Etsy

Hello, on October 22, 2021, I received an order of medication to give to people with bacterial infections. My brother and I tried the fruit and it tasted like it had poison in the fruit and on the outside of the fruit. I went to the store and got some water and went back to my brother and I said a prayer to Jehovah and did bible study. I felt like I was going to die. After Bible study I felt better and I went home. I threw the whole batch of the [censored]ly Pear fruit away. I went home and flushed my body out. I reported this incident to my employer and to Etsy. The owner of the company who lives in a different location sent me an email but I never responded back. Here is his email: 'Etsy message from the seller on Oct 18, 2021: I hope you enjoy your [censored]ly pears and that they arrive soon and in good shape. Please wash your pears before use. They are not washed before sending as moisture can cause the fruit to spoil. Please use tongs when handling the fruit as they have a lot of glochids or spines that are very annoying! Another message from the seller: I am sorry that the fruit was not what you had hoped for. They are grown in the wild and are a variety that are not naturally sweet. I do not recommend eating them raw. I stated that in the description. They are organic but have not been certified organic. Let me know what I can do to make to earn a 5 star review. I personally harvested, packed, and shipped your fruit. I am truly disappointed that they weren't what you hoped for.' After I submitted a bad review, Etsy sent me $10 off through an email and I bought a bra instead of another order. I was never told that the fruit was grown in the wild as you can read in the previous email. I thought this is important to report. My brother and I tasted the same kind of fruit from a local market and it tasted way different - better and no poison was in the fruit.

I need to file a complaint of fraud against Etsy.com. I started a page on this site in October 2020, and have had only one sale which I feel is largely due to their unwillingness or in capability to trouble-shoot customer support, specifically, my grievance that my business name is being infringed upon by similar-named sellers. As a result, my business site on Etsy cannot be accessed due to the fact that their software is confusing site names by using the search word *** and giving preference to those vendors with the names Locksmith and Blacksmith rather than my own business name which has the word *** in it. I have attempted to contact Etsy several times now through their so-called Help button, and have explained as clearly as possible that my friends and I cannot bring up my page at all, even after several attempts of typing in my business name correctly. I believe that Etsy is using artificial intelligence to trouble-shoot without having actual customer service personnel on duty to resolve problems. In fact, Im quite sure that there are NO PERSONNEL working phones to answer customer complaints except the so-called chat line where do-nothings just converse with no intention of resolving issues. Whether or not they have recruiting problems, its just plain fraud to keep charging me for my time on the site and then refuse to provide a direct phone number for me to use for my complaints, issues and problems, especially one of this seriousness. Im convinced that they do NOT have a customer service group or any personnel on hand to deal with customers in person, because Ive seen several blogs talking about how customers are having trouble finding an email address or phone number to send their comments and complaints to when needed. So, Ive concluded that there is no way to contact Etsy directly either by email (with no email addresses provided to customers) or by telephone, since they also do NOT provide any direct phone numbers to use. I hope that Im not the only person with this problem, but either way, Etsy.com is a fraudulent enterprise making money without providing all the tools and support personnel that should be an integral part of a legitimate well-intentioned customer-prioritized business. *** needs to be shut down! My advice is to stay away from this fraudulent entity altogether. There is NO CUSTOMER SERVICE AND NO CUSTOMER SATISFACTION! THEYRE A FRAUD!

I've ordered Some Custom Nikes. It's been over a month since I bought the sneakers Nike with weed leaves In the Nike sign. I keep in contact with the seller Keep hearing the same *** about sending my sneakers. I want those shoes! My shoes I bought with my hard earned money!

Good company. Nice people and very easy to work with. Communication is Key and they have it!

Savage ways is #1 in my book! I highly recommend that you contact them if you're in need of some heavy duty transportation. 100% satisfaction No hassle. They get it done!

Me and my 3 kids were somehow enrolled in a program after registering and getting our COVID 19 shots at a local clinic. We registered online at Walmart.com. The cards we received were all invalid, and I'm concerned they obtained all of our information. When I checked the cards on the Target website, they didn't work.

is a Godsent...No jokes...A first browse through on the website and your brain signals start getting the best of you...Cos the platform sounds ***. I think they are able to pull all that off cos they are a nanotech company. And that's why I eventually applied to their Job Portal.I must confess I fidgeted at first, turns out all the strenuous questions were to filter out the unserious job applicants and brothers of the underworld.Suffice to say, I got a good paying Gig since last year January and it's been mwahhhh...Sweet is an understatement...

