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Egypt Airlines / EgyptAir
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Egypt Airlines / EgyptAir Complaints 100

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8:44 am EST
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Egypt Airlines / EgyptAir Lost baggage

I have travelled with your airline on the 21st of december from riyadh (ksa) to spain laying over in cairo, however I couldn't find one of travel bags once I arrived,

I have filed a report in madrid airport & did all possible things but till now no one can tell me where is my bag.

The last report from riyadh airport stated that the bag is still in cairo and I keep sending them mails but no one is answering.

Very bad customer service and no insurance for the lost items.

I was taking a lot of things for my family for christmas and no one cares about it

For me it is the first and the last time that I will travel with you and I don't recommend anyone to use this airlines since they are so reckless and irresponsible toward their passengers.

Name: hadi el awar

Phone # [protected]

Mail: [protected]@gmail.com

Hady. [protected]@unifiedhospitality.com

Claimed loss: More then 1200Euro

Desired outcome: return of the lost bag to Spain or financial compensation.

Confidential Information Hidden: This section contains confidential information visible to verified Egypt Airlines / EgyptAir representatives only. If you are affiliated with Egypt Airlines / EgyptAir, please claim your business to access these details.

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4:36 pm EST
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To whom it may concern, Me and my family travelled from OR Tambo in Johannesburg to Dublin Ireland on 30 October vir Cairo. Booking reference: JIYBGW I am requesting compensation for my damaged travel system we booked in as cabin luggage (before we got up the plane) The value of the travel system is more than €1200 but it will cost me €1200 to replace...

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Hi, Customer Service EgyptAir EgyptAir Building Cairo Airport Road Heliopolis, Cairo, Egypt Complaint Regarding Lost Luggage Dear Sir/Madam, I am writing to express my deep disappointment and frustration regarding the mishandling of my luggage during my recent journey with EgyptAir. My name is Edun Abdullateef, and I am writing this letter to file...

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Is Egypt Airlines / EgyptAir Legit?

Egypt Airlines / EgyptAir earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Egypt Airlines / EgyptAir to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, Egypt Airlines / EgyptAir is known for their high standards and safety. If you're thinking about dealing with Egypt Airlines / EgyptAir, it's wise to check how they handle complaints.

We found clear and detailed contact information for Egypt Airlines / EgyptAir. The company provides a physical address, 26 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Egypt Airlines / EgyptAir has registered the domain name for egyptair.com for more than one year, which may indicate stability and longevity.

Egyptair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Egyptair.com you are considering visiting, which is associated with Egypt Airlines / EgyptAir, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Egypt Airlines / EgyptAir website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Egypt Airlines / EgyptAir has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 100 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Egypt Airlines / EgyptAir protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Egypt Airlines / EgyptAir. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:18 am EDT
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Egypt Airlines / EgyptAir delayed/lost baggage

I travelled from Mumbai-Cairo-Manchester on the 9th of September on a

student VISA. due to some sort of problem from the airlines end I

haven't yet received my luggage. I would like to claim reimbursement

for my delayed baggage because I had minimal cash on me and I barely

have anything to sustain myself in this new country. all my essentials

were in the baggage that was misplaced so at least reimburse me so

that i can at least sustain myself till then. waiting for your prompt

response. i have attached my ticket and also my hand baggage tag but please note it is the check in baggage that's missing.

Desired outcome: i would like a reimbursement to sustain myself till my luggage is found since it had essentials like clothes.

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10:04 pm EDT

Egypt Airlines / EgyptAir Vandalized and missing luggage

I booked a flight from Lagos to Toronto on the 10th of August 2023 and we had a stop over at Cairo before heading to Toronto. but when we got to Toronto airport i couldn't see two of my bags, i only saw one and fill a complaint form.

Then on the 14th of August one of the bag was delivered without the third bag.

Also the bag that was delivered was vandalized as some of my items were missing.

Please kindly treat as urgent as i have valuable belongings inside the missing bag.

