CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #462-481

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Rental services

Silver55 Silver of Lewisville, US

Mar 30, 2021 1:43 pm UTC

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Downright rude customer service from so-called manager CHAD location 4695 - TX 121 Lewisville TX 75056. Reservation # Z952GN informed me that all had for rental was a pickup truck. Car accident reported they Nationwide Ins - I said you are required to provide a car in line with my Nissan Maxima. He said there's nothing else I can do. I said unacceptable. Tell me why you can't get me into another car? He said I didn't have a reservation and I said I did and provided it to him; as he still refused to assist me. What Chad could have done was get off his lazy butt and called other locations to accommodate a customer but he chose not to. I took it upon myself and called a different location within 15 min away. I called Plano TX & provided her with my res# and informed her of what CHAD told me. She said hmm well, I don't know why he told you he only had a pickup truck and said I can get you in a Nissan Altima, in which I took her up on it. Chad is incompetent and rude and one thing I'm not going to tolerate is someone who thinks I's going to provide me with the worst service along with a truck. He shouldn't be working there and is shady and based on info he gets from attitude - Sarah from Caliber Collision doesn't work with me! Enterprise needs to learn how to treat customers and shady with whom they rent to the cars they provide as discrimination is well and alive at this Lewisville location. I have also reported this unfair treatment to the FTC! The federal govt needs to know how Enterprise CHAD is running this business

Desired outcome: An Apology, should have been treated fairly and respected-Due to Chads negligence frr rental for 3 days

Enterprise Rent-A-Car response

Apr 08, 2021 3:41 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Silver55Silver, I am sorry our service did not meet your expectations and assure you it's not our intention to inconvenience a valued customer. We'd be happy to look into this for you. Please email Care@Enterprise.com with your contact information, exact rental office location, your reservation or rental agreement number, and more details of your rental. Thank you. – Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 02, 2026
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