eDreams
reviews and complaints

What a scam!

I booked 2 tickets through edreams. 4/24/22 Milan-Boston.

Iberia Airline cancelled the flight, when i spoke to the airline they said since I bought the ticket through edreams, they have to come up with a solution. What edreams offered me was a partial refund of the money within 120 days window time.

Got stuck in Italy without money to get a new ticket that was $3000 because of the short time of departure.

What a scam !

Hi,

I have booked flights from London to Athens and Santorini for 19th August.

It’s been a month after payment and I’ve not received any confirmation email. I am unable to get through on the phone or online because I do not have a booking reference number.

Please can you respond and confirm my booking number .

Hi, I got an email that I cannot to get refund of my cancellation. Why? I have paid the cancel fee for the trip to Stockholm, but I get this letter from you :

my flight number is [protected]

flight reservation K248UP // K24PKI

Dear Customer

In reference to your reservation with eDreams.

The ticket for your flight reservation K248UP // K24PKI not refundable as

established in the terms and conditions of the airline. For this reason, you

are not eligible to receive a refund for your tickets.

However, you can request a refund of the airport fees corresponding to your

reservation: (PNR), with it our service fees will be charged.

If your reason for cancelling is covered by insurance, we suggest that you

contact the travel insurer to verify if it is possible to request a refund

through it.

To get more information, Kindly contact our customer representative.

Sincerely,

EDreams Customer Service

I booked a return ticket for some friends from Nepal to Mauritius. They were to leave with Emirates 8 April 2022. When they were about to board the flight they were stopped on a technicality. For 2 weeks I tried to get eDreams to rebook. Eventually they rebooked for 22 April and sent "confirmed" tickets. When my friends tried to check in they were told the tickets had not been confirmed and that the airline had not been paid. I have paid eDreams for the original tickets and the changes.

They then sent a link that had nothing to do with this booking and pretended it was correct when the reference number was different.

I purchased a return flight from Toronto to Minneapolis (Nov 21-Dec 1, 2021) for $401.19 and arrived at the airport to find no reservation. With great effort, I managed to talk to an agent via text, and was told that the airline cancelled the flights both ways. After assuring me they would process the refund, I elected to deal with this upon my return. I booked my complete return flight while standing in front of a ticket agent in the airport. Not only did this 3rd party provider not advise me of the cancellation, but they had booked me on non-existent flights.

Upon my return, I again contacted an agent via text (it's impossible to find a toll free number for this company) and was assured my refund would be processed. After this call, the website was now indicating "your booking has been refunded on Dec 21, 2021", but as of Apr 21, 2022, still no refund. After two additional agent text sessions, they are indicating that this transaction is still pending from the airline side and eDreams is following their process. The agents words are politely scripted, but there is no action. I can only assume that most people live with being thieved, as they have exhausted themselves.

My reference number is [protected]. I have been waiting for 7.5 months now for a refund for my tickets from Auckland NZ to Brisbane AUS. E-dreams is lying, and saying they are waiting for the money from the airline, which is not true. The airline, Air New Zealand say they never received the money from e-dreams due to the fact that the flight was cancelled. It is like trying to get hold of God, and then they don't understand a simple question like WHERE IS MY REFUND ffs.

Nga mihi Daniel Kelly

Dear Sir/ Ma'am,

My flight booking mistakenly shows my middle name as my last name. I would like to request your urgent assistance as I need to correct the name details for my visa application.

The customer care service does not allow me to speak to a travel agent as the flight date is still 72 days away. However, I need it to apply for my visa and it would not be possible to do so without this. It has been terribly frustrating so far - hope to resolve this soon!

best wishes,

Sneha

EDreams are charging me for no reason 335.01 I I need a explanation and it’s no costumers services no one I can appeal with it.

I was looking to book 3 flights for two person on Edreams website but when I have inputted the bank card info and ordered the payment it shown an error message saying that it was not possible to conclude and to rerun the flight search. I have done what was told, rerun the search and decided to buy other destination flights. When I had opened my email to confirm the booking it shown that the first try was completed even though on the website it was given another information that the reservation wasn't completed. I have now booked two sets of flights, which obviasly only be able to attend one.

Is it possible to talk any costumer service person to know if it is possible to cancel the first reservation since it was given to me mistakenly info on the website? I have tried to call numerous times but never able o pass the robot responses.

As part of my [protected] booking with eDreams, I was first to fly from London to Luxembourg on 15 October 2021 at 08:05 (British Airways BA 416 - Airline reference U4AUM7). This flight was cancelled by British Airways. I called eDreams many times but they were unable to help me. I booked another flight (separate booking) to Luxembourg with LuxAir and used the return flight booked through this eDreams booking ([protected]). I then called eDreams many many times at the end of 2021 to get a refund for my cancelled flight. They said they had requested one. I called them back recently after 6 month wait and they said BA’s answer to their request was negative. I called BA who told me that eDreams had NEVER contacted them to claim a refund on my behalf. They also confirmed I should get a refund for this cancelled flight but that only eDreams can claim it for me. BA said eDreams should call them on +[protected] to claim the refund on my behalf. I then reached out again to eDreams (I spent hours with them son chat or over the phone) - they always say they will contact me and never do so. They basically refuse to seek to get the refund for me.

