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Family Dollar Profile

Family Dollar

www.familydollar.com

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1.2

Overall customer rating from reviews and complaints

Family Dollar earns a 1.2-star rating from 12 reviews and 2309 complaints, showing that the majority of bargain shoppers are dissatisfied with their purchases.

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Family Dollar Complaints Page 2 of 116

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E
4:13 pm EDT

Family Dollar Threat of calling law enforcement on senior citizen.

On march 15, 2024 at approx. 10:30am I, Lillie craig entered the store. Be prepared to go to work. I usually complain about having to move boxes or carts to continue down the isle and do not forget the person stocking the freezer or shelfs, person may be on a ladder. I always complain because I have to work to spend my money. At this time navigate myself around three people and boxes. .No such thing as my space. Ms. Barbara said to me she apologizes, that the truck came in this morning and she was so tired. Ms Barbara and I went back and forth. I said it is always this way, she said no. Finally she said I will call the police and leave my store. I picked up paper towels, she stated you will not be able to buy. 0,k. The police should not be called for verbally voicing my opinion. I am 73 years of age with (27) yrs of working state prisons, been in same location (20) yrs, longer than the store has existed I think.

Claimed loss: I HAVE HIGH BLOOD PRESSURE, DO NOT KNOW WHERE IT WENT THEN BUT I THINK SHE BECAME UPSET WHEN I SUGGESTED HER BEING SO TIRED TO QUIT. HAVE CAN OF SPRAY STARCH TO RETURN, DO I DARE?

Desired outcome: I DEFINATELY WOULD APPRECIATE A RESPONSE, APPOLOGY, COPY OF ANY REPREMAND IF ANY. LILLIE CRAIG- 1420 NEWTON AVE, JOLIET,IL 60433 CC:CEO-MR. HOWARD LEVINE

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K
2:11 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Family Dollar Employee customer service

I went to my local Family Dollar in Marietta, OK I saw the lady employee standing outside smoking with another person, I went in and got my product, waited at the register for approximately 5 minutes then went to the door to leave I said "guess I'll have to go to the other one" and the lady employee said " Ok that is fine just leave". She also said " I am quitting anyways".

Desired outcome: This store has had employees for quite sometime now that are rude and not caring. We would like to see this store back in shape and more productive.

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2:40 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I went in to get a red bull and lollipops. I was looking for a certain flavor which wasn't in the coolers, they were on the aisle. When I saw that the price was 3 for 6, I got 3. When the associate rung up the red bulls that wasn't ringing up correctly, so I told her were the price was located, she said I need to get mix flavors to get it for that price. I...

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12:37 pm EST
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Last night (2/27/2024) my bf and I went to our local family dollar (322 Valley St Providence, RI 02909) to return a couple items we weren’t happy with(2 shower curtains, and another miscellaneous item) with a receipt. The gentleman that was helping us called over the manager(Thala). This woman who approached looked at my boyfriend and I and then proceeded...

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6:40 pm EST
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Family Dollar Customer safety

I spend about $500/mo at this store as it is located near my neighborhood. I'm 62 and a retired executive. The store workers here do not care about elders safety! I really don't even think they care about themselves as the consistently demonstrated subsistence modum of behavioral standards / etiquette are highly lacking. I can truthfully say this because several times I've complained about drugged out and up disrespectful aggressive customers. The managers on duty do nothing. I spoke directly to this a few minutes ago and this kid at the register simply turns into a total [censored] show. I REFUSE will not return to this location for even a roll of toilet paper and posting this same review on the neighbor site. It's either their drug dealers or their buddies but it certainly isn't the money represented to pay their salaries.

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10:30 pm EST
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I purchased the speaker on 2/14 at the Family Dollar on Division st. Parkersburg wv 26101. I am a faithful family dollar shopper but after tonight i think i'm going to have to take my business somewhere else if the situation isn't taken care of. I tried the speaker out its very distorted and not very loud to be a tower speaker. This was a gift to my son for...

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1:40 pm EST
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I have been shopping at the Family Dollar for years and didn't like the way this Store Clerk disrespected me! There was an accident sneeze because of my allergies. She handled this incident that I had rabies! I covered my face and was socially distanced from her! The product I bought was coved in plastic so there was no reason to make this a big issue! It...

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3:11 pm EST
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Family Dollar Amazon gift card

I bought a Amazon gift card, at the Gadsden Alabama store April 5,2023. When I get home there was no money on it. It said it had never been activate. I called the store and was told I had to bring it back, with some time, and they would see about it. I had eye surgery, and went blind in one eye for several months. Then has shoulder surgery and could not drive.

4-5-23

10:25:[protected]

961528

Claimed loss: $50:00

Desired outcome: I would like a refund on my debit card

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11:54 am EST
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This morning around 9:06 am, I purchased 12 items worth $12.65 today. One of those items being a 3 pack of crest toothpaste. The toothpaste rang up at $6.25 but the price on the shelf was $5. I told the clerk and we both went back to see where I got the toothpaste to check the price. I told him if it was in the wrong place I would not worry about the $1.25...

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2:38 pm EST

Family Dollar Overcharge on a product

I bought a 2 L Sunkiss orange the price was $1.75 when I got you the cash register the price was $2.25 from the cashier which was the manager about the price of the Sunkiss and ask them to go and look at the price they sell, but I was informed that they were not going back there to look at the price because they weren’t going to change. It is 4901 West Belvidere. Baltimore, MD 31315.