Shocked to see all these problems people had with Etsy. This has not been my experience. We have ordered only few times but everything went as expected. This last experience was exceptional. I ordered a custom wall hanging for our 50th Anniversary. About a week later, a representative contacted me and asked if I knew a person who had ordered the same item with virtually the same customized items on it. It turned out to be our daughter who was ordering the same item as our gift. Upon being told this, I asked if I could cancel. Without hestitation, they not only cancelled my order, but refunded my credit card the same day. You cannot complain about this kind of service. And, my the way, the wall hanging was beutiful and will be treasured my both of us.

I have used Etsy for years. However, my account was recently hacked, with someone changing my password and enabling two factor authentication, completely locking me out of my account. In addition, fraudulent charges were made with my card that was on file. I have emailed Etsy probably 25 times, called Etsy 3 times (waiting on hold at least one hour each time). When I did speak with a human, they tell me that they cant help me with my account, and to email Etsy. Its been 4 weeks now with still no response from Etsy. I have never experienced such horrible customer service, and I vow never to use *** again. Its unfortunate because I liked supporting individual artisans, and it is not their fault that Etsy is run so poorly. Etsy is literally The Worst!

Etsy closed our store without notice, we appealed the decision 21 days ago and we are still waiting for an explanation. This is the worst company to work with, do not use them as a sales platform for your store. The charges are very expensive and there is no customer service at all, not even a phone number to contact them. In addition, they can close your store at any time with no explanation. And there is nothing that you can do to re-open it.

Etsy is not trustworthy. Sellers on etsy can not be trusted to deliver their product. Lots of scams. Lots of bogus and phony tracking numbers. Customer never receives their purchased item, even though they paid for it.

Etsy does nothing to correct these scammers. In fact, it's almost impossible to actually file a complaint with etsy.

I will never use etsy again.

I would give etsy "0" stars, but they don't accept that. Customer has to give at least '1" star in order to send a review. But etsy does not deserve even one star.

Bought a pair of shoes from LetsPLAIboutique a seller on Etsy they were the wrong size and the quality was awful the invoice said returns accepted within 14days of delivery so I asked the seller for refund they said exchange only they said they would send another size once I sent them back so I sent them back recorded delivery and they confirmed receipt of them and they've ignored me ever since no exchange or refund so they have basically just stole my money I definitely would not buy from this seller or Ecty as there is no buyer protection in place whatsoever.

They sent them and made them inside out. I contacted them and they told me to send them back, which I did. Their emails to me verify they received them back. They were going to make me new ones but Now they're not on Etsy anymore. What is Etsy going to do about it? Email verifying they received the cushions I returned kartmom18

Message:Norm, received your package - will get it into production asap!

Date:

Nov 20, 202312:33pm EST

Message: Oct 5, 202311:49am EDT

Message:I had ordered one 2-inch cushion to use on a chair that had no back cushion. The bottom cushion was green vinyl, and I thought the cushion from you would be a nice contrast with the green vinyl bottom cushion. Well, the cushion from you was so beautiful I thought I'd buy more and use them on my loveseat. I already had one two-inch, so I ordered another one to use as a back cushion and 2 four-inch cushions for bottoms. Well, they came, and they don't match. The new cushions are different than the first one I ordered. The cushions in the pictures I ordered from were the same colors as the one I already had so I thought they'd match they'd match, but they don't, so now I have one cushion that doesn't match the other three, and I like the color of the first one better than the colors of the new three. Now what? I did take a picture and you can see the cushion on the left doesn't have the wide white zig zag that the new ones have and in person, you can really see they are a mismatch.