Note:

Damage luggage tag: 0077 MS 838890

Missing luggage tag: 0077 MS 838891

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Update by Godswill Onyekachi Akwari
Aug 15, 2023 10:11 pm EDT

below are my contact details:

Phone number: [protected]

Email: Akwarionyekachi@rocketmail.com

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9:14 am EDT
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Egypt Airlines / EgyptAir Check baggage

On August 1st, I embarked on EgyptAir flight [MS754] from Madrid to Cairo and flight MS849 from Cairo to Nairobi. To my dismay, upon arriving in Nairobi, I discovered that my checked baggage had been lost and was not available for retrieval. I promptly reported the missing baggage to your staff and provided all necessary information. It took an entire day—24 hours—for my baggage to be located and returned to me. This unnecessary delay disrupted my plans and created undue stress during my trip.

Moreover, my return flight on 10th August from Nairobi to Madrid turned out to be an equally frustrating experience. Once again, upon arriving in Madrid, my baggage was nowhere to be found. I immediately reported the issue to your staff at the airport and submitted all required details for the retrieval of my luggage. However, as of the time of writing this letter, I have yet to receive my baggage, and I am left without my personal belongings for the second time.

These repeated incidents of lost baggage have significantly marred my experience with EgyptAir and have negatively impacted my perception of your airline's services. I have been inconvenienced both in terms of time and resources.

I kindly request that you take immediate action to locate and expedite the return of my missing baggage from my recent flights. Additionally, I urge you to review your baggage handling processes and make necessary improvements to prevent such incidents from occurring in the future. I understand that baggage mishandling can happen, but the way it is handled afterward speaks volumes about an airline's commitment to customer satisfaction.

Furthermore, I would appreciate it if you could provide compensation for the inconvenience and stress caused by these situations. As you say in your website: https://www.egyptair.com/en/fly/baggage/Pages/liability.aspx . I hope that EgyptAir will demonstrate its commitment to customer service by addressing my concerns and taking appropriate actions to rectify the situation.

I look forward to a swift resolution to this matter and hope that my trust in EgyptAir's services can be restored.

Desired outcome: Provide compensation for the trouble.

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3:00 am EDT
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Egypt Airlines / EgyptAir Missing luggage

I flew from Dublin to Johannesburg on Monday 10th July on MS839 - my luggage did not make it to Johannesburg. The ref I was given is MS582973 for my luggage - this does not work on the app or on the website. I still do not have my bag and cannot get hold of anybody at EGYPTAIR! I have been informed by the Dublin branch that my luggage is with the Johannesburg branch but am unable to confirm this - please advise.

Passenger name Michelle Eliot.

Desired outcome: I want my luggage!!!

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8:40 pm EDT
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Egypt Airlines / EgyptAir Damaged baggage , no one care for 6 month

i had a very bad experincae with EGYPT AIR, ON JAUNARY 4/ 2023 AT JFK my baggage was damaged i spent more than a hour to make the report and calim , tried i also placed the claim on line with all the documents , pictures ,also mutiple massages on the website ( we care ) multiple e mail , no one even bother to answer my e mails , ! NO ONE CARE ! I tried to call NY office to talk to some one! any person ! no one answer the phone , and of course no option to leave a massage, 6 months now ,NOTHING ! 😡😡😡VERY BAD SERVICE

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1:59 pm EDT

Egypt Airlines / EgyptAir Delayed luggage; additional personal costs

Delivery of luggage that should have been on EA 17 Jan 23 flight from JFK to Cairo was delayed until 21 Jan. Luggage was finally delivered 21 Jan in Cairo. Four day delay required me to pur chase $182 of clothing and personal care items. All have been submitted to EA, but they will not reimburse due to lack of original ticket and luggage tag. Record of EA claim filed in Cairo and list for reimbursement have been submitted to EA several times.Original ticket and baggage tag were taken by EA employee at Cairo airport on 21 Jan. EA We Care division will not do anything w/o documents that EA employee took from me on 21 Jan.

Carole Fisher

Desired outcome: Reimbursemet for out-of pocket costs due to four day delay of luggage delivery.

