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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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1:11 pm EDT

Expedia False advertising on a hotel

On July 18th my wife and I stayed at the La Grande Inn, in La Grande Oregon. This place was the most disgusting hotel we have ever stayed at in our years of traveling. I tried to point these infractions to the desk clerk to include filthy pillows, stained and smelly. He stated, what do you want me to do about this, I'm not responsible for those problems. Well! I did become angry at this point and he threatened to throw me out. It was a useless endeavor. The cops came because they thought I was outrageously verbally assaulting them. The manager was worse than the front desk clerk. Cops but said it was a civil problem. They offered another room but I could see that would also be a problem. They would not refund my money and trespassed me out of all there other motels in town indicating one company owned them all. Once again they refused to give me a refund and nothing was resolved. The place is not fit for human occupancy.

Desired outcome: I want a refund of $84.02

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4:43 pm EDT
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Expedia Motel

The rome motel failed to follow its own policy. My son is 17 years old and they refused to allow him to stay without me paying more after they took my payment.

August 3 2023. In their policy children are 17 and younger. They claimed my son was 18 but he will not be until the end of the year.

I had reservations thru expedia. For myself and my 17-year-old child. They took my credit card payment and then requested me pay extra money for my son. I told them he was within the policy age for a child, but they refused to allow him to stay under the original reservation.

Desired outcome: return of my payment

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5:03 pm EDT
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Expedia Expedia's lack of company accountability and poor customer service outlets

I am writing to share my concerns regarding ability to communicate in writing to Expedia customer service regarding travel experiences with Expedia. There is no reasonable outlet for communication and sharing documented information regarding the significant errors that result in financial hardship to customers. The current structure affords no outlet for customer communication nor reparation for company errors.

Desired outcome: An address or email address that is active and reviewed in detail regarding customer concerns and ability to make reparations for company errors resulting in consumer hardship.

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1:06 pm EDT
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Expedia A reservation that I made on 4/26/2023 and did not received a confirmation email.

I made a reservation on 4/26/2023 with Expedia for a trip to Puerto Rica for 6/15 to 6/19/2023, my payment method was AFFIRM. I did not received a confirmation from Expedia for my reservation. I contacted Expedia several time, after which I was told by Expedia Representative that there is no record of my reservation on 4/26/2023 and that I cannot cancel the reservation because there is nothing to cancel.

I started communicating with Affirm about the issue on 4/27/2022, Affirm inform me to get proof from Expedia that the reservation was not made. I contacted Expedia on 5/12/2023 and I was sent a letter from Expedia stating that there is NO reservation for me in there system dated 4/26/2023.

I was not able to take the trip because I did not received a reservation number from Expedia. Affirm paid Expedia in full $2,132.00 but the trip did not happen.

The reservation was for my son 30th BIRTHDAY, NAME: Jamie Forrester.

I am requesting a refund to Affirm. My contact phone number is [protected] and my email is pforrester.[protected]@comcast.net. I look forward to hear from you. Thank you.

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10:00 am EDT
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Expedia Pricing

On July 3rd we booked a hotel stay through expedia (on line), for a one night stay in Golden, B.C. We booked this the same day we were going to arrive. Upon arrival I heard another customer, who had just walked in the door, say he wanted a room for the night. We paid $193 and he got a rate of $17? (I think it was $172 or $174). I was very surprised that he got a better rate and he had just walked in off the street. When I initially called Expedia to ask why, the only answer I got was something about room inventory. The representative was quite curt and short on the phone. When we returned home I sent an email to Expedia asking for an explanation and proper reason why this happened when their advertisements say "you get the best price" (false advertising as far as I'm concerned). Did not hear anything back from them. Today (July 31), I called Expedia to get some answers. The rep was giving me all kinds of excuses such as: booking at different times you get different rates (well, we both booked on the same day). Second excuse was: inventory allowed for Expedia (well that's not my issue. If Expedia advertises best rate - they should provide it). Third excuse was: different rooms (I spoke with the gentleman that got the better rate and our rooms were the same). Fourth excuse: the other customer didn't book on line (well then what's the point of Expedia if you get a better rate not using them?). Fifth excuse: this was a variation of the first excuse: Booking at different times, hour by hour (are you kidding me?). After all of this, my time trying to get an answer, numerous attempts, Expedia does not even offer to refund the difference of about $20. We were on a 6 week holiday and after this we did not use Expedia again, so how much did they lose in future bookings from us? Totally unacceptable and very disappointing. As I told the rep on the phone, we will never again use Expedia and we will be letting others know about our experience. Left a very bad taste!

