Enterprise Rent-A-Car

On 7/05/17 I personally visited the enterprise rent a car office in Franklin NC 28734 and made a reservation to pick up a 15 passenger van on 7/17/17. The reservation number is 8c8kyw. A member of our group visited the office the 5 days before pickup to register as an additional driver, and was told everything was good. On Monday morning 7/17/17 I arrived at the office to pick up the van and begin our vacation trip, I was told that they didn't have a van to fulfill our reservation, the young man helping us called the manager (who was not at the office) to find information about the van, he was told that the van had been brought in late in the previous week and had body damage so it was taken to a body shop for repair. The manager had made no effort to procure another van for our reservation so consequently we were told it would be between noon and 2 pm before he could have a van there. We were forced to cancel our reservation and make other arrangements to transport our people on our trip.

In mid June of 2017, we received a rental from Enterprise in Aiea HI.

Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was infested with roaches, INFESTED! I have five children from the ages of 24 to 9 and a 3yr old grand daughter. The roaches were crawling all over the van inside and out.

There were so many roaches in the van that none of us wanted to get in, but we had to go home, it was late. We used news paper and tried to rid the van of what we could see. We all got in and my 14yr old son held all of the bags and purses, so the roaches would not get into any of our belongings. My daughter had to hold the 3yr old in her lap, because there were roaches in her carseat. My 9 and 10 yr old children would not sit completely in their seats, the roaches were all over.

Early the next morning we took the vehicle back to the Aiea location, and they were corporative, and exchanged the vehicle. While heading to the beach that same day, my children see roaches. So we head home and cancel our day, because the location was closed. Early the next morning, I contacted the location and they were closed. I then called customer service and explained the issue. The lady I spoke with instructed me to return the vehicle to the airport location. She further added, due to the fact we received two vehicles with roaches from the same store, it appeared to be a location issue.

Before going to the airport location I gave them a call as advised, I gave a brief to the young lady who handled the call. The airport location rep then abruptly put me on hold, stating that she needed to talk with her manager. She then returned to the call and informed me that they had no vehicles and could not help us, with zero consideration and total disregard for our plight. I asked to speak to her manager, she told me he was too busy and he would only say what she had already told me. I expressed to the young lady, this poses a safety issue as well as a rather large ticket. She concluded the call by saying, "Well I suggest you to take the van back where I got it."

Extremely irritated and completely appalled, I call customer service for the second time. I give the gentleman CS rep a breakdown of what all has transpired within the 15 mins from, my first call to customer service to the present call at that time. The gentleman was just as appalled as I and he dissects each problem individually. He first delivers my complaint to the general managers, second he makes a complaint of the roaches and third he advised me to call roadside. He suggested I call roadside because he did not have the ability to change cars.

As advised I called roadside assistance and again explain the same story. Naturally, the gentleman I spoke with, was not happy. He had no problem switching out the vehicle, he looked into the airport location and informed me that they had plenty of vans.

Upon entering the airport location, before my husband and I were confronted with more unprofessionalism. We walk in and all of the employees were in the back office lounging. As we were approaching the counter, a young lady comes out of the office and says "We don't have any cars tonight",
"We don't have nothing". My husband and I hadn't even got close to the counter, we hadn't even spoke. We proceed to the counter and tell the young lady why we were there, she continues to tell us they had nothing to give us.
Once able to get a word in, I let her know I had just spoken to roadside and roadside handled the transaction. She then leaves the counter, she returns with another female and the continue to tell us they can not help us. I ask the other lady to look it up, and hesitantly she pulls up our info. Without saying anything further to us, she walks back to the office. The first young lady we spoke with then returns and asks for the key to the van we were returning.
We give her the keys and she walks away, we are just standing at the counter waiting for further information or direction. Now a different female comes out of the office and says wait outside for someone to help you.

So now we are waiting outside, a different young lady pulls up in a different van. She exits the van and while walking away from my husband and I, she says, " you can check it out if you want". I say to the young lady I just don't want any roaches, she then replies all while still walking away from us,
" the van only has 170miles on it, its brand new". My husband and I were speechless, absolutely zero respect to us and they gave us a car that was over 60% downgraded...

