Family Dollar

Last night (2/27/2024) my bf and I went to our local family dollar (322 Valley St Providence, RI 02909) to return a couple items we weren’t happy with(2 shower curtains, and another miscellaneous item) with a receipt. The gentleman that was helping us called over the manager(Thala). This woman who approached looked at my boyfriend and I and then proceeded to speak only Spanish to the young man… and would not even say a word to either of us. They proceeded to speak only Spanish and then she walked away. I began to get aggravated at the offensive and rude behavior of the manager, so I proceeded to ask the young man and the manager who refused to speak to us by saying (can we get our money back now please) the manager then responded with no we cannot accept this item back because it has been opened.

Per company policy of family dollar, “ Family Dollar Brands Guarantee: If you are not 100% satisfied with any Family Dollar brand product, simply return it within 30 days to any of our stores with a receipt for an exchange or full refund.”

This manager said this while smirking because she clearly was I was getting upset. What she didn’t know, while she was speaking to the young man in Spanish regarding the “[censored]s” as she called us…. My boyfriend speaks Spanish fluently…. And understood everything they were saying about us. You have to love the idiocy of some people.

After this incident, even though this store is convenient to go to, has lost a customer due to the ignorance of this one manager.