LuggagePros
Reviews and Complaints

So, I had a bad experience with another store and decided to give LuggagePros a try. And let me tell you, they didn't disappoint! I messed up my order a bit online, but when I called in, someone actually answered the phone right away! Can you believe it? It only took a couple of minutes to fix everything up and make sure my order was correct. And the best part? I got my new PacSafe bag in less than two days! It's so pretty, I can't wait to use it on my next trip. I'm definitely going to be a repeat customer of LuggagePros. They really know how to treat their customers right.

Prashant Shetye
Attachments
Tue, Jul 9, 12:50 PM (7 days ago)
to customer.care

Dear Sir,

Please help me, the detail of subject mentioned complaint is given below for your reference .

The Dubai airport authority has taken 910 aed from me against carrying the hand baggage during the flight boarding . However during the check in time they haven't told me anything about hand baggage charges and they said it is standard that 10 kg is allowed to carry the hand baggage . As checking done, they gave me a boarding pass and I went Inside the airport and I have purchased few items from duty free even duty free sales team said, the stuffs which is being purchased here is not chargeable and they have scanned the boarding pass . A movement I reached and step in the flight they have started checking the baggage and they said this is chargeable and it is clear mentioned in the ticket . As I said it is not mentioned anything in the ticket neither your team informed us during check in time, that hand baggage will be chargeable . the access baggage we can understand but such kind of things whatever amount charged for me is not acceptable . the Dubai is most happening country in the world and people believe in excellence service as well trust a lot .

thanks

Prashant shetye

[protected]

Hi,
We travelled from Brisbane to Hyderabad on 6th feb 2019 on flight TG474. Though we had a halt of 2 hours in Bangkok we missed our shopping and haven't spend any time over there and we were forced to board the connecting flight by the team.
We haven't got our luggage in Hyderabad and we were said to receive it by 8 Th feb morning.
I had my marriage Occassion on 10th feb and I missed all my clothing and important stuff in my luggage.
The bag tags are(TG8824145/146/147). It's very disappointing and frustrating to buy all the stuff again. We demand an explanation.
Regards,
Nikhil Reddy Koyadi,
File Reference: HYDTG12060.

Hello all,
This is about the luggage counter at alpiri where people leave there luggage n start there walk to tirumula. There are almost 5 counter over here, however only one counter they r accepting the luggage to be dumped rest all counters r closed... More over people are in queue for Near about 2 hrs.
Requeat to please take u immidiet attention in the issue n make the pilgrims happy in this devotional place.
Thank you

The luggage booking does not clearly show that bags are not included in the ticket price. Online luggage booking is r120 per bag. At the airport r250 per bag. What a rip off. Is that the way to make extra money? Selling cheap tickets and make their money on r250 a bag r500 for 2 baggage. My next flight will be through mango or kulula again, they do not have hidden cost. 😭😭😭😭😭

I wanted to order something from this website LuggagePros but I was not sure was it worth it or not and I also did not like that prices were so expensive! I decided to contact them and ask some questions. I found their phone number and when I called some young lady answered the phone. She was very rude and nasty and the end of our so called conversation she said that if I can't afford their products I should buy from another site. Then she added that I can order from eBay or Amazon where things are a lot cheaper! Can you imagine that? Absolutely terrible service! That girl should be fired!