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Etihad Airwaysfinance and billing

1
A Dec 17, 2019

I booked a flight on Etihad Airways and subsequently made a second transaction to reserve economy space seats. While the first transaction was smooth, my credit card was charged twice for the second transaction (seat upgrade). I contacted customer care and they said thg it's a "soft charge" that would disappear. However, that hasn't happened. I also wrote and email to [email protected] and there hasn't even been a response. Absolutely frustrating and appalling that an airline like this is allowed to do business and rip passengers off their hard earned money.

  • Etihad Airways Customer Care's Response · Dec 20, 2019

    Hi Askhet, sorry to hear about the charges. Please send us your booking details via private message on Facebook or Twitter, and we will look into this further for you.
    Just to add, [protected]@etihad.ae is not a valid email address. Thank you. *Ari

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