Canada - M5V 2G5
I won’t recommend anyone to buy vouchers from the website www.dealfind.ca. I received expired vouchers and tried to change them, but the seller didn’t reply. I tried to reach him on weekends, but no one replied. I tried after that as well, but they again ignored me. I checked their website and it was mentioned that they didn’t return money. Total crap. So be aware of such things and better avoid these jerks. Not recommended company.
I purchased 3 items, two housecleaning with LNS and the other for a massage. Totally, $120.00. The two...
I bought a voucher from Dealfind.com website for Calabogie Lodge Resort. In the voucher they say that we...
I purchased a deal for 2 vouchers for an hour of Waverunners at a downtown Toronto location. Within a month I...
My husband John Snesar purchased a Voucher from Dealfind which was for the purchase of pizza from Ah Beetz...
Purchased 4 $40 vouchers from dealfind.com for canvases at canvasaurus.com. The vouchers have no expiry date, so a year later I tried to use the vouchers, but the company seems to have vanished. Contacted dealfind.com to let them know & to request a refund, but they will only give me a $5 credit on a future $15+ purchase with them. They said I should have contacted them sooner. The point is, the vouchers had no expiry, and dealfind's FAQ's says that if a company goes out of business before vouchers are used, as long as the voucher isn't expired, they offer refund.
I had purchased a voucher for Deerfoot Napa Autopro for $39 from Dealfind. It was for a car detail, inspection, and oil change. There was no expiry date so I didn't book my appointment right away. When I went to book my appointment, I found that the business was no longer there! I contacted Dealfind in order to get a refund. They told me all they could do for me was give me a promo code to get $5 off a purchase of $15 or more on their Teambuy.ca website! I was very upset so I called their customer service department and talked to a manager named Sarah. She told me I wasn't getting a refund because I had bought the voucher about 2 years ago. She referred to their refund policy and I told her that was NOT the policy at the time I purchased the voucher. She told me that it was my job to keep updated on their policy. I told her I'd contact my credit card company and file a fraud charge. She then threatened me and told me that she would make it so that I would not be able to make any other purchases online because she was going to do something with my credit! I told her that would be illegal and I would pursue legal action! At this point, she backtracked and denied saying that, even though I had her on speakerphone and two other people in the room heard her threaten me. She tried to say it was me that misunderstood what she said but it was very clear to me what she meant. This company has your credit card information and apparently, isn't afraid to use your personal information for fraudulent means! I asked to speak with someone with more seniority and was told I couldn't. I caution anyone who purchases anything from this company. They will refuse to look after you and could care less if you never use their services again! More frighteningly, they have access to your credit card information and will threaten to damage your credit if you dare report them to your credit card company!
I am writing to you to let you know of a situation that has occurred between Dealfind and myself. About a year ago I purchased a deal at a salon for a manicure and pedicure. This deal had no expiry date.
Last week I was able to make an appointment to get the services done. When I got there, we were informed that “Lori’s beauty Salon” had been sold and new management took over.
We were not aware of this until we spoke with the new manager at the Salon. She was very clear that she would not be accepting this voucher and advised that we would have to pay for the services we were getting done. I ended up paying another $40 dollars. In all fairness I completely understood and took back the voucher to discuss with Dealfind.
On Tuesday May 21st I called deal find and spoke to a few customer service representatives. They were very adamant that I would not be getting back my money because it has passed one year since I purchased it. This is a new policy that has come in to effect. When these online deal sites first came about, I had bought quite a few most of them not having expiry dates. I noticed recently, all of them have expiry dates of six months or less. Along with this change came amendments to their refund policy. It now states that any vouchers purchased for a business that goes under will not be refunded if it was purchased over one year ago. When I purchased this voucher, this was not the case and was also confirmed by one of the agents I spoke to.
I talked to Darryl who is one of the "managers" and not becuase he called me, I had to call him back to find out why I had not heard from him. He also confirmed that even though the company has shut down or sold there is absolutely no way that I would be getting my money back. I told him that was wrong and extremely unethical. I asked him several times how I am going to get back my money and he did not have an answer except to say “the rules are the rules”.
He also mentioned that he would be contacting the “new” company to see if they would be willing to take the people who bought the voucher. I questioned why they would do that without getting any money he said perhaps they will just do it, or maybe we can give them some of the money that was made but insisted that there was no way I would be getting a refund.
I told him I would give him 2 weeks to figure out a way to get me my money back. I also told him I would be telling all news stations about them and their wrong business practices as they have already been on the news. He really did not have much to say. I explained that we trusted deal find in buying a “deal” thinking that if something like this would occur that they would back us up as the consumers just like other companies does such as Wag Jag or Groupon. I told him that they would refund or credit the account without question and explained that if someone goes out of business, the customers should not suffer the consequences. I told him that they are basically stealing our money and I want everyone to know about this because I am sure is not the first time this has happened to other people.