Desired outcome: At first I was hoping for a refund of the difference (approx. $20). Now I would hope they refund the entire night because I'm wondering how much more we lost out on with our other reservations. Feels like false advertising.

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10:49 am EDT
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Expedia Rental car insurance

In April, my wife and I traveled to the Southwest. In connection with that trip, we reserved a rental car with Ace Car Rental through Expedia (booking [protected], April 13, 2023), and purchased the rental car damage insurance you offer through AIG/AON Insurance - Policy Number [protected]. This coverage is marketed by you as a "zero deductible" coverage in the event of any damage to the rental car.

Unfortunately, during the trip our rental car was struck by a piece of road debris causing damage to the car. We submitted a claim to AIG/AON and they paid for the damage to the vehicle and the loss of use, but will not pay for the "Administrative Fee" of $500 charged by ACE (and apparently by all other car rental companies) in every case of vehicle damage.

Your advertising the AIG/AON coverage as "zero deductible" coverage is clearly false in every case. We are left with a $500 "deductible" that ACE (through Purco Fleet Services) continues to want to collect from us. Have you negotiated relief from this administrative fee for cars rented through Expedia? I purchased this coverage precisely because it offered a "zero deductible" coverage. I already had coverage for the damage and loss of use through my credit card company. If you cannot provide the coverage you advertised, your customers need to know this.

Desired outcome: Payment by Expedia or AIG/AON Insurance of the $500 "administrative fee" charged by ACE Car Rental

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12:42 pm EDT
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Expedia Car rental orlando airport July 22-24th

I am writing to complain about the service provided by Mex Rent A Car (One Switch Rent A Car}at the Orlando Airport at dates cited above. This car rental was booked thru Expedia on June 24th under itenerary #7259019703843Here goes:

1. Upon arrival at Orlando Airport, we headed to "ground transportation"; there was no sign for Mex Car Rental, it took 15 minutes to find the pickup for Mex Car Rental.

2. Upon arrival at the Mex location, we found a crowd outside the office; there were 18 people in front of us in line and another 10 people outside waiting for their car after completion of the paperwork

3. There was 1 agent on duty to handle this crowd. She was joined by a 2nd agent who was only there for 15 minutes or so. She was essentially alone.

4. After a wait of approximately 65 minutes, we finally met with the rental agent.

5. The confirmation from Expedia quoted a rate of $34.00 daily or $68.00 plus tax for the 2 day rental. We were told that we had to have a copy of our auto insurance policy with us or be charged $94.00 for a collision damage waiver for the 2 days. Additionally they charged us $25,00 in tolls for the 2 days when the tolls actually were around $6.00. We sent a deposit thru Expedia for the $68,36, we were only credited by Mex for $54.36.6. Thus the final charge by Mex Rent A Car was $204.69. as opposed to that quoted (68.00 plus tax.)

7. We had to go to a wedding at 9:00 A.M. the next day in Cocoa Beach so we had little choice but to sign and get out of there. It had been over 4 hours since our plane landed, it was in the mid 90's with no place to sit in that rental office.

We feel that we have been overcharged $135. 00 by Mex as well as enduring the most unprofessional, arrogant and unethical experience by any travel organization in our over 60 years of business and vacation travel. W trust that Expedia will take measures to recoup our overcharges as well as giving thought to representing such an organization as Mex Rent A Car (One Switch Rent A Car) their sister or parent company

Very Truly Yours

Kenneth E. Kane

33 Hidden Lake Circle

Barnegat, NJ 08005 [protected]@aol.com

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9:55 am EDT
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Expedia sleepless in nyc

My name is david bouganim. I have made reservation with expedia for 5 nights at holiday inn, wall street. From the 20 of july to the 25 july. For the first 2 nights, i couldn't sleep, there is a leak in the bathroom toilet. Water are gushing and the noise did let me sleep. They couldn't change the room, since they were booked full. 3 handymen try to fix the problem, without success. On the third night the new handyman with the right part fixed the problem. When i talked to the manager at the holiday inn, she asked me to call you for a refund, since " they did not get the money from expedia , sincerely, david bouganim