www.etsy.com/listing/1276019199/sunbrella-fischer-lagoon-o-sunbrella

Date:
Oct 6, 20239:44am EDT
kartmom18
Message:YIKES! I think I know what happened. If you would open a zipper and look on the inside of the fabric, I think they might have sewn this fabric with the wrong side out. Let me see what we can do. Will certainly get this corrected. Let me know what you see. - Deb
Date:
Oct 6, 202311:08am EDT
Message:Yes, that's what happened. The inside matches the first one I bought, and it matches the picture. They must have gone out for a night on the town the evening before, LOL. They are beautifully made though. Just let me know what you want me to do. It's not that they look horrible or anything, they just aren't as vibrant as my first one. Well, you can let me know what you want to do, you're the boss. Thanks for getting back to me.
Date:
Oct 6, 202311:16am EDT
kartmom18
Message:What we would like to do is send you shipping labels so you can return the cushions to us. We will fix and send back. Are you near a UPS store? Oct 27, 20232:32pm EDT
kartmom18
Message:Norman,
We can definitively make you two new cushions. Just to confirm:
Cushion 1: inside out and 2"thick
Cushion 2: right side out and 4" thick
Date:
Oct 27, 2023 Now the shop is gone, it says not on Etsy anymore. I can't afford to lose $358 dollars. I'm on Social Security.
Order details
order_photo
3 items • $358.56
Delivered, Estimated: Oct 4-10
Order #2971679370
View receipt
Delivery status
Delivered
On Oct 5, 2023
From Dallas, TX To Myrtle Beach, SC
View tracking
Shipping address
Norm Poisson
420 Tree Top Court Unit B
Unit B
MYRTLE BEACH, SC, SC 29588
United States
Payment
Visa ending in 2673
Item Total$340.00
Discount-$34.00
Subtotal$306.00
Shipping$26.00
Sales Tax$26.56
Order Total$358.56

On Jan 1, 2024, I contacted Collen Ross from FamilyFotoFun, a seller on Etsy to purchase some photos on wood. I was looking to purchase a large 32 x 24 item and two 11 x 14 items. I messaged Collen regarding the 11 x 14 pieces because that size was not offered. I was told to order 11 x 8 and then add on what I wanted. I did that but there was no option to add the 11 x 14 so I contacted the seller again to get the size I was seeking and offered to pay for the difference or asked to be refunded if I couldn't get the size I wanted. Collen said she had pieces of wood that were 11 to 14 inches long but did not mention the width. I asked about the width and said it didn't have to be exactly 14 inches but I didn't want them to be too skinny - no reply. Next thing I know, I got a notification of shipping. I got the items and they measured 11 x 8, and one photo of a baby had the top of his beanie hat cut off - the picture wasn't centered well. I contacted Collene to log a complaint and requested a refund but was told the photo was proper and they didn't offer refunds for completed items. After more back & forth, I tried to report the dispute through Etsy and there is no option to open a case dispite following Etsy's instruction on how to do it!

Unfair suspension and restrictions to items currently posted by others on etsy. Etsy allows others to sell Nfl Jerseys but suspended my entire Doll and Antique Shop for attempting to post a Nfl Jersey. The exact Jersey is sold on etsy currently by other shops. How is this possible for a business to run with no responsibility for the damages they do to the members they choose to suspend. They have no appeal form for their unfair bias practices. I am angry and want them closed for labor abuse and non disclosure.

ESTY is corrupt - boycott Etsy. setup an account, sent in all required documentation. Sold my 1st item, buyer paid Etsy the money, I shipped item to buyer and Etsy is keeping my money.

ESTY admits they have all the correct docs but won't send me my money.

I keep getting the run around. ETSY is doing this to 1000's of sellers which amounts to MILLIONS of dollars that does not belong to them. ETSY is defrauding these sellers.

ETSY HQ is in Brooklyn, NY and you can file a complaint with the AG at:

https://formsnym.ag.ny.gov/OAGOnlineSubmissionForm/faces/OAGCFCHome;jsessionid=FWH1qXljMBG6VkZ6w9ksf9TnGGHOPXW4OdD7f0ONGt8mni4RmIBD![protected]

My wife and I have been selling on Etsy for over twelve years and recently have been suspended for selling items they deemed prohibited. We sell only vintage items from estate sales and other flea market finds that were made before 2004.

We have sold over 20,000 items on Etsy over the course of twelve years and had over four thousand items for sale on Etsy. We have photos and graphs from Etsy to prove this is facts. I had eight items deactivated by Etsy that they deemed prohibited, two were 1950's IKE Dwight D Eisenhower Pins for his election to Presidency: not anything offensive or racial. I had a World War II era uniform patch from the 87th Infantry Division of the US Army again not a modern copy but an original patch deactivated by Etsy. I was sent an email survey about my experience and told them I didn't agree with them deactivating the pin. I was sent a follow up e-mail from Etsy and was asked for more information about the IKE pin like what country was it made in and who made it? I responded by saying The pin was trademarked on the side and was clearly visible in the pictures It was made by The Green Duck Pin Co in Chicago Illinois in the 1950's, they then responded that the pin would be relisted in a couple of days and it didn't need to be deactivated. Two days later it was back for sale however three days later my account was suspended for good. I am guessing a bot picked up the IKE button and shut my account down. I tried the appeal to no avail but was told I had been warned about listing prohibited items before. I think Etsy hides behind AI and bots and have zero care for sellers they are a dime a dozen, They purposely don't put phone numbers or customer care contacts and you don't have any recourse . I sell for a living and now I cant even buy anything for Etsy.

