Etihad Airways

I arrived this morning from Colombo to Cairo via Abu Dhabi (a long journey) to find that by bag was extremely damaged.

Flight details: From Colombo to Abu Dhabi EY265 Seat 9B on 15 February 2020 From Abu Dhabi to Cairo EY651 Seat 8D on 16 February 2020

The handle was broken
One of the wheels was broken
Two of the zip handles were broken

I cannot believe the carelessness of the baggage staff of a reputable airline causing all of this damage to one bag.

At Cairo airport there was no representative to report the damage to. I waited for 20 minutes and no one was there.

I am extremely unhappy with the whole experience and thus filing an official complaint requesting compensation.

Yvette Aziz Keriakos Soliman

Dear Etihad,

I am writing regards tourist visa application for my wife and son. Please kindly update on the status of the application.

Find details below

1. SHORT STAY TOURIST/ISSUE NEW VISA, number 0101024180092020328514127 for ATAMAKO FEGOR STELLA OCHUKO

Administration : ABU DHABIRequest Number : 0101024180092020328514127Service

Transaction : VISA - SINGLE ENTRY - SHORT STAY TOURIST - ISSUE NEW

VISAApplication Fees : 361.26

Receipt Number : 030092020021489869Request

Status : Returned from system AdminRequest

Date : 03/02/2020 10:33:25 PM

2. SHORT STAY TOURIST/ISSUE NEW VISA, number 0101024180092020328514498 for ATAMAKO FEGOR JIOVANI OGHENEKOBIRUO

Administration : ABU DHABIRequest Number : 0101024180092020328514498

Service Transaction : VISA - SINGLE ENTRY - SHORT STAY TOURIST - ISSUE NEW

VISAApplication Fees : 361.26

Receipt Number :
030092020021489704Request Status : RETURNED FOR MODIFICATION

Request Date : 03/02/2020 10:27:15 PM

Request Actions Transaction Date Comment

RETURNED FOR MODIFICATION 04/02/2020 6:37:15 AM please upload mother UAE tourist visa approved copy by etihad.

WAITING FOR REQUEST CREATION APPROVAL 03/02/2020 10:27:16 PM

*Note I am yet to get mother UAE tourist visa approval.

Please advise on what to do in both situation.

Your immediate response will be highly appreciated

Regards

We used Etihad Airways from Johannes to Abu Dhabi onroute to Turkey. Upon checking where by the way we waited like 45 minutes due to a traveler who was having issues had already caused frustration. We were not greeted cordially at the check in guest and we were never asked for our seats of preference. When the lady was asked she replied with alot of attitude that we were pre booked. When I spoke to my agent he said that no such thing was done. Were were forcefully allocated 45 D and E which was at the toilets. It was a miserable flight. We spoke to the hostess to try and move us but our request was not considered. It got worst on the flight with with the smell and and the toilets opening and closing. Further your cabin crew was loud and never stopped talking when we tried to get some rest. The elderly lady next to me had asked them to stop talking to which their response was change your seat. Your food was poor and my daughter didn't get her breakfast as they ran out. I am dreading my other trips with you, as I will be returning to South Africa from turkey on the 14th. I most disappointed and disgusted with the service from the beginning till the end. The mindset and attitude of your staff must change or else you will loose of alot of clients. I do look forward to receiving a response from you at the soonest. [protected]@gmail.com
Cell +[protected]

Hi I booked my Etihad airways flight from Johannesburg to Dubai leaving the 24th April 2020 (departing 8pm) and return the 3rd May 2020 departing reference WFMSLC. The return flight was then changed to the 4th May 2020(10am) I Lodged a complaint advising that I am now incurring an extra night of costs on accommodation due to the change in date.. my ref 761051, with no response. My flight has now been changed again from the 4th may (10am) to 2am. I have 2 small children who are travelling with me and in no ways can travel at 12am to catch the 2am flight on the 4rd May. I called the call centre and was told NO i cant cancel but The letter provided by etihad advises that I may cancel without any cost. I just need confirmation that I can cancel and need confirmation that the full trip cost taken off my account will be refunded. I cannot get through anyone and need urgent assistance with this. I am very frustrated and really disappointed in the way Etihad is conducting itself.