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12:52 am EDT
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Expedia Flights cancelled by airline - refund offered but has to go through Expedia so far nothing

Flights booked in February 2020 - for Dec 2020 - flights cancelled by airlines and Expedia gave us a credit to use with airline - the Airline discontinued flying in our state so offered a refund but it had to go through Expedia who was the initial agent. So 4 months and 18 phone calls to Expedia with over 25 hours on the phone - I have got nowhere - Many times I have been on the phone for over an hour then Expedia disconnects - it usually takes over 30 minutes each time for Expedia to get my name as English is not their first language. I have emailed numerous times but apart from the automated email of receival I have received no communication. I have emailed the response from Garuda stating they will refund the fare through Expedia to the 2 operators that asked for confirmation of refund offer - but still I have not received my refund. This is extremely frustrating.

Desired outcome: Refund of monies paid as offered by Garuda.

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3:02 pm EDT
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Expedia Flight Cancellation with no Refund

Iberia 7459 11:30am Madrid, Spain (MAD-Adolfo Surarez Madid-Barajas to London, England, UK (LHR-Heathrow)

Economy/Coach, selected seats 30C and 30B extra charge paid

Sat, Sep 9, 11:30am - 12:55pm

Expedia sent notice that Iberia Airlines had cancelled this flight and we would have to cancel or call them to reschedule this flight. We chose not to use Expedia for the replacement flight, and we would allow the cancellation to go forth. However, when we telephoned Expedia to inquire about our refund, we were told we had to cancel the entire trip that started on August 14 to Florence, Italy, then Naples to Madrid, then the cancelled flight from Madrid to London, and final flight from Heathrow to Baltimore, MD. We are being denied a refund for the cancelled Iberian flight, being told the only way we can apply for a refund is if we cancelled the entire flight. I would never use Expedia again and would strongly suggest that no one else use this company.

Desired outcome: Refund of cancelled tickets for myself and husband

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3:17 pm EDT
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Expedia The cancelation policy

To whom it may concern, I made a reservation for my wife to stay in Deerfield Beach for (4) days on 7/23/23, her son was in a massive car accident and totaled his POV, but I did realize I had entered the wrong dates I wanted 7/26/23-7/30/23, exactly ten minutes after getting the confirmation email and texts I immediately called Expedia customer support and tried for over an hour to get the dates changed, which I even spoke to a quote unquote Expedia supervisor (Pablo) I.D. number (the one he gave me (2350) Both the hotel and Expedia would not budge on changing the dates even though there was availability to do so. In the end they said we cannot do it, so we ate the 500 plus dollar reservation. DoubleTree by Hilton Deerfield Beach - Boca Raton was the hotel, the confirmation number was [protected], here is the standard cancelation which honestly most vendors / Hotels have at the very least a 24-hour free cancelation policy.

Cancel your reservation before Jul 24 at 6:00pm, and you'll get a full refund.

After that, you'll be charged for the first night of your stay plus taxes and fees.

Times are based on the property’s local time.

Since I am a retired Military service member this who experience has completely turned me off from ever using Expedia again for any reason.

Desired outcome: Fairfield by Marriott Inn & Suites Deerfield Beach Boca Raton2.5 star property.

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2:59 pm EDT
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Expedia Car rental

I used the Expedia service to rent a car from Sixt on July 10, 2023. We were to pick up the car in Ft. Myers, Florida on July 17, 2023 and return it to Ft. Lauderdale, Florida on July 22, 2023. The itinerary number was [protected] with Expedia. I paid the entire amount $445, as it was my intention to try to skip the line at the counter. However, I reviewed all the information that was requested and decided not to give all the information at that time.

When I arrived at the Sixt counter, I told them my name and gave them my credit card and driver's license. To my surprise, my driver's license had expired about a week before. I was told I could not rent the car and that the contract would not be honored. My wife requested to be named the driver and take over the rental. We were told to contact Expedia.

My wife, talked to May on the phone for 48 minutes on a recorded call. She said that Nelson at the Sixt counter cancelled the original rental. My wifed talked to Nelson at the counter and May said she talked to her superiors and there was discussion about who needed to cancel the rental. After Nelson cancelled the rental, May needed to talk to Sixt customer service. May said someone from Expedia would call in the next 72 hours.