I really want the public to know that this is the way Dealfind works and it is absolutely not fair. I basically told him I would do what I can to shut them down. What they are doing is just wrong! They have made the money and don’t care about the customer because of their “new rules”.
How am I supposed to know that a company goes out of business if I purchased a voucher without an expiry date? Deal find does not notify their customers when something like this happens.
I find it strange that they also recently changed their “refund policy” seems like it was done on purpose so that they can keep the money they got from the customer should a company go out of business. This just does not make sense. Am I to call all the companies from all the deals that I purchased on a daily basis to make sure they are still in business? How do I know when and if a company will even go out of business? I paid Dealfind to take advantage of a deal they were offering not to take my money because business’s go under.
I feel this company should not stay in business as there is absolutely no protection to the customer whatsoever.
I have been unable to contact anyone in person. This is my second e-mail. Both responses from Dealfind appear...
I ordered 2 Pairs of Gold Plated Swarovski Elements Earrings (Order #[protected]) as well as a Pair of Heat Shield Gloves (Order #[protected]) through Dealdind.com on October 18th. The item was supposed to be delivered 3-6 weeks after the deal closed (Oct. 21st) but even 9 weeks later, nothing has come. The companies: ClearPointDirect.com and SendOffer.ca do not reply to their emails and neither does Dealfind. On top of that, there is no way to communicate with them by phone. i feel like a fool for falling for this.
I bought some hanging tomato planters from Dealfind through Track Your Deal (a separate website offering the actual product), and I got scammed!! I placed the order, and when entering my credit card info, I clicked the button for "use billing address for shipping", but somewhere between there and the confirmation email... guess what, my address conveniently got changed from Massachusetts to NORTH DAKOTA. NOWHERE in my billing info, or credit card, or anything else I typed does it say NORTH DAKOTA. And even if I actually had accidentally typed North Dakota into my billing info and didn't realize it, it wouldn't have gone through because it didn't match my real address. So, needless to say, I did not get my hanging tomato planters, and obviously nobody from Dealfind or from Track Your Deal is answering my emails (Track Your Deal is conveniently ALWAYS closed... whenever you try to "chat" with a customer service representative, it says they are not available because the office isn't open). I tried calling Dealfind [protected]) but they do not have phone support for customer service. They direct ALL customer service requests through the useless "contact us" message center on the website... which obviously never responds to anything, ever. So, I started calling up random sales people there (start with extension 259, then 258, 257, 256 etc etc) to see if they were of any help... and I actually laughed out loud when the woman on the phone (Karen) literally said "I'm in sales, I don't do anything." Verbatim. She literally told me she doesn't do anything. I didn't disagree with her.
Congrats, Dealfind... you lost ANOTHER customer. Good luck with your inevitable bankruptcy.
I bought a voucher for Window Cleaning thru Dealfind. The company offering the deal was Holmes Window & Total Home Cleaning. They claimed to be a $225.00 value for $89.00 for 25 windows inside and 25 outside. There was no expiry. I bought the deal in October thinking I would use it in April for Spring cleaning. When I contacted Holmes Window & Total Home Cleaning to cash in on my voucher, they did not want to honour the price I paid. He wanted an extra $50. to come and do the job. I then contacted deal find and they said they had a 30 day policy and that I was on my own. But they suggest that I offer it to someone else or try and sell it on line. Can you believe it! I am supposed to sell a voucher that is not being honoured. So lets screw someone else in the process. Maybe I should just donate it to my worst enemy. I am looking at small claims court. If anybody wants to join in, the more the merrier. These companies get away with too much. It is time we take a stance and show them that they cannot just take our money and run.
I learned from experience that you must check out the company (ratings, legitimacy etc) BEFORE you buy the voucher. Their refund policy is if you used it, you can't get a refund. So if you use the voucher and realize that the deal was a bad deal or you didn't get what you expected, you're out of luck. No refund whatsoever! So it is buyer beware and buy at your own risk. Their customer service promise is a bunch of b.s. as well. We want to make you happy but we won't give you a refund for lousy service. I will not be buying from them again, ever. Dealfind is only interested in getting new customers and not retaining existing ones. Stay away.