Dear Sirs;

Kindly note that my return flight from Melbourne to Cairo was delayed for 36 hours due to flight malfunction and I only know by coincidence that Etihad booked another flight via Emirates with advise. This caused a major contract agreement loss as well as credibility apart from expected profits.
I await your prompt action and attached you will find airline ticket as well as airline letter with incident,
My email address is;
sherin.[protected]@cftiegypt.com
Mobile # +[protected]
Thanks,
Sherin

17, El Ahram Street. Korba, Heliopolis 9th Floor, CFTI

Etihad Airways [RQID:759584]; Reference 759584; XBGVES

On 29 December 2019 we were stranded in Istanbul International Airport...for 2 days! What was supposed to be romantic getaway is now a nightmare thanks to you. I was supposed to go to the Seychelles via Abu Dhabi from Istanbul but was denied boarding. After denying us, they simply abandon us as if we are not paying customers and now I have to borrow money so I can go home. Since when does a South African require a visa to enter Seychelles!?! I have never been so humiliated and stressed out to this extent by an airline. What's even worse is that I sent multiple emails about my plight and no Etihad personnel has responded. Clearly going hungry and being stranded does not qualify as an emergency to Etihad. Etihad responded to me (eventually) and said they would investigate the matter. On 24 January 2019, they reply to me stating that it is basically my fault insisting that we should have applied for a transit Visa for Seychelles. This is annoying as they based this only on their system called TIMATIC. I have contacted the Seychelles embassy personally and they insisted that there is no visa required for South Africans staying in Seychelles for less that 30 days. I also know this to be true as I have traveled to Seychelles VISA-free in the past. I incurred a lot of additional expenses that I am still reeling from as a result of the blunder caused in Istanbul by your staff. The embassy recommended that i seek legal recourse as per their email./

Good day
I have booked for my wife a ticket on Fraiday 24th jan 2020 at 0250 one way ticket I thought it will be friday after noon but I recived a cll early morining before departure 10 mintues asking me to come to the gate, Iam livining in alain city I tried to call the call center but they told me if i want to rescahdule the trip I should pay 1900 AED wihch is unfair I booked the cheap one because this is my ability of paying and I could not find a soloutuion he advise me to rebook in the next trip i did and I have payed 1400 AED on the next trip . realy it was above my ability of paying if my wife did not have an urgent situtation I will not rebook but she should go becuase his mother is so sick, p[lease help me to get refund at least the forst tickect

Hi my name is Neetu Kumari I I had booked the flights from new Delhi to Lyon by Abu Dhabi and Paris from Paris to Lyon I got a train ticket given by the Etihad airways which was very new to me.
so after reaching to Paris by flight got delayed almost 15min and than after the immigration and everything I reached the baggage collecting point and there it took almost 20 min for my bag to come and I had only 10 mins to catch the train but as there was no seat no. was indicated in the train ticket given by Etihad I asked a security personnel he told me to directly go to the train and show them the ticket so I did the same and than the ticket collector charged me 160 euros saying that it will get refunded by the airline so I even asked at the Lyon train station and they told me to write directly to you so my concern is about my refund; here I have attached the bill with all the necessary details.