The next morning I received a call from one of the general managers by the name of Charlie. I gave him a complete break down of what all took place in full detail. He said he was unhappy with the actions and he apologized for all of the mishaps. He told me that he would find a van with the same amenities as the one we had and if he could not find one he would get us an SUV. Two days went by and I get a call from Charlie and he tells me he was not able to find anything for us, and I never heard from him again.

So here we are...
We get a van with Roaches.
We take it back and get a second van with roaches.
I call costumer service and I try to take the van to a different location and we are refused.
I call customer service again and roadside assistance.
They make the change in the system, and the new location left a very bad taste in our mouthes.
We had visitors here for a short amount of time, and we lost most of that time due to transportation issues, that were completely absurd!
The employees of Enterprise Rent a car on the island of Oahu, were very unprofessional, rude, cold and condescending to me and my husband on any and all levels.
We were given one of the most disgusting, inhumane vehicles from a car rental business ever in our lives.
Not only was the vehicle inhumane, it posed a safety issue, due to the fact that if a roach were to crawl on the driver while driving, it could have caused a very bad accident. The roaches were crawling in my grand daughters carseat, so we had to hold her on our lap, if pulled over we would receive a large ticket. We lost one week and a weekend of our visit with our daughter and grand daughter, they were here for two weeks. My husband and I haven't seen out daughter in 5 years because we have been traveling the world due to my husbands service in the US Navy.
This issue with Enterprise Rent a Car took up most of our visit with our daughter, we missed reserved dinners, we lost money on a luau we were unable to attend. We took this issue no further than my calls to customer service.

Our claim now continues and our truck is once again in the shop on the same claim. Once again we need a rental car, we go to Enterprise rent a car Mapunapuna and again we are greeted with very cold service...
We enter the location unbeknownst to us about 20mins before closing and a young lady came to the counter. The first thing she said to us was, she had already shut down everything, but as she was saying that a male employee was finishing up with a customer. She pulls up the info in her system and she says, "All we have is compact cars". My husband tells her that we had a van prior to, and she then replies,
" if you want a van you will have to pay the difference." My husband informs her of the case, I add to the conversation that I had personally spoke to Charlie, and I retrieved his voicemail from my phone. She tells us,
"Theres not much he can do, He's the central manager."
"Plus hes on vacation." My husband then asks her if there was anything she could do for us and she then accuses him of being angry because she won't give us a free upgrade. I then told my husband we should leave, because I had enough of the disrespect and completely rude and unprofessional employees of Enterprise Rent a Car here on Oahu...
So once again we are at a major inconvenience, I have 4 kids and no vehicle...
With everything that has taken place from the beginning I would expect Enterprise to stay true to their "TOP BOX" commitment.
So far there has been nothin TOP BOX about anything my husband and I have experienced with Enterprise Rent a car.
At this point, my insurance company will be notified of the service and treatment and the condition of the vehicles that Enterprise Rent a car has provided to my family...
The sad part of it all is the Founder of this company served in the US Navy,
Im sure he would completely disappointed and dishearten to find out that a fellow service man also US Navy master chief and his family had such a horrific experience with his establishment.
At this point all I can do is hope that, things get better and costumers will be treated with value, I would not wish this for anyone...
Yelp enterprise rent a care in Hawaii, theres plenty...

was assigned by Nationwide auto insurance to provide me a rental car, I called the Oxnard branch to set me for pickup and they said yes will pick you up at 5:30pm I waiting but before 6pm I gave them a call and they are busy and told me they will send somebody to pick me up but, after 6pm I ask my wife to take me to the office branch to see what's going on, when we got there I waited to finished up with the other costumers. Then I talked to manager he said he sent somebody but can't find my house, and they said they called me but, never did my wife and daughter was waiting at home 5:30pm from the time they promise till after 6pm. Ask the how much more time to wait he 10 to 15 minutes that's almost 6:30pm so I decided to leave because they made mad about the all promise made. The next day I called again and talk to lady and said she will ask the manager to give me a call back and never did so, called again to talk to the manager and he told me that I'm not going to get me a rental car from them anymore for he's declining me to access renting a car from the Enterprise rental car anymore then I hung up the phone because he made me pissed off. So, I called the other branch in port Hueneme branch to get me a rental car they said I won't be able to rent a car from the because the manager from Oxnard branch told them not to give me access to rent a car too, what in the whole world to deal this kind of place, do we still have to do business with this kind of company? I encourage you all to avoid this rental car put them out of business

