ExpediaUnhelpfully helpful.

F Mar 18, 2020
This review was posted by
a verified customer
Verified customer

Now I am getting frustrated. I have talked to 2 agents on the phone. To the first agent I said I would like a refund or a voucher/raincheck. I mentioned that the itinerary didn't allow for refunds so the voucher/raincheck was fine. She contacted the hotel and they would not be reasonable during the Coronavirus pandemic. She then asked if she should cancel the booking. I said "I guess so, VIA rail has cancelled and I have no way to get there but I want to be able to leave a scathing review." She said I could still do that.
.
I called back when I couldn't find any way to review the hotel and the 2nd agent told me I could have got a voucher/raincheck but now that the booking was cancelled, I cannot. She quickly lost her helpful nature and just referred me to Expedia support online.
.
What gives? The first agent was pleasant through the entire call but didn't understand that I knew I couldn't get a refund and that a voucher/raincheck was fine. the second knew the mistake was on their end but didn't want to deal with it. First and last time dealing with Expedia.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.