The last time i chatted with eDreams through their app was last week - on 2022-04-09 i think.

I never got my refund for the flight that BA cancelled because of eDreams.

Flug gebucht und bezahlt, Geld weg, Flug weg

Flug gebucht und bezahlt. drei tage angemahnt weil der Buchungs Code der Fluggesellschaft nicht übermittelt wurde.

dann eine Mitteilung, meine Buchung wurde durch Edreams storniert. kein Geld zurück, keine Vertragserfüllung. kein Kontakt möglich,

weder telefonisch (50 Minuten in Warteschleifen dann durch edreams abgebrochen) mails kommen zurück mit verweis an einen chatroboter.

der verweist ich hätte die Buchung storniert, keine Verbindung zum Berater / Agenten möglich.

jetzt bleibt nur noch Strafanzeige wegen Rechtsverstoß gegen internationals Fluggastrecht. nur Gauner und Ganoven?

Geld kassieren ohne Gegenleistung

My daughter and I purchased travel insurance through eDreams for our trip from the US to Croatia. United States reentry states travelers must have a negative COVID test within a day of travel. My daughter and I tested positive the day before our flight. I called United (who we were booked on through eDreams) to let them know we could not travel. They said they would issue us a credit. When I contacted eDreams the day after we were supposed to travel they told me that I could not reschedule because I did not let them know more than 24 hrs before traveling.

It seems eDreams has advertised that travel Insurance is good for sickness and covid but only if you know these things 24 hours ahead of time. If one is symptomless as we were that is impossible to know. They have completely misrepresented how useful travel insurance is and seem to want to just pocket your money.

Additionally, I paid to reserve a seat on my long flight out (a window seat towards the front of the plane) and instead received an aisle in the middle section of the plane in the very last row. Again, it seems they just wanted to pocket my money.

Thus far it’s been impossible to get a live person on the phone. Hold times are incredibly long.

they look like US democrat party; the best stealer in the world, i paid 3 days rental car before pick up they took my money from my bank account; flight was delayed, when i pick up my car they char $183 dollars more to my account

why? I paid at front for my 3 days

also no costumer service

RESERVATION US598613800

I tried to change my flight dates through the manage section which told me an agent would get in touch. An agent did try and got me the second time which I was unable to speak due to work so I asked them to call later. No one called back, I then went through the bot and it recorded my changes and again I waited for an agent, no calls as for 2-3 days I carried my phone with me everywhere so I didn't miss it, no calls. They claim they tried to contact me numerous times which is not true. No missed calls, no voicemails. I then call them to be told I have to make a new booking and call them back to change and get a refund. I do this and am then told it does not qualify as it is not within 60 days. Do not recall this 60 day being mentioned. I have now lost my flights and money. Will never use edreams again and will not recommend them.

I found a flight to Triseste on April 04 with a return on April 06. It's a business trip. Since then, it has been impossible to get an invoice to be reimbursed by my organization. I called customer service 3 times with a cost of 25 euros to answer me each time that I have to wait 72 hours and this, since last Wednesday. Yesterday, following an email exchange, they tell me that my invoice has been sent. But having received nothing, I report to them. They tell me that I have to wait 72 hours for the 4th time ! This agency is not serious. How not to be able to edit an invoice is ridiculous. I advise you to avoid it seriously.

Mathieu

I booked two flights on 10/04 for 16 and 22/04, I received a text message asking me to check my flight details, unfortunately to do so I need the reference number that should have been sent via email, but I have never received. My card has been charged.

I filled in 2 online request to have the detail sent, they promise to answer in 24 hours, they did not. I emailed their custumer support, no reply yet. I phoned them, but they do no let me speak with an operator unless I have the booking details I never received.

Christo Mare booked a flight with eDreams travel dates were 1 May 2020 JHB to New York 25 May 2020 New York to JHB . Since the flight was cancelled due to Covid we have been trying to get a refund. The eDream app is a waste of time ... Can someone please assist with this matter. eDream Booking reference is [protected] and the ref for SA Airways is KGJLQH.

email : [protected]@lephatsi.co.za

Mobile : +27 [protected]

I booked flights to Amsterdam from Leeds/Bradford Airport in May. With this came flexible date changes.

I opted to change my dates until June due to personal reasons. Was told I had to rebook the flights in June and they would process 'a refund'. I changed my name on the flight as my passport is in my married name. I then rang Edreams back and they said no refund possible as I changed the name. I changed my surname on both bookings to match and they still will not refund me the flights in May. This is absolutely ridiculous as I am now stuck with two lots of flights booked and no refund.

eDreams booking reference: [protected]

THIS COMPANY DOESNT PROVIDE FLIGHT TICKETS!

THEY ARE NOT SELLING CHEAPER TICKETS, IT'S A TRAP!

We have booked flights on Edreams booking number: [protected] with Pegasus Airlines flight PC 1174 and PC 1169.

We need to add the D.O.B for one passenger:

Ashkhen Gulbekian 24.05.1960

Also both passengers are female, but the airline Pegasus has told us that we are both showing as male.

Could someone kindly correct these 2 things as it is impossible to do this online.