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11:43 am EDT
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Egypt Airlines / EgyptAir Ms82 24th march 2023 - dereliction of duty toward elderly passengers

Dear Sirs,

RE: Flight MS82 – Cairo to Aswan on Friday 24th March 2023

Statement Regarding Dereliction of Duty Towards Passengers

On Friday 24th March 2023, my wife, myself and my mother who is 90 years old, boarded flight MS82 from Cairo to Aswan for the 06.15 flight. The scheduled flight time was 1 hour and 10 minutes. The aircraft left Cairo on time. Ten minutes from Aswan it was announced that the aircraft was

immediately returning to Cairo. There was clear haste on the part of the pilot to return. On landing the aircraft was on a remote stand. There was attention being paid to the port engine and on disembarkation of the passengers after about 25 minutes we noted a large pool of oil on the ground under the port engine. I served as an engineer in the Royal Navy and with expertise in gas turbines had a clear idea of the fault. The port side engine of the aircraft had developed a major hydraulic leak.

This is one of three independent systems on the aircraft and is a serious fault. It was obvious to me that the aircraft was out of commission.

The passengers were bussed back to the airport terminal and placed in a lounge without seating for all passengers. Our party left the aircraft last as my mother had to descend the steps to the bus. When

we arrived at the lounge the water and juice being handed out had all gone. One Egypt Air person, the last present, was leaving and when questioned made a vague statement about a flight at 11.00 a.m. Thereafter, about 08.35, there was no one available, no information, we had been effectively

abandoned by Egypt Air. Fortunately, I was able to find a concession two floors up and purchase the last items of available food with coffee. This was important because my mother is a type 2 insulin dependent diabetic. At no point did Egypt Air show any consideration for old and vulnerable people

with special needs on this flight, an appalling dereliction of duty.

Mid-morning an Egypt Air person came halfway down the stairs to the lounge and peeked around the corner (the man on the left in the photo). I asked him for information. He replied that he was just a

security guard. I asked him to bring the Duty Manager. It is clear this person went away and did nothing. At about 11.20 a.m. three people from Egypt Air came back to the lounge. Again, there was no information given. I took a picture of them as a matter of record and immediately received threats

of police action. After midday, the passengers were bussed out to a replacement aircraft. For the cabin there were only two Egypt Air persons, one a female, the other presumably from his shoulder tags a

first officer pilot. This was an old aircraft with dirty windows and stains on the interior. The safety briefing was very ad-hoc and we had no apology

So, we arrived at Aswan very tired, hungry, and de-hydrated. We have no forgiveness toward Egypt Air because.

1. Why did our original aircraft develop a serious fault. It was a relatively new aircraft. Is this

indicative of the maintenance standards of Egypt Air?

2. Basic and fundamental failure to exercise a duty of care toward the passengers. There is clearly an attitude of complacency by Egypt Air.

A journey that was scheduled for just over one hour took eight. We were minded at one point to just

get on the next flight home, a five-hour trip to the UK.

I find your tag line ‘WE CARE’ in these circumstances very insulting. Clearly you do not care. You staff lack any skills to help customers. They would rather run away or threaten them. When you look at the photo, the man on the left is the ‘Security Officer’, in my opinion a coward who does nothing and takes

no responsibility. His colleague in the centre is characterised by arrogance and threats, without realising passengers are the people that pay his salary. I have no issues with the lady. I suggest that both of these men are disciplined with formal warnings about their behaviour.

My requirement is that I received a formal written apology from one of your Directors with an assurance that in future your staff are mindful that some of your passengers have special needs and not to be effectively abandoned. In conclusion as a supposedly customer facing organisation, you

should be ashamed of yourselves. I expect a proper answer, but given previous behaviour, I will take this all the way to your CEO if necessary.

Your sincerely

Simon Amans

[protected]

simon.[protected]@btinternet.co

Desired outcome: Stated above

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2:36 pm EDT

Egypt Airlines / EgyptAir Lost baggage

Hello,

I took a flight from Sharm el Sheikh to Beirut on the 18th of March 2023, with a connection in Cairo (flights number MS29 and MS713).

We were 3 to check in together with 5 checked bags in total. All the 5 bags did not arrive to BEY airport with us so we filed a claim to get the baggage back. The next day, only 4 of the 5 arrived. I absolutely do not understand how only one of the bags, which were all checked and transported together gets lost.

the claim number is BEYMS30119. It is absolutely unacceptable! I live abroad and was planning to visit Beirut for 2 month so I brought EVERYTHING with me. I lost absolutely everything, my cloths, my medications, my work essentials, my souvenirs that I bought drom Egypt...

