Enterprise Rent-A-Car review: Car rental - charged damages

As for us personally, we have been renting cars consistently about 6-8 times a year to do road trips to Edmonton & have never had to deal with a situation like this before. We mainly rent through Avis and National (no complaints, both good). I would suggest no one rents from Enterprise unless they make changes to their inspection procedures. Since August 2020, Enterprise is charging us for damages (damage claim #[protected]) that we didn't do & we are still waiting for a resolution. My husband and I rented a car and drove it 1.9 km to our home (we live in the same neighbourhood as their rental office). During the inspection Enterprise did with us before we took the vehicle off the lot, the employee went inside the car with my husband while I stood outside the car & waited. As they were writing up the paperwork on an ipad in the car, I could see a constant drip, drip, drip coming from the passenger side wheel well/housing. Since the car exterior was very clean I thought they must have just put it through the car wash & that the drip was water. We took the car home and parked it for 45 minutes in our driveway. When we came back out to the driveway we noticed it was still dripping & that it was leaving a coloured blueish puddle on our driveway. At that point we knew it wasn't water dripping from the car and that the car had an issue. We called Enterprise, but they didn't answer, so we drove it back to Enterprise and they gave us a different vehicle. The next day they called us and charged us for the damages, saying that we did the damage to the car that caused the leak from the washer fluid reservoir and at that time they said there may be even more damages to the car that we were being blamed for. The mechanic says that a crack to the washer fluid reservoir normally occurs if the summer fluid is not replaced with winter grade fluid when the temperature outside is freezing. This car in particular does not belong to the GP location, but to a Calgary location. They have not given us our $250 damage deposit back yet. Now it's October and they have billed us with about another $456. We are considering legal action. We know that the employees at Enterprise didn't inspect the car properly at ANY point before we rented it and that it shouldn't have been rented out to anyone in the state it was in. Now we are stuck with a battle with the company because of the carelessness by staff and lack of proper procedures by the company. They seem to have a big operation with lots of staff so I'm not sure why they are not inspecting vehicles properly. It could be that their procedures are to only inspect vehicles as they are going out, but that's not satisfactory given that they may not walk around the vehicles properly at this time and in this case, they say the car was just returned from Kal Tire where they say it was getting an oil change. There should be multiple times when vehicles are inspected (with all fluids topped up at the time of inspections) to ensure that all vehicles are in working order before customers take them. With this particular incident, they told us that Kal Tire didn't notice the washer fluid dripping at that time. My question is, was the washer fluid reservoir filled at that time, because surely they would have noticed it dripping. Also, why are they not inspecting the car themselves and relying only on what Kal Tire tells them is right or wrong with the vehicle? And why was the oil getting changed at Kal Tire for a 2020 car? Wouldn't the car be getting oil changes at Nissan? Usually new cars get oil changes at the dealership. If anything, it only shows that they were not inspecting the vehicle properly on a number of occasions and that the only inspection they did do that was done with us, they missed noticing that the washer reservoir was leaking. I would love to hear more reviews that detail other customers experiences. My husband has looked online and has seen bad reviews for Enterprise charges for false repair claims and/or damages. CBC has done a "Go Public Investigation." There are bad reviews on Facebook and Better Business Bureau site.

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