Hi,
I travelled with my daughter from Hyderabad to Minneapolis on Jan 14th 2020 on Etihad.After waiting in the long lines for the economy counter, i approached counter 16 on Jan 14th around 1:00 AM IST .I had 3 check-in baggages and 1 of the bags was 25 kgs.He demanded $120 for 3 baggages.My 11 year old pointed out that it was not 3 but 1 baggage that was overweight.I tried explaining to him that i had the provision to checkin another baggage but decided not to therefore, i can remove some items from the overweighing baggage.He quickly corrected and asked me to pay $90 or rejoin the line from the very end.After questioning him on $90, he came down to $40.I was surprised at the inability of the Etihad staff member.I never encountered this sort of bargain with any other airlines.
The Etihad staff member this counter was extremely rude, impolite and made me walk to another counter hauling all my 3 baggages at 2:00 AM.I requested this gentleman and he allowed me to remove some items from my bags and asked me to directly go the counter 16 where i was initially being helped.
Before i could get help, a supervisor had stopped me and started questioning me about skipping lines .As I was explaining to him, his supervisor walked in and I explained to her, and she let me go directly to the counter 16 once again.
At the counter this time, my bags were 2 kgs below the limit.He was rude again and hurried me from there as if i was wasting his time.
Even though i arrived the Hyderabad 4 hrs before my departure, I barely made on to my flight to Abu Dhabi.At Abu Dhabi, i came to know that one of my baggages was missing.It has been missing since and i have important medicines in there.I suspect something fishy during the checkin at Hyderabad airport.
I never complained about any individual but this person working at Etihad counter #16 gave me and my daughter hard time and caused bitter experience traveling on Etihad.
I request authorities kindly to take an action against this person as he very unprofessional and is not kind to be helping customers at the counter.Also, request to trace my bags that have been missing (MSPAA21499).

Thanks
Kiran

Samsonite Brown suitcase was inappropriately handled on wrong handle by staff when moving it through the check in belt, we had a snap & when checked there was a big breakage at the back, had to bubble wrap the suitcase again, very worried about the safety of my properties to my final destination to FREETOWN Sierra Leone. I therefore informed the supervisor there and then, her name is Chenoa

I urgently await your response as soon as possible as
suitcase is not suitable for its intended purpose as its not safe to travel back to Australia due to safety concerns and likely damaged/missing to my personal belongings.

Pls. See attached photo of the damaged suitcase
Date of event:25/12 @ around 2015hrs
Place of event:Kingsford Smith Airport Sydney Australia
Flight No:KQ 5503
Thanks ABUBAKARR

I am supposed to be credited double miles as per the promotion below.

https://www.etihadguest.com/en/earn-miles/bonus-miles-sale.html

Etihad Guest Gold Member #: [protected]

I have contacted Etihad Gold Customer Service over the last couple of months and this matter has not been resolved.

I was sent an E-mail invite to book my tickets within the promotion period and I booked THREE tickets within that promotion window. Now, Etihad is NOT honouring their promotion. I have completed one travel - Boarding passes attached and TWO more to go. Etihad NEEDS to honour their promotion and not SCAM customers with FALSE advertising. I have given the link to the promotion which also has the Terms & Conditions.

Etihad should credit me DOUBLE MILES as per their PROMOTION Immediately!

I booked a flight on Etihad Airways and subsequently made a second transaction to reserve economy space seats. While the first transaction was smooth, my credit card was charged twice for the second transaction (seat upgrade). I contacted customer care and they said thg it's a "soft charge" that would disappear. However, that hasn't happened. I also wrote and email to customercentre@etihad.ae and there hasn't even been a response. Absolutely frustrating and appalling that an airline like this is allowed to do business and rip passengers off their hard earned money.

