Expedia
reviews and complaints

I book hotel LE mar cape may and when I check in the toilet bowl is lose and you can't sit I call the maintenance they was working on the problem till 8 pm and told me don't use it for 2 hours until the cement dry and the desk chair is old and not stable when you sit down and the floor was dirty and they came to vacuum and the smell of the carpet and I call Expedia to address the problem after when I get back to the room the problem still the same and they don't have other room and they can't fixed and after when I get the receipt from the hotel was $200 less than what EXPEDIA charge me that is fraud and they can't do anything and I dispute with BARCLAY taking 3 months and after they said they can't do anything that why Expedia and BARCLAY only charged me and they can't fixed the problem with the hotel

I booked flight to Poland through Expedia. The flight had been cancelled on July 7, 2020. I have not received refund yet. I was supposed to receive a refund within 12 weeks of the cancellation. It has been 26 and no refund of $1082.42. I have been calling Expedia every month and received same answer that the Lot airline delayed credits. I called Expedia on Dec 23 and the agent told me that I should receive refund at the end of the month. Since I have not received it, I called Expedia again on January 8 twice and agent Mike told me that I ‘am supposed to call Lot myself asking them for the refund. I did reach out to Lot and agent Sonia texted me (I attached the copy of the conversation) refunds of tickets purchased via agency are processed by the agency. I have also attached my ticket and the picture of the conversation with Expedia who can't find my bookings now.
Multi-city Flight
Itinerary #[protected]
Trip Details
Aug 5, 2020 - Aug 15, 2020, 1 ticket
CANCELLED LOT-Polish Airlines

Dear Expedia Team,

On the 7th of January, 2020 I decided to cancel my trip to Europe, I cancelled my trip 48 hours before the flight "I added an insurance to my ticket" and was assured that I will receive the full amount if I decided to cancel.

When I contacted the customer service team I was promised to receive the full amount $1, 686 within 8 weeks

Expedia has had the refund from the airline for my ticket since September 18, 2020 and still will not refund it to me. The airline has provided me with proof that you have the refund. I checked with my financial institution that I used to pay for the airline ticket and still have not received any refund from Expedia.

I have also filed a complaint with the Department of Transportation about this issue.

September 24th, 2020 Kelly Inn Mitchell SD
We had called ahead to inquire ahead of availability and were told a rate of $118. Upon arrival the man I spoke to went off duty and the mad on duty did not know of a rate of $118. I asked if they would honor the online rate and he said I would have to make the reservation online. I made the reservation online and when I came in he had said he figured out the $118 rate. I said we would book at $118 and he said he would get the expedia reservation cancelled. However the room reservation was made in my friends name and both paid by her credit card. In the morning the gal said the online reservation was cancelled and taken care of. When my friend receieved her credit card bill she was billed by expedia and the hotel. We have been going around and around with expedia and Kelly Inn to get the $126 rate refunded. They are stating it was a no show due to the miss understanding of the reservations being under two different names but paid by the same credit card. We were traveling with our friend to visit another friend out in Gillette, WY. She was paying the hotel costs and we were paying the gas costs and settling up in the end.