july 14, 2017 I tried to rent a enterprise car and the first swipe of my card they said it was declined. I know that should not happened.He tried two more times and he said it was declined. I left and found out that the card was NOT declined the very first try and over $800 was taken from me. I told them and thought i was lying so i called the bank on speaker and the bank did tell them that they did charge over $800 and it was not declined. And he was told that it was enterprise that needs to take the hold off my card to return my money. Enterprise still insists that it's my bank that is the problem and its not. And all three times that they swiped my card it was a different total. That is a lot of money to me and I need it now. I still have not heard from them, and dont know what to do.

I rented a vehicle in Nice, France. On return, the agent indicated apparent damage to the vehicle with zero evidence of said damage. The agent inspected the car for about 10 minutes with the light on his cell phone trying to find something. It was probably one of the most humiliating experience I have ever had. I felt like being mugged and you have no control over the process. Being in a foreign contry and a flight to catch I decided to wait for the final invoice. Needless to say, I had to request the invoice on the Enterprise Website which was received a several days later in French.

Today at 530 My husband and I left work and went to the closest location to pick up a rental car due to an accident. Car was in the body shop. While we were talking to the young man name Rincy about renting a car. Dawnisha was arguing with a customer and extremely loud I couldn't even hear him. My husband and I asked him if they had a rental available at the tier that the insurance co approved and they did not. We asked when and where else we could get one available and while he was trying to speak she starts talking over us and the other rep. Loudly again explaining herself but had no resolution and did not offer customer service whatsoever. I asked her if she could call another location and she made me call and continued arguing with my husband. At that point my husband asked her to stop treating us the way she was and not take out anything on us from the previous customer. She did NOTHING to help us resolve pur concerns.

I put a deposit down on a truck that I saw on the enterprise website. The truck was at an Enterprise car sales near Atlanta, GA. Terrance told me that he needed a deposit of $546, so I let him put it on my Discover Card. The truck was brought to Glen Carbon, IL. When we went to look at the truck at Enterprise Car Sales department in Glen Carbon, IL, we decided not to buy it. It did not meet our expectations and would not work for us. Now he tells me that my deposit is non-refundable. He did not tell me up front that my deposit was non-refundable or I would not have made the deposit. I have looked for the truck online, but seems to have been sold. I had told him in an earlier e-mail that we were sorry for the inconvenience and hope that they could sell the truck to another buyer. Now this is what I feel that's unfair about all of this. The truck has apparently been sold and they will not return our deposit. Why should I loose my deposit when they were able to sell the truck to someone else? I hope that we can get our deposit back.
Thank you,
Larry C Duvall
1258 Patriot Road
Centralia, IL 62801
[protected]
duvall.[protected]@gmail.com

I rented a car in Montebello branch in Los Angeles from July 3 to July 5th 2017.
There was a hold of 233$ on my credit card. I returned the car and closed case in the morning of July 5th. I got charged 53.70$ again. However I never got my 233$ back. Manager said it will be a hold, but the money was deducted from my bank account at the time of me taking a car from them. I called today and got an answer that it's a problem with bank. This is not my first time renting a car and every time holds on my bank account were released instantly prior to my returnings.
Unfortunately I read a lot of complaints about this company holding customers' money only today, when this problem happened to me.
I'm a tourist and I started to think that my money is now lost =(