Nikolas Mills PIR: CDGEY34269 PNR: FEIQCN RQID: 752476

I am writing on behalf of my son, Nikolas Mills who travelled with your airline on the 27th of November this year to CDG. My son who is 22 years old, had completed 14 years of schooling and graduated this year from University with a degree. He had been saving for many years to travel to France after studies, and this was an exciting trip we all were happy to have him go on. Being a past travel consultant for many years, I recommended Etihad to my son, hoping that it would be a stress free enjoyable flight and the start of an amazing memorable trip.
Unfortunately it has been memorable for my son but not in a positive way. This trip, thanks to Etihad has turned out to be a holiday from hell due to the incompetence, rudeness and total lack of any assistance given by staff at CDG, ground baggage staff and Etihad contracted couriers.
When my son arrived at CDG, his bag was left behind in Sydney and after a lot of time waiting he was just given his papers for his Lost baggage report and nothing else. He was advised that his luggage would be forward to Marseilles as soon as possible. This was on the 28th of November. He did not get his bag back till the 7th of December. It was not even delivered, but he had to walk 4 kms to collect it himself in Marseilles from the courier depot.
As his mother, I am extremely upset at the way he has been treated. He is flying back home tomorrow and I hope and pray that his return flight will at least be incident free and stress free. I have been in contact with Etihad help desk via Facebook for the last 3 weeks and lots of promises were made, but nothing was done. I myself spent a lot of time making international calls to courier companies as did my son, trying to track down his bag. He arrived in France with the clothes on his back and some underwear. Not having anything for 10 days was an immense burden, especially since he was travelling on a careful limited budget. He had to purchase basic items of clothing and toiletries, and when we submitted a claim, we were given a pathetic amount of 90 euros as compensation. That was an insulting offer considering all the stress and time wasted my son had to endure.
I will now copy his exact details of the whole incident:

Dear Sir/Madame,

I understand you have received an email from my mother written on my behalf as I am currently in Europe on a three week holiday. The email briefly highlighted the issues i have come across. This email is to back up the statements in the previous and to add some context to some of the information.

Upon arrival at CDG after a 14 & 9 hour Etihad flight I arrived at the baggage carousel to find my bags were not present. I had to find someone who would help me and after 15 minutes of waiting I spoke to an attendant who took my baggage reference number, only to tell me my luggage, my only suitcase was still in Sydney.

The attendant then provided some generic paperwork about my contact details and what address the baggage would be sent to. I advised him that I didn't plan to be in the same place for more than three days and he explained that he couldn't do much about it as the delivery process takes time. Which as frustrating as it was, I understood the situation.

I arrived in Thursday the 28th and he advised me that it would arrive at the address I provided in Marseille on Saturday the 30th. There was no details about a courier, only a link to a tracking system where I used my baggage reference CDGEY34269 to check the so called location.

As I had 2 hoodies and a t shirt along with the clothes I was wearing and no toiletries. I had to ring my insurance company as soon as I finished travelling 23 hours to let them know the issue at hand and find what I needed to do. They informed to buy basic clothing and toiletries and keep receipts. Jet lagged and in need of sleep I travelled to Marseille that I had a flight booked for 2pm that same day. I bought basic $5 euros t shirts, underwear and socks. The following days I needed some more basics like 1 more set of underwear, some socks and a pair of pants and a jacket. This should not have been necessary if the bags arrived in the first place and was a stressful hassle to put together after the flights.

Saturday came around with plans to leave early in the morning, being changed to leaving later in the day as I was advised that the package only arrives on Saturday mornings. I waited around the apartments reception and from 8 until 12:30 nothing resembling a courier arrived. Only to receive a text from the tracking software "EY-CDGEY34269 - Bag01/BLACK - We have located an item similar to yours, when this is confirmed we will inform you".

Confirming my suspicion, that there was no chance a bag would've arrived and from the text it sounded like whoever was in charge wasn't bad sure it was even my bag specifically. I then called the number provided by CDG baggage customer service to enquire about the tracking, provided my number and was informed that the bag could never have arrived on Saturday. The earliest arrival would be Tuesday the following week.

Following this another text was received from Universal tracking presenting the following information. EY-CDGEY34269 - Delivery Info: No of Items: 1 Courier: ARC 18H30.

After this text came through that initially made no sense I put my tracking reference into the tracking software and it stated "access to your file is not available, please contact your airline".

I then called again to understand what was going on as I could not longer track my luggage through the software and the only info I could now go off was word of mouth, it "should arrive Tuesday hopefully". as per the customer service agents advice.

