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Refused to sale me products I intended to purchase
On 18 November I walked to Family Dollar to purchase 2 ebay cards for friends. I spend alot of money there. When I got to the checkout counter everyone was acting strange. A new girl was working but they called for a regular. The store was full of people & many people were behind me. She said your daughter informed us to not sell you any gift cards. I said...
Read full review of Family DollarManager was accusing me of stealing
I walked in to do some shopping like I always do with my purse which it shape like a small book bag and he was following me around the store then all of the sudden he said to get out of his store and said he would slap the [censored]! out of me and other stuff as well I felt threatened for life and want something done about the situation because I was trying to grab my 12ct roll of tissue that is big as day and pay for it and leave the store and on the front door it says remove hoodies or mask nothing bout a purse so are you serious I think Ricky the manager needs to be fired.
Desired outcome: He yelled at me and threatened me to put his hands on me
My manager falsely accused me of theft.
First of all, it's so hard to get a hold of anyone to complain to. Can't get through to anyone by calling, the email addresses I've tried so far either do not exist or cannot receive mail, and this entire situation has taken a very heavy toll on my mental health disorders. So here's what happened. This is my 4th attempt at making this complaint. My next...
Read full review of Family DollarSale items
If your stores are going to give discounts, please let the managers know that if it's going to be a hassle then let the customer decide if he/she wants the item. This is my second visit to another store and the manager played me for stupid, thinking I didn't know any better. Two fifty times seven is not $22.56 total. I didn't want to be involved in another...
Read full review of Family DollarRude manager/ boss
I am complaining about how I was treated in the Family Dollar on the corner of West Walnut and North Maple in Green Bay WI. I went in to get 2lt bottles of Coke and they were out for the 2nd time in a week. So I as an employee how much a Jar of cheese balls were and a jar of Carmel Corn. This employee was helpful and grabbed a jar of each and went to the...
Read full review of Family DollarManager and assistant manager
The Manager Hilary Peterson and Assistant Manager Andrew Haney of Family Dollar in DuBois, PA both use illegal drugs heavily. I'm told that is not allowed for employees. I also contacted DM Stuart about the situation. I was friends with Hilary for about a year. We talked almost every day and enjoyed each other's company as friends. Around the beginning of...
Read full review of Family Dollar and 3 commentsThe worker was rude
Today November 2 around 12pm I had went to the family dollar slash dollar tree as me and my boyfriend needed to get some basket stuffers for his moms gift and so we’re in the store and we’re comparing two colors of the stuffing to my boyfriends dad which is on the phone with us so we could decide which one would work best the basket he had made and while...
Read full review of Family DollarEmployee
The employees are beyond rude she refused to apply my coupon and also decided to make very rude jokes ‘ there machines are always broken they refuse to give you a receipt they always have things mark for the wrong piece and refuse to put things in the wrong area I constantly overcharged I think that’s why they refuse to give receipts ‘ it’s just beyond ridiculous how rude & unorganized they are
Read full review of Family DollarNot receiving a refund when I was overcharged.
On 10-26-2023, I went to store #307275 at 3001 12th Ave N in response to the advertised Grand Re-Opening. I selected the sales item that I wanted. When I got the check out, the clerk keyed my items but they were ringing up at the regular price. The clerk said that the sales prices weren't showing up in the system. I stood waiting for about twenty minute...
Read full review of Family DollarStore not opening until 11 am.i
I walked to the family dollar store at 1130 N Main St Dayton Ohio this morning. I got there at 10 am. And they didn't open until 11 am. I understand there was only 1 person working and she had a truck delivery. But around 1015 another worker got there and she still didn't open. She came outside about 1030 and went and talked to someone she knew parked out there and stood and smoked. When she was done she was going back into the store and told us it would still be about 30 minutes before she opened. I'm a senior citizen and had to walk about 25 minutes to get there and had to stand around for an hour. This is unacceptable. I should get some kind of compensation for the trouble I went through. Plus you guys need to have enough employees to be able to open on time.
Desired outcome: I need some kind of compensation for my trouble and you need enough employees to be able to open on time.
A clothes rack fell on me
Last night I was at the family dollar store in providence RI, I was looking at the tee shirts and there was a clothing rack with clothes on it in which needed to be stocked and as I tried to move the rack which was unsteady it fell on my left leg which caused pain and discomfort I reported it to the "Manager" on duty and she shrugged her shoulders and went to go pick up the rack, never asked if I am ok, never had me fill out a report. In which I took pictures, and I am 100% sure there are cameras there. It was very unprofessional an woke up this morning with a bruise to my leg. I called the 866 number and wanted to speak with someone, and she said I need to report it on the website. As being a HR manager, I feel like this was handled inappropriately on all levels I would appreciate a call back [protected].
