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Empire Today Complaints & Reviews

[Resolved] Empire Today / carpet install

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Don Custer on Mar 11, 2016

Ordered carpet for my brand new Family room from Empiretoday. One room and a stairway. $1200.00 plus tax. Took a day off from work for installation. The installers arrived at quarter till ten. I showed them the room and explained that it was a brand new room and asked them to be careful of...

[Resolved] Empire Today / commercial grade carpet

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Reviewer66977 on Feb 12, 2016

We wanted an indoor outdoor carpet for a sunroom that leads out to the yard. We have dogs and empire came and visited. They showed us a few samples to choose from and we selected the carpet based on longest warranty - be careful - they don't honor the warranty. Within 3 months the carpet...

[Resolved] Empire Today / carpet installation and customer service

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Reviewer72038 on Jan 28, 2016

We had carpet installed in 5 rooms in our home. There are no pets, children and we are only here half the year. In less than four years, we have had the carpet stretched twice to pull out the 'wrinkles'. The serviceman came out and said we would need to steam clean the carpet. In addition...

[Resolved] Empire Flooring and Carpeting / luxury vinyl tile

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Terrance Flanagan on Jan 11, 2016

We had Empire install some Luxury Vinyl Tile and were happy with the installation but not the tile. The tile looked like it was factory seconds. We were told the best products will be used and they will stand behind the product. So far I have not heard back from the salesman nor the...

[Resolved] Empire Today / laminate installation

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Reviewer63247 on Jan 8, 2016

I sat down with Empire Today's salesman, Sean and decided to go with their 50/50/50 deal for installation of laminate floors in my master bedroom and office. After researching several other local companies, I believe this 50/50/50 deal is a scam. My fault for not searching prior to going...

[Resolved] Empire Today / installation of engineered hardwood

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Maureen Riordan on Dec 9, 2015

Approximately 2 1/2 weeks ago I contracted with Empire to have engineered hardwood installed in my home. Approximately 1100 sq. feet. The salesman came to my home. He showed me a test on the hardwood for scratching. he took his keys and vigorously scratched at the product to show that the...

[Resolved] Empire Carpet / Service

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Reviewer96396 on Oct 18, 2015

We have a luxury condo that tenants damaged and required a complete restoration. It is located 5 hours from our residence. Empire advertised on line that they serviced the area. We contacted them and they stated that the customer must be present for measuring and also for installation...

[Resolved] Empire Today / manufactured hardwood floors.

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Reviewer47159 on Oct 7, 2015

I am a real customer — run.. Smiling salesman says "how much do you want to pay?" wanted cash before install. Put new floor over wet sub flooring. Promised to repair twice. First time, forgot the glue, second time had wrong color flooring. Then corporate office that is in chicago, would only...

[Resolved] Empire Carpet & Tile / Unprofessional and total disregard for customer.

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Yoko B on Oct 1, 2015

I made an appointment to get an estimate for replacing a carpet for 10/01/2015 between 5pm and 7pm for the estimator to meet. On the date, I called few times prior to the appointment time to make sure my appointment is confirmed and informed them that I was coming 1.5 hour away each way...

[Resolved] Empire Today / misrepresenting product

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Reviewer69372 on Sep 23, 2015

On 9/23/15 the Empire rep came back. We were going to install porcelein woodgrain tile in the main level (~800 sq ft) but could not find a tile we liked. That job (with underlayment, complicated grout lines, and labor was bid at >8000). We decided to go with hardwood instead. Even though...

Empire Today LLC / not willing to stand behind their products and warranties

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Reviewer89254 on Sep 19, 2015

To those it may concern, On May 6th my wife and I, Joshua and Amber Parker, purchased new ceramic floors and carpet from your company. Satisfied at the time with costumer service and product installation, no problems were noted, until July 9th. At which point Amber noticed a dime size...

[Resolved] Empire Carpet / Carpet and window coverings

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Reviewer25651 on Sep 15, 2015

Sub par customer service!! Installation is shabby and rushed. Was told that installers are employees of Empire Carpet, not contracted and all English speaking (sales guy's words, not mine) which surprised me as any installation of any kind is usually contracted. That was a ploy to get our...

[Resolved] Empire Today LLC / laminate

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Reviewer64605 on Sep 3, 2015

I scheduled an in-home visit to get details and measurement of three rooms. That appeared to be ok, however then the installers arrived the measurements were not accurate, and they did not get adequate bull nose to finish the edges of the laminate. The in-home agent told my husband that...

Empire - Today Flooring / poor workmanship, breach of contract with respect to payment, damage to property and the list goes on...

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Jilltork on Jul 30, 2015

Avoid Empire-Today at all costs! I come from a unique perspective in that I worked as an Independent Sales Contractor for Empire for a year and a half. Unfortunately, I cannot speak to Empires business model or practices due to a confidentiality agreement, but I can speak as a customer who...

[Resolved] Empire Flooring / poor installation

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Charles caldwell on Jul 9, 2015

We had new wood flooring installed by empire flooring contractors, they did a very poor job & did not complete the work. They also did not reconnect the closet door & I went to open it & it fell on me, we have tried several times to call someone about our issues but no one calls us back...

[Resolved] Empire Carpet / Service, pricing

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Jackbob on Mar 13, 2015

I set up an appointment for free estimate between 10:00 an and 12:00pm. The sales person arrived an hour late and when I asked about him coming late. He asked if the company had called to let me know he was running late. No the company did not call and I was going to reschedule . I let him...

Empire Today LLC / sold us contaminated carpet/pad thatvis destroying our home & health

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IXpectTheBest on Jan 2, 2015

May 2014 we purchased & had installed carpet in our new reckroom. Got a 50/50/50 sale for Memorial Day. The salesman came showed us samples. Said we were getting free pad upgrade with our 25 year warranty carpet that is waterproof and stain resistant. We were excited!! ( Until we...

[Resolved] Empire Today (New York) / corruption (installation manager)

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Zero Corruption on Oct 23, 2014

I'm a contractor that work for Empire Today NY market, i will start saying that theres a lot of corruptions going on. I'm tired of this ###, i wish someone comes and inspect to the installation managers (Carlos Perez, and Manny). Those two sell the jobs to just a group of...

[Resolved] Empire Today Carpets / awful everything!

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Stephaniei on Oct 4, 2014

The only reason why I'm writing this is to stop someone from even getting their "free estimate." First I scheduled a day & time, which had to be a 2 hour window. They did not show up at all. Then a representative called me later that day to reschedule, after I said no, forget it, he...

Empire Today / Estates Living Laminate Flooring / ripoff

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hardy16 on Sep 6, 2014

My problem ... laminate flooring installed by Empire Today was out of warranty; Empire Today does not make repairs to out of warranty situations; Empire Today does not sell the product. After posting my poor experience with Empire Today on several Facebook sites, someone called in an...