I called the CDG baggage tracing service number once again and spoke to one of the most inconsiderate, impatient, incapable customer service agents I've spoken to. I started the call and pressed the English option, he answered in French, I asked if he spoke English, there was a long pause and large sigh and laugh under his breath until I finally received a yes. I asked about what has happened to my luggage as the text about ARC did not make sense and I could not track it with world tracker as the file was unavailable. His response was this word for word "it seems the baggage has been picked up and will be sent to you sometime in the next 2 weeks". I asked him if there was any way to track it, any information on the courier like a name, number etc. He said he doesn't know any of that information and does not have the ability to find out. After asking very possible question relating to finding ways to track the luggage he cuts me off and says is there anything else you need help with today. Clearly he wasn't listening, didn't care so I hung up.

The next morning I looked at the text again and did some research on this "ARC". To find it is a courier service in Marseille and the 18H30 was a tracking number. I called the number on their website. That I had to go out and find myself and was told that the luggage would arrive on Wednesday and that it was out with a courier from Wednesday morning. I ensured that this courier company had my contact number for my international sim that i had to purchase to remain in contact as they said I would receive a text upon delivery.

On Wednesday I remained at the apartment complex back in Marseille from 9am until 4pm as I returned for 1 day with plans to head to Montpellier late that night. I didn't receive a text and nothing arrive since again wasting another day of a holiday I've put a fair investment into.

I travelled to Montpellier that night of the 4th and for the following day the 5th then traveled to Toulouse the night of the 5th. Still awaiting any form of a text or follow of any delivery, I received nothing. I then spoke to my mother on the morning of the 6th who has been in contact and working around the clock to sort this from her end as well which is ridiculous as it should've been sorted by baggage services and Etihad days before. She informed that the package should arrive on the 7th on a Saturday morning from 8 until 11.

The courier who was supposedly delivering the package was called Chronopost and from reading the many many reviews it was obvious a competent courier was not on the forefront of anyone's mind when organising this for my luggage and also the fact that it was supposedly arriving on a Saturday was ridiculous as it didn't happen the first time. I emailed the baggage tracking company provided by CDG who my mother was also in contact with asking for options and questioning the courier dependability and also options if I could even pick it up from the depot. There is records from a conversation with a man called Mark. Where he responded "it's not recommend to visit the depot", "waiting for the shipment to arrive at reception is the best option...I guess".

"I guess" this sums up the experience. Important luggage, lost due to incompetence and disorganisation and to be told when doing every conceivable thing that the so called professional "guesses" it could work is ridiculous.

Following on, As previously stated I received the info in Toulouse that afternoon of the 6th when I had plans to visit Avignon the following day with some friends. But was forced to take an 11pm bus back to Marseille as I needed my luggage.

The morning of the 7th I arrived at 5 in the morning, waiting in the station until the trains started at 6 and got to the apartment at 6:30. At 8 of course there was the issue of checking the tracking and being advised that "shipment not due for delivery Saturday, held at depot".

At this point, I was at my wits end, myself in France as was my mother in Australia. After the days and days of back and fourth of poorly organised information, feedback and back an fourth between tracking, couriers and customer services agents it was obvious that without my intervention nothing was ever going to eventuate.

At 8am Saturday morning, I walked from the apartment to the industrial port district of Marseille as I refused to pay 25 euro for an Uber or have to sort out what time a bus would ever make its way out there. After the 3km walk I arrived to wait in the chronopost foyer for 30 minutes until finally speaking to someone who spoke about 3 to 4 words of English. Over a 15 minute period I spent time translating information through google translate back and fourth until finally someone who spoke English arrived and stated that my suitcase was not in the premises, even through tracking said it was held at the depot.

After asking to check the tracking one more time a driver arrived out of the blue at approximately 9:30 and the lady at customer service witnessed him with a black suitcase walking into the warehouse. My suitcase.

I told the lady that it was mine, she called him over and I was handed the suitcase no questions asked. Which was very unprofessional from any standard. I was happy to receive the suitcase nonetheless. The woman at receiption only knew my name.

For insurance purposes as well as proof of delivery I asked for a form of paperwork as my suitcase was merely wrapped in plastic.

The driver went back and came back with a few papers crumpled up in plastic that must've fell off the suitcase that we're left in the van. Happy to provide images of this as well.