On october 6 th 2020 I booked airline tickets for me and my son through the online travel agency expedia. I booked our flights online, leaving on december 14 th 2020 to december 27 th 2020. Our flight reservation was confirmed by expedia via email. The next day on october 7 th 2020 I received an email and text message alert by expedia that part of our returning flight from toronto to west palm beach on december 27 th 2020 changed their flight number and time, which I found odd. On october 8 th 2020 I called expedia customer care line and inquired about the change of flight number and time and was then told, that part of our returning flights were canceled without an explanation on why. I said that I did not authorize a cancelation and asked if they can book us on another return flight, in which expedia told me they had no return flights available. I could not believe what I was hearing and while I was on hold for over 30 minutes, I looked up consumer reviews regarding involuntary cancelations by expedia and the dot and bbb. I was shocked to see just how many people were scammed by this company in previous years. I had used expedia for years prior and had no idea. When ms. Rona from expedia returned to the phone line she explained to me that there is nothing she could do except issue a refund to my card. I agreed and told her that I would like to book a new flight, thinking my charge of $1891.30 plus the $7.02 for expedia fees was back on my credit card right away. Expedia than told me that I had to wait 12 weeks or more for my money to be returned. That is uneccaptable as I need that money to book another flight right away. I was furious and said that that was unacceptable. Expedia said that united was the ticket holder and that they had to wait on them to issue a refund and that they were busy because of corona. I did not believe that story as I was reading though consumer reports of the same issues I was now facing, where expedia put unauthorized holds on peoples money and it had nothing to do with the corona virus or their wait on the airlines to issue refunds and these reports were from years ago and prior to corona. Expedia then initiated the refund and confirmed with an email that they canceled my flight (not me) after that, I called united because I did not believe the story expedia told me and sure enough, was told by united that they already issued the refund back to expedia and that they do not understand why they would hold my money for over 3 months. I was also advised not to book through a third party vendor such as expedia anymore and book directly with the airline. I told united that I had booked this way for years and that I trusted them. But not anymore. After that I called expedia back and asked to speak to a supervisor and was placed on hold for almost an hour. When I finally got to speak to someone, I told them that I spoke with united and told them that the refund was already initiated by united to expedia and asked why I had to wait over 12 weeks to get my money back. I again was given the lie regarding corona, they many cancelations and their busy schedule. I told them that I did not believe them as I read reviews about their shady delays in refunds, just so they can play with people's money and make money. I also read the dot regulations. Expedia is now holding my money hostage. It was expedia canceling my flight and my money had to be refunded immediately. My birthday is on 12/11 and my son was to spend my birthday with me as he resides in las vegas. We suppose to fly together to innsbruck to ski and see my dying grandfather, spend christmas together with my family there and create lasting memories. He was to be with me for new years and return to las vegas on january 2 nd 2021 expedia now messed all this up for me as I do not have the money I set aside for the flight because they want to hold it hostage. I am herby requesting a refund of $1891.30 plus the $7.02 expedia fee to be immediately issued back into my account on my card so that i'm able to book another flight directly with an airline and we can still go on our planned christmas vacation. I also booked our hotel in austria/ tirol prior on july 27 th 2020 and I now risk having to cancel that as well if I don't get my money back in time. After all this, expedia had the nerve to ask for my feedback. I ll give them a minus 100 for the scam they are trying to pull on me and destroying my holiday vacation with my son that I haven't seen in over a year. Tonight I sent a message to expedia via facebook messenger on their site and was given excuses that I had to wait 12 weeks for my money to be returned, which would have me miss christmas with my family in europe. I also filed a dispute with my bank and hope to have my money back in my account by next week. Expedia was already reimbursed by the airline united within minutes, therefor their is no reason for this company to play with my money for 3 months and invest it in stocks. It is illegal and unconstitutional. I will escalate this matter to dot and hire a lawyer and sue for personal damages if I don't receive my money back within a week for services not rendered and involuntarily canceled without explanation or authorization.

NEVER EVER use Expedia to book a trip. My reservation was at the Iberostar Tucan . BUT I arrived to find the hotel was closed. I was never told they moved my reservation to Iberostar in Cancun and hour drive away. When I called Expedia that the hotel was closed they were no help at ALL. They just kept telling me that was where my reservation was even though it was closed. When I got back, I called Expedia they said I should had called the hotel myself to confirm it was open. REALLY! Like I said SHOCKED how awful customer service was

We booked two round trip american airlines tickets, from hong kong to santiago, chili, through expedia. While we reached london on 10 february 2020, about to transit to santiago, we were notified that we could not board the cruise in santiago because of the virus outbreak. We had to return back to hong kong. We called aa in the airport, and were informed that we could cancel the rest of our flight, including the return tickets on 1 march 2020. Aa emailed us and confirmed that a refund had been processed to our travel agency, that is expedia. I have been calling expedia for refund since 18 february 2020. I was told that our tickets are non-refundable. But when I insisted that aa has confirmed that there is a refund, I was told that they would look into the case and I should wait patiently. Recently, in may, I was told that they would treat my case as urgent and they would deal with it quickly. But, I when I called today (june 20), I was told the same answer — wait as someone is dealing with my case...
What should I do? Should big corporations, like expedia, be more responsible and honest, instead of ripping off the refund of their customers!

