Menu
Write a review
File a complaint
Congoleum Customer Service Phone, Email, Contacts

Congoleum
Reviews and Complaints

www.congoleum.com

Learn how the rating is calculated

3.0 8 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Congoleum Complaints 8

ComplaintsBoard
B
9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had 21.52 sq. yd. of the product professionally installed in 2018. By 2021, the flooring had separated at the seams and I contacted the dealer/installer. The tech peeled the flooring up and closed some of the gap, but it separated again later. I submitted a copy of my receipt and photos to the warranty department at Dept C, 3500 Quakerbridge Rd, Trenton...

View 0 more photos
Read full review of Congoleum
ComplaintsBoard
M
4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Congoleum Congoleum TE 54 SA 293 25 floor surface wear off in kitchen

Purchased and had professionally installed about 4 years ago, as part of a complete kitchen make over, before end of year two noticed at two major spots where the surface wore off. Luckily not in very visible areas, until recently where friends and family are now asking about our "new" floor, who was manufacturer so they can avoid - and asking why we haven't complained and gotten resolved. Always on my to do list and then recently I came across a box of some left over tiles. Hence now starting the complaint process.

Photos attached

Michael Manna
4 Cronin Way
Woburn, MA

[protected]

Desired outcome: Would like credit toward replacement flooring

Read full review of Congoleum
View 0 more photos
Hide full review
ComplaintsBoard
L
2:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Congoleum Poor Quality

Congoleum DuraCeramic PS24L01547

This is the poorest quality floor available! I had this floor professionally installed
about 2 years ago. To date, there are 100+ areas where the top layer of vinyl
has come off. This product is supposed to come with a lifetime limited warranty.
This damage is not due to improper use. In fact, the white areas started to
appear within days of having the floor installed! Another problem is that the
floor color is a very dark brown/black and the next layer is almost a white.
Obviously any time the top color is penetrated, a glaring white spot will
appear. Break off a piece of the tile. What you have is a sheet of “Resilient
Flooring” with a wear surface so thin that you can tear it like a piece of
paper.

I purchased the flooring from Weivoda Carpet
Girl in Grand Forks ND. They refused to back up the product, as did Fargo Paint
and Glass and Congoleum. An “independent” inspector was sent by Congoleum. OF
COURSE, the “independent” inspector sided with Congoleum and said it was due to
us dropping and dragging things on the floor. If you so much as drop a fork it
gouges the floor! As a “goodwill gesture”, Congleum offered to provide a credit
for 39 cartons of DurCeramic material or a credit of $2398.22. Like I really was
going to snatch up the chance to have the same c*** installed again, plus have to pay for someone to remove the old
stuff and install the new stuff. The money offered didn’t even come close to
the expense that I had put into the flooring.

I will never again purchase anything from Weivoda Carpet Girl, Fargo Paint and Glass or Congoleum. I think you
should think twice about doing so either!

Read full review of Congoleum
Hide full review

Is Congoleum Legit?

Congoleum earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Congoleum stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Congoleum's reputation as a trustworthy leader in their field. Customers can rely on Congoleum's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Congoleum. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Congoleum has registered the domain name for congoleum.com for more than one year, which may indicate stability and longevity.

Congoleum.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Congoleum.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Congoleum.com you are considering visiting, which is associated with Congoleum, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Congoleum.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Congoleum.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Congoleum.

However ComplaintsBoard has detected that:

  • No reviews for congoleum.com on popular sites. Be cautious and do additional research. Look for information about the Congoleum and be careful with personal information or transactions.
  • Congoleum.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The congoleum.com may offer a niche product or service that is only of interest to a smaller audience.
  • Congoleum protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
J
12:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Congoleum peeling tiles

One year ago I had Congoleum Duraceramic professionally installed in my kitchen. After 9 months, 5 tiles had areas where the thin veneer had peeled. The Installer graciously offered to replace the tiles with extra tiles I had kept. This was a mistake as the tiles should have been covered under warranty. Two months later, 3 more tiles had bare spaces where the veneer had peeled. My installer this time reported the damage to Congoleum. The Congoleum representative came out, examined the floor and took pictures. After about 3 weeks I was told that Congoleum concluded that the damage was caused by dropping objects on the tile. This is completely arbitrary and Congoleum offered no substantiation for this conclusion. I refute this conclusion. I am a senior citizen living alone and not given to fits of clumsiness, in fact the only droppings I recall was a vitamin pill. This is a low traffic kitchen. The total number of tiles damaged is 25% of the tiles visible (not covered by appliances). Either I have a bad production lot or this product is severely flawed. Based on the current rate of failure, all tiles will probably be damaged.

Read full review of Congoleum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
5:18 pm EST

Congoleum Lifetime warranty on Nothing!