I purchased dealfind voucher for Jaydenicole.com through Dealfind.com - canada. I purchased it on 1st March 2012 12:57 PM. Deal subject was "($7 for a 3 Month Fitness Membership to Jaydenicole.com from the Hills ($39 Value))." Later on I found that it was just an ordinary online course without any physical location. I filled the request for cancellation of the voucher at Dealfind.com. No response. I called the customer support specialist and confirmed that they received my request. He sent response via e-mail that we will check within 24 hours if you have used the voucher or not. This was the matter of 12th Mar 2012.
Within last week I sent 3-4 e-mails to dealfind support and sent an additional request online to get the refund but it seems that I am getting ignored.
If they were genuine then they would not take more than a month to process my refund.
Please think 3-4 times before purchasing Dealfind vouchers. I am totally frustrated at this point of time.
I am an owner and operator of a small business and decided that I would give DealFind a try.
Definitely a waste of my time. The consultant was pushy and unprofessional. She said that she had 'suggestions' for my deal, but really she was telling me what my deal was going to be. I literally had no say. She wanted to cut my deal price down even lower than what I had originally wanted, and on top of that, she wanted to add an extra service to my deal. It was getting out of control! I was also sent an email with 'details' about my deal that looked like it had been slapped together within seconds. After reviewing the deal that was thrown together for me, (and reading the horrible reviews online about DealFind), I decided that it would be in my best interest to let them know right away that I no longer wished to run a deal with them. In the long run it just wasn't worth it for my business.
I don't normally write reviews, but after reading all of the reviews on here, I decided to share my story to let other small business owners know that they should really think twice before launching a deal with DealFind.
I recently purchased two bracelets from Dealfind, one with black crystal beads and the other with red crystal beads. The black crystal bracelet came with 7 crystals but the red crystal bracelet only came with 5 crystals. Dealfind and Shirin Diamond Center advertises 7 crystal beads for all their bracelets. I contacted Dealfind and they suggested that I contact Shirin Diamond Center directly for product exchange and return shipping costs. Shirin Diamond Center has not replied to any of my emails. Dealfind does indeed find good deals but that doesnt mean that the product the you receive is what you actually ordered. Dealfind does not want to remedy the issue instead leaves the customer high and dry. What a joke. Future online deal seekers please go to Wagjag or Teambuy or Groupon instead. At least these companies can afford excellent customer service.
Dealfind.com has several locations, however, their main corporate office is in Canada. No doubt in a foreign...
Dealfind is one of the worst deal sites for customers. I have dealt with other sites liek Groupon, however, Dealfind is the worst in customer service - they never take customer side and will do everything not to return customer's money. In 2011 I bougt vouchers for my mother and myself in a spa salon in Toronto through dealifind. The spa salon has a limit on the vouchers to be used by one person.. Unfortunately, my mother died and I was not able to use her portion of the vouchers. After discussions with the spa, spa was sympthatetic with the situation and suggested to refund the money through Dealfind. However, Dealfind has refused to provide a refund quoting internal policies. The service is insensitive and needs better customer service. I will think twice before dealing with them in the future.
I purchased the flying shark by widget love. I bought it as a Christmas present and submitted my voucher on Dec 3. I didn't need it until Jan 6, so I thought I had plenty of time. After 2.5 weeks of waiting, I called widget love and left a message. They never returned my call. I posted an email. They never replied. I called dealfind.com to ask for either the product or a refund. The girl told me that the company had better response than expected so they were having to go through a different vender to send the orders. She said that I should receive the order within a week or so. A week or so later, I called back because there was no product. No response from widget love. Dealfind.com says that the product is being shipped from Canada and has to go through customs. So, give is another week before requesting your refund. I called back today (2 weeks later). The guy told me that there was a problem with customs when the product was shipped, but the issue has been resolved and the product has been shipped. I should have it within a week. I told him I didn't want the product anymore. Just give me the refund. He said to fill out their contact form requesting a refund and when I recieve the product to send it back the merchant. They would process my refund once the product was verified as returned. I asked what I needed to do if I never received the product. He said call back in a week.
Honestly. At this point, if I receive the product, I should get to keep it and get a refund. But, I am happy to return it if I get my refund. I don't want it or anything to do with widget love or dealfind.com. I am prepared to dispute the transaction and report these companies to someone if I do not receive the refund or the product. We'll see what happens.
Bought this "deal" where someone was supposed to come to my home. After 2 weeks of calling the office and never being able to leave a message because their voicemail was full, I was finally able to leave a message. Waited another 2 weeks and noone ever called me back. Contacted Dealfind who dragged their feet on responding. when I called them, they claimed they e mailed me the refund form, but I did not receive it. After my fourth call, they finally sent it. I returned it 5 minutes later, but have not seen a refund on my card or on my dealfind account. Am attempting to work with my bank on a refund on my debit card, but it's been over 30 days. Dealfind SUCKS!!!