United States - 98004
My wife recently booked a flight using Expedia, and she purchased the flight insurance in case she needed to...
As I went to check into my hotel, in which I had previously booked one week in advance with Expedia, the hotel never received my reservation from Expedia and they had no vacancies. In fact, no one within 20 miles had any vacancies! When trying to phone Expedia, we ended up with someone in another country who could barely speak English, and could not understand my problem.
The next day I finally got a hold of someone who spoke English, but it took forever for them to understand the problem. They said they would credit my credit card, but could not tell me when except that it might take a couple of months!
Next time, I'll call a hotel directly instead of using Expedia!
I arrived on the 15th of May with reservations only to find that I was not in the hotel register with the...
I purchased tickets to travel International through Expedia.com. Upon receiving a blank change in schedule to my email. I called Expedia.com and they inform me that the International airlines change the schedule to where a six hour flight went to 15 hrs. Upon reviewing my bank statement Expedia.com gave the International airlines my credit card information and this airlines took additional funds out of my account. I was on the phone with Expedia.com at least six different occasions with one call lasting three hrs. Upon getting a refund Expedia.com was telling me that I will have to wait two months before I can get my money back from the International airlines.
First, Expedia.com did not have my permission to give my card information to any outside agency or International airlines. "ARE THEY CRAZY?"
Second, I booked through Expedia.com not TACA International Airlines "this airlines is beyond horrible and never on time."
Finally, I am so disgusted with how Expedia.com takes no responsibility at all for any problems with reservations made with them. Buyer Beware when you ask to speak to a manager and been on hold for 45 minutes all you get is a disconnected call "BEEN THROUGH THIS THREE TIMES ALREADY."
My son in law booked a flight for my other daughter and her son from Quito Ecuador to Frankfurt Germany. Before booking the flight he checked the rules and restrictions and they were unavailable for the itinerary because LAN Air had not given it to Expedia. My son in law then contacted Expedia to check if the tickets could be exchange or cancel in the event the tourist Visa (a confirmed plane ticket is required before applying for a tourist Visa according to the instructions from the German Embassy) gets denied. A Expedia representative told my son in law the tickets could be cancel or exchange for a penalty fee of a $100.00 each passenger then at that time we decided to go ahead and made the reservation. Sadly enough the Visa got denied and when my son called to get a refund minus the penalty fee, Expedia says the ticket are not refundable. Then they told us to call LAN Air and when we did call they say the tickets are not even transferable or can't changed at all which is more than what Expedia had told us before booking. We had call several times to Expedia just to encounter the same round around problem, they put you on hold for one hour then the said to call LAN Air, then we call LAN Air and they said that only Expedia can make anything about it. We are now in the process to file a complain with the government, attorney general, BBB, and our credit card company.
I called expedia directly for a vacation package to two Hawaiian Islands. We were to spend 4 days on the Big Island from April 21 to 25, 2008 and Maui on April 25 to 29. Well needless to say, for some reason, the agent, Dennis, booked out inter-island flight for June 25, 2008.
I am currently on hold with an expedia agent, Eda, she said we can still get our inter-island flight for the 25th of April, but I will have to pay the change fee of $25 per person plus whatever the airline fee is for the flight (increase or difference), which is my only option.
They set up the package for me, but I have to pay for their screw up. She said for me to get credited or for them to clear the matter without any further cost will be a very very long process. Only a manager or higher level will be able to make the decision.
I am now on hold for over 61 minutes and counting for a manager. She never once got back on the phone. In the meantime, I'm still stuck without an inter-island flight while Eda finds a manager for me.
I booked a trip on-line with Expedia.ca. After going through each screen and entering our information, including my VISA number, the expedia web site went completely off my computer, (please note that MY computer was fine and that it was just the web site that went down). When I brought the website back up, the trip that we had booked was no longer available. We figured that being March Break that we had received the last 2 seats. When I still had not received any type of confirmation or E-ticket from Expedia I contacted Expedia.ca. When I told them that I was concerned at not having received confirmation of a trip that we had bought, I was asked for my "Expedia" e-mail address and after being on hold he came back and told me that no trip had been booked! I was very upset as we were supposed to be leaving on the Monday. He then asked me for any other "account" e-mail that it could possibly be under (maybe by mistake). I gave him my husbands e-mail as well. He came back again and said that there DEFINATELY was no trip booked. He asked if I had looked at the VISA to make sure that there was no charge. I confirmed with him that I had indeed checked and there was no charge at that time. When I asked how this could happen, he said that sometimes the "website" will do this (go down & not book a trip) when a trip is no longer available. After getting very upset, he asked if I would like to book another trip only through him instead of the website. I figured if Expedia's own agent is saying I haven't a trip booked, then I might as well book again. So, I booked another trip for exactly the same destination (different resort - as the original wasn't available), the exact same dates from the exact same airport and same flight times. It did however cost $200.00 more.
