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Etihad Airways Customer Service Contacts

+1 800 266 7883 (United States)
+44 345 608 1225 (United Kingdom)
+66 27 873 377 (Thailand)
+41 844 002 211 (Switzerland)
+27 860 123 150 (South Africa)
+65 68 185 555 (Singapore)
+35 170 720 1585 (Portugal)
+63 27 926 044 (Philippines)
New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates

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Etihad Airways Complaints & Reviews

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Etihad Airways — damaged baggage

I had two suitcases that were damaged while flying Etihad from Mumbai to Melbourne and I was given a place in...

Melbourne Metro Area

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Etihad Airwaysonboard hygiene issues

I've travelled from Abhu Dhabi to London on 13th Aug 2018 with Etihad Airlines with Flight no: EY 17. Seat is not in hygienic condition and it resulted in skin allergy. I didn't expect this sort of service from an reputed airlines.

Please take necessary steps in maintaining the standards and this is one of the key parameter for passengers to take your service.

This makes to think about flying with you next time and want to re-book with other airlines for my near future travel to avoid the same experience for them.

Please find photos of seat and rashed developed on my skin within 6.5hrs of flight journey. It was terrible experience and impacted all my planned work this week.

onboard hygiene issues
onboard hygiene issues
onboard hygiene issues
onboard hygiene issues
onboard hygiene issues
onboard hygiene issues

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    • Etihad Airways's response · Aug 30, 2018

      Dear guest,

      Please send us a more information by filling out our Feedback Form via our website. One of our Guest Relations Team will be in touch to discuss this further. *Rose

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    Etihad Airwayswhat happened to etihad? no communication to passengers! it cost me $380!!

    First of all, the Etihad check-in staff were rude, including the manager!!

    This is about my flight from Chicago to Abu Dhabi on August 3rd.

    There was no pre-notification about the new carry-on size regulations. Even the woman at the complaint desk admitted to me "yeah, we didn't notify any passengers." So I ended up having to pay $380 with my credit card because they made me check the carry-on bag. Their attitude made me so nervous I couldn't think of another strategy and I began crying. My entire family regularly flies on Etihad but this experience has made us question if we are ever going to use them again.

    My father has a large following of tens of thousands on Trip Advisor and he wanted to write about this experience but I asked him to wait until we hear back from Etihad to see if they will refund my money. So I will wait to see what happens.

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      • Etihad Airways's response · Aug 30, 2018

        Dear guest,

        Our Baggage Guide is available for everyone to see and we advise all our guests to review this before travelling to avoid disappointment at the airport. Rose

      The complaint has been investigated and
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      Etihad Airways — unavailability of seat

      I HAVE AFLIGHT FROM Jeddah Manchester via Abu Dahbi on 25.08.18, you are charging for seat allocation. I am...

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      Etihad Airwaysetihad airways accepted the liability.

      Dear Sir/Madam
      I am grateful for your cooperation .
      My issue is relatively straight forward, it is in resolution stage.
      As mentioned that Etihad has accepted the liability and they are prepared to pay
      but only for the use of their service, in short if I agree to book my next flight with them.
      I am in opinion that whilst, I have had in five journey four times problems and every time I have been compensated only if I were to book with them.
      I would like to get away from this condition as I have lost the confidence and at one point I was charged £178 for hand luggage according to them it was a bit larger then the allowed criteria, which I was surprised as it was the same bag used on previous occasion thus in flight there were passenger who had bigger hand luggage then mine!!! My complaint is I should be paid in my account and wish to be liberated from this.Refrence number- RQID;640554

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        • Etihad Airways's response · Aug 30, 2018

          Hi Raijini,

          I can see that this case has been resolved now and you are happy with the outcome. *Rose

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        Etihad Airwaysbooking ticket