Hello! A couple of months ago, I rented a car from National. It was the Jersey City, NJ 07302 branch. After I returned the car, they assumed without consulting me that some damage was done to the car. They charged me the $250 deposit without notifying me. I called a week later and they told me they found a few scratches that I didn't do. I disputed the decision and proved I didn't do the damage. It's been two months and no one contacted me about the refund of the $250 deposit. I called around 15 times the Damage Recovery Unit and the Jersey City branch and no one cooperated. They said they will contact me and they didn't not evan once. They said they will solve the issue and no progress was made despite my phone calls and e-mails. I have al the phone conversations recorded and available for you if you want them for documentation. Almost 3 weeks ago, they said they will refund the money within 10 business days. They didn't. Yesterday I called again and they said they are in progress of writing a check. I cannot accept a check for two reasons: first of all, I don't situate at the same adress anymore, Im not evan in the USA; second of all, in my country they charge me around $100 to cash any foreign checks. I need the money back into my bank account. The damage recovery unit forwarded me back to the New Jersey branch so they can send back the money. I spoke to Giovany Martinez who said a manager will call me to solve the problem. Of course no one called me. I called back, Martinez gave me the number to the manager (Mike), I explained the case for the 20'th time and he said he will do some research and get back to me trough e-mail. He didn't.
I did nothing wrong, I respected the contract and I was charged for nothing. I shouldn't strugle so much to get my money back, as thei took it in a second from my debit card.
Try to understand that $250 in Romania is 3 weeks pay. It's a lot for me. I cannot let this go and I will present my case up to the Enterprise management and USA Authorities to get back my hard earned money.

In my years of using "enterprise", I have never been left so speechless and dissatisfied by an organization. I rented a “Ford Focus” at the 44 Westchester Ave location on 6/22/2017, picked up the car around 8 am that morning.

On 6/23/2017, two tires on the car blew out; leaving me stuck in Nyack with my 14-year-old son and my 16-year-old niece until 1:30 am in the morning. I contacted the Roadside assistance crew at 10 pm no later when the tires blew. They communicated that all local rental dealers were closed so they would need to contact Westchester airport to see if they could get a car out to me. I went ahead as well and contacted the airport and spoke to "Clair C" who went above and beyond her called of duty and stayed passed her scheduled work time until 1:34 am trying to get us a car to our location. In a period of one hour, I spoke to 6 different dispatchers with no end results. It was one run around to the next; the lack of communication was endless. It was beyond pathetic that the tow truck never showed up and put not only our lives in danger but also an "enterprise" worker. At one point the dispatchers communicated that the tow truck was on location at the airport, I heard Clair even asked others to go outside and check if there was a tow truck anywhere on the site, this young lady had me on the phone checking, that truck was nowhere in site. He never showed up, so not only was he not there, he lied to the dispatchers. How pathetic!

I tend to teach my children this motto "the name, meaning... the last name they carry is borrowed...when they leave our house and does anything to put their character and integrity at risk...that's not only a reflection on them but the family name. Well, the same goes for enterprise... any 3rd party vendors you hired to represent your brand and your organization, they are a reflection on you.

It is important those representing your organization, speaks volume to your brand, your name! Michael Gonzales did an amazing job on Saturday to get us another car and Jean Carlos Martinez but that still it put us way behind our schedule. It caused me to missed my flight on Saturday, had to pay extra for a night to stay in JFK and didn't make back to Arizona until Sunday at 11 pm. This entire ordeal was beyond stressful and pathetic and I hope and prayed no one else would have to endure this much pain. I am contacting Pam Nicholson as well because she needs to know and understand that her bottom line people are not doing what they should be doing to uphold the brand and name of the organization. That's a reflection on her if she does nothing.

It’s very unfortunate this situation leaves me with such displeasure I would never use enterprise service and or recommend your service to anyone.

I have rented through enterprise and every vehicle I received I have brought back due to condition of interior.
I was told by management trainee that they currently do not have auto detail personnel not until the summer.
So I inquired about the position and fill out online application but they didn't even have that position available online.
To present me with partial clean or not clean at all vehicles is not sanitary nor worth renting but because I needed the rental I had to clean the outside a spot clean as much as possible on the inside. At no discounted rate.
I am a enterprise plus member and was told that the particular location I rented from does not participate in this program.!. Really! I had to call member services and have them retrieve my rental history. I was then told by Emily the branch manager that I could not use my plus member points for renting.

