CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #462-481

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Rental service ( 1 comment)

Liz Beer of Levittown, US

Apr 25, 2021 2:25 pm UTC

Verified customer

Resolved

Replied

When they go over the condition of the car - be careful. I noted a few scratches on a 2021 Malibu and then dropped it off the next day, the agent spent 30 minutes going over the car, got on the ground looked underneath and told me I dented the under panel of the left passenger door and put a claim in to my insurance - also charged my credit card an extra $500. Both State Farm and Capital One confirmed these claims are coming in more and more with Enterprise putting in claims - just to get the deductible (the insurance company disputes them but they keep the credit card charge)

Desired outcome: honesty

Enterprise Rent-A-Car response

Apr 27, 2021 3:44 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Liz Beer, I apologize that our service did not meet your expectations I would like to know more about your experience so I can help. Please email Care@Enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. -Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comments

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kimgb

League City, US

1 comments

kimgb of League City, US

May 20, 2021 3:25 am UTC

Experiencing the same thing right now. I returned a rental car Sunday, 3 days later finding out they charged my bank card $500 and claiming I damaged both front and back bumper. When I picked the car up there were black marks all around the base of car. The rep told me it was tar and to not worry. I took the car because it was only one in my insurance price range. Now they are claiming damage, charged me with out notification, even noted the car was soaking wet when I returned it. It's rained the last 4 days here- come on, of course it's wet. Disputing it now.

Enterprise Rent-A-Car

Ballwin, US

4 comments

Enterprise Rent-A-Car representative's response

May 20, 2021 2:26 pm UTC

Verified customer

Replying to comment of kimgb

kimgb, I apologize that our service did not meet your expectations. All damage claims are handled by our Damage Recovery Unit. Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. Thank you! – Carol

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
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Jul 02, 2026
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