To conclude, for a first time solo traveler like myself or someone who travels constantly. This was an overall disappointing and dumbfounding experience to go through. My mother in Australia working around the clock with about 4 to 6 different customer service operators all telling her something different. Having to buy clothes and basic essentials with money saved for spending on the trip. Dealing with unprofessional, incapable operators who had no intention of making an effort to find a resolution and cutting short a holiday that has been in plan for a year.

I understand that this will be involved with the claim for compensation that will be put through. If you have any further question fell free to contact me on overseas sim I had to purchase on because of this on +[protected] or if not my email. My mother will also be contactable if I am not.

This will not go unresolved, please make an effort to get back to us with the what developments there are on this claim.

I don't want to hear it's high priority, or fast tracked. As from someone who has worked in customer service and with online business for years we know that means nothing. I'd just like a resolution from someone who wants to and has the ability to actually fix this mistake that was out of my control.

If there is any further information required, please let me know.

Regards,

Nik Mills

This is my response to the initial claim offer. All receipt attachments are in the email received by Iyad in Baggage claims, as I cannot attach them here. He also has all baggage tags, boarding passes and itinerary and e ticket details. To date we have NOT received the confirmation letter or email from Etihad confirming the dates that the bag was lost. That is just another item that is infuriating.

Dear Iyad,

I have received your email, and unfortunately do not agree with your amount offered as compensation. The amount of EUR90 is frankly an insult, as there were many more expenses incurred that we were unable to upload on your baggage claim form. There was only space to upload 2 receipts and there are many more that were advised in my letter and my sons letter which you should have now received. I also have been in contact with Etihad help desk via Facebook, which you would have seen in the uploads. Have you been able to get a true idea of the massive troubles my son incurred due to the incompetence and rudeness of Etihad groundstaff and couriers contracted to Etihad to handle misplaced baggage ?

l have attached all the receipts for expenses incurred to this email and would ask that you review the claim, contact Etihad help desk at Facebook and make a fair and reasonable offer for compensation. The total amount of costs for clothing and toiletries, my son incurred was EUR211 and he also had tour cancellations and purchase of a local sim card, which he was asked to get by Etihad baggage staff at CDG. My son was without clothes, toiletries for 10 days and your compensation does not even come close to covering the basic neccesities he required to function for the period he was without any personal items. He was very careful to only purchase basic items and tried to be frugal with all purchases. I am sure if you landed without baggage, you would not be able to manage with just a pair of pants and a jacket. This money had to come from his own funds, so it impacted on his holiday. He also had to cancel travel plans to wait for the courier that never arrived or even made contact to advise his non delivery. A closer amount of EUR250 would not even cover all of the expenses he incurred for the period of 10 days. I am sure that Etihad could understand EUR25 an day is not an unreasonable amount to compensate my son for his troubles and stress incurred.
He is still in Europe and flies home on the 16th. I hope Etihad can look after him on his flight home so that there are no further negative issues.

We also have been requesting, many times, a formal letter from Etihad, showing the dates of 28 November to 7 December, being the total time that my son was without his luggage. This letter has been requested many times and Etihad staff at help desk have sent numerous reminders to have it forwarded to us from your department. Could you please arrange to have a letter of acknowledgement of these details sent to us at your earliest convenience.

Your prompt attention in this matter would be greatly appreciated. I look forward to your response as soon as possible so that we can close this matter in a positive conclusion.

Yours sincerely,

Vera Mills.

We ask that you show my son some compassion and understanding, As his mother, I am so upset, knowing that I recommended Etihad in the first place. Your prompt assistance and reply would be greatly appreciated, so that we can put this terrible event behind us and move on with our lives.

Yours sincerely,

Vera Mills, on behalf of my son Nikolas Mills

Dear Sir/Mam,

Greetings.
Etihad Voucher #607 [protected] issued to me on 03-Dec-2018 with the value of INR. 10, 000.00.
I want to redeem the voucher money by transferring the same to my account.