        Just about half an hour before on 11.08.2018 around 21:30 hours I was booking etihad air ticket one way from abudhabi to karachi for ey200 21st august 2018 with the name of my self abdul jabbar pirzada. Once booking finished I paid thru emirates nbd master card, recieved a msg that wait for 15 min u will recieve ticket thru ur email [protected]@hotmail.com then I recieved 2 tickets with my same name same flight but with 2 different pnr n ticket numbers
        Xxvoff
        &
        Tell us
        With 2 msgs of amount deduction of enbd master card.
        Soon after I contactec emirates nbd but they said contact the etihad air.
        Contact number. [protected]

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          Etihad Airways — delay/cancellation flight

          I have submitted this complaint towards our cancellation flight number EY 0028 with booking number ( RWKUEF ...

          Abu Dhabi

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          Etihad Airwaysservice

          To whom it may Concern

          I am very disappointed with the service that I have been getting.
          1- My journey started from sydney, I originally booked my seating 8c from Abou Dhabi to Islamabad, that allocated seat wasn't available for some unexplained reason. Which that issue was resolved in Abou Dhabi they upgraded me to business class.

          2- I wanted to reschedule my flight from Karachi to Abou Dhabi, I called Etihad customer service spoke to Umair on the 7/8/18. 3:50am Abou Dhabi time he wasn't helpful at all.
          The price he give me to reschedule is $1200 and if I need to purchase a new ticket is $400. So I told he to book a new ticket he replied to check with my travel agent because I might loss my ticket from Abou Dhabi to Sydney.
          I called my travel agent and he fixed it with $ 350.

          3- I have requested an upgrade to business class from Karachi to Abou Dhabi and Abou Dhabi to sydney.

          I get to Karachi airport spoke to Etihad check in desk I was told that they can't because they can't host me as there is no food.

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            • Updated by Ali Masri · Aug 11, 2018

              o whom it may Concern

              I am very disappointed with the service that I have been getting.
              1- My journey started from sydney, I originally booked my seating 8c from Abou Dhabi to Islamabad, that allocated seat wasn't available for some unexplained reason. Which that issue was resolved in Abou Dhabi they upgraded me to business class.

              2- I wanted to reschedule my flight from Karachi to Abou Dhabi, I called Etihad customer service spoke to Umair on the 7/8/18. 3:50am Abou Dhabi time he wasn't helpful at all.
              The price he give me to reschedule is $1200 and if I need to purchase a new ticket is $400. So I told he to book a new ticket he replied to check with my travel agent because I might loss my ticket from Abou Dhabi to Sydney.
              I called my travel agent and he fixed it with $ 350.

              3- I have requested an upgrade to business class from Karachi to Abou Dhabi and Abou Dhabi to sydney.

              I get to Karachi airport spoke to Etihad check in desk I was told that they can't because they can't host me as there is no food.

            • Etihad Airways's response · Aug 11, 2018

              Hi Ali, we can understand you have not had a great experience. If you wish to lodge a case for investigation, please submit your details on https://www.etihad.com/en-ae/about-us/contact-us/feedback . Thanks. *Ari

            The complaint has been investigated and
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            Etihad Airwaysflight overbooked

            I booked my flight from LHE - IAD via AUH for 10th August 2018 on 21st June 2018. It was one month and twenty days before the flight. When i reach AUH and i went to transfer desks, first they made me waited for 2 and half hours from 7 am to 9:30am. At 9:30 am they told me that flight from AUD- IAD is overbooked and you have to wait till tomorrow. How can they overbook, i booked almost 2 months before. They compensated me with 300$ transportation voucher, which is completely useless to me. I want cash. The money i spent on booking a hotel in Washington Dc, went to waste. I was supposed to reach on 10th August 2018 but due to their mismanagement, i have been in loss. I will never choose Eithad again. Atleast they should have compensated me with cash, which may be useful to me.