Itinerary # [protected] I booked ground transportation with Go Airport Shuttle on June 10th. I arrived at the Airport in New Orleans on Sunday June 14th. The shuttle services desk was empty. I placed two calls to the shuttle number, was sent directly to voice mail. After speaking with drivers from other shuttle services, I was informed that the Shuttle Service had shut down in March. I called Expedia customer service and was placed on hold for over 30 minutes with no resolution. I paid $44 for round trip shuttle service from the airport to my hotel and back again. Instead, I had to pay $36 plus tip for a cab from the airport to my hotel and the same amount on Wednesday to get back to the airport.
Today, I again called your customer service number. After 15 minutes and no resolution to my problem, I asked to speak to a supervisor. I spoke to a supervisor who also did nothing. I asked to speak to her supervisor. I spent more than a additional hour and a half on hold, with a total call time of 2 hours and 11 minutes, with no resolution to the problem.
I have two upcoming trips to New Orleans booked with Expedia, one in September of this year and a second in February of 2021. I am currently looking to cancel all travel with Expedia, get our money refunded and rebook with a different company.
I am disabled and having dependable ground transportation available to me, especially when traveling alone, is of the utmost importance to me.

Our original flights were canceled due to Covid. We were informed that we would have flight credits as a refund. Now, as I recall, there was a mandate that airlines had to refund passengers who needed to cancel during a global pandemic. So we thought that it would be ok to have credit. It was not! You cannot use the website to book flights with a credit. You have to call and do it. It took us 5 hours of being on hold to finally get a hold of someone. Then, the woman was super rude. We were, understandably frustrated. But, despite knowing exactly the flight we wanted to book with our credit, they needed to put us on hold again to read the policy for our flight credit. We were trying to use a credit AA had given us for a new AA flight! How hard could that be? We are still on hold. It will have taken us over 5.5-6 hours to potentially book a flight using flight credits. We aren't even sure if they will honor the credits. We want to be compensated fairly for our flight like we were supposed to be. We also want to be compensated for our time. I wasn't able to work being on the phone for 6 whole hours!

