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Airline cancelled flight, edreams dont give any solution
What a scam!
I booked 2 tickets through edreams. 4/24/22 Milan-Boston.
Iberia Airline cancelled the flight, when i spoke to the airline they said since I bought the ticket through edreams, they have to come up with a solution. What edreams offered me was a partial refund of the money within 120 days window time.
Got stuck in Italy without money to get a new ticket that was $3000 because of the short time of departure.
What a scam !
Desired outcome: Get my entire money back right now
Flight confirmation not sent
Hi,
I have booked flights from London to Athens and Santorini for 19th August.
It’s been a month after payment and I’ve not received any confirmation email. I am unable to get through on the phone or online because I do not have a booking reference number.
Please can you respond and confirm my booking number .
Desired outcome: Send my booking confirmation and reference number
refund of my flight
Hi, I got an email that I cannot to get refund of my cancellation. Why? I have paid the cancel fee for the trip to Stockholm, but I get this letter from you :
my flight number is [protected]
flight reservation K248UP // K24PKI
Dear Customer
In reference to your reservation with eDreams.
The ticket for your flight reservation K248UP // K24PKI not refundable as
established in the terms and conditions of the airline. For this reason, you
are not eligible to receive a refund for your tickets.
However, you can request a refund of the airport fees corresponding to your
reservation: (PNR), with it our service fees will be charged.
If your reason for cancelling is covered by insurance, we suggest that you
contact the travel insurer to verify if it is possible to request a refund
through it.
To get more information, Kindly contact our customer representative.
Sincerely,
EDreams Customer Service
Desired outcome: Get my refund please
Airline tickets
I booked a return ticket for some friends from Nepal to Mauritius. They were to leave with Emirates 8 April 2022. When they were about to board the flight they were stopped on a technicality. For 2 weeks I tried to get eDreams to rebook. Eventually they rebooked for 22 April and sent "confirmed" tickets. When my friends tried to check in they were told the tickets had not been confirmed and that the airline had not been paid. I have paid eDreams for the original tickets and the changes.
They then sent a link that had nothing to do with this booking and pretended it was correct when the reference number was different.
Desired outcome: Urgently get eDreams to pay the airline
Withholding refund for services not delivered
I purchased a return flight from Toronto to Minneapolis (Nov 21-Dec 1, 2021) for $401.19 and arrived at the airport to find no reservation. With great effort, I managed to talk to an agent via text, and was told that the airline cancelled the flights both ways. After assuring me they would process the refund, I elected to deal with this upon my return. I booked my complete return flight while standing in front of a ticket agent in the airport. Not only did this 3rd party provider not advise me of the cancellation, but they had booked me on non-existent flights.
Upon my return, I again contacted an agent via text (it's impossible to find a toll free number for this company) and was assured my refund would be processed. After this call, the website was now indicating "your booking has been refunded on Dec 21, 2021", but as of Apr 21, 2022, still no refund. After two additional agent text sessions, they are indicating that this transaction is still pending from the airline side and eDreams is following their process. The agents words are politely scripted, but there is no action. I can only assume that most people live with being thieved, as they have exhausted themselves.
Desired outcome: Full refund. This company should not be allowed to operate in this manner.
Cancelled flights to Australia by airline due to Covid.
My reference number is [protected]. I have been waiting for 7.5 months now for a refund for my tickets from Auckland NZ to Brisbane AUS. E-dreams is lying, and saying they are waiting for the money from the airline, which is not true. The airline, Air New Zealand say they never received the money from e-dreams due to the fact that the flight was cancelled. It is like trying to get hold of God, and then they don't understand a simple question like WHERE IS MY REFUND ffs.
Nga mihi Daniel Kelly
Desired outcome: I want my refund honoured.
Request to assist in correcting passenger name
Dear Sir/ Ma'am,
My flight booking mistakenly shows my middle name as my last name. I would like to request your urgent assistance as I need to correct the name details for my visa application.
The customer care service does not allow me to speak to a travel agent as the flight date is still 72 days away. However, I need it to apply for my visa and it would not be possible to do so without this. It has been terribly frustrating so far - hope to resolve this soon!
best wishes,
Sneha
Desired outcome: Request to connect to customer care and revise passenger name
Unauthorized charges
EDreams are charging me for no reason 335.01 I I need a explanation and it’s no costumers services no one I can appeal with it.
Desired outcome: [protected]@gmail.com
Booking shown as failed but not in reality
I was looking to book 3 flights for two person on Edreams website but when I have inputted the bank card info and ordered the payment it shown an error message saying that it was not possible to conclude and to rerun the flight search. I have done what was told, rerun the search and decided to buy other destination flights. When I had opened my email to confirm the booking it shown that the first try was completed even though on the website it was given another information that the reservation wasn't completed. I have now booked two sets of flights, which obviasly only be able to attend one.
Is it possible to talk any costumer service person to know if it is possible to cancel the first reservation since it was given to me mistakenly info on the website? I have tried to call numerous times but never able o pass the robot responses.
Desired outcome: Cancel one of the reservations made.
Refund for flight cancelled by British Airways
As part of my [protected] booking with eDreams, I was first to fly from London to Luxembourg on 15 October 2021 at 08:05 (British Airways BA 416 - Airline reference U4AUM7). This flight was cancelled by British Airways. I called eDreams many times but they were unable to help me. I booked another flight (separate booking) to Luxembourg with LuxAir and used the return flight booked through this eDreams booking ([protected]). I then called eDreams many many times at the end of 2021 to get a refund for my cancelled flight. They said they had requested one. I called them back recently after 6 month wait and they said BA’s answer to their request was negative. I called BA who told me that eDreams had NEVER contacted them to claim a refund on my behalf. They also confirmed I should get a refund for this cancelled flight but that only eDreams can claim it for me. BA said eDreams should call them on +[protected] to claim the refund on my behalf. I then reached out again to eDreams (I spent hours with them son chat or over the phone) - they always say they will contact me and never do so. They basically refuse to seek to get the refund for me.
The last time i chatted with eDreams through their app was last week - on 2022-04-09 i think.
I never got my refund for the flight that BA cancelled because of eDreams.
Desired outcome: They must refund me for this flight that was cancelled by BA / the airline. And there should be compensation for the inconvenience caused (hours spent with them - lack of respect from them - more than 6 month wait etc.).
Booking [protected]
Flug gebucht und bezahlt, Geld weg, Flug weg
Flug gebucht und bezahlt. drei tage angemahnt weil der Buchungs Code der Fluggesellschaft nicht übermittelt wurde.
dann eine Mitteilung, meine Buchung wurde durch Edreams storniert. kein Geld zurück, keine Vertragserfüllung. kein Kontakt möglich,
weder telefonisch (50 Minuten in Warteschleifen dann durch edreams abgebrochen) mails kommen zurück mit verweis an einen chatroboter.
der verweist ich hätte die Buchung storniert, keine Verbindung zum Berater / Agenten möglich.
jetzt bleibt nur noch Strafanzeige wegen Rechtsverstoß gegen internationals Fluggastrecht. nur Gauner und Ganoven?
Geld kassieren ohne Gegenleistung
Desired outcome: strafverfolgung verstoss gegen fluggastrecht , strafrelevante persönