CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #442-461

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Explanation between rental and insurance

Dee Moore of Lake Placid, US

Jun 10, 2021 8:21 am UTC

Resolved

Replied

I have used Enterprise before this time and happy with the service. I had to have work done on my car this last time and they use Enterprise which I had no problem with. The young representative was a fast talker and kept saying about the rental. I'm 81 years old and listened to his conversation as much I could. When we started inside he kept saying a charge for the rental. I kept saying that this would be paid for by my insurance. He said that this was correct but I needed to pay this amount at this time. The cost was $148.00+. I questioned him but paid the amount. Then he called me during the last days of last week and said that I had paid up until the 7th of June and needed to pay up to June 9th. I said I was confused as to why He was asking me to this amount. I called my insurance agent and he placed me on hold and called Enterprise. Said it is collision insurance. I said if he would have used those words I would have said I have insurance and didn't need anymore. He (Ken) said he would e-mail me my contract which I never received. When I went in and questioned the girl on Monday she cancelled the two days plus one and ran off the contract. I live in this small town but have lost all confidence in how Ken handled talking to me and talking so fast that if he mentioned insurance I would have heard it. Finally found information on where everything was on the car down in the spare tire location. I asked the girl who gets the insurance information and she said Enterprise. Well welcome to almost $200 of my money which I can't afford losing.

Desired outcome: Better explanation of what Enterprise is seeling

I still work so it isn't I can't comprehend what is being said but your employees need to talk slower and address that it is insurance related.

Enterprise Rent-A-Car response

Jun 10, 2021 1:09 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

File a complaint Write a review

View all Enterprise Rent-A-Car contacts

Dee Moore, I assure you it's never our intent to inconvenience a valued customer and I do apologize for any inconvenience. If you'd like to speak with us directly., please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments

Add a comment

Enterprise Rent-A-Car - deposit refund 66

Resolved

Replied

Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call 111

Resolved

Replied

Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time 2

Resolved

Enterprise Rent-A-Car - Billing for damage that is not responsibility 26

Resolved

Replied

Enterprise Rent-A-Car - false damage claim 38

Resolved

Replied

Enterprise Rent-A-Car - damage claim

Resolved

Enterprise Rent-A-Car - odor in car 2

Resolved

Enterprise Rent-A-Car - Car rental service

Resolved

Replied

Enterprise Rent-A-Car - fraudulent damage claim 2

Resolved

Replied

Enterprise Rent-A-Car - rental/discrimination

Resolved

Replied

View all Enterprise Rent-A-Car reviews and complaints

Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 1 1 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number

100%
Confidence score

For users of TTY devices

+1 (866) 445-8284

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 1 1 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number

100%
Confidence score

Customers with Disabilities

+1 (866) 458-9227

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number

Enterprise Exotic Rentals

+1 (800) 325-8838

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number

Maintenance Program Information

855-266-9289

Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number

Enterprise Car Rental Reservations

+1 (877) 416-0000

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number

en Español

855-266-9565

Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 1 1 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number

100%
Confidence score

Customer Service

800-307-6666

Click up if you have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number

Roadside Assistance

866-507-6222

Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number

Enterprise Plus® Member Services

866-225-4284

Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number

Customers with Disabilities

+1 (877) 881-5500

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number

Enterprise Business Rentals

1-866-4-LUX-CAR

Click up if you have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number

Enterprise Exotic Rentals

+1 (888) 227-7253

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number

Enterprise Car Sales

+1 (888) 736-8287

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number

Enterprise Truck Rental

+1 (877) 233-5338

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number

Enterprise Fleet Management

+1 (888) 480-3722

Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number

Direct Dealer Program

More phone numbers

Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 02, 2026
View all Enterprise Rent-A-Car contacts