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              • Etihad Airways's response · Aug 11, 2018

                Hi Muhammad, sorry to read that you were not allowed to travel on your booked flight. Please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and our team will be in contact with you. Thank you. *Ari

              The complaint has been investigated and
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              Resolved
              Etihad Airways — charges for carry on bag

              Hello, I reserved a ticket for my American wife Christa Drongowski to enjoy the quality Etihad customer...

              The complaint has been investigated and
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              Resolved
              Etihad Airwaysstaff and flying experience in general

              I was met by an extremely rude member of the ground staff and she refused to take my baggage after check in and said "good luck missing your flight" even though other passengers' luggage was being accepted, along with that's carry on wasn't allowed and the staff claimed that it was oversized even though other passengers had bigger carry ons than mine, I felt targeted and she was extremely out of place.
              The flight experience in general was terrible as the seats were crammed, it was hot and the cabin crew was ignorant and refused to come to my assistance even after pressing the call button multiple times.
              Flying with etihad was the worst flight I've ever had and I say that as a frequent flier. I'm never flying with this terrible airline again and I would suggest nobody does...

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                • Etihad Airways's response · Aug 11, 2018

                  Hi Jessica, that doesn't sound ideal to us. Please share your booking details to [email protected] and elaborate on your experience. Our Guest Relations team will then investigate further and be in touch with you. Thanks. *Ari

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                Resolved
                Etihad Airwaysmissed flight due to airport personnel errors

                Dear Sir/Ms.

                I am writing to you to file a complaint for being unfairly targeted by personnel at Abu Dhabi airport on august 2nd, 2018.

                I arrived from Hartford/Dublin to Abu Dhabi on Aug. 2nd and had a 1 hr layover at Abu dhabi airport before my next flight to Colombo Sri Lanka. There were an enormous amount of people going through security at Abu Dhabi. While waiting in line an airport personnel asked me where I was heading and redirected me to another line all the way back. By the time I got my bags scanned and finished with the security checks I rushed as fast as I could to the gate of my Colombo flight. As I got to the gate the lady said that it had been closed and that I was declared a 'no show, ' even though there was enough time left before departure (approx. 20 mins.). She requested that I go to the flight transfer desk to address the matter.

                After a 4.5 hr. wait in line a personnel said that I had to buy a brand new ticket to Colombo scheduled approx. 19 hrs. later. No hotel accommodation was offered for which I had to pay separately outside the airport. I was told that my checked bag was already en route to Colombo. Once I finally arrived in Colombo, the bag was not there. Subsequently the Colombo airport tracked the bag back in Abu Dhabi and had it delivered some 30 hrs. later.

                The entire scenario above was a nightmare due to factors beyond my control and well within the flexibility of airport personnel.

                My flight from Dublin to Abu Dhabi and Abu Dhabi to Colombo were both on Etihad and my bag was originally checked to Colombo in Dublin. I was issued both boarding passes in Dublin.

                The above scenario is totally unjust to us customers, all due to mistakes and confusion of airport personnel.

                I hope etihad can refund the unjust ticket charge and this can be resolved. Thank you for your time. Sincerely,

                Kavan

                Dublin to Abu Dhabi boarding pass:
                Flight no: EY 42
                Date: Aug 2, 2018
                Depart: 9:35am
                Arrive: 8:35pm
                Etckt no: [protected] PNR: LBAQYU

                Missed connection:
                Abu Dhabi to colombo
                Flight no: EY 266
                Date: Aug 2, 2018
                Depart: 9:25pm
                Arrive: 3:30am

                New ticket issue:
                Abu Dhabi to colombo
                Flight no: EY 266
                Date: Aug 3, 2018
                Depart: 9:25pm
                Arrive: 3:30am
                Etckt no: [protected] PNR: ASYTGT

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                  • Etihad Airways's response · Aug 09, 2018

                    Hello, we are sorry to hear about this incident in Abu Dhabi airport. Please send all details along with your booking reference to [email protected] so that our team can investigate this case and get back to you. *Marc

                  The complaint has been investigated and
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                  Etihad Airways — service at check in counter

                  Date 27 July 2018 Time: 17h15 Location OR Tambo Intl Airport Etijad staff involved - Faaizan krull Desk no...