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7:48 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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Subject: Unpleasant Experience at Family Dollar on Agnes, Corpus Christi, Texas [Family Dollar Customer Service],. I am writing to express my deep disappointment with the service I received at your store located on Agnes in Corpus Christi, Texas, on January 29, 2024, between 11:30 am and 12:00 pm. My experience can only be described as a retail nightmare...

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3:50 pm EST
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I go into Family Dollars to get contractors trash bags the heavy ones, 3 juices, 2 pops, heating pads and a whole bunch of stuff... I cant carry that in my hand, they have 2 carts full of cereal and comforters. They don't have carts as it is and why would they use two carts for crap.. When a paying customer, who comes there everyday need a cart... So I used...

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12:31 pm EST
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Family Dollar Store

I live in Concho, Arizona where we have a Family Dollar store that the community depends on as their main grocery store. The refrigerator cases have not been operational for several months now and a good amount of the community depends on them for frozen foods, milk, butter, cheese, etc. This is a very poor community and to not have access to milk, etc. for the children is deplorable. For some families this is there only way to get food for their family. Is there a reason why the refrigerator cases are not being repaired.

Claimed loss: minimum 4 months no cold foods

Desired outcome: Fix the refrigerator cases to provide the needed cold foods.

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10:15 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Family Dollar Store not stocked empty shelves everywhere

Hi my name is glenda padgett. I live in freeport fl. I have been frequenting the family dollar dollar tree here in freeport just to look and see what is going on. Nothing on the shelves. Empty shelves Christmas is still out. It’s a shame there is not enough people there to take care of stocking shelves. It is a shame. If you are not going to take care of your store by all means why did you even come here. It looks like you are failing your employees along with your customers.

Thanks for your time do better please shame on you.

Desired outcome: Hire employees to help get things on the shelves.

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11:04 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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Greetings I'm a regular customer of your store (3850 Flat Shoals Pkwy, Decatur, GA 30034) for over 19 years. I had the worst experience. It was 9:35 am Jan 11, 2024. The male employee at the front yelled at me. He stated, "hey dog, you only have 5 minutes. Do you hear me?" This is NOT the way you talk to a 56 year old customer. There were about 7 people in...

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12:11 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Family Dollar No cigarette sales

Was getting ready to go to cashier , heard cashier pull down cover over cigarettes display They used to lock in between sales but it's been unlocked for months now Was 8:05 Pm I asked for a pack of Eagle 100's and cashier told me cigarette sales are closed I said nothing left few items on counter and walked out Sitting in my truck in parking lot ready to leave Same cashier walks out and smoking a cigarette . Feel like she was to lazy to open display and just wanted to smoke

Desired outcome: Post on door of cigarette sales are closed I've never in the years shopped there couldn't buy cigarettes at any time when open

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Update by Troy Durbin
Jan 10, 2024 9:03 pm EST

Another thing i would purchase more But you can't take a cart out the door Poles affixed to carts Losing slot of sales due to i won't try n carry bunches of bags As other customers iam sure Staff is short and they can't leave store to help people carry bags

Update by Troy Durbin
Jan 10, 2024 9:00 pm EST

Common courtesy would be to explain why Cigarette sales are closed I've shopped at this location for years and bought cigarettes past 9 pm This store open till 10 pm She wasn't only sales associate in store she only handles front register

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10:40 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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A manager by the name of EVELYN refused my brothers reciepted return Jan 3 10:12 pm as the store closes at ten we went in at 951 to grab groceries and to return about 6 of the 13 items I purchased for him that he didn't need for. I purchased these items on the first of January and they were unopened unless he tried one or two items which I believe you're...

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3:13 pm EST
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Family Dollar Fan above front door of store in Warrior Alabama January 3, 2024

Most companies are in business to draw customers into their stores, not run customers away. I do not see the need for this strong blowing fan at the front of your store in Warrior, Alabama, As you open the doo it almost blows you back out the door. I spend quality time fixing my hair. I do not want my hair blow off my head when I enter a store. I asked if there had been complaints about this fan...they said a lot of people have been complaining. I just drove out of my way 25 miles to the Family Dollar/Dollar Tree in Hayden, they have no blasting fan above their front door. People told me they do not go to the Warrior Family Dollar/Dollar Tree because of this major issue. Removing the fan or unplugging the fan is such a simple fix, but that's your call, maybe you don't really want the business.

Desired outcome: Remove or unplug fan above front door of Warrio , Alabama Family Dollar/Dollar Tree

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5:11 pm EST

Family Dollar Daylight light bulb

I purchased a four pack of daylight led light bulbs and other items, but I was overcharged $6.00 on the light bulbs my total charge on the light bulbs were $12.00 however when I went back to reprice that same item it was scanned at $5.25 when I confronted her about the error all she did is smile with no explanation. So, to cover herself she had a male employee to change the price even though it was scanned at $5.25. So, I took a loss. The store is located at 3631 sullivant ave columbus ohio. Purchased on dec 30th 2023, the store number is 02007, the receipt number [protected]

Claimed loss: $6.00

Desired outcome: woul like the money that was over charged to me to be returned.

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8:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar Employee attitude

I had asked an associate to look up the price of a pack of paper plates ( no price on them). She looked at me like I had asked her to run a marathon. She never said a word. I thanked her. She never replied ! I finally said , " Look, I'm going up front to check out anyway. Do u want me to just ask the associate up front?" She handed them back and said, " Yeah".

This is not the first time people have dealt with this manager. Yes , she's a manager.

Dunn NC

Claimed loss: Respect

Desired outcome: Find a new , polite manager

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
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Family Dollar Category
Family Dollar is ranked 23 among 107 companies in the Retail Stores category