Etsy
reviews and complaints

Etsy says they are going to escheat my funds which is not applicable to UK residents as it is in the US. I’ve had nothing but over 80 5 star reviews and almost 100% satisfaction from each customer.

Etsy has cut me off, blocked me and now holding my money which I need and is putting a strain on my life, I keep getting the same response saying account does not qualify for reinstatement and my funds will not be released, I can only hope Etsy hadn’t stolen my funds

Etsy's fees don't make sense. I sold an item for $25. I got an email a couple days after saying I'll be receiving $15.62. I understand that there are fees but this one didn't make sense to me, so I messaged them and asked how much did I owe in fees. They broke it down in an email which still only added up to about $7. They won't explain what any other charges or for and now I'm not sure what to do.

Aug 2022

Aug 16 2023

Etsy removed all my led handmade listings due to the new battery policy that had nothing to do with my items that does not use coin battery but they removed them anyways and blocked all appeals.

I posted another led item I had made that are gloves that have lights installed on them and I received a removal listing today stating that I did not hand make it and I cannot appeal or show proof of how I make these Items. . I Hope to see Etsy sued and removed from all internet platform. They removed the smaller store owners items but they allow larger stores to sell batteries, Coin batteries and break all the Etsy Rule and they do nothing about it.

I Placed and paid for this order on 9th August for my daughter’s 13th birthday on 23rd August 2023. Yet It is showing that it has not been dispatched as of 16th August 2023 yet delivery was promised at the latest on 17th August 2023. I have tried to raise a complaint to Etsy but it’s impossible to contact them (literally) no complaints phone number, No email - nothing!

I purchased a name plate necklace from Joolsies for my granddaughter who was turning 13. To make a long story short, the necklace tarnished a couple of weeks after I gave her necklace. She was too shy to tell me or hurt my feelings so obviously I know that I had 60 days to return the item but we live in different countries and I did not get the necklace back on time to return it. However I really don't care about the money or the necklace what I care about is how I was treated by a person working for Joolsies. All I can say is if you accept vendors like them who hire rude people to your business well I would say you are just as to blame. The person I was dealing with was rude and very condescending and might I add I wonder if we would have been face to face if he or she would have treated me the way he or she did. I will never shop Etsy or Joolsies ever again and will discourage anyone who will.

My complaint is simple. I need to change my old payment account because I no longer have access to it, however the buttons to do so on Etsy don't work. I have been writing to "support" for more than 6 weeks but they only give automatic responses, what really worries me is that wgat they told me is a carboncopy of what they told another seller in November 2022 and to date we have no solution.

Solving the problem is as simple as correcting a bug in a button. I have literally located the bug on a single code line. The issue is so unbelievable simple that it seems to me that they did it on purpose. Even more so after learning that they are supposedly already implementing machine learning and AI on the platform. Really? Really they can implement AI but can't solve a bug in a button?

Not being able to withdraw my funds for more than a month, I found myself in need of closing my shop, since I cannot continue financing shipments and materials; but above all, because I am not going to allow more and more money to continue falling into Etsy accounts in a dishonest and even probably illegal way.

I have a custom-made jewelry shop on Etsy. A competitor of mine from Austria ordered 2 necklaces from my shop 2 weeks apart, I did not know they were a competitor until I saw the pictures they posted on both reviews. The first thing they did was write 2 reviews a couple of weeks apart. They posted 2 5-star reviews. They went back in days later and posted pictures on those previous reviews. They had unhinged the pearls, moved them around so that they looked like a child had made them, then to top it off, they wrapped a rubber band around the fastener to make it look like the fastener came loose. Then they cut the bottom of the picture off and said that "It was a little too short". I've sent multiple messages to Etsy trying to get them to delete the pictures that the purchaser had redesigned to make them look awful! The shipping name they used was the daughter of King Louis, before the 1800's. P.S I found out who did it but there wasn't a damn thing I could do! We all know he is going to be making this a routine practice with other competitors.

This item is coming from Hong Kong which I didn't know or I would not have ordered. It has still not arrived and I tried to contact seller to tell them to stop the order since I purchased it elsewhere. We should be made aware if the item ordered is coming from China ! I feel your vendor should not be allowed to sell on your website.

I will not be using Etsy any longer.

My customer reached out to me a few days ago she ordered a set of mugs out of 4 one had a chip during shipping. I asked her information to create a case for my insurance so I asked her to wait until I can resolve It, today I was supposed to give her a refund for 1 mug only... I told her I will do once I get home. in the meantime she opened a case and within minutes she was issued a full refund without me being able to do anything or even comment on the case.. you are really being unfair to every single seller and I totally understand all the bad stuff I hear about Etsy. Im sick and tired of this what you guys doing to sellers. We are small businesses and can't just throw out hundreds of dollars because your team cant read.. she stated in her message she only wants a refund for one mug why she was refunded for all 4 plus shipping?