We did get an email that said our refund request was denied. We did not get a phone call.

I have since gotten my license renewed by paying a fee. We rented from Sixt for the same fee for a smaller car. I would like a refund for the entire amount for the above itinerary number.

Desired outcome: refund

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1:40 pm EDT
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Expedia Credit to my account

back in feb 7 2023 i had a room book with hotel.com the room i book the day i was leaving was cancel on me. so when i called i talk with a women name tina and the next thing i know i was switch over to booking .com why i have no idea. so now i good to use my credit and they tell me it was given to hotel.com which was never explain to me. so can someone give me a direct phone number or contact me and we can discuss this matter further. the room that was book for me was premiere haven at shell residences confirmation # [protected]. though expedia services that she book for me. so again, why was my credit send to hotel. com i hope to hear back from someone soon.

thank you.

steve delamar

30A pineville rd

central islip ny 11722

phone [protected]

e mail [protected]@yahoo.com

Desired outcome: what happened to credit.

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5:50 pm EDT

Expedia I have been charged twice for the a reservation.

I have been trying to talk to a human being and that seems to be impossible. I have a charge on June 25 and June 12 for the same motel. I called the motel and they said that they agency that booked the reservation must fix it. EXCEPT I CANT GET A HOLD OF AN AGENT AT EXPEDIA. I also can't believe they wanted to charge me to get help with the mistake that was made by Expedia.

Desired outcome: All I want to do is talk to someone that can answer my questions, not repeat my questions.

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5:32 pm EDT
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Expedia I can't sign into expedia using the chrome browser and there's no way to talk to a person

I spent all afternoon trying to sign in to my Expedia account using Chrome on a MacBook Pro and was completely unsuccessful. I tried to use their Virtual Agent but it just kept telling me I needed to sign in. When I clicked on the "Sign in" button, it asked for my email, which I gave it, and then sent me a code. When I input the code, it sent me back to the "sign in" page. I did this repeatedly. Eventually I managed to get a virtual agent without signing in, and she told me to close all my windows, restart, delete cookies, and try again. This was also a bust, but now I can't even get past the virtual agent to talk to a person anymore. I'm pretty pissed off. I started trying different browsers and finally managed to get on using Firefox, but I can't log into my work email with Firefox and Chrome is pretty mainstream, so I don't understand why Chrome doesn't work. But the most annoying thing is that you can't reach a person. I emailed the address you showed and they don't use it anymore and an automated response sent me right back to the "Sign in" page. I really hate them right now.

Desired outcome: Either fix their website so it works or make it possible to talk to an actual person.

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6:50 pm EDT

Expedia Reservation canceled

My reservation was canceled by Expedia (confirmed by the hotel) without my consent or knowledge. Cutstomer service was extremely rude and of zero help. They argued with me and had me on hold for over an hour stating that I cancelled the reservation, which is completely false. The customer service chat function is also atrocious. Absolutely horrible experience, and I will never use Expedia again. I will be telling everyone I know to avoid Expedia.

Desired outcome: Fix the issue, hire better customer service, and leave customers’ reservations alone.

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10:46 am EDT
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Expedia Unable to use flight credit

I had to contact the BBB in order for Expedia to recognize me as a customer. The iternary # I have is over a year old and was erased from their system. After the initial contact, unfortunately I closed my complaint with the BBB. This was a mistake. Although Expedia is in agreement that I have an airline credit through them for a United Airline flight they are unwilling to complete my booking with the airline. They will not honor the prices listed on their website. I can see many flights available on the United Airlines site that are less money than my credit. However, Expedia claims they don't have access to these particular flights. The only flights that are available to Expedia are flights that I would have to pay an outrageous amount of money in addition to my credit. They do not answer the Travel Resolution phone # or the connection is so poor that it's impossible to communicate. They are very slow to answer me through email. By the time they respond to the email the flight prices have changed again. I feel certain that they are waiting for the credit to expire so they can keep all my money. My case # is [protected].

Desired outcome: Book my trip using my credit. I will not pay any additional money. Or give me a voucher from United Airlines and I will book my own flight. Or refund me $660.