We had installed 4 years ago with a major kitchen renovation. We have been going back an forth with the company to get repairs completed and have had no luck. A year after install when we noticed the white edges under a chair we contacted the installer. They no longer were in business. So we went directly to the manufaturer. They would not help in any way since the warranty only covered manufacturing defects and nothing else. Scratches, sun discoloration, wear from chairs, dropped items... none of it is covered in their LIFETIME warranty. We are trying to sell our home and the floor is a major sticking point. We cannot afford another $4000 floor so we are taking a hit on our selling price. Another local installer cannot even get replacement tiles to fix the messed up ones.

Read full review of Congoleum
Hide full review
ComplaintsBoard
B
12:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Congoleum Tile worthless also no grouting

I am not able to attach the many photos, documents, faxes and letters to and from Congroleum that I have as they are not in the accepted formats. I would like to forward them to someone if necessary. I purchased the tile in quetion in March 2008. Immediately I noticed nicks, chips, peeling, etc.. and contacted Congroleum. Their inspector blamed it on installation and maintenance; negating any responsibility. Remember this tile was NEW. As a goodwill gesture and after many phone calls, they finally did give me a refund for the tile and installation, but they never admitted their tile is defective and is a problem standing up to normal wear and tear. Now I have to spend quite a bit of money to remove this tile and put in a new sub-floor at my expense because the sub-floor may not be useable.
I WOULD LIKE EVERYONE TO KNOW ABOUT THIS TILE SO THEY DON'T MAKE THE SAME MISTAKE I DID AND BUY IT. It is not cheap.

Read full review of Congoleum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
12:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Congoleum Bad product, cheating on warranty

We had lots of money spent on having the Duraceramic floor installed in the kitchen 4 years back (in 2006), attracted by the appearance of the material and lifetime wearout warranty. About 2 years ago, the white spots started to appear, first in the area where the chair legs were, then in more trafficked parts of the kitchen (next to the fridge, next to the sink, etc.); the spots are growing and look really ugly. When we complained to the retailer through which we bought the tiles, they sent the info to Congoleum, and an "expert" showed up in a couple of months. He took a bunch of photos, and from the conversation with him I thought we'll get a replacement floor or compensation. Instead, we got a letter telling that the spots are the result of "abrasion", not of wear, and the manufacturer is not in any way responsible.

Read full review of Congoleum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
11:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Congoleum Worthless product

I purchased Congoleum Duraceramic flooring almost four years ago, and have been haggling with the retailer and the manufacturer for the past eighteen months. Within the first six months after installation, we noticed white areas where it appeared that the surface was wearing off. The company insisted that it was normal wear and tear, and I eventually contacted Congoleum directly, and they sent out an inspector who took photos, and two weeks later we were told that the white areas were caused by sliding our kitchen chairs back and forth on the floor. Of course, they knew it was kitchen flooring when we purchased it, but no one told us we could not put a table and chairs on it because it would not hold up. It is really a shame because we liked the way it looked, but is was fairly expensive and obviously does not meet the wear and tear standards of real ceramic tile, which is their biggest claim. To make matters worst, the company does not back their product and finds all kinds of ways around the warranty. Our flooring has since been discontinued, and I am sure that is because other people are having the same problem. We can't even find replacement tiles to fix the problem. Do not buy this product it is worthless!

Read full review of Congoleum and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
J
J
JeannieM.
Park Ridge, US
Send a message
Sep 16, 2023 4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I very much regret having Duraceramic installed. It does NOT stand up to normal wear. The color coating chips almost immediately. Our kitchen floor, in certain areas, looks like it's been splattered with white paint. Congoleum's claims about the product are simply false. Worst purchase I've ever made. If we decide to sell our home, this product will either have to be replaced or we take a hit on our price. In the meantime, it's an embarrassment when we have guests. I HATE this product—shame on Congoleum.

T
T
Tom Godon
US
Send a message
Aug 21, 2019 3:51 pm EDT

I've had DuraCeramic installed in a mud room and 1/2 bath for over 5 years now and have not had a single issue. It has been a great product and held up very well.

N
N
Northeast Ohio
US
Send a message
May 17, 2019 2:51 pm EDT

We've run into the same problems. We actually had inspector come out and tell us that we must've dropped dishes on floor, which even if that happens it was one of the benefits of duraceramic, that it handles well and resists chipping. We have duraceramic in a downstairs bath and laundry, and kitchen. Floor chipped in the bathroom and laundry room as well, and then we were told by inspector that our cleaning head on the floor cleaner was too harsh. Its a shark cleaner with a cloth head that agitates on floor. Just similar to a swiffer! Really? I guess I could try a feather duster! Found out the inspector they sent to us retired from Congoleum and now uses him to inspect claims.
Well how convenient!

R
R
Raleigh Smith
US
Send a message
Feb 07, 2019 4:25 pm EST

oh yes, I have been trying to contact them with no reply. it chips and scratches- I told supplier I had little dogs- within months was scratched, the grouting separates... I was told this was a great resisitant product- I never get a return call.