Ordered Led Zeppelin calendar for my grandson for Christmas. Was supposed to arrive Dec. 18. Never did. I received notice that my calendar was delivered. This notice included a photo of a door that was supposed to show delivery to my house. This door was NOT my house door. Nothing like it.

I found out from UPS that I had been scammed. JChicSpace.com had given me a BOGUS Tracking Number, which I learned is common practice of these scammers. Customer NEVER receives their merchandise, even though they paid for it.

JChicSpace.com then sent me all kinds of messaged telling apologizing and telling me the error was being corrected and that my calendar would arrive Dec. 27. IT NEVER CAME.

JChicSpace.com, a seller on ETSY is a TOTAL SCAM.

ETSY does nothing about it.

ETSY, itself, is a SCAM. They are NOT TO BE TRUSTED.

A VERY BAD COMPANY.

I WANT ETSY and JCHICSPACE.COM to give me a COMPLET REFUND of $42.40, which I paid in good faith for a Led Zeppelin 2024 calendar I NEVER RECEIED.

I will NEVER USE ETSY AGAIN.

They NEED TO BE SHUT DOWN.

I am an individual from the middle class who has been earning a livelihood through the Etsy.com marketplace since 2020. I have successfully created and sold over 9000 items, gaining the satisfaction of more than 5000 happy clients. However, my account was unexpectedly suspended without any prior notice or given reason.

Additionally, I've noticed that Etsy seems to be overlooking certain other sellers who have been violating Etsy policies and have been actively selling since 2017. Surprisingly, no action has been taken by Etsy against these sellers.

Kindly reactivate my account https://sterlingfinejewels.etsy.com/ and grant permission to resume selling on the platform.

Started my etsy store on the 28th of November. Made my first sale on the 30th of November. After quickly submitting my customers order to my POD provider (yes, my designs are done by me and not someone elses), I logged in and found a banner on my page stating "your account has been disabled, please check your emails for reasoning".

Checked my emails and spam - nothing. Filed an appeal and was told "We’re unable to reconsider this decision and can no longer respond to further messages about your account status. We appreciate the time you’ve invested on Etsy and wish you success in your future endeavors".

Not only did they forget to mention or explain the reasoning for being disabled. They also decided to silence me as a new customer by stating "they will no longer respond" .

I'm disgusted that a corporation so large has such awful customer service. What hurts the most is not knowing where you went wrong.

It appears that that have 2 logins for my account

Google [protected]@gmail none my purchase appear for this account

The correct account dhallib4![protected]@aol.com I HONESTY have purchase hundreds of dollars.

Today make a 15.00 purchase Nothing!

Please correct the problem

I am 75-year-old. I need this account corrected so I can get my paid for Files!

Only account I will use On Etsy is [protected]@aol, com Not Google

I am not very happy about the help from one of your team. One of my listings was removed and I asked what the violation was. The could not get a proper answer from your team. The item I was selling I’ve seen many on Etsy selling the same thing but their item was not removed. I think as a seller this situation would not be the best for other up and coming sellers who are going to join Etsy. As it stands now I got no help from your team , having to send numerous messages and still not got the answers I asked so I’m afraid I will not be advising people to sell with you. It’s appalling ! How can you reject on sellers item but several other sellers selling the same item have their listings on site?

I have tried to attach the messages but it keeps coming back error. If you can give me an email address I can forward them onto you.

I made a purchase on 15 November 2023 on Etsy and I did not receive the purchase that i ordered. I tried to be in contact with the seller, who keeps updating the store but she does not respond to me.

I tried contacting Etsy, I don't get any response.  I've opened cases but I don't get any proof that the case has been opened.

Please help me get my money back.

I'm a new seller and this site customer service is the worst! They are relying on AI way too much and not attending to their sellers needs. I just recently reactivated my site and they shut me down over my EIN saying that it wasn't correct no matter what I do and how many IRS docs I submit I am in a state of customer service hell with their automated system. If I have learned anything from this experience, diversify, I'm using this down time to create a website and not pay my ads to go to etsy. Such a lame experience.