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9:10 am EDT
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Expedia Motel41

I went to stay at a motel41 on hwy41 just so I can get a break from my roommate and write my college essay in peace. Well the room was infested in roaches! I went to the front desk. They told her to tell the lady I was checking out because I do not sleep with cockroaches nor bedbugs they carry so many diseases.! and when I went to the lady in the office, all she did was laugh and gave a room right beside it. It was infested as well all in the outlet covers was from bed bugs or roaches dropping. I packed up all my belongings into a plastic bag and sealed it shut. So when I got home, it all went into a hot water wash because if I brought any roaches or bedbugs home from being there, a few hours I will be suing.

Desired outcome: I want my money back. They said they gave me my 50 back already on my card . They did not !

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9:21 am EDT
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Expedia Reservation cancelled

10/7/20203

9:30pm - using a virtual assistant I was attempting to see the change and cancellation options for my reservation. I clicked a button that said 'Cancellation Options' the next prompt I received said 'Flights only, hotel only, both'

I selected 'hotel only' The next message I saw was reservation cancelled. In between the prompts I had selected was new information not previously visible, stating that the reservation was non-refundable would I like to proceed in cancelling. I then asked to be connected to an agent as I had no intention of cancelling the reservation. They informed me I needed to contact the hotel directly and provided a phone number.

9:40pm - called the hotel directly spoke with Joanna in reception she informed me that the reservation was in her system and no cancelation request had been received. I followed up with an email directly to the hotel to have this report in writing.

10:48pm - received a response from the hotel stating the reservation had been cancelled by the third party Expedia

11/7/23

7:30am - located a contact number for Expedia and spoke with a staff member for approximately 40minutes, they informed me that they would contact the hotel directly to see if they could reinstate the booking and indicated the price may differ, I would receive an email or call by the end of the day.

5pm - contacted the hotel to see if they received the request, they asked for some time to look through their emails.

9pm - received and email from the hotel stating they had not received any correspondence from Expedia.

Called Expedia to find out why they had not contacted the hotel. The customer service operator was at a lose as to why they had not contacted the hotel. I was transfer to a supervisor, who called the hotel while I was on the line.

She then informed me that it was too late to rectify the situation as the cancellation was processed yesterday. I informed her that I spoke with an agent immediately asking for the cancelation not to be processed, spoke with the hotel immediately asking for the cancelation not to be processed and spoke with one of their team members earlier that day.

She insisted that as soon as the website received the cancelation request, the booking was cancelled, which is untrue as I spoke to the Hotel immediately and it had not been.

To summarise my complaint I believe that the Virtual Assistant glitched not providing me with the correct information, I do not believe I provided consent, I believe that the first Customer Service assistant provided me with incorrect information and failed to contact the Hotel on my behalf. \

As a result of the actions of the Expedia team and website it was deemed to late to resolve and I was left with no accommodation and out of pocket $1980.

Desired outcome: Full refund and apology for the inconvenience and stress cause.

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9:45 pm EDT
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Expedia Expedia says united charges $99 for change fee on economy ticket; united says they don't.

I bought a United Airlines economy class ticket from Expedia (second option after the non-refundable basic economy). I made sure to pay extra for it, and the Expedia site confirmed I was purchasing a ticket with NO FEES for chaging the ticket.

One month later, when modifying the ticket I get a message on Expedia saying the airline may charge $99 for changing it. So I check the United Airlines website and states they no longer charge fees for changes if the ticket is Economy or above. My ticket IS economy.

Nonetheless, I still get charged $99 when I proceed.

I contact customer service and the person from the overseas chat center states it's United Airlines' policy to charge $99. Moreover, I purchased the lowest type of non-refundable ticket, which I did NOT.

I mention that United has no longer change fees, and I did NOT purchase a non-refundable ticket.

I ask him to send me the link where he sees the $99 listed in the United website. He sends me a typed message that looks made up or from somwhere else.

I insist that he sends me an official website link. Then the agent tells me to look it up myself, and keeps insisting he cannot help and is sorry. This conversation plays over and over again until I give up because there's no point in talking to a wall.

Desired outcome: Full refund, apology, proper training of staff to new policies, updating the website so that no longer charges fees based on the airlines policies.

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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Is ComplaintsBoard.com associated with Expedia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Expedia Customer Service. Initial Expedia complaints should be directed to their team directly. You can find contact details for Expedia above.

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Use this comments board to leave complaints and reviews about Expedia. Discuss the issues you have had with Expedia and work with their customer service team to find a resolution.