The bag is a black carry-on sized bag with hard material.

The estimated amount of money for my total loss of belongings (including the Elle suitcase) is over 4000$, adding to that the frustration, anger and inconvenience that happened due to the delay and loss which is priceless. Please let me know if you need full details list of my lost items.

I really hope you can help as this is absolutely unacceptable

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4:18 am EST
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Egypt Airlines / EgyptAir Rude, foolish, and aggressive flight attendants my

On my MS 985 flight from CAI to JFK date 01/23/2023 seat#39C

-the flight attendant hit my knees by the car (on purpose!)
-the other tall male attendant ignored me while serving the other passengers with juice!
-then the same person ignored me again while serving everyone else with coffee!
(as a punishment because I palmed his colleague for hitting my knees!)
- the other female fat hands one was so rude and [censored] with me all flight long from Cairo to JFK!

Now I can't even walk normally because my knees hurts, and I am waiting to see a specialist!
I paid, 25000 le for that [censored] service on the worst airline of the [censored]ty Egypt air!
I need my money back, or I will see you in the courts!

Desired outcome: My money back!!!![censored] airline company of Egypt air

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4:46 pm EST

Egypt Airlines / EgyptAir Lost Baggage

I had a connecting flight on 28/11/2022 from Jeddah to Cairo and then from Cairo to London Heathrow. Ticket Number: [protected]

My luggage was checked in at Jeddah airport and I didn't receive it on London airport. The luggage tag number is: MS798099 and the flight number was: MS779.

I raised a claim at the airport and the claim reference number is: LHRMS18899

I was advised I will receive my bag in 48 hours. When I haven't heard anything after 48 hours, I contacted them, and they didn't have any update or information about my luggage.

Please advise how to resolve this? I need my bag, there are so many valuable items were in the bag.

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3:54 pm EST
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Egypt Airlines / EgyptAir Luggage claim

The claim for delayed luggage (8 days) has been submitted, but no feedback received for more than 2 months.

Quite frustrating and looks like Egyptcare doesn't have customer care services in place.

Please review the details as attached below.

I attached the flight ticket, the regsitration on lost suitcase in BER, the evidence on delayed delivery of lost suitcase and the expense slips for essential purchases with banking details for payment.

This information should assist EgyptAir to get to the bottom of it and proceed with reimbursement.

Desired outcome: Please process my expense claim for essential purchases due to the delay of suitcase by 8 days...Please proceed with claim.

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9:23 pm EDT
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Egypt Airlines / EgyptAir luggage delayed

Hi

I want to get compensation for my luggage delayed for 5 days after I arrived to Canada coming from Tel Aviv through Cairo.

My claim number is YYZMS13352

I had to buy some stuff for me and my wife as the missing bag had most of our personal daily use stuff...

my email address is [protected]@yahoo.ca

phone number [protected]

I came back on Oct 20-2022 and i received my bag on Oct 25/2022 at 8.30 pm

Desired outcome: I spent money to be able to go and function

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12:38 pm EDT

Egypt Airlines / EgyptAir CAIMS38242 Damaged luggage

On the 15 of July 2022, on my return from Luxor to Cairo, my luggage was damaged, as our assistant from Cultura Travel retrieved the luggage the damage was immediately seen and we went to the counter and filed the claim for damaged luggage.

On the 17 of July 2022, they emailed my daughter (she was on the trip with me) and requested the following additional documentation and she forwarded me the email (July 19, 2022) so I could get this to them, since she had continued her journey to Paris:

Dear Customer,

Thanks for your email. We understand how disappointing it can be when your expectations are not met.

Kindly send us the following documents:

scan copy of baggage tag(s)

scan copy of the flight ticket(s)

scan copy of your passport bio page

full address and telephone for further communication

price of the damaged bag and it's invoices

On July 20, 2022 I did per their above requested instructions, sending all the pertinent requested information. To date I nor my daughter have heard from EgyptAir as to this matter of the damaged luggage and the compensation. I again sent them an email after they did not respond when all the request information was sent to them again attaching all that they had requested for this claim and still not response, update as to compensation for my damaged luggage. Soon it will be 2 months since this damage complaint was filed.

