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3.0 8 Complaints
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Congoleum complaints 8

ComplaintsBoard
B
9:11 pm EDT
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Featured review
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I had 21.52 sq. yd. of the product professionally installed in 2018. By 2021, the flooring had separated at the seams and I contacted the dealer/installer. The tech peeled the flooring up and closed some of the gap, but it separated again later. I submitted a copy of my receipt and photos to the warranty department at Dept C, 3500 Quakerbridge Rd, Trenton...

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ComplaintsBoard
M
4:44 pm EDT
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Congoleum Congoleum TE 54 SA 293 25 floor surface wear off in kitchen

Purchased and had professionally installed about 4 years ago, as part of a complete kitchen make over, before end of year two noticed at two major spots where the surface wore off. Luckily not in very visible areas, until recently where friends and family are now asking about our "new" floor, who was manufacturer so they can avoid - and asking why we haven't complained and gotten resolved. Always on my to do list and then recently I came across a box of some left over tiles. Hence now starting the complaint process.

Photos attached

Michael Manna
4 Cronin Way
Woburn, MA

[protected]

Desired outcome: Would like credit toward replacement flooring

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2:35 pm EDT
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Congoleum Poor Quality

Congoleum DuraCeramic PS24L01547

This is the poorest quality floor available! I had this floor professionally installed
about 2 years ago. To date, there are 100+ areas where the top layer of vinyl
has come off. This product is supposed to come with a lifetime limited warranty.
This damage is not due to improper use. In fact, the white areas started to
appear within days of having the floor installed! Another problem is that the
floor color is a very dark brown/black and the next layer is almost a white.
Obviously any time the top color is penetrated, a glaring white spot will
appear. Break off a piece of the tile. What you have is a sheet of “Resilient
Flooring” with a wear surface so thin that you can tear it like a piece of
paper.

I purchased the flooring from Weivoda Carpet
Girl in Grand Forks ND. They refused to back up the product, as did Fargo Paint
and Glass and Congoleum. An “independent” inspector was sent by Congoleum. OF
COURSE, the “independent” inspector sided with Congoleum and said it was due to
us dropping and dragging things on the floor. If you so much as drop a fork it
gouges the floor! As a “goodwill gesture”, Congleum offered to provide a credit
for 39 cartons of DurCeramic material or a credit of $2398.22. Like I really was
going to snatch up the chance to have the same c*** installed again, plus have to pay for someone to remove the old
stuff and install the new stuff. The money offered didn’t even come close to
the expense that I had put into the flooring.

I will never again purchase anything from Weivoda Carpet Girl, Fargo Paint and Glass or Congoleum. I think you
should think twice about doing so either!

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Congoleum earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Congoleum stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Congoleum's reputation as a trustworthy leader in their field. Customers can rely on Congoleum's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Congoleum. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Congoleum has registered the domain name for congoleum.com for more than one year, which may indicate stability and longevity.

Congoleum.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Congoleum.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Congoleum.com you are considering visiting, which is associated with Congoleum, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Congoleum.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Congoleum.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Congoleum.

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ComplaintsBoard
J
12:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Congoleum peeling tiles

One year ago I had Congoleum Duraceramic professionally installed in my kitchen. After 9 months, 5 tiles had areas where the thin veneer had peeled. The Installer graciously offered to replace the tiles with extra tiles I had kept. This was a mistake as the tiles should have been covered under warranty. Two months later, 3 more tiles had bare spaces where the veneer had peeled. My installer this time reported the damage to Congoleum. The Congoleum representative came out, examined the floor and took pictures. After about 3 weeks I was told that Congoleum concluded that the damage was caused by dropping objects on the tile. This is completely arbitrary and Congoleum offered no substantiation for this conclusion. I refute this conclusion. I am a senior citizen living alone and not given to fits of clumsiness, in fact the only droppings I recall was a vitamin pill. This is a low traffic kitchen. The total number of tiles damaged is 25% of the tiles visible (not covered by appliances). Either I have a bad production lot or this product is severely flawed. Based on the current rate of failure, all tiles will probably be damaged.

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5:18 pm EST

Congoleum Lifetime warranty on Nothing!

We had installed 4 years ago with a major kitchen renovation. We have been going back an forth with the company to get repairs completed and have had no luck. A year after install when we noticed the white edges under a chair we contacted the installer. They no longer were in business. So we went directly to the manufaturer. They would not help in any way since the warranty only covered manufacturing defects and nothing else. Scratches, sun discoloration, wear from chairs, dropped items... none of it is covered in their LIFETIME warranty. We are trying to sell our home and the floor is a major sticking point. We cannot afford another $4000 floor so we are taking a hit on our selling price. Another local installer cannot even get replacement tiles to fix the messed up ones.

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12:06 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Congoleum tile worthless also no grouting

I am not able to attach the many photos, documents, faxes and letters to and from Congroleum that I have as they are not in the accepted formats. I would like to forward them to someone if necessary. I purchased the tile in quetion in March 2008. Immediately I noticed nicks, chips, peeling, etc.. and contacted Congroleum. Their inspector blamed it on installation and maintenance; negating any responsibility. Remember this tile was NEW. As a goodwill gesture and after many phone calls, they finally did give me a refund for the tile and installation, but they never admitted their tile is defective and is a problem standing up to normal wear and tear. Now I have to spend quite a bit of money to remove this tile and put in a new sub-floor at my expense because the sub-floor may not be useable.
I WOULD LIKE EVERYONE TO KNOW ABOUT THIS TILE SO THEY DON'T MAKE THE SAME MISTAKE I DID AND BUY IT. It is not cheap.

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12:08 am EST
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Congoleum Bad product, cheating on warranty

We had lots of money spent on having the Duraceramic floor installed in the kitchen 4 years back (in 2006), attracted by the appearance of the material and lifetime wearout warranty. About 2 years ago, the white spots started to appear, first in the area where the chair legs were, then in more trafficked parts of the kitchen (next to the fridge, next to the sink, etc.); the spots are growing and look really ugly. When we complained to the retailer through which we bought the tiles, they sent the info to Congoleum, and an "expert" showed up in a couple of months. He took a bunch of photos, and from the conversation with him I thought we'll get a replacement floor or compensation. Instead, we got a letter telling that the spots are the result of "abrasion", not of wear, and the manufacturer is not in any way responsible.

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11:11 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased Congoleum Duraceramic flooring almost four years ago, and have been haggling with the retailer and the manufacturer for the past eighteen months. Within the first six months after installation, we noticed white areas where it appeared that the surface was wearing off. The company insisted that it was normal wear and tear, and I eventually...

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Overview of Congoleum complaint handling

Congoleum reviews first appeared on Complaints Board on Nov 27, 2009. The latest review Airstep advantage vinyl flooring was posted on Aug 24, 2022. The latest complaint peeling tiles was resolved on Jun 28, 2011. Congoleum has an average consumer rating of 3 stars from 8 reviews. Congoleum has resolved 4 complaints.
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  1. Congoleum contacts

  2. Congoleum phone numbers
    +1 (609) 584-3000
    +1 (609) 584-3000
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    +1 (609) 584-3601
    +1 (609) 584-3601
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  3. Congoleum emails
  4. Congoleum address
    3705 Quakerbridge Road, Suite 211, Trenton, New Jersey, 08619, United States
  5. Congoleum social media

Most discussed Congoleum complaints

Worthless product
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