I recently experienced a situation with Etsy that I feel compelled to share, especially with current and aspiring sellers who may be unaware of the potential instability of the platform. My shop, which was in full compliance with Etsy's terms and policies, was abruptly shut down without any given reason. Despite a considerable investment of time, effort, and resources into building a reputable storefront, I was met with a generic response when I sought clarification and appealed for reinstatement.

The financial impact of this sudden closure was substantial, not just in terms of immediate costs such as listing fees and marketing expenses, but also regarding the significant future income projected from the shop's growing traffic. My efforts to understand and rectify any possible issues went unanswered, leaving me with a feeling of helplessness and a tarnished view of the platform.

The lack of transparency and communication from Etsy has been disheartening. This experience has highlighted an alarming risk that sellers face: your store can vanish overnight, with little to no explanation. It's a stark reminder that despite one's best efforts to follow the rules, there's no guaranteed security. For those whose livelihoods depend on such platforms, it's a precarious position to be in.

To fellow sellers, I urge caution and encourage you to have contingency plans in place. For buyers, it’s important to know that the unique shops you love and support on Etsy might be more fragile than they appear. I hope my experience can serve as a cautionary tale, prompting both sellers and buyers to advocate for better protections and clearer policies on the platform.

Hello,

I'm the owner of " AIDigitalDesigner " , and i'm extremely frustrated that my account was suspended the 31st october for no reason, so i even receive an email about a reinstating my last listing that means there's no reason to not have my account back.

I'll also do all my best as always with Etsy's policies.

So please reinstate my account as soon as possible.

My name is Mpho Nyambeni, from Pretoria South Africa, I am ETSY intern on the 3rd level, having only one (1) order to complete my internship, amounting to R26 378.00, I asked my supervisor to help me since it is a huge amount for me.

On the 8th of September 2023 at 10:16, I paid R19 700.00 to form ABSA bank to Capitec account [protected], reference no.5C4BF43E, to complete my internship. The deal was to top-up and Supervisor will apply to the mall to subsidize me.

Later I got the message from my supervisor telling me to ask for a refund from my bank, because the seller deactivated his account and did not get the money.

My bank said if the seller’s account was really deactivated, after 10 working days the money will bounce back into my account. That never happened.

That was borrowed money, I have to pay it back.

My name is Mpho Nyambeni, from Pretoria South Africa, I am ETSY intern on the 3rd level.

I am left with only one (1) order to complete my internship, amounting to R26378.00, I asked my Supervisor to help me since it is difficult for me to come up with that kind of money.

On the 8th of September 2023, I paid R19700.00 to complete my internship. The deal was to top-up and she will apply to the mall to subsidize me.

After I paid, I got the message from my Supervisor saying I have to ask for a refund from my bank, because the seller deactivated his account and did not get the money.

How convenient that the seller decides to deactivate the account on the date and time that I paid so much money, it does not make sense, to me.

My bank said if the seller’s account is really deactivated, after 10 working days the money will bounce back into my account. That never happened.

When I complain to my Supervisor, she always says go back to your bank and ask for refund.

I hereby would like to open a case with ETSY on this matter, against the seller MR WE MEYER, because the money was successfully paid into his account.

That was borrowed money, I have to pay it back.

Hoping to hear from you soon

To whom it may concern:

I’ve had a small business on Etsy since my father passed away, in his honor. Antique & vintage shop. Beautiful shop, amazing items, did well for a new business online. ALL 5 star reviews!

On Sept 29, 2023 I posted a beautiful Antique Kashkan Perisan Rug from 1920’s. I found the item in auction in Ohio 2023.

Sept 30th, account was suspended, reason being I cannot sell any item from Iran. First the item is not imported from Iran nor is Iran profiting. Second, currently Etsy has 121,242 of the same or similar rug posted by active sellers. I have emailed and sent appeals for 3 weeks, no response. If they asked I would have happily removed the item.

Unacceptable! Etsy business practice is unethical, discriminatory, abusive, unfair, unreliable, untrustworthy, racist,

The most astonishing is we the sellers are lest with no contact via phone. Only by some basic online service which we have no response from.

it's been 3 weeks since I opened a store on etsy. I received 9 orders and shipped the orders to my customers. at this time my account was suspended by etsy. then etsy automatically made a full refund from my account to my customers. my customers did not have such a request. it has not even been delivered to them yet. it is not fair for etsy to take the money for the t-shirts I sent because my account was suspended and return it to the customers. etsy did not even send an e-mail about the issue. i needed a full-time job to support my family. but etsy victimizes small businesses instead of protecting their rights. i sent a few e-mails but I think it is a waste of time.