints regarding the trash handling at your Family Dollar Store located at 197 Park Street in Rockland. I have attempted to work with the current manager. At my visit on February 8, 2019 your manager told me she did not have time to clean up the mess.

I have attached two recent photographs. The photograph without snow is dated February 8, 2019 and the snow photograph is dated February 22, 2019. I am quite confident, as shown in these photographs, that this is not the standard of excellence you wish your stores to present to the public.

We are prepared to initiate formal enforcement action unless your manager and its employees begin making sure all wastes are placed in the containers and the container cover lids are kept closed.

I will be conducting one last inspection on March 1, 2019 and if the sloppy conditions continued then we will begin enforcement actions against the store.

I can be reached at [protected] or by cell at [protected].

Sincerely,

William Butler
ACEO
City of Rockland
270 Pleasant Street
Rockland, ME 04841

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L
1:27 pm EST

Family Dollar cashier

I had the rudest experience with this cashier than I ever had anywhere. I had a flyer with me when I cashed out and told her a product was not priced sale price as it rang up, she very rudely said, well I'll have to override it! Then I asked her if I could have the 5 dollar digital coupon off even though it would not go on my smartphone because it was not working on it. I showed her the flyer that had the coupon in it, and she refused to give it to me. Than I went to put some of my bags back into my cart as she rang them up, she said no you can't do that, people just stole some things a bit ago! Omg. I have never been treated so poorly, and I have worked in retail. So I lost over 10 dollars in coupons that day. I shop there once a week. Also she told me they didn't have large enough bags for the paper towels! REALLY!

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8:41 pm EST
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I was in one of your stores today #09247 purchasing some items, when I suddenly needed to use the restroom immediately if not sooner (i'm sure we've all had this happen) I was informed there were no public restrooms which I couldn't understand because I was a paying customer. My question where do employees use the restroom? Why aren't they available to...

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S
2:47 pm EST

Family Dollar false advertising

So I went into your store to purchase a pack of cigarettes and the register rang the cigarettes up higher than the price said so I asked the manager if they would honor the price displayed and he said they couldn't override it. This seems like poor business practices to me... Is this how your company makes money by posting inappropriate prices and then charging different prices at the register? Maybe I should start taking my money somewhere that doesn't believe in the bait and switch method. Feel free to contact me by email should your corporation want to resolve this and make this right... If I get no response then that tells me that my money is not important to your corporation nor is customer service.

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T
4:56 pm EST

Family Dollar employee

I am an everyday shopper at my local family dollar, however lately there has been several problems with a certain employee she is very rude, disrespectful and unprofessional, her name tag says heather and she is an assistant manager at the monticello ky family dollar location how she got to be in such a position to be in charge of shifts is beyond me especially with the attitude and lack of respect she has for her customers 1 thing is for sure I will never shop at the family dollar again because her behavior is just not acceptable please look into hiring better employees

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7:32 am EST
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On January 15, 2019 at 9pm while I was paying for the item the employee like snatch my change out of my hand talking with an nasty attitude. she was very disrespectful. and prior to that she acts as though I had no right to say that I don't want an item if I change my mind. she gave me bad treatment at that time with nasty facial expressions. and needs to be fired

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A
12:42 pm EST
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Family Dollar store cleanliness

I'm been in this store on multiple occasions and it's always been cluttered and dirty. Today the shelves were empty, there was garbage and broken items on the floor. Three out of the five isles were so full of boxes that i couldn't get down the isle. You can't find an attendant to check out and it's just a disgraceful mess. Someone really needs to take over and clean that place up. I won't be back

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M
12:31 pm EST

Family Dollar unauthorized credit card charges

Store #10420
$74.09 charged at 6:49pm on 1/31/19
$65.99 charged at 6:51pm on 1/31/19
I contacted the store when I got the notification of these charges and both cashiers confirmed that no purchases were made in those amounts. I contacted my credit card provider and they disputed the charges and refunded the amounts, but as soon as they did that I got 2 more notifications for almost the same exact amounts from a different store location.
Store #4038
$74.09 charged at 7:04pm on 1/31/19
$65.45 charged at 7:04pm on 1/31/19
Both of theses were also unauthorized charges and need to be refunded. I have already began a dispute of charges with my credit card company. I have never shopped at either of these store locations.