So after going on a lovely trip, we received our VISA bill...there it was, the original trip that I was told didn't exist and the trip we actually went on. I called Expedia immediately and the agent could not find any evidence that I had booked this trip that I was talking about. I told him that it was indeed on my VISA!!! After putting me on hold to confer with "somebody" he asked me to fax a letter with the details of what happened, a copy of my VISA, and the confirmation (E-ticket) of the trip that we actually took. I was given a Case#. I did as he asked on that same afternoon.
They never called. I had to call back again on the Visa due date.
After many agents someone finally called back She told me there was nothing more they could do for me and that I had to pay the amount. I was furious. I asked what it was that they had done for me already. I told her this was unacceptable. She said that she listened to the taped conversation between myself and the agent and that there was nothing mentioned about the original trip. I told her that it was lie and requested to speak with a manager or get their number and was refused. I also asked for a transcript of my conversation with that agent and was refused! (Very fishy) She told me she also talked with Sunquest and that they had us down as a no show. I told her that was obvious that we were a no show as we were told there was “NO TRIP BOOKED”. I was told to call Sunquest. I am STILL in limbo with this case and will NEVER BOOK ON LINE WITH THESE PEOPLE AGAIN.
This is the worst travel my wife & I had. I called Expedia and logged a complaint regarding my flight from Mexico City to Cancun where we were denied boarding the Mexicana flight. I bought the ticket with Expedia.ca and we started the flight with United Airlines with connecting flight with Mexicana to our final destination. United Airlines did not give us all the boarding passes we need. Our Friday night connecting flight were moved to Monday morning. We were stucked in Mexico City. Mexicana is pushing back the problem to UA saying they should give you the boarding pass, we are only carrier of them. UA claimed that we should check-in with Mexicana. My luggage arrive with Mexicana flight on time at our final destination. We were left behind, one flight away.
Expedia should have take care of my complaints. They simply gave me the Airline phone number and let me logged my own complaint. WORST customer service! We are expecting more than that as our Airline agent.
On Feb 22nd I booked a 2 day stay at a local travel lodge through Expedia over the phone. I was taking my dog with me and wanted a speedy result. The booking agent was very helpful and nice and gave me quick accommodations at a cost of () per day. I went to the hotel and checked in. When I got to my room, it was horrible. I t had cockroaches, tv didnt work, had no towels, toilet paper or even water cups. Now their website says in room coffee, but when I called teh front desk was told no coffee forget it. I informed the manager that night I would be checking out 1st thing the next morning and NOT to charge me for the 2nd day since it was deplorable there, and he said fine. I called Expedia and talked to them and was told if I checked out before 11 am in the morning I would only be charged for 1 day. I checked my statement online and found I was charged for both days. When I called Expedia, the girl (anne) said she called the hotel and they were charging me for both days anyway so she wouldn't refund. She did however, offer me an 80 dollar certificate to stay at the SAME COCKROACH HOTEL! She said I didnt have a recourse, they had my cc info and could charge what they wanted! She also refused to get me a manager to speak with. I ended up calling the bank and filing a dispute about the charge and was told they get disputes from Expedia all the time because they pull this stuff alot! Dont EVER use Expedia EVER!
In 2/08, I booked a trip to Arizona, stayed at a hotel for 7 days. I was promised the lowest and best rate available with no refund. I was billed for $105.00 per night and hotel was not very nice, but I didn't really care about that. I checked with the desk clerk to see if my room was prepaid and was told it was for $634.00 and I would not owe anything on checkout. That comes to $89.00 per night. I was told they don't have rooms for $105 a night and the $89 is the regular rate, even during Super Bowl week.
I emailed Expedia about this, return email told me the hotel was not authorized to tell me rooms were $89 and they would not refund the difference. The $89 rate was for the general public and not for me, I think I am part of the general public.
Expedia's answer didn't make any sense and I hope there is a lawyer somewhere who is exploring a possible civil suit against the company.