                  Johannesburg

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                  Resolved
                  Etihad Airwaysunprofessional, rude staff

                  Flight EY 12 on 23/7/2018 from London Heathrow to Abu dhabi. Booking ref: NWCZMS.
                  While they are serving drinks, i asked for coffee. she gave me coffee with coffee mate. i requested milk.she then started to give me a lecture about my wrong doing in mixing coffee mate with milk. i said i like it with milk then to my surprise she said ( im not going back to bring milk). i was speechless.
                  After a while( i drank my coffee without milk) the supervisor came & said( did you have your coffee with milk ) i said No & she said why not, i said ask her.
                  Half an hour later the same girl came back to me & said ( we stopped serving milk in our flights for the past six month). i said that is not true because i came to AbuDhabi in April & i had milk with my coffee. She said( i have been six years in Etihad & i know what im talking about)
                  I thought the supervisor will come back to me but she disappear.
                  Im a frequent flyer with Etihad for the past 4 years & i have never seen such rudeness from staff.

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                    • Etihad Airways's response · Aug 08, 2018

                      Hello Tarik, we are sorry to hear about that. Our staff is trained to deliver excellent service and we apologize if it was not the case. Please send your experience to [email protected] so that our team can investigate this case and get back to you. Thank you. *Marc

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Etihad Airwaysetihad staff at abu dhabi airport

                    Dear Sir / Madam

                    We were booked for a flight to Nairobi on 5th August 2018. At the check in desk, the ground staff advised that my wife's passport had only 5 months validity and that authorities at Nairobi may not allow her to enter the country.

                    The ground staff ( Catriona ) was very helpful and understanding and did her best to help.

                    I got the contact details of Immigration at Nairobi Airport and talked to them. They said that there is no problem she can travel.

                    I gave the phone to Catriona and she asked for a different phone number in Nairobi. She was given another, general, number for immigration and she asked them if my wife can travel or not. They told her no problem she can.

                    Catriona went to clear this with her manager, Hanan Sarhan, who was the most obnoxious and rude person I have ever seen. She refused to even talk about anything.

                    When I asked her if it is possible to talk to the manager, she said I am the manager. I asked if I can talk to her supervisor /line manager she said : I am the manager. No body above me.

                    My wife was denied boarding and when I wanted to travel on my own, they said no you cannot. Your bag was off loaded. I said I will travel without a bag. They refused.

                    When we wanted to re book for the next morning we were asked for Dhs 2430 for each ticket ( i.e Dhs 4800 something for 2 tickets.)

                    I can not express enough my anger and frustration about this Hanan Sarhan.

                    I am now asking for a complete refund for the tickets we lost. At least for my ticket as I was denied boarding for no reason if we accept, which I don't, that it was right to deny my wife the flight.

                    I am looking forward for you response as soon as possible

                    Thank you

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                      • Etihad Airways's response · Aug 08, 2018

                        Hello, we are sorry to hear about this. Please share it with us by sending it to [email protected] so that our team can investigate this case and get back to you. *Marc

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                      Resolved
                      Etihad Airwaysunethical behaviour