I need these charges returned to my account. I have spoken with both locations and they confirm that these charges were not done at these times so I don't know if your system has been hacked or what but these charges were not made by me and my card has never physically been ran at either of these locations. I can be contacted any time by cell phone [protected] to get this issue resolved.

thank you- Melody Ballew

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Gabriella bartush
, US
Nov 26, 2022 4:04 pm EST

The store on Vanborn and Inkster rd needs to be looked into. Store 12298. I hears customers complain about the store manager Terri and how she is either on the computer sitting down or in her car smoking and not around when her cashier's need her. The employees would have to leave their register to go outside to get her for help and she didn't even let them know she was stepping outside. Very unprofessional and I experienced the same after getting a job at this location. Customers got mad at us because prices were wrong when it wasn't our job. That caused a lot of anxiety for me because they would yell and curse which made me nervous and I would mess up and Terri was outside in her car smoking and didn't let me know she was stepping out. I had a line of customers and she would not help, she would just walk away. I worked there for about a month and have heard the same thing from other employees and customers. She does not train people properly, she doesn't lead by example and expects her employees to do the jobs of two people when the store is understaffed and she doesn't help at all. Her assistant manager Demetri has the mindset of a sexiest person and he is the only working male that takes over the heavy stuff because according to him, women are weak and he tries hitting on the female customers all the time. Overall he is a toxic manager that also does not help the cashiers when we needed help. He has made a pass at me even though I am under age. This store needs to be looked into. This store can't keep an employee longer that a month and from what I have seen and heard, it is because of Terri, the store manager. I have tried to get in contact with human resources about the matter with no luck.

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Mellisa Reeves
, US
Sep 19, 2019 4:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Something similar happened to me today! I live in Ashley, pa, I used my card at my local family Dollar maybe a week ago..my paycheck was deposited today and a few hours later 2 transactions from the family Dollar in Detroit Michigan drained my bank account down to a zero balance! I call my bank and they tell me they need to file a dispute which could take up to 2 weeks to resolve, well I needed this money today so I ho to my family Dollar, show them my bank account, they basically laugh about it ans tell me to call detroit.. completely unwilling to help! I call corporate and they tell me there's nothing they can do because they can't prove I'm not in Detroit making these purchases even though I'm standing in their PA store while on the phone with them! They tell me they will file a complaint but not to expect a call back because they don't do that! There are forums about the very same thing happening to hundreds of not thousands of people at family Dollar stores...this is most definitely internal!

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K
1:39 pm EST

Family Dollar service

Hello,
Checking out my Ocedar mop rung up as 11.00 told Ms P that the item was 10.00 and had a sign she told me that the sign must be wrong or in wrong place cause it was ringing up at 11.00 I ask if she would mind looking she said no need. After purchase I walked back to the sign took it down showed her it was the exact same thing had to wait in line again just to get my 1.00 refund ! Really all because she would not take the time or ask the guy doing nothing but talking to actually go check. Very bad customer service. She never said Im sorry that usually doesn't happen nothing .
Karen Whitman [protected] [protected]@yahoo.com

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7:15 pm EST
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Family Dollar discrimination

I applied for a Customer Service position with the Beebe, Ar store and when my son ask the Manager (Jennifer) if they were gonna hire me she laughed about it because I have to be in a wheelchair at times. I was working like this for another retailer for 7 years like this and never slowed me down on anything. I have been in retail for 20 years. I have done everything from Operations to Merchandising and also Designer. I really don't think that this is fair at all. I really find it embarrassing that they think that way about me. I shop there all of the time, but I will not anymore. I do plan on taking this further to make sure it does get taken care of.

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1:46 pm EST
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Hello there i visit your store#10151 on January 27, 2019 3824 Powder Springs Ga. i wanted to buy a comforter that was listed on your store app for $15off and when i went to use it I was not allowed to use it because its against the store policy and that the DM of the store told the store manager that i was use using a fake app but i download the app.I felt...