I rented a car so my boyfriend and I can drive to Sacramento for a family graduation. Neither of us wanted to put the miles on our personal vehicle. I orignally made the reservation for a week. Because it seemed resonable, even though we were returning home after 4 days. Once arriving in Sac the maintence light kept coming on. We contacted an enterprise in the area for assitance and was given the cold shoulder, and excuses about how it was not their car, not their responsibility. We took the car to get check out and it had absolutely no oil in the car. So we had made sure to put oil in the car. After that the car ran better and the light went off. We kept receipts so that we could inform the location (Long Beach, Ca)where we picked up the car about the issue. Since we had the rental for a week we extended our trip and stayed a few more days. We called in to have the rental extended until Monday. However my card was charged an additional amount and I needed clarity as to why. Called in and was given some bogus crap about needing to have a credit on the account and I would be refunded when I brought the car back. Well I couldnt understand why you would charge my card without my permission for additional amount when I was already charged for the rental plus a deposit, which made a credit available on the account. never had to do this before either, but Enterprise has seemed to find new ways to change their policies without consumer notification. I went back and fourth with the manager about how the rates I had during my reservation was not the same as the rates her was charging me and how come they did not ask nor notify me of any additional charge. He said he would give me a customer satisfaction discount for the trouble. I informed him that I no longer wanted to extend my rental and would be at the location bright and early in the morning. He said he would be there to help me as much as possible the next morning.
Of course when I arrived he was not there and I ended up dealing with another manager. Who tried to fix things but it was not at all to my liking. The customer satisfaction discount a meesly $10 off my rental. I ended up paying way more money than I had planned because I decided to take the car back because the rates they were charging where not the same as what i was told prior to extending my rental. I feel bamboozeled by enterprise and I will never rent from them again. How is it that 1 week was cheaper than the few days extra and I rented, because i insisted they take back the car i no longer was given the correct rate and charged more. Not to mention I was told the car was not in need of maintenece and was not reimbursed for the oil service it was given when in my care. But if I had broken down because of it I'm sure they would have charged me for that too.

I had a reservation I was picked up at 7 pm. I was upset about that, then the car wasn't clean and the change oil was on. I had no choice but to take it everything was closed. I planned a trip that memorial weekend. So when the weekend was over and enterprise was open I brought the car back. Not only did I pay full price for four days I lost my rewards day. I will no longer rent from that one. On Kobe/22nd Tucson AZ this has been a continuous problem. And the manager has no remorse about what the customer goes threw. I have receipts for everything.

i rented a chevy cruz from enterprise for three months every month I had it they checked the vehicle for damages and there where none. I used the vehicle for work. my companies policy is they inspect any new vehicles that you drive to remove the company from paying out for damages. my company documented all the scratches that where on the vehicle. I returned the vehicle on may 8, 2017. three days later enterprise called me with claims I returned it damaged.i have a report from my security department that states on the day I rented the vehicle it was scratched. this company is try t use me to get a new paint job for there vehicle.
claim number [protected]
date of loss 05/08/07
damage amount 3, 680.97
rental agreement 102312

I (Pamela Parker) went online to place a reservation on May 9th, 2017 for a economy car. I got a email to my email address at [protected]@msbaonline.org
Dear Pamela Parker, Welcome to the Enterprise Plus membership experience. Your Enterprise Plus member number and user name is 8NQD2HP. I logged in and set up a Reservation for a economy car to pick up at 440 Highway 80 E Clinton, MS 39056 on May 25th, 2017 and return on June 2nd, 2017. My total price is $223.55 unlimited miles.
I called the Clinton Enterprise [protected] and asked what info did I need to bring in with me today. The man told me that he isn't have a reservation for me, But to bring my confirmation letter with me.
I called customer service and was told that he couldn't find nothing on me. But when I gave him the member and user name that was emailed to me. He said that isn't someone else. How did this happen? I so all excited about my trip til now and was told he would have to send my another reservation confirmed letter with another number #[protected]. And that the price will not be $223.55, it will be $404.04 I couldn't have to pay another amount due to y'all mistake.! Now, this has me very upset, cause I planned this trip to go see my mom weeks ago. Haven't seen her in over a year. I pray that you can look into this manner and help me. I have attached the Enterprise confirmed letter and the email letter.
Pamela Parker/[protected]@msbaonline.org
[protected]