I had ordered airline tickets thru Expedia at the end of March 2020. Got a really good price for my mother to fly out to Utah. The prices had dropped because of this Covid-19. I received and email from Expedia stating that her flight had a conflict and we needed to contact the airlines. So, I spent 3 days trying to get ahold of the airline. Over 25 hours of hold time mainly on the phone and some time with the chat feature. The airline helped us out and rerouted her flights for the same days. The airline was extremely helpful when I was able to get ahold of someone. Now the bad part. Received another email from Expedia (June 6th 2020 twenty day before flight) stating the airline canceled the flight and they were refunding our money. Well as mentioned above the airline did not cancel, they had changed her itinerary. I contacted the airline again with more hold time. They told me that Expedia had requested a refund for the flight. They said that they have no choice but to refund the money to Expedia. So, I got back on the phone contacting Expedia. First attempt on hold for 50 minutes and then they disconnected. Appeared the representative didn't know how to properly connect the call. Got back on the phone to wait on hold. I also went online using the Expedia chat. While on hold on the phone a chat agent connected (after 2 hours waiting for her) and she starting working the issue after about 30 minutes typing, she must have felt like she could not handle the Error by Expedia so she disconnected the session without any notification. I stayed on the there waiting for her to get back and 1.5 hours later it asked me if I wanted to start over. So finally, after 3.5 hours on phone hold, I was connected with an agent. He realized about 20 minutes into the call, I needed to get to a supervisor. He said he would connect me but the wait was long. Supervisor finally connected and was being very helpful. She said that Expedia had wrongly requested the refund, because a passenger did not request it. She stated she needed to contact corporate office to get approval to get a new itinerary/Flights. This because it was going to cost Expedia in excess of $600 above the original cost out of their pocket to correct their error. She requested my phone number twice just in case we were disconnect, because she knew I had been on hold for so long. She stated she would call me back if that happened. Well after 30 minutes she got back on the line and said she was still waiting for an answer. Put me back on hold. Now it was getting to be after 5pm Mountain time and low and behold disconnected. I was on the phone over 5 hours. I waited for a call, never happened. I hoped that I would get a call back Sunday morning. Nothing. Now I was getting concerned, do I go on and get a ticket. There were only 2 left for the days needed. Got on Expedia chat at 7am waited just 20 minutes. Chatted with agent and he said that there were notes from the corporate office saying that since the monies was refunded there was nothing that could be done. I request to be connected with a supervisor. He asked for my number and called me. He stated that the supervisor would not be able to do anything different. Hold again. Talked to a so-called corporate manager. She said again that since the refund was initiated that nothing could be done. She was apologetic and wished there was something she could do. Now over 25 hours on phone with airline and over 6.5 hours on phone with Expedia. Had to make new reservations and cost us an additional $600 to get a flight. Expedia never offered and compensation, credit, or any apology. I will not use Expedia again to book my travels. I'm veteran and my mother a spouse of a veteran and to be treated so poorly for a mistake made by Expedia.

I've been a customer of Expedia for years, now I experienced an Expedia bad business practice. I rented a car from Enterprise through Expedia.com on May 25-27 (Itinerary #[protected]). Expedia charged the collision damage insurance as part of the car rental, one thing I didn't aware that Expedia sells their own auto insurance through their own insurance company which is not the car rental company. I was assuming all charges already applied to my credit card. When I picked up the car at the Enterprise branch they asked me to pay using my credit card, Enterprise agent said I have to pay directly to Enterprise. I went along and paid them "again", and while the agent asked me about the collision damage insurance I thought that everything I did with Expedia only for booking, so I declined the insurance and used my own. Days later, I checked that I only been charged once by Enterprise for the car rental without the insurance (as I used mine). But when I checked my bank statement there is a charge $30.00 by Expedia for collision damage insurance which I declined. I spoke with Expedia customer service, per their arguments I accepted the insurance through the booking. This is wrong, why Expedia sells insurance and Enterprise who have the rights to sell the insurance as those vehicles are Enterprise own. What if ignorantly I accepted the insurance that offered to me by Enterprise meaning I would be charged for two policies when an accident happens I only can file one? I strongly bothered with this practice done by Expedia. This is a SCAM. While the Expedia customer service convinced that Enterprise should not offering another insurance, those vehicles are belong to Enterprise and they have all rights to sell the collision damage insurance instead of Expedia. Imagine if there is an accident, what kind of hassle the customer will face, dealing with the car rental while the insurance is handled by another party (Expedia). Expedia needs to stop this practice, taking advantages from customers' misinformation.