                      Dear Mrs/Mr,

                      My name is Elizabeth Klop and on the 1st of august 2018 I boarded at Sydney airport on flight EY 455 which departed on 2055 hrs and arrived on 0540 into Abu Dhabi international airport.
                      During this flight I was sitting in seat 52K which had a malfunctioning table which was slightly bend forward. I didn't realise this until one of the cabin crew members handed me a glass of apple juice. I placed this on the table and the full glass fell on my lap.
                      I was sookened wet including; blanket share and ofcourse my clothes.
                      When asking for some help I was given 3 tissues and the cabin crew continued with their drink trolley (they didnt even ask if I was okay). I was still sitting there completely wet with sticky apple juice all over me. I called them several times but they didnt respond. In the end I shouted that I could do with some help. When they finaly answered they told me to put the blanket on the floor. I wasn't helped with this at all. In the end I finally received a new blanket (at my own request) so I could at least sit on a "dry" chair.
                      The cabin crew member I wanted to give the sookend wet towel to didn't want to take this at first.
                      I have flown with Etihad airways multiple times and I only have had good experiences. This, however left me speechless. I do understand that tables due to multiple usage can get damaged. However on a almost 15 hour flight I think its crucial that they are checked and fixed if necessary (I had to support the rest of the flight the table with my knee so diners and drinks weren't falling off). The most mind-blowing thing however was the rudeness of the cabin crew (one member in particular). They never asked if I was okay or if I required help. I do believe accidents can happen all the time. However, I do believe it is the job of cabin crew to make a flight as comfortable as possible/can be. I would like some kind of refund due to this very uncomfortable experience I have had.

                      Thank you in advance,

                      Yours Sincerely,

                      Elizabeth Klop

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                        • Etihad Airways's response · Aug 08, 2018

                          Hi Elizabeth, we are sorry to hear about this incident. Please share your experience by sending it to [email protected] so that our team can investigate it and they will get back to you. Thank you. *Marc

                        The complaint has been investigated and
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                        Resolved
                        Etihad Airwaysbaggage delay and non-delivery at phx airport

                        I took Etihad from Abu Dhabhi to Phx via Newyork, my flight got delayed from Abu Dhabhi & eventually missed connecting Jet Blue flight from Newyork JFK to Phoenix. We were rebooked on American Airline [1587] flight from JFK to PHX next day. After lot of confusion & after making us wait for 3 hrs at the Airport, we were taken to Hotel at 1:00 AM, we were told we will directly receive our baggage in Phoenix. However, on reaching Phoenix, we did not find any baggage, American Airlines said they have no clue, Jet Blue said we do not have any clue either. All my 5 bags of the entire family cannot be detected & are now finding great concerns without any of out required clothes & valuables. Overall we were on route for 3+ days where my initial journey time was 30 hrs. Without any fault from my side we are being made to suffer for mishandling of the entire process & eventually after reaching my destination i do not have any baggage & any other required things. I have filed claim with American Airlines. On calling repeatedly to Etihad Airways, support team says they do not know where the baggage is & would forward the concerns to JFK Baggage team, We cannot reach out to Etihad JFK Baggage team, we are clueless how to get any information on our baggage & whether we will get our baggage or not.

                        Booking Reference Number: EEHSJD

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                          • Etihad Airways's response · Aug 05, 2018

                            Hello, we are sorry to hear that your baggage did not arrive. Please send us your baggage reference (PIR) number in a private message to check where your baggage is. Thank you. *Marc

                          The complaint has been investigated and
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                          Resolved
                          Etihad Airlinesuffered from big emotional pain during transit

                          My parents booked tickets from Pakistan to stockholm arlanda n there was a transit in UK n Abu Dhabi . In short my parents in age of 65 suffered an emotional pain when the staff didn't allow them to board for flight from Abu Dhabi... They stopped them at Abu Dhabi airport...n my complaint is that y they issued boarding passes if they have issues regarding Visa of UK...now I need compensation...my parents are at my home in sharjah n they r ill...
                          Please contact me asap
                          Details I will explain during meeting
                          Their return was from Germany

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                            • Etihad Airways's response · Aug 04, 2018

                              Hi Maria, we're very sorry to learn about your parents' situation. Please send us your details through our feedback website at https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate further and be in touch with you. Thank you. *Ari