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F
1:54 pm EST

Family Dollar turning away customers

They are turning away customers at this location because they're computers are down. Saying there's nothing they can do and they don't know when the issue will be resolved. There has to be some back up in place just in case something like this happens. At least that's what a smart business owner would think. Yet here you are turning away money because there's no back up.

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9:46 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I went inside store to get 1 movie theater candy box and try pay for it a young girl and a guy was playing and talking..and i had to be somewhere in a hurry. When they rung me up 5 minutes later after talking i use my debit card to get cash back (only 10$) the guy say he doesn't give cash back and he said "don't give him my 5's give him that 10 buck... he...

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K
6:23 pm EST

Family Dollar manager melanie prescott #1316

She is very rude to customers, her customer service and skills are not professional. She curses out loud in front of customers. She is not a good people person, she talks about employees to customers and other employees, she is very unprofessional, she carries on like she's on some kind of drugs. She does not need to be a store manager. She's forgetful and lays money around and forgets where she puts it.

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K
8:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar unprofessional management

I send my boyfriend into one of family dollar store on North ave to get me an semi color for my hair my boyfriend have the young lady to help him out which wasn't the correct item i am also talking to the youmg lady she read the box and still sold me the wrong item i told her more then two times semi color it gets an permanently color glad i read the box it wasn't no problem with cashier returning giving my money. The reason of the complaint is when i ask for the customer service number sum young lady gets on the and refuse to give me the number and hung up in my face so i had to go back to the store get receipt with rhe information to make the complaint on the the person who was so rude unprofessional. The i return was wrong product not i didnt want it. I brought it back cause it was an permanently color

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8:18 pm EST
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I was just in your store for a couple of minutes I was initially greeted by one of your employees who opened the door for me then before I could even make it down an aisle I heard the store Manager complaining about having to be at work and speaking very loudly about being ready to go home. I guess at this time the store manager noticed I was carrying a...

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B
6:57 pm EST

Family Dollar customer service sucks!

High Point NC location! Dec 22 2018 Omaja Harrison was the cashier who I am filing a complaint she asked what's wrong with the item (marshmallows) I stated I do not need them I have the receipt exchange it or refund please she stated we do not accept returned food items prior times before I've exchanged food items such as cereal or refund for a food item not understanding why this was an issue now. I called the store requested to speak to a manager that was present at the time but was on break? Harrison claim she wasn't available to call back in 30 min I said she was just standing in there I'm a customer may I speak to her she said she was busy and I asked for Corp number number given wrong 18263776420 so I googled it and I called another family dollar spoke to Jen manager she stated the policy for returns exchange I can return and or exchange the item as long as there is a receipt and is still packaged And for me to return the item to her store if I would like. I called back to the other store spoke to Harrison and told her the information she gave me was wrong I confirmed with another store manager and asked to speak to the other manager with the brown curly hair and she stated she left for the day she was preventing me from speaking to the correct manager this whole time I didn't mind being placed on hold as long as my question was answered correctly. By a manager Harrison still insisted talking over me and stated on her shift she does not do exchanges or returns I asked how are u a cashier working there and don't know the policies? I asked so If another manager works on whatever shift is it different? Meaning they will do a return or exchange she stated yes. Harrison also stated she is a manager as well but this concerns me if she can't / know how to do a return or exchange and does not know the policies AND prevents me from speaking to hire authority and talking over me I've called corporate and left voicemail I've sent my information online for this complaint and corporate still hasn't reached out

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5:59 pm EST
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Family Dollar signage

There was a signage up that said spend 25.00 and get 5.00 off and it was not honored because it had expired. But the signage expired Sat and it was still up so I feel that it should've been honored. Very disappointed! What store does not honored there sign. The lady that waited on me didn't even try an attempt to solve the problem but she wanted me to show her the signage.

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Worthless employees was posted on Apr 23, 2024. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2304 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
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Family Dollar is ranked 23 among 122 companies in the Retail Stores category

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