Dear Pamela Nicholson,

My wife got into a car accident back in September 2016 and our car was totaled. Since that time I have been using Enterprise to rent a car for me to drive her back and forth to work. On Wednesday May 17th, I traveled from Naples, Florida to your location at 1015 West Broward in Fort Lauderdale to pay for the rental I’ve had for well over 4 months. Once I arrived to your location, the manager Josh Watson and an associate treated me and my family with the utmost disrespect and sarcastic attitudes I have ever encountered. Imagine traveling almost 2 hours with your wife and her mother who is disabled legally blind, to be told HEY! This rental has been sold! And in addition to that WE (WE meaning Enterprise) will not be giving you another rental. He told me and my family to catch a cab or uber. My mother in laws blood pressure was so high she nearly fainted. I could not believe what was happening. No regard or no remorse. Just being told to figure it out. I have already contacted my local news station WSVN 7 Help Me Howard and I have filed a complaint with the Better Business Bureau along with Consumer Affairs. This was nothing, but discrimination against me and my family. Also a disservice to an elderly disabled woman who has high blood pressure. Josh Watson should never be allowed to work in Customer Service with the attitude my family and I experienced. I will continue to shout how horrendous and disgusting Enterprise employees are from the highest mountain top until my voice is heard. I will blog, email and complain on every platform I have Facebook, Twitter, and Instagram. Josh Watson deserves to be fired. Not only did he humiliate and hurt my family. He cost me an extra $200 for a cab ride over 100 miles away from your location. Only to put icing the cake, Josh Watson reported the every same rental stolen on May 10th, after speaking with me and confirming I was out of town and would be returning to come and extend. Now I am black listed from renting from Alamo, National and Enterprise Rental. I will be speaking with an attorney also in regards to damages that were falsely reported to the vehicle. Josh Watson and Enterprise will pay. I have already contacted your Customer Service to file a complaint and I will not stop until me and my family voices are heard.