                            • Dr
                              Dr Khan Aug 02, 2018
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I have been traveling on Etihad for last 15 year and currently flies 3-4 times from JFK to Lahore Via Abudhabi on Bussiness Class. I am Platinum member in Etihad frequent miles
                              I have seen this Air line decline in service very fast over last 2 year s.
                              1) First Ethad chauffer dirve was taken away in US
                              2) Staff and flight crew not attentive and do not care
                              3) Food quality is declined and same Menu every time I travel
                              4) Pajamas/ Night suite taken way ( so cheap)
                              5) Same entertainment choice ( nothing New)
                              6) I was told that you can order from main Menu only once during entire 13 hour flight
                              Really considering not taking Etihad next time, It is not worth

                              0 Votes
                            • Et
                              EtihadHelp Aug 04, 2018

                              @Dr Khan Thanks for sharing your feedback Dr. Khan, sorry to read that our overall products & services did not meet your expectation. We’ll pass it on and use it to help us improve your experience in the future. *Ari

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                            The complaint has been investigated and
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                            Resolved
                            Etihad Airways24 hour, flight delay, > 48 hours, baggage delay lack of ownership during transit rude transfer staff

                            Hi,
                            This travel with the Etihad airways was by far the worst experience I've ever had with any airline. The flight was late, the transfer desk crew was rude and uncooperative, and nobody was ready to take responsibility of ‘their' passenger. This was shocking for me as I considered this airline at par with the better airlines.
                            This is what happened.
                            I had reserved return ticket from Lahore to Manchester, and back via airline reservation code "WKDNQF". And reservation code "WTGVBE".
                            My return was planned on 4th of August. But as I had a long list of patients to be operated upon; I gave them a go-ahead for and early date of booking for surgery, and my appraisal for job contract next year; only after reserving and confirming my ticket on an earlier flight, paying 60, 000 PKR extra for this date transfers. That turned out to be a virtual nightmare for me.
                            I checked well in time for the flight, however, the flight from Manchester to Dusseldorf got hold up for hours in a manner that when I reached the airport in Dusseldorf my connecting flight to AbuDhabi was missed and I was stranded at the airport. I tried contacting FLYBE administration but they refused to cater to the issue. When finally, the Etihad air crew came in at 8 pm they gave me boarding passes for my new flights, I asked specifically to cater for my baggage which was loaded in the earlier flight, they casually said it'd be taken care of. But it proved out that nobody moved a muscle for the issue. So spending so many hours at the airport, getting on a flight to AUH at 2105, rather than the scheduled 1130.
                            When the flight finally reached AUH, there was another cold shoulder waiting for me, I explained my situation to the guy at the transfer desk, he refused to take any notice of it saying that it was not Etihad flight so they are not responsible for any compensation, I asked him that I've come off an eithad flight and now gonna board another of your flight that is 16 hours of time in transit. At least provide me some hotel stay or cater for my needs at the airport. But he bluntly refused saying that its none of the airline's business. I wonder how?
                            Now, after that grueling humiliation I finally boarded the flight to Lahore. And reaching there was another surprise for me. My baggage was still in Dusseldorf.
                            And that means, I reached my destination with a delay of 24 hours, which I had to spend at the airport because the airline was not taking responsibility of their passenger. Despite the request I made to your staff My baggage has been delayed. I missed my appraisal for job, the hospital and patients are threatening to sue me for such irresponsibility, where I was delayed by the incompetence of the staff. Moreover, the emotional trauma of being left at the airport in such a manner that the airline did not provide me for the basic rights of travel as declared for the flights operating and originating in EU.

                            Munib ur Rehman.

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                              • Updated by Munib Rehman · Aug 01, 2018

                                Furthermore, i have tried a number of times to lodge this compliant on the Etihad airways website. but to no avail. as i finish the form and try submitting it, the next page doesnt load.

                              • Etihad Airways's response · Aug 05, 2018

                                Hello Munib, we are sorry to hear about this issue. Please send the experience to [email protected] so that our team can look into this case. If you haven't received your baggage by now please send us your baggage reference (PIR) number in a private message and we will look into it. Thank you. *Marc

                              • Updated by Munib Rehman · Aug 07, 2018

                                i have mailed complant at the said address!!!