Thank you,
Vanessa
Desired outcome: A call back.
Disability discrimination
Quartzsite, AZ. Location I was refused service by employee named Wilt. I was made to disclose my disability verbally in public with others around. I then offered evidence on my phone which he refused to look at because it "is on your phone". (His words)Fully embarrassed and humiliated. Then still refused service. Disability comes in all forms and he didn't want to try to understand why my feet were bare. At the same time as Non-service animals were being allowed in the store.
Desired outcome: I would like to see this man removed from this location. Disability discrimination isn't something that is taken lightly. I've been embarrassed enough by this and would like it resolved without council.
Service
To many people thar don't work at family dollar in ferron ut behind country the worked says there was nothing todo I have to say there's always something todo in a store or what ever type of work the person does and the stores in emery county ut all have gone down hill the last few weeks no mangers workers that don't want to work to many bosses not enough...
Read full review of Family DollarManager
I am a police officer that had a call on 10-14-23, to responded to 3134 Canal St. to the Family Dollar Store number 12605 for a theft investigation. I made contact with the complainant, who appeared to be the manager of the store, Tiffany Bushee. Upon arrival, the manager appeared as if she was not having a good day. The manager told me I provided the...
Read full review of Family DollarManager services on discount taken off at register sign, that was a LIE
Manager Services on Discount Taken Off at Register sign, that was a LIE. I went to Family Dollar on W. State St. Salem,Ohio and the curly, red-headed manager stated "that the 'discount taken off at register sign' was not the prices of the items that had red tags on them, she said that everything was 1/2 off of regular price...but it wasnt. There were many...
Read full review of Family DollarSmart Coupons
On 9-30-23 at the Store #11379,I had clipped the $5.00 so if a person spends over $25.00, The coupon would take $5.00 off the cost.
However this did not happen and I might add this is Not the first time this has happened to me...
On 9-30-23 I spent $29.73 and the coupon did not work. The advertisements has always states that with the $5.00 a person would get a the discount, However when I tried through the week I told that it is ONLY good on weekends.. I have been a loyal customer to the store for many, many years..
Desired outcome: Please at least give me my $5.00 discount for this last transaction.
Store Is Major Fire / Safety Hazard
Good Evening I went to your location in Melbourne FL located at 2200 Sarno Rd and upon entering the store it was disgusting there were totes of merchandise all over pallets blocking aisles way that in the event of an emergency people would not be able to safely evacuate the store. Also the shelves were not organized nothing was where it supposed to be.
Desired outcome: I attempted to try and speak with staff but instead they acted like they didn’t hear me
twofold, product damage, clerk refused return (family dollar-policy ignored, not followed).
09/26/2023, approx., 18:08 military time, cdt. store #405, 20 n. broadway ave, sylacauga, al 35150. Karen, assoc. on duty refused return of product purafilter funrnace filter, 1x20xx25. Further, refused to discuss, look at receipt or damaged filter...come by when assoc. that was at register when you purchased filter. Item, filter was purchased the day prior to this incident. Karen stated to me "nothing she could do". Please note the filter was in the original package purchased the day before. Return policy , Family Dollar policy, ignored, denied to myself .
Thank you. Nancy P-I
Desired outcome: refund and apology needed to repair, restore confidence in Family Dollar representation. As a consumer, frequent shopper, of Family dollar, I will continue to shop at this local retail store in my community of Sylacauga Al.
Customer service
There is a Hispanic woman who is a manager I believe that seems to have a distorted view of what actual customer service is. She needs to watch her tone and overall attitude as she deals with the customers she checks out. She does not greet each and every customer as they enter the store nor does she greet all customers when they approach the check out counter she seems to pick and choose who she will be courteous too. I find that disrespectful and incredibly shameful. There is no reason not to treat all customers in a friendly respectful manner. She also needs to watch her tone of voice when she is dealing with the customers
I understand she has been with that particular location a very long time but that does not mean she should ever take the customers for granted
This has happened numerous times
She seems to work first shift during the week
This is the family dollar on Rapids Dr. In Racine, WI
Desired outcome: She needs to reprimanded retrained and monitored for her behavior
The manager
I visited the store in Southgate Michigan and as soon as I walked in it smelled like weed it was very pundent. I wanted to returned a item and the cashier called the manager and he said he couldn't return it with the manager which made absolutely no sense. I had my receipt as well. He told me to come back after 5:00 when the manager was there. I will not be back in that store they are very unprofessional. Not to mention the Marijuana smell.
About Family Dollar
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
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Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
Most discussed complaints
fraud & cheating! 19 (opinions to this review) Assistant manager 8 (opinions to this review) Manager and assistant manager 7 (opinions to this review) Ordering online for pick up at store. 3 (opinions to this review) District and store manager. 3 (opinions to this review)Recent comments about Family Dollar company
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