Hi, in February our flights (with Vietnamese airlines) were cancelled at Kuala Lumpur airport which were scheduled from kl to Shenzhen in china. When we arrived at the airport we were told our flight had been canceled due to covid19. We then had to pay over 1000 gbp to get back to china where we live. Since then we have tried and tried to get a refund or a flexible credit ticket. Expedia have been so poor. They have given us false information (stating we weren't eligible for a refund or anything!) We called Vietnamese airlines who said we were entitled to a refund and that Expedia just had to call them to get a waiver code. Everytime Expedia called them they said the office was closed and they had emailed. Then we wouldn't hear anything for ages until we contacted them again via their expedia chat option. These chats take up to around 2 to 3 hours every time. We have demanded compensation from Expedia 1. For the amount of time this has taken and 2. For the misleading information 3. For sheer incompetence of never seeming to know what has been previously said in our previous chats (it's like going all the way back to the start every single time we contact time.
To make matters worse we were then offered 50 usd by Expedia as compensation which we said was too low. Then we were offered 100 then 200. We refused as we wanted at least 400 (which is still pretty low considering the amount of time we have spent taking to them). Then of course we didn't hear anything from them again. So I contacted them again and this time they said they would only offer 50usd and stuck by it. I was outraged that they had backtracked once again! That is where we are up to for now.

I canceled a trip with Expedia in March. I purchased the travel insurance on your site when I purchased the tickets. The insurance said refunds for any reason. However that isn't true. I submitted my claim on March 12, 2020. Along with doctor's information and a copy of the insurance I purchase. According to HIPPA laws the doctor does not need to disclose diagnosis and treatment, but AIG requested them. We resubmitted this information, but are still waiting for them to acknowledge the claim.
I believe I am just being ripped off and I shall never book travel through Expedia again. The insurance is phony,.

My name is Deborah Mlinar and My claim # is UC8104430994.

Delta cancelled my flight booked through Expedia and they refuse to refund my money. They claim I have credit for one year from the day I booked which expires the end of this year. I have no plans to travel this year due to this mess we are in globally so I want my money back. I am so upset and disappointed in Expedia. I understood they are busy but after 2 hours on the phone and one week waiting my final answer is no refund. I will never use this company again. They have stolen $2000.00 from me!

Due to covid virus, My flight from Saudi Arabia to Philippines has been cancelled on April 23, 2020 with itinerary number [protected].
The Philippine Airlines already emailed me that I can get a refund without penalties on Expedia but as I open my Expedia account it states there that my account is refundable but with a penalty of SAR 565 which I didnt understand. This is a time to help out because we are in a crisis but still, they wanted to fine me with that amount if I ask a refund. I am a Nurse here in Saudi Arabia and I would like to get a full refund back to my credit card as I can't go home in the Philippines unless there's a vaccine on covid and my family needed the money right now. I am hoping and praying that you would help me get a full refund on my ticket. Thank you!

My email address is : [protected]@gmail.com
My phone number :[protected]

I have been offered hotel vouchers that must be used within a year. Inasmuch as I was going to Italy for a wedding on June 5, 2020 a voucher is of no use to me. There was a notice of Lufthansa vouchers but I never received it. And I don't need it. I paid for trip insurance. My trip itinerary is #[protected]
with the insurance #[protected].

I am like the other complaints-quite light headed from the runaround.

Margaret Simmons
[protected]@yahoo.com

Expedia sent this to us on April 10th...

Travel dates
May 9, 2020 - May 18, 2020
Itinerary #
[protected]

Airline confirmation
AFTHGV (American Airlines)
When you're ready to book a new trip, we're happy to help.
that our flight/trip was cancelled from Expedia on April 10th:

Since this email I have contacted Expedia 15 times — some on the internet and they just keep saying START OVER and others through phone calls where I have been left on Hold for over an hou4r and no one ever helped me... Expdia is quick to take your bookings BUT as this pandemic has proved, they are no where around to help you when your bookingews are cancelled. I do NOT want a new booking, I am entitled to a swift refund accrding to the DOT — maybe you should read it... Our booking included flight insurance which also needs to be refunded.