                              • Etihad Airways's response · Aug 08, 2018

                                Thank you, our team will then get back to you within a few days. *Marc

                              The complaint has been investigated and
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                              Resolved
                              Etihad Airways5 days delayed baggage delivery

                              Mr. Tony Douglas SECOND REMINDER 25th July 2018
                              Chief Executive Mr. Peter Baumgartner
                              Etihad Airways

                              I have already mailed to the above mentioned gentlemen and to Etihad had no response from anyone which is very surprising and upsetting.

                              Dear Sir,
                              Few facts from your frequent flyer Silver card no [protected]. I was a frequent flyer silver card holder on Emirates but stopped travelling with them due to their bad service and attitude to the customer on the ground and in the air. I switched to Etihad because of the service and convenience for London. What is mentioned below is for your favorable consideration.
                              I stared my journey from London Heathrow on the 18th of July 2018 for Karachi. My itinerary was London, Dublin, Abu Dhabi than Karachi. Flights and dates were EL169/18Jul/EY48/18Jul/EY200/19Jul. Ticket number 60728679463441Tag Numbers EL211607/EL211606. On reaching Karachi I found out that my bags did not reach. I was informed by the Etihad Airways Baggage Tracing at Karachi airport that the bags were left behind at Dublin airport. They confirmed that the bags has been traced and they will reach Karachi on tomorrows 20th July flight at 7.00 pm EY200. I kept on inquiring every day they kept on giving fabricated stories that the bags will reach on the next flight at 2.00 am than evening flight at 7pm so on so forth. I informed them that I am diabetic I only have medicines for two days only all medicines are in one of the bags but no one paid any attention to my request. I received my bags on the 24th July 18 in the afternoon at 12.15pm. I opened my bag in front of the delivery driver Mr Kabir and showed him that all my medicines were in the bag he is witness to it. It is unacceptable and unbelievable that it took Etihad to bring my bags 5 days knowing that I was diabetic and frequent flyer silver card holder. I never expected to be treated in such irresponsible manner and I will get this treatment as a reward for being a loyal customer of Etihad.
                              The amount of anxiety, problem, stress and sugar disorder caused by this whole episode is every disturbing and annoying. To compensate me for the problems caused to me with no fault of mine you are kindly requested to please give me a complementary return ticket for London and 30000 tier miles on my frequent flyer Silver card no [protected].
                              Further more I am still waiting to receive my card. I went to your office in Karachi and requested Mr Jamil Siddiqi who sent a message to the head office requesting for my card three months has gone by nothing as yet I am once again sending you my contact details please arrange dispatch of my card to me and update your records. My e mail idee is [protected]@gmail.com and my addresses are
                              Pakistan Address England Address
                              Shoaib Bashir Siddiqi, Shoaib Bashir Siddiqi,
                              House No 42/1, 27th Street House No 5, Benhill wood Road
                              Off Khayaban e Mujahid Sutton
                              Phase V Defense Housing Authority Surry SM1 4HG
                              Karachi. Pakistan England
                              Cell: [protected] Cell: [protected]

                              You are kindly request to consider my above mentioned request favorably.
                              Thanking you in anticipation

                              Your loyal customer
                              Shoaib B Siddiqi

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                                • Updated by Siddiqi Shoaib · Aug 01, 2018

                                  Every thing mentioned above

                                • Etihad Airways's response · Aug 01, 2018

                                  Hi Shoaib, we're sorry to learn about this. We can understand that this situation is not ideal. In order for you to protect your personal data, we would recommend you to remove your booking details from the public page. To investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". Thanks. *Ivy

                                • Etihad Airways's response · Aug 01, 2018

                                  Shoaib, we will forward the details to our Guest Relations team, so they can create a case for you and investigate what has happened. We will use the email address registered in your Etihad Guest account. However, we would recommend you to delete to remove the post, as it contains private information. *Ivy

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