CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #442-461

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Rental deposit of $200.00 refusal to refund

Federico A Perez Jr of US

Apr 30, 2021 12:27 pm UTC

Resolved

Replied

Many request of refund had been refused by the agent named rey and his manager named eric. They both insisted that the $132.38 they refunded to my bank is the refund of my deposit, I said no it was a refund of over-withdrawal of $132.38 to my bank. I then want to request to you the full amount of my deposit of $200.00 as soon as possible. Thanks!

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Enterprise Rent-A-Car response

May 05, 2021 3:10 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Federico A Perez Jr, your deposit hold is released on the same day you return the vehicle as long as you've made no changes or additions to your rental while the contract was open. How fast you see it made available to you is determined by your bank or credit card provider. Are you waiting for you deposit to be returned? We're happy to check on the process for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. –Carol H.

If you don’t resolve this problem, a complaint will be filled at BBB in seven business days.

Thanks,
Federico A Perez Jr
2605 E Van Buren St
Long Beach, CA 90810
[protected]

Enterprise Rent-A-Car response

Jun 15, 2021 3:56 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

File a complaint Write a review

View all Enterprise Rent-A-Car contacts

Frederico, for your privacy we ask that you please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience so we can share personal details in a secure setting. Thanks. –Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 02, 2026
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