We booked a one week vacation through expedia.ca at The Beach House Barbuda in November for travel on February 14,2008. While browsing a travel forum yesterday, I discovered that the Beach House has been closed since September. I contacted expedia customer relations and spoke to a rep. The rep called the hotel while I was on hold and then came back to me and said there was no answer and that he would give me the number to call. I pointed out that I shouldn't incur the long distance charges and that it was Expedia's responsibility. I repeatedly asked to speak to a supervisor and was refused. I arranged for the rep to call me back and let me know. A few hours later he reported that the resort was closed and they would refund the money. I asked whether I would have been notified ahead of time and got no response. Given that we had also booked a helicopter to get there and had non refundable airline tickets to Antigua, this has been a nightmare. As of today, you can still purchase a package to the Beach House through expedia.
I bought an air ticket a week ago for Montreal to Geneva via Expedia.ca. Departure 4 February and return the 15 of June 2008 with Swiss. Unhappily I have to come back earlier for professional reason and I needed to change my return date.
Till to day, I did not have any confirmation of this flight: " Your ticket purchase has not been confirmed by the airline. Please check back in 24 hours for ticket confirmation information." but they get my money as I had to pay more than $1000 for this flight.
I called to Expedia and they told me that it is impossible to change the return date and I have to contact Swiss to do so. Then I called Swiss and they said they can't do anything and only Expedia can do it. Then I called Expedia again and they confirm it is impossible for them to change the return as they have to follow the Swiss rules about that. Then I called Swiss again and spoke with a manager that she told me Expedia should do the job and she put a note on my file via their computer and I just have to call back Expedia. So I called back Expedia and still the same story, it is the worst customer services I never seen in my life. Those people take the money very quickly but after that you are dead meat. My travel is not in a high season period. It cost nothing to change a return date. Anyway, I called back to Swiss to understand what is happening and they told me that they have signed an agreement with Expedia and they can not go against it. Only Expedia can change something.
So At Expedia people are lying to customers and they just try to find the best way to steal customers and make them lost a lot of time calling around and I am sure you know what I mean. On an other way, Swiss do not have any more power as they are subject to Expedia, so Expedia is the new boss of Swiss if you did not know.
When I read on the net that Expedia is so great, I think instead there are a lot of people disappointed about the methods used by them, and those people do not have always the courage to speak loud! When I was younger, I was professional helicopter pilot so I know a lot about what you can do and what you can't do. At that time, traveling by air was always a nice experience. To day it is the place for dumb... I am a frequent traveler too, last time with Swiss, last time with Expedia but it is not the end of the story.
Everything can happen in life to anybody in any company. The only rule that must be applied till the end, is CUSTOMER SERVICE. They know absolutely nothing about it! There is plenty other method to buy air ticket, do not use Expedia. Sorry for bad English, it's not my mother tong.
Here is a copy of the letter I wrote to customer relations;
I can not believe the horrible service I have received from expedia. Ca customer service!! I am absolutely appalled! Not only does expedia needmore phone agents but it is about time they better train the staff!
I waited on hold for 2 hours on friday november 16 2007 after receiving an urgent email regarding a flight cancellation. I was told the system had crashed and a debra promise me that someone would call me back on saturday nov 17 2007 between 9am pst-12pm pst - I waited and no call-backs!! On
Sunday nov 18 2007 I called again and spoke to a male rep who told me that he couldn't help me and I would need to be transferred again - when I asked about the wait time - he told me he didn't know!! I also told him I was to get a call back on saturday and no one called - he said that is not expedia
Policy - they do no make outbound calls - I was extremely frustrated - I asked for his name he refused and then I asked for his supervisor's name - he had the nerve to tell me for privacy issues he couldn't tell me!!! Ok - I have called many call centres and I have never heard of any such
Nonsense!! Again after waiting 2 hours I finally spoke to a cordell. She told she couldn't help me either since frontier
Airlines was closed and she could call me back on tuesday nov 20 2007 - I told her I don't have time to wait for calls anymore - I was just told by the previous rep no outgoing calls were made & I have to believe him since no one called me on saturday - she said she would issue a full refund - I said ok - I also told her I wanted my expedia booking fee back and she said no! I told her it was not in my control that the airlines cancelled - she
Said the booking fee in non-refundable - I said if I went on the trip or re-booked - I would have to pay however I am not the one who is cancelling the flight - frontier airlines did - collect the money from them not from me - she said no! I am taking this to media and bbb in ontario... I am also going to blog this entire complaint on my site and facebook for everyone to
Know what a rip off expedia is!!! I have been a long time customer of expedia - a very loyal customer and I can't believe expedia values $27 more than a customer - what a shame!