The required details as given below;

Etihad Voucher No : 607 [protected]
Name: Vibin Varkey

Account Details:
Account Holder:Vibin K V
Account No:[protected]
Bank Name:Punjab National Bank
Bank Address: Moorkanikkara Branch

SWIFT Code: PUNBINBBDIB
IFSC Code: PUNB0258800
E-Mail ID: kvvibin.[protected]@gmail.com
Contact No: Uae +[protected]/ Ind+[protected]

Please do the needful at the earliest.
Thank You.
Note: email conversations has been done even though the refund process not completed & money not yet received.please refer the attachments for more information
Regards,
Vibin

Dear Sir,

This is to inform you that I am always preferred to be a frequent passenger with ETIHAD Airways since 2012. Presently, I am residing in Abu Dhabi, booked ticket through online with given details and checked in online. However, your boarding staff in airport prior to my travel were not permitted to travel without change the name saying not matching with passport. I was informed by saying they can't go for other details like passport number EMID etc. and I am forced to be paid Dhs.370 at that point for my emergency. Moreover, they were side lined, forced to wait me till end of boarding pass issuance which has humiliated during my travelling.

Attached, please find the online ticket, additional payment details, my online boarding pass, airport checks in details and passport copy for you information.

I am regret to inform and still surprised why Etihad staff is doing such difficulties to me during the year of tolerance 2019.

We shall appreciate you to have a justification on the above concerns that have faced during my last travelling with ETIHAD airways.

Best Regard's,

Anil Kumar
PO Box 5498, Abu Dhabi
Anil.[protected]@parsons.com
[protected]@gmail.com
Tel : +971 02.4941442
Cell : +[protected].

Re.: PIR: KTMEY18705
Booking ref.: UVSQLH
Flight EY292
Date 20 Oct 2019

Dear Sirs,

Flying from Birmingham in the UK, my Luggage did not arrive at my final Etihad destination Kathmandu.
I repeatedly contacted Etihad but was only told ‘I would be updated in 24 hours'.
I did not know if my luggage had been lost or just delayed.

I had to fly the next morning on from Kathmandu to my final vacation destination Nepalganj in Nepal.
I had to buy a replacement set of clothes (casual, trekking etc) and thus suffered anguish and financial loss.
My luggage arrived several days later at an airport 90kms from my final destination.
I had to travel to collect it.
I duly filed a completed claim on 5th November 2019 with Etihad and was told I would hear from the Baggage Claims team within 21 days.
This date has now passed and despite sending emails requesting a response, I have been totally ignored.

I would like to COMPLAIN about this, and if I receive no further response, will take my case now to the CAA.

Yours
Marc McConnell
3 Warren Avenue
Leicester LE4 9WX
UK

I am Githinji Joseph, holding ETKT [protected] = 1, holding a Kenyan passport number CK29058 flew from London to Abu Dhabi and proceed to Nairobi unfortunately our flight delayed in London due to unavoidable problem and we had to wait. For this case I missed my flight to Nairobi until tomorrow morning.
When we were received, one of Etihad staff told me I have been checked inn a hotel in the airport since the flight left. No one accompanied me to the hotel but my shock wasn't a hotel, it was a small cube with a bed and no shower, we arrived at 9:15 am, to make matter worse, I was to check inn in that cube at 11:00 am, so the receptionist told I have to wait.
After sharing and presenting myself to Etihad staff, I was told that only place and if I want a hotel I should wait not less than 5 hours for visa since all airport hotels are, full. I went on presenting my case since I was not comfortable to spend night in a cube and without shower nor toilet. I met another Etihad staff who took my passport and ticket and after 5 to 10 minutes she came back with information that I go to check inn in terminal 1 where I am now and comfortable. From 9:25 am I got a room at almost 12:30 P.m..
I felt unhappy, unwelcome and neglected with reason I cant tell
Abu Dhabi is one of the best airport but truly I was left there alone to struggle and I don't know why.
It's not the first time to fly using Etihad but this time truly I missed the Etihad I knew.
Always better to give first priority to your passengers especially when they miss connection due to delayment can be caused.
That my complain, done it with clear conscious.

