CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #462-481

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Deposit refund

Dgonz90 of Las Vegas, US

Mar 24, 2021 10:48 am UTC

Resolved

Replied

My deposit was initially $250 that I saw on the device the agent made me sign but was only refunded $240 by the end of the night of me returning the vehicle, but this morning my account reflects the amount refunded has been taken back? I didn't approve any transactions and the agent checked the car and approved my deposit would be returned to me.

Why would the deposit be refunded into my account and gone the next morning?

Desired outcome: Refund deposit

Enterprise Rent-A-Car response

Apr 22, 2021 4:13 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Dgonz90, your deposit hold is released on the same day you return the vehicle. How fast it is reflected as available is determined by your bank or credit card provider. Are you waiting for you deposit to be returned? We're happy to check on the process for you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and all the details of your experience. Thanks. – Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
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For users of TTY devices

+1 (866) 445-8284

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100%
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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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100%
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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
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Jul 02, 2026
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