eDreams

On or about 18 of august 2023 I booked a flights with edreams I duly paid £60 28 for fares I was offered 30 days free membership to edreams prime I dont recall accepting this offer. However edreams subsequently deducted £ 69.99 from my bank account on on 18th sept 2023 despite being within 30 day free period. I now wish that any subscription I have with edreams be canceled immediately as I am still within the 30 day free trial period. I would also incist that the £60.99 be refunded immediately.

Upon booking a surprise birthday holiday for my wife and myself, The booking on line went well and I had booked a deluxe room only at our hotel choice. Conformation came through via email and it confirmed a different room Classic with breakfast much to my surprise. I hade paid an extra charge for the deluxe room as it was a grade of room higher to that of a Classic. When I contacted the hotel this was confirmed.

Subsequently upon arrival at the hotel I spoke with the reservation team and I had to pay an addidtional cost to have a Deluxe room as I had booked wit E Dreams.

I have copies of emails sent to the advertised email address of E Dreams which were bounced back, plus the 2 separate calls made to the customer service team where I was promised a call back but never received either?

Submitted PayPal payment for a ticket and never received a confirmation or declination email but eDREAMS accepted payment. Booked round trip to attend a conference JFK to FCO which is scheduled for 9/21. Paid a lot and need to fly. Have the receipt from PayPal tried to reach a live person but that was impossible without numbers for the flight on a confirmation email

[protected]@gmail.com

What else do you need please?

On 12th of August I purchased a ticket trough Edreams Belgrade-Belgrade-Zurich. Via Swissair

, for the same flight, I also purchased extra baggage for the same flight. Swiss Air charged me for that extra service 65 €. On 11th of September Edreams deducted from my credit card 64,99€ for service I never requested, via Edreams Prime Barcelona Spain. I informed my bank for that transaction and they will block my credit card.

I’m requiring an explanation from Edreams and refund-return the amount they charged.

In a meantime my bank will proceed investigating the deduction.

I have been dealing with eDreams since May of this year. We had our Lufthansa flight to Italy cancelled due to strikes, and then we cancelled the day before our flight through eDreams, the third party we booked with. Since then, it's been a constant, confusing back-and-forth with them. We were told the airline approved the refund and needed our account information in order to process the refund. Later, we were told by eDreams, "Nevermind, the airline marked you as no-shows." Well, we finally called the airline directly and they told us they see that our flight was cancelled and that we should 100% get a refund issued by eDreams. They also said they had not been contacted by eDreams even ONCE. They basically outted eDreams as being fraudulent and giving us the run around. This is 3K we are talking about, so it's not something my husband and I are willing to let go of. Next, we are getting a lawyer involved to get this settled because we aren't sure what else to do.

I've ordered flight tickets for my family in july 2023 and the day after i've ordered i received an email that my flight to the destination got cancelled.

i've asked for a refund and they promised it will be sent in 10 days however i received only 1/2 of the refund and for 3 months by now they keep delaying it.

All of their support phone numbers don't work + their online support just using the chat bot that after long time agrees to hand it over to an agent which eventually doesn't help neither.

I made a ticket purchase on August 27 from Dar-es-salaam Tanzania to Vancouver Canada. I got the confirmation email and later they sent the flight details. on September 1st 2023 they charged my credit card again for the second time. Both times funds were removed from my bank. I contacted them and they denied charging by account. I printed my bank statement and contacted my bank who confirmed that those charges went through. I will be reporting this to the authorities and escalating this issue as this is THEFT. DO NOT USE THIS COMPANY

I purchased a flight ticket from eDreams via skyscanner. As they are one of skyscanner partner I thought I can rely them. However they are a fraud company trying to cheat people.

I bought my ticket on 1st August and after 1 month they charged my credit card 70 USD without any service or my consent. I had to cancel my 15 years card and spent all of those time just because of this scam company. I don’t understand why skyscanner still keep them as a partner. Stay away from this fraudulent company eDreams.

When forwarded to their website by kayak, they changed the month of travel and refused to refund or allow me to buy insurance. Very rude customer service. Worst travel agency ever. It seems like they use cruel tactics to take you money. I joined the prime membership and they offered to refund me $18 out of $1,2000 for flights I’m not even getting on. You will be very disappointed in every step of the way if you choose to use this website.

Edreams owe my a refund after they cancelled flights from Singapore to Brisbane in April. They still haven’t paid it. Jetstar said that they issued a refund for $93.95 on May 25th Into their Mastercard. edreams are denying receiving it. Booking number. [protected]. They said the airline Jetstar has refunded me but they haven't. I am still owed $93.95.

I booked a flight through Edreams for 1st of July 2023 from Johannesburg to Harare return same day. Morning flight on SAA was fine no issues.

Afternoon flight through Euroairlines was a nightmare as I was stuck at the airport only to find out there was no flight on that day.

I lodged for a refund via Euroairlines to which they instructed me to provide Edreams with a refund waiver code which i did together with my refund. Euroairlines paid Edreams on the 4th of July 2023.

Since then I have been told wait 30days then another 5 days and another 7days and today another 7days cause the refund team are not accessible and the agents are so ill equipped they sell you the same [censored] story over and over.

Hello I made a booking through sky scanner and got directed to https://nl.eDreams.com and paid 251,62 euros to odigeo payment ref [protected]

The transaction went through successfully and I confirmed with my bank and i never got confirmation after payment Amsterdam to ibiza and return HG5679 or even booking reference or anything I spoke to the chat help line and the ai cant find my booking I also have payment references

[protected];46 my name is Karim kaid

Hello I made a booking through sky scanner and got directed to https://nl.eDreams.com and paid 251,62 euros through ideal The transaction went through successfully and I confirmed with my back I never got confirmation after payment or even booking reference or anything I spoke to the chat help line and the ai cant find my booking

This happened 30-08-2023 20:46 I have payment references

eDREAMS BOOKING REFERENCE [protected] AIRLIE REFERENCE NFJSJF,W4CJEL DEPART SYDNEY QF5678 ON 8 NOV 2020

STILL PENDING CLAIM 19 november 2020 still no refund

eDreams booking reference [protected] airline ref 02YNQ9 Perth to Sydney Virgin VA572 26 April 2020 ticket no [protected] and [protected] issued Paid 16 August 2019

Still PENDING

tHESE AMOUNTS HAVE BEEN OUTSTANDIND FOR A UNEXPLAINED TIME WHEN CHECK SITE BOTH SHOW STILL PENDING