My email: frjoe.[protected]@gmail

Sent this email on the 23rd havent heard from anyone. Pathetic

From: [protected]@yellowork.com
Sent: Saturday, November 23, 2019 11:00 AM
To: dutymediaofficer@etihad.ae; guest@etihadguest.com; adgetp@etihadguest.com; feedback@etihad.ae
Cc: 'Aijaz Ahmed' ; [protected]@yahoo.com
Subject: Unsuccessful booking transaction PNR EYTROL

Dear Concern

My name is aijaz ahmed. I tried to make a booking on the 19th of Nov 2019 under the name of Rehana Yakoob. Unsuccessful PNR number for the bookings are mentioned below. I called your helpline number multiple times and it was communicated again and again that transaction was declined and the amount is stuck due to soft transaction which will be reversed in 24 hours. Its been 4 days now and my amount which is nearly 1 million is stuck blocking entire limit of the master credit card.

I need to purchase the ticket but since amount has not been reversed I cannot use my card.

Booking Number
1. EYTROL 1st attempt
2. SARXBK 2nd attempt
3. WPBATB 3rd attempt

Transaction Number
Ca2271
[protected]

Local Bank in this case Faysal Bank says that the transaction was charged but not claimed by Eithad. According to them Etihad payment backed department need to contact them to remove this.

I would really appreciate if you can resolve this issue

Regards
AA

26 November, 2019

Etihad Airlines
Head Office,
New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates

Dear Sir or Madam,
I wish to make you aware of an unpleasant experience I had on your airline on October 20th of this year. My 9 year old son and I were meant to return home from Seychelles on Flight EY621 from Mahe Island to Abu Dhabi. After boarding, the plane sat on the tarmac for 2 hours while the crew attempted to fix a technical fault. We were then offloaded into the airport, and told to wait for further information. There was no further information provided until the following morning. (The flight was scheduled to leave at 8pm the previous evening). We were not offered a hotel room, despite numerous requests from passengers, and had to attempt to sleep on the hard benches of the airport. We felt this was very inconsiderate on Etihad's part. Many people, myself included, were traveling with children, and found sleeping on the airport seats to be impossible.
Because we missed our flight to Abu Dhabi, we missed our hotel booking at the Aerotel in Terminal 1 of Abu Dhabi airport. This was prepaid, and consequently I was unable to get a refund.
In addition, when we landed in Harare, our luggage was not on the plane. It arrived after 2 days.
This was our first experience with Etihad Airlines. We expected great things, as your airline has a wonderful reputation. Unfortunately, we were left quite disappointed. I do understand that planes develop faults occasionally; it was the way in which Etihad handled the situation that was unacceptable.
We are scheduled to fly Etihad again on 19 December, from Harare to Chicago, via Johannesburg and Abu Dhabi. Etihad Ref # 4TDXHQ (EUISMY). As compensation for our difficult experience and financial loss on Flight EY621 in Oct, I request that my son and I be upgraded to Business Class on one of the legs of our upcoming trip (Johannesburg to Abu Dhabi or Abu Dhabi to Chicago). We fly internationally two or three times per year and would prefer to stick with Etihad for these trips.
Thank you for your consideration.
Kind regards,

Jennifer Wells
+[protected]
[protected]@yahoo.com

Hi.

Reference travel to London Heathrow 12th November2019. Booking reference XUHCPT.

Departure DELAYS in Delhi meant the connecting flight in Abu Dhabi was missed. Flight was rescheduled for 10.45. This flight was also delayed by another 3.25 hours. Total delay in flights over 5. 5 hours.
Additional costs occurred at parking in Heathrow and purchasing foods in Abu Dhabi.
The entertainment screen was also not operation for the travel to Delhi.
Very disappointed with the service and lack of help provided.
I would like a complete refund of the journey plus additional expenses occurred or free travel on future dates.

Look forward to hearing from you.

Kind regards,

Harpal Dhak.