Empire Today  -  Hyjacked for additional plywood during the installation and it was not needed

We ordered laminate flooring for dining and living room area, our home is small.

While salesman was here he pulled back the carpet in the corner of dining area to see what was underneath, salesman said we needed to pay for 1/4 inch plywood to be installed in living room area to make it the same height, that charge was $ 876.00. They came Tuesday 4/12/22 and Wednesday. Wednesday 4/13/22 the dining room was ripped up and they made us purchase additional $867.00 on my credit card to buy additional plywood for dining room because they needed it for both room. When they got to living room area no plywood was required and the flooring was done around noon. They took the plywood with them and accidentally threw the Two stabilizing peps for our dining room table…I needed to put 2 leaves in table for Easter in 3 days. We called and called, sometimes we were able to reach customer service or left messages. We called twice on 4/21/22 and twice on 4/22/22

My husband called the salesman Friday 4/22/22 because we needed those pegs and we were hopeful they could be found. We told salesman that our latest call to customer service said their computers were “done” all day which the salesman said was bull because he was using them all day. No customer service calls were returning until Monday after I had contacted my credit card company to start a complaint on the additional charge of $ 867.00 which proved to be unnecessary and the product was taken by installers

Yesterday Empire offered to refund us $233.00 NOT ACCEPTABLE

Very POOR customer service, days without calls back and then nothing but excuses. One service person told us the other was new and didn’t know what she was doing but she herself had been there since last October

No answers and no customer service.

Have filed a complaint with Better Business Bureau