Travel notice: Learn more about COVID-19 from our parent company, Tripadvisor →
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PASSENGER RIGHTSApr 3, 2020
Travelers Are Owed Swift Refunds for Canceled Flights, Department of Transportation Warns Airlines
ED PERKINS
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The Department of Transportation (DOT) just reminded everyone that travelers are entitled to a refund (not airline credits) for canceled flights. Why? Because some airlines have recently parted from longstanding U.S. regulations that require those refunds.
On April 3, the DOT of Aviation Enforcement and Proceedings issued an Enforcement Notice firmly supporting the federal requirement that airlines issue cash refunds when they cancel flights. The notice affirms that issuing a future credit or voucher does not satisfy the DOT requirement. Failure to comply, says the notice, "could subject the carrier to an enforcement action."
Because there is an ongoing global health emergency, DOT says, the Aviation Enforcement Office will exercise "prosecutorial discretion" and allow airlines to become compliant before taking action. Presumably, however, DOT will take action against airlines if they continue to refuse required refunds. This is great news for travelers: If you're arguing with an airline about a refund, be sure to cite this notice.
The House version of the most recent $2 trillion government stimulus bill initially included mention of some important consumer protections for travelers. But those contested protections didn't make it into the final version, which ultimately awarded airlines and airports $50 billion in loans and grants for short-term costs. And that means some big problems for travelers remain, especially as certain airlines try to cling to bookings.
RELATED:

OP-ED: You're Entitled to a Refund on Canceled Flights, Even in a Pandemic
The U.S. / Domestic Flights and Airlines
Currently, the biggest problem in consumer rights is refunds for tickets on flights canceled by an airline: Some are simply refusing to do it. Department of Transportation (DOT) regulations require that when an airline cancels a flight for any reason, it owes you a full-money refund of any ticket — even "nonrefundable" ones — within seven business days for credit card transaction, 20 days if you paid by a cash card.
Instead, some airlines — most notably United, along with several giant international lines — are refusing to issue the refunds within the legally required period. Instead, they're issuing only vouchers/credit toward future travel, which some lines say they will refund fully only if not used within one year. Still, refusal to make full refunds is a clear violation of longstanding rules. It's also worth noting that customers who accept a voucher from an airline do risk that the airline could go bankrupt in one year's time. The DOT told USA Today it is reviewing complaints about the offending airlines, and murmurs of any bailout money going to airline executives were denied this week by ranking senators.
International Flights / Airlines
But the problem is worse outside the U.S., and amounting to something similar to a bail out: Canada's government has said that it will allow airlines to issue vouchers/credits, even where rules require cash refunds. The French government has announced the same policy for Air France, and possibly other French airlines. And European airlines, as a group, are asking that E.U. suspend its refund rules for the duration of the COVID-19 pandemic. It's unclear if these foreign-government policies would affect U.S. rules for U.S. travelers.
For now, if you hold a ticket for a canceled flight you don't want to reschedule, the first step is to check with the airline to see if it is complying with the refund law: You can check our sister site Airfarewatchdog's guide to COVID-19 responses by airline here.
I just submitted a refund request on a canceled flight that Delta seems to be honoring; at least one SmarterTravel editor has been told by Turkish Air that it will refund her ticket for a canceled flight (though the refund hasn't yet been made). But if your chosen airline is ignoring the law, you're better off accepting a voucher you don't really want than doing nothing and possibly losing your money completely. Whatever you do, though, you'll have to act before the original departure date of the flight.

The flights going to US was canceled by the airline (Asiana airline). With the airline cancellation, Asiana refunded the tickets already. Since my booking was coursed through Expedia, I was asking for a refund as well. Expedia does not want to give refund. They only want to issue Airline credit.

With the pandemic situation, I am asking for a refund.

Thank you,

Edgar Fernandez
Reference # [protected]
Email address: [protected]@yahoo.com

My cruise booked through Expedia was canceled at the end of March by the cruise line due to the Corona virus. I called to inquire April 6 about the refund. I was told it could be up to 30 days for a refund. I called today on May 3 and they advise 60-90 days. This is outrageous and unacceptable. Their platforms can process thousand of payments daily, but it takes 3 months to return the payment. This is an unacceptable time frame to withhold funds for non- service. Also, when you call they blame Carnival and Carnival refers you back to Expedia. I paid Expedia this is their issue to rectify with me, period.