I made reservations to go to New York and thought I had a great deal. I was wrong!!! I chose to stay at a hotel in NJ, right outside of NY because Expedia said that it was only 8 miles from NY. They lied. It was about 14 miles. That's not the worse part.
I made the reservations on 11/12 and charged it to my bank card. Some one came in the next morning and recharged my card which meant I got hit with a double charge. When I contacted Expedia about this they claimed they didn't know anything about it until multiple phone calls later along with complete anger, that they finally got that part straight. While in the process of getting that straight previous charges came in and hit on my account and I was charged 5 overdraft fees. When Expedia and I contacted the bank to verify if the funds were available, Expedia didn't want to return the overdraft fees and told me I had to share in the responsibility of the charges. Are they crazy. The bank was nice enough to return 3 and Expedia doesn't want to return the addl. $68. They thought that they were doing something by giving me a $100 as a courtesy for my inconvenience but still doesn't want to pay my two overdraft fees. It was made clear that one had nothing to do with the other. I cancelled my reservations for the two nights and they only refunded my back for one night. What is wrong with these people?
Be aware of expedia's nonrefeundalbe policy I spent countless hours w/ an expedia custormer rep,when i...
We tried to cancel our trip to San Diego , CA for Dec 27-31, 2007 due to unexpected personal reasons. Here is our nightmare experience: We called expedia.ca Customer service on November 12, 2007 to cancel our trip. We were put on hold to listen to music for 2-3 hours. We called at least 3 times that day, but each time we got the same problem: waited to listen to music when they transfered us to their flight department to cancel our flight. We gave up! We called them again on November 13, November 14, November 15... Same thing happened. We were put on hold & listening music when transfered to flight department.
The worst happened on November 15. It seemed There is nobody working @ your flight department After your support representative transfered our call to flight department and we were put on hold and listening the music through the night for 8 hours from 22:30 pm November 14 to 6:30 am in the morning of November 15 and we fed up to hang up the phone because we had to go to work!
We have continued to call their customer support rep @ [protected] and continued to be put on hold and continued to listen to music "hours to hours" since Nov 15 until November 16 , I got hold of a manager. We request her to cancel our trip and get our refund. She promised to send our request to her head Office to check. We continued to call the manager November 19, 20 but no news... of decision!!!
We wonder the people working @ customer service expedia.ca are playing the game with their customers! We wonder the fight cancellation department is a"phantom" or "Ghost" department??? try to fool their customers?? As of today November 22, We have not been able to cancel our airline flight and get a full refund or full credit for use on future flight
This is a nightmare experience we want to share with all of you. Please do not use expedia.ca to book your travel vacation.
I was looking for flights on expedia in oct/07 and couldn't book due to a "technical error" when confirming the flight at ~$200. I phoned expedia and they tried to book over the phone without success and told me to try later.. Later the price increased to $630 and i did not attempt to book.
A week later i get a call from continental to tell me i need to check into nwa at the airport. I again did not book anything, phoned expedia and they said nothing is booked and my credit card won't be charged.. 2 days before the flight my credit card gets charged $630. I phone continental and they say it was booked through expedia, i phone expedia and they say it shows up as "not booked". I phone my credit card company and they say there is nothing they can do.
After several late phone calls and waiting hours on hold i get a csr in expedia that i convince to call continental to see my credit card is charged... They do and offer me credit for future flying, but then look into it more and offer me a refund of $620 in 7-10 business days to my credit card...
It has been 15 business days and no credit back... Soon i will be charged interest...
Don't use expedia website! It may charge your card for no reason whatsoever on itineraries you saved and did not book!
I received an urgent e-mail from Expedia that an airline had cancelled 2 of my flights and I should call immediately to discuss alternatives. The first time I called I was put on hold for 1.5 hrs. I decided to call back in the middle of the night. Surely it couldn't be as busy then. This time I sat on hold for 3 hrs. befor finally giving up! There is not even a recorded message occasionally to let you know they haven't just gone home and forgotten you, and the worst part is the elevator music that just keeps repeating over and over hour after hour like some cruel form of torture! I will have to see if I have better luck calling the airline itself. I will never use Expedia again and will pass the message on to everyone I know!
Originally I chose Expediant because they were nicer on the phone and gave me a lower initial estimate than...
I booked a flight and everything was confirmed then I get an email to call [protected], I did this yesterday, waited on hold for an hr then had to leave. Today have been on hold for OVER 2 AND 1/2 hrs.
It is crazy ,my neck is sore and that music is enough to drive a person crazy. When you ask that I call re a flight change have some why do I need to wait for hrs. Waiting is one thing but over up to 3 hrs is not right.