Desired outcome: I would like my money for the damaged luggage.

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5:16 am EDT
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Egypt Airlines / EgyptAir Lost luggage but no response from airline or baggage handler

Our bag was lost on 24 July, after a flight from VIE to JHB. Despite communication with Egyptair, they are not provide answers nor compensation so far.

1. My family and I traveled from VIENNA to JOHANNESBURG via CAIRO, leaving VIENNA on 24 July (flights MS798 and MS839). Upon arrival in Johannesburg our one suitcase was missing. This was reported to the baggage handlers, but we received no reference number, as we had to rush to our connecting flight to Cape Town. We were given a telephone number (Menzies Aviation, JHB ) and were able to contact them once, when they re-assured us that the report had been logged and that they would contact us as soon as there was news. However they have not contacted us on the telephone number and e-mail address that we gave, and there is now no answer on the number they gave us. We are very disappointed by this poor customer service and wish to claim for the lost luggage.

The details are as follows:

Main passenger: Gerhard Swart

Reservation number: QMUFKK

Missing bag tag number: 066657

(our other bags, 066664, 69, 76, and 83 were not lost).

2. Eyptair responded with reference number: FM2022219144646110 // JNBMS11899. They asked for a description of the bag and its contents, which we provided. Since then there has been no response from them.

3. I followed up again on 31/08/2022, but there is still no response.

Desired outcome: I think it unlikely that my suitcase will be found. Please provide compensation.

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8:06 am EDT

Egypt Airlines / EgyptAir Lost luggage and no one is answering or giving feedback to passenger

flight boarded from

OR TAMBO JHB airport on Sunday 4th SEPTEMBER 2022.

Flight details - name : Asimina Raptis

File reference : ATHMS13424/05 SEPT22/1113GMT

FLIGHT DATE: MS840/04SEPT/MS747/05SEP/

NUMBER OF BAGS: 1

TICKET NUMBER : [protected]

COLOUR TYPE: GREY/ALUMINIUM/SILBER UPRIGHT HARD MATERIAL

TAG NUMBER : MS826509/

Desired outcome: please find the luggage - no clothes and in Ikaria GREECE for 2 weeks ~need the luggage - no one from Egypt air appears to reply to calls -thus trying to get this from the South african contact -

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3:15 pm EDT
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Egypt Airlines / EgyptAir Lost baggage

We lost our checked baggage, it never come on the belt on our final destination.

It's been over 2 weeks, there is no satisfying response from Egypt air or Swissport (Managing lost and found at JFK airport, New York).

We boarded the flight from Mumbai, India to JFK, NewYork (layover at Cairo).

There is no way to inquire about the baggage status via egypt air customer care number, nothing works.

Responses to our email comes with great delay, it's very frustrating.

Desired outcome: to get hold of our lost baggage.

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SoniM
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Aug 17, 2022 8:30 am EDT
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Have you found your laggage atlast, I´m still waiting.

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10:28 pm EDT

Egypt Airlines / EgyptAir Refund and re-scheduling flight

1) Still waiting for approval on refund due to cancellation of the flight since

12/6/22

Booking no: 5MKOKE

2) Due to the above cancellation, my flight from Cairo to Sharm El Sheikh on

10/9/22 became useless

Booking No: 6AG65R

Desired outcome: 1) Approval on the refund2) Re-schedule my booking No: 6AG65R from 10/9/22 to 18/9/22 flight no: MS192 at 9h30

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Overview of Egypt Airlines / EgyptAir complaint handling

Egypt Airlines / EgyptAir reviews first appeared on Complaints Board on Oct 17, 2008. The latest review Lost baggage was posted on Feb 6, 2024. The latest complaint lost baggage refund was resolved on Sep 16, 2014. Egypt Airlines / EgyptAir has an average consumer rating of 2 stars from 100 reviews. Egypt Airlines / EgyptAir has resolved 15 complaints.
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  3. Egypt Airlines / EgyptAir emails
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    EgyptAir Complex, South building, Second Floor, Airport Road, Cairo, Egypt
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  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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