K
K
Kathy Junk
US
Send a message
Oct 27, 2016 9:37 am EDT

Purchased our Dura Ceremic 16" flooring for our newly remodeled home and installed in the Kitchen, Dining, and Utility rooms.
Over the years, beginning in the second year (2010), we have called the Company from whom we purchased the flooring to complain about the
poor quality of the finish, the chipping (about 20 of them) spots; and scratches (about 25 of them) in the surface; and the dirt spotting in these
imperfection areas. Each time we complained to the Store/CCompany they told us two things; 1)that was normal wear and tear of the floor and,
2)since we installed the flooring ourselves there was no warranty. The contractor and I both installed this floor according to specs provided by
the Congoleum Company for Dura Ceremic floors. (I did not enlicit the installation services of our local store and saved lots of money by getting
my own installer.) The store locally thru which we purchased our Dura Ceremic flooring is The Floor Show, 1475 Associates Dr, Dubuque, Iowa.
I feel that the company needs to stand behind their product and offer compensation for defective product.

P
P
Pat in Oly
US
Send a message
Nov 06, 2015 11:23 am EST

We too have also been arguing with the retailer and manufacturer for the last 2 years. The floor has about 50 "chips" out of t he tiles all over. The manufacturers "inspector" says it was impact wear/damage, yet some of the chips are underneath the overhang of the lower cabinets. I will never buy a Mohawk product again.

F
F
Frustrated in Ohio
Pickerington, US
Send a message
Jan 04, 2012 11:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have also been arguing with the retailer and manufacturer for the last 2 years. Two weeks after the floor was put down, several "chips" appeared in one corner. I was told to get some nail polish and paint those areas because they would fill with dirt. Seriously?! Since then, I have about 30 little chips out of the tiles all over the floor and one big chip by the stove. Every time I wash the floor, I find another chip. The manufacturer is saying it is impact wear/damage. In other words, from people walking on the floor. No one in here wears heels and there are no animals. In fact, most of the time I am the only one here. Congoleum's people came out with all their fancy equipment and cameras and that was their conclusion. Also, the grout is all cracked and they are blaming that on the humidity in the house although I do not run a dehumidifier or a humidifier. I live in Columbus, Ohio where we simply have 4 regular seasons. Congoleum does not back up their product and what good is a floor if you can't walk on it? I had a regular vinyl floor down for 20 years and had no issue at all. I just wanted to update the kitchen. This was quite expensive and I wish I had done regular ceramic. I will never buy from Mohawk/Congoleum EVER again.

C
C
cobbler130
Berkeley Heights, US
Send a message
Nov 28, 2010 12:13 am EST

Yes - I have the same complaint. Actually, the tile wears out not only near the chair legs, but also in the more trafficked areas such as next to the sink, etc. And the appraiser Congoleum arranges to come is a total tool - first tells you that he clearly sees the material wearing out, then 2 weeks later you get a letter telling your complaint is unjustified and the white spots result from "abrasion".

D
D
DL_B
CA
Send a message
Jan 06, 2010 9:21 am EST

The product is actually worse than stated in the complain... just drop a spoon and the thin vinyl will puncture
The only way is to take legal action; I'm doing just that if they don't replace it.

Overview of Congoleum complaint handling

Congoleum reviews first appeared on Complaints Board on Nov 27, 2009. The latest review Airstep advantage vinyl flooring was posted on Aug 24, 2022. The latest complaint peeling tiles was resolved on Jun 28, 2011. Congoleum has an average consumer rating of 3 stars from 8 reviews. Congoleum has resolved 4 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Congoleum Contacts

  2. Congoleum phone numbers
    +1 (609) 584-3000
    +1 (609) 584-3000
    Click up if you have successfully reached Congoleum by calling +1 (609) 584-3000 phone number 0 0 users reported that they have successfully reached Congoleum by calling +1 (609) 584-3000 phone number Click down if you have unsuccessfully reached Congoleum by calling +1 (609) 584-3000 phone number 0 0 users reported that they have UNsuccessfully reached Congoleum by calling +1 (609) 584-3000 phone number
    +1 (609) 584-3601
    +1 (609) 584-3601
    Click up if you have successfully reached Congoleum by calling +1 (609) 584-3601 phone number 0 0 users reported that they have successfully reached Congoleum by calling +1 (609) 584-3601 phone number Click down if you have unsuccessfully reached Congoleum by calling +1 (609) 584-3601 phone number 0 0 users reported that they have UNsuccessfully reached Congoleum by calling +1 (609) 584-3601 phone number
  3. Congoleum emails
  4. Congoleum address
    3705 Quakerbridge Road, Suite 211, Trenton, New Jersey, 08619, United States
  5. Congoleum social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Congoleum contacts
Congoleum Category
Congoleum is ranked 26 among 44 companies in the Flooring Installation category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.