CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #462-481

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Reservations and customer service

Donna Deuell of Lakeland, US

Apr 28, 2021 1:25 pm UTC

Resolved

Replied

I am tying to rent a car in Lakeland Fl for 1 day to go to the Airport.
I am being told they no longer have other location drop off. My husband and I have been renting from Enterprise for over 15 years. He rents a truck for 6 mos at a time when working out of town at approx. $3000 a month.
Why is this now a policy? I was trying to reserve a car for May 13th so its not like I was waiting till the last minute. I guess customer loyalty is not a priority with Enterprise .

Enterprise Rent-A-Car response

Apr 28, 2021 1:50 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Donna Deuell, thank you for sharing. I assure it's never our intention to inconvenience a valued customer. To better control inventory, some locations prefer to specialize in round trip rentals. If you'd like to speak with us further about your experience in Lakeland, please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
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For users of TTY devices

+1 (866) 445-8284

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100%
Confidence score

Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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100%
Confidence score

Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
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Jul 02, 2026
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