1st and foremost, let me be fair and start by saying that, I've been renting from enterprise for several years now and I havent had 1 problem with the company or its employees until just recently! Well my nightmare started around 4/8/17. I returned the rental car at a different location on that saturday evening but they were closing yet was still able to drop it off. Enterprise already has my credit card info on file but for whatever reason, the following monday, the regional area manager that goes by the name josh gormon, called me up about the payment and I arranged to make payments 1-2 days later, which I did, with josh on the phone while I made the payment. Afterwards, I asked him, is everything fine now because I felt like he was already coming at me aggressively already for whatever reason! Then josh said that everything is fine, I don't owe 4 anything else and then he emailed my receipt/rental agreement. Now mind you, I've never heard or dealt with this josh guy period so I was wondering why he even called me in the 1st place but later on I come to find out that, the manager I use to deal with on a regular, had been fired for whatever reason. Now fast forward to a couple days afterward, I receive a enterprise collection letter claiming that I owed for the amount that I just paid while josh was on the phone. So we get that error corrected but yet in the back of mind I can't help but think to myself like, why would he send it over to collections knowing that I made arrangements to pay the balance off as well as pay the balance off while he's on the phone with me while I'm doing it? So cool, now fast forward again till around 4/21/17, I go to try and get a rental car only to find out that I've been put on the do not rent list? So Im calling and asking around but don't no one, including myself, even knows why and or for what? So now out the blue, here comes josh gormon calling me up claiming that I owe enterprise $2000.00 for a rental car back from june 2016 that was somehow put under my name, apparently by an enterprise employee, for some sort of accident/collision insurance? So then I tell josh gormon, the regional area manager, that not only was I not involved in an accident period but I didn't even own a car at the time! Then I asked him why isn't he asking the manager from that particular branch about this error, then his response was that, that particular employee didn't work for enterprise no longer as well. So now I'm thinking to myself like, how is it that all the other employees have been fired/released but yet, josh gormon is still has a job and yet all these errors are occurring under his watch/region? So then mr. gormon says to me that he will get back to me after a 3-day investigation. Now once again I'm thinking to myself, did he really say 3-day investigation? Like, what kind of investigation was mr. gormon doing between the dates of 6/16-4/17 and yet he claims to need 3 more days? Really? Also now mind you, I've been renting cars from 6/16 up until just recently, 4/8/17 and know this is the 1st time I'm ever hearing about this? Ok, cool...so 3 days later, mr. gormon basically just called me and said that I have to pay it regardless even though it makes no sense at all why I should be responsible for something I clearly know nothing about and neither does mr. gormon! So then, thanks to mr. gormon, I go digging around in my rental agreement and noticed this same fraudulent errors occurred before by someone who works for enterprise. Like, how would I be able to forge fraudulent paperwork accident claims? I don't work for enterprise, never have! How would I've known that I was deceived by thinking I riding in a rental car that to my understanding was being paid by my credit card? How could I even obtain a rental car without enterprise authorizing it? Am I responsible for who enterprise hire as their employees? Why isn't the employee that use to work for enterprise being reprimanded for this or the head of that region instead of me? I could go on with the questions but this story does'nt end here. So now I send a email to corporate on 4/26/17 as well as on 5/18/17, left voicemail on 5/16/17 at the regional office and I still have heard back from anyone other than josh gormon and that was just yesterday on 5/18/17 but we didn't speak because the last time we did speak, he hung the phone up on me so I don't want to deal with him any longer, he's part of the problem, not the solution! I've made request and attempts to reach a vp or someone higher than him, but enterprise or whomever, continues to send mr. gormon at me as if I can't solve this with no one other than him? Its feels as if this mr. gormon guy is in deep with the enterprise company or maybe a close relative to the owners of enterprise. It seems as if you must go through him...like, Im forced too and their is no one else available besides him? I even made an attempt to reach the vp of this particular region and I was told that she is barely ever at the office and that I could leave my information for her to contact me back but she may never get my message because she's hardly ever in the office? Really? Anyway, I don't know what type of employees enterprise is hiring or the true dealings of whats going on inside the company, but something ain't right...something is definitely fishing going on and there is some kind of cover up going on at least in this particular region! Not only is this frustrating, I feel kind of violated and disrespected to be honest! Now that I'm finished, I would like to take the time to express how thankful I am for whomever it is that looks into this matter...thank you for being concerned! Although I was referred to join a class action lawsuit against enterprise, Im still currently trying to resolve this issue and hopefully I will be able to do just that! Thanks again...peace!

I called on may 11th at 1:35 PM
When a representative answered.
I asked if there were any cars available from Sat May 13 th AM until Till Sat may 13 th Evening.
He asked me for my Telephone number. He made fun of my last name. He said " [protected]. It was very prejudice, it was as if he was clearly, being RACIST. I said, no thats not how to pronounce my last name, I corrected him. he then preceded to give me very outrageous rental prices, and he never mentioned that I would be charged for Sunday.
I asked to speak to another car rental representative. He hung up on me.
I rent cars from enterprise every other weekend.
The Enterprise has never mentioned to me that I was being charged for Sunday all day.

Enterprise rented a car to me with defective (parking) brakes, causing the car to slip when parked. In addition to attempting to charge me for the superficial scratch which occurred because the brake failed, they also tried to charge me for a "bulging" tyre (which was not bulging), that the same "damage" they tried to charge the two customers directly in front of me in the queue at return! And for the above, they charged GBP 1000.

I recently rented a vehicle from and Enterprise outlet at the Mesa Airport on April 7 -15 and I rented online and was charged approx $352 US and I understood there may be extra charges upon arrival but I was charged another approx $425 US when I picked up my vehicle and being from Canada this cost over $1000 Can I have rented vehicles before and I have never been charged this much and I don't always rent from Enterprise but it is my preferred choice as they do have great service and usually great rates.

If possible it would be greatly appreciated to have some kind of refund as I would like to continue to rent vehicles from your company.

My confirmation # [protected]