I attached screenshots of her message and the small chip you gave 130 dollars of refund to her... totally unfair. when you going to start appreciate the sellers here who you charring hundreds of dollars every single month? I want you to dispute this charge on my account as it was so unfair to me. im sick and tired to fight for my money.. this is not the first time this happened but the last time I was able to resolve the issue through chat, now you even making it more complicated

i had 3 shops on etsy and all 3 of them were suspended because they say i sell phrobidden items and thats not true i am not able of selling certen items in a single listing above 1000 dollar but i asked etsy how to create multiple listings zo my items would not be deactivated no reply from etsy

now this is my problem with etsy

when i list an item they deactivate the item but when i list the same iten again the dont deactivate the item so what is wrong if an item is porhibben you can never list that item so why when you list the same item twice it is legal thats impossible

I purchased 4 bracelets from a seller I know and have done business before. Etsy is blocking me on purpose to prevent me from buying the bracelets. I got an email that said my payment is "processing" and it is because my purchase is being "reviewed by Etsy". This needs to stop and they are meddling in my personal business. I am wealthy and have money, and they are not allowing me to complete the transaction! This has happened before with them on another account I had. As a result, I got suspended on Etsy, and when they "reinstated" my account, I couldn't buy them again. It's plain wrong. Nothing is wrong with my credit card. Etsy just doesn't like buyers buying too many things and it doesn't make sense! They are playing games with me and will not let me purchase my order. It's a terrible policy. The customer service are unknowledgeable and don't care and they just sit and do nothing. They ignore your requests. If Etsy is going to play this game with buyers, then they need to close their website. Why have it when they don't allow buyers to purchase anything! They totally SUCK. Ebay is even better than they are!

I just started my Etsy account, then after receiving a suspicious email from a potential client asking for my personal details - Etsy - suspended me. I didn't do anything wrong. I was just - uploading and arranging my work - custom printed apparel - it was.

Then I filed an appeal, after ofcourse paying what they asked me to pay. It wasn't that much - but I foolishly payed it - though the account was already suspended and didn't stop being suspended.

Then I get an email some weeks later saying - they cannot "unsuspend me" for reasons - that cannot be disclosed to me. Mysterious and - legal? Is that even legal? I don't know.

I wonder - what I have done wrong. Where did those hours of work go - and what for did I even pay them in the first place. I hear of much worse stories though. I'm happy it happened to me when I just started the account and not months later - that would be much more vulnereable I am sure. And I hear - that happens.

The other thing that happened in another account is - a scammer said they need me to click a link so they can buy a product of mine which - I foolishly did. After which I had to suspend my own account and both of my credit cards as this - potential buyer - got into my personal details the same day that I opened that particular shop. That was very - hard. I had such high hopes for that store too - which ended up getting slam dunked in a day.

There is no seller protection period. There is no respect. There are no people that know how to deliver good normal and legal customer service. There is nobody that can help if anything goes wrong. It's like - hanging by a hair - on Etsy. Is this even happening in the modern day? I am so very happy and lucky that my business didn't evolve for this to be too heavy and that I eventually came off this ride early even though it was just in a few days.

Though what I hear from others - is much worse. I hope other sellers also tell the world the truth about these guys. It is important that people speak up and let the monster be shown.

Thanks for reading

P

Etsy put in a reserve on my account in the funds which has caused me to not be able to have money to be able to make the items that my customers have ordered. They have a laundry list of reasons as to why you can go into reverse serve status, both positive and negative. They refused to disclose what reason my account was put into that status. They also refused to acknowledge that there is an actual basis for the reserve on my account.

I recently placed an order through Etsy for a small gift for our 43rd wedding anniversary

The item was delivered to the wrong address and was therefore not recieved

It transpires that the address it was sent to was Etsy,s fault and although I recieved a full refund the online help desk simply cut me off mid complaint. the moment money is extremely tight{as with a lot of people}and although a small amount,it was big gesture to my wife on our anniversary

This refers to order number [protected]

Good Day

I am an Etsy seller. I have been unable to withdraw funds from my Etsy Shop since November 2022.

I have contact Etsy on numerous occasions as the issue persist since 2022, I receive the same reply from Etsy - our engineers are working on it- there is no time frame to resolve issue.

As it stands, I have been using the same bank account details most of my life and since I opened my Etsy shop and have never experienced problems prior to Etsy sending me this message in 2022. ""We've noticed possible suspicious activity on your account. For security purposes, we've temporarily limited your access to protect your information until you reach out to us.

Contact Etsy Support" In December 2022- I was told to rather change my email and password login details - as my access to my account was not working any longer. Since then - No deposits from Etsy has been made into my bank account.

Etsy - for some reason has disabled the option for me to select "cheque account" and therefore I am unable to verify my bank account details on the payment settings.

Etsy tells me to verify my account - Which I am unable to do due an “engineering” issue as Etsy Puts it.

In Payment settings - I am unable to select Checking account (Under the Account type section)

I am able to complete all the other information required such as:

My bank account is in ZAR

Bank name

Account number

Bank code

It does not allow me to select checking account.

This means I am unable to “save & verify”

I have submitted. Copy of my ID

A Verified bank confirmation Letter

Screen shots

Sent numerous tickets

Done everything they require of me

Tried different computers

My Shop: https://www.etsy.com/shop/ShopScrewPerfection

Tickets submitted

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

I am beyond frustrated.

Etsy then Reset my bank details - but I still cannot select " the account type" in order to save the bank details.

Now my shop is small and sells a few items - but Etsy has been holding onto my money since last year with NO resolution in site. This is not fair.

I have not changed my bank account and yet all my deposits stopped when Etsy Locked me out of my account in 2022.

I don't owe Etsy any money

I had placed an order for my friend who turned 50 years old on 08/07 and till todate there is NO delivery done neither an update sent to me on the status of this order.

I am not in UK and bought it as a special GIFT for her 50TH Birthday yet you guys just messed it up.

How will i look on A LATE DELIVERY?ITS LIKE OPENING UP CHRISTMAS GIFTS ON 02ND OF JANUARY OF THE FOLLOWING YEAR!

kHILAN

I am a seller on Etys since 2016.

As of this May Esty has decided to become vicious and withhold up to 75% of our funds .

How can we survive?

This is wrong, this needs to be stopped

Etsy needs to be more tranparent to us the sellers who work very heard each day for our customers .

In the mean time Josh Silvermand, the CEO and all who work for him are getting a substantial payment each week I am sure!

This co. Is horrible. From july 4 intil mow, july 9th, canceleldy multiple item orders twice. No customer service number, no resolution of payment issues. The only option is "chat." they apologize up and down, bit no one resolves the issue, or even clarifies what the problem is. Poor sellers are contacting me asking why orders were cancelled. I have no idea! Sellers losing out on money!

Great sellers, great items, horrible company. So cold and unhelpful. Sellers should go elsewhere! I know I will!

I have been shutdown at least 2 or 3 times since I opened my shop in February 2022. The dates being February 15, 2022 and July 8, 2023. The first time I was shutdown was not even explained. I had just opened the store and did not have any violations. I have seen this exact behavior when creating a new account with eBay in 2022 as well. Hazing new accounts is very much like "The Patriot Act" which violates the United States Constitution 4th Amendment rights to protect citizens from illegal search and seizure without reason nor suspicion. These first shutdowns also kept me from accessing a way to contact this business to resolve the issue they had with my account. BTW Etsy as of 2020 or 2021 went anti-human (in violation of their "Keep eCommerce Human" slogan by closing their communication by phone, email, and any normal business methods. The only way to reach Etsy these days is not human, it's by internal ticket system that can and has taken 2 weeks and for some ticketing systems 2 or more months! There is no formal email for the explanation as well. It's as if all accounts, business or consumer are being treated as steerage where my rights can be violated under the guise of "crowd control". I find it hard to believe that etsy can't afford to hire enough people to communicate with stores. I would not be surprised that legislation is in cahoots/ league/ cartel or otherwise receiving benefits for collecting state taxes on all purchases and that the government sees their operation being in business for collecting revenue for them. It really is starting to look like a fascist control mechanism to punish without stating what violation was made. No Miranda rights - very backwards for not only MY country, but the "Headquarters" country for this business, Etsy. It's like they are operating under the laws they make, not under my country's well known laws. They just suspended me on July 8, 2023 for not being able to charge my card on file. I changed the card on file and the store has not opened. How is it that they can shut down so fast, but hesitate to the max when everything has been resolved? This is not a free a fair marketplace and Etsy is anything but human.

I received an email that I owed $2 for listing fees for my Etsy shop. I paid the fees with my PayPal cash card,( which is not linked to my Etsy shop) on July 1st. On July 3rd I received an email from PayPal saying that a bank transfer had been declined. I contacted PayPal after again receiving a declined transfer email. PayPal instructed me on making sure that my account did not have automatic payments set up, (I did not) and explaining that Etsy had attempted to transfer funds, not debit them from my account. I never gave them the account information nor did I give them permission to withdraw/transfer anything from my account. I simply paid with my debit card linked to my PayPal account and they somehow managed to get my account information and attempt to withdraw $1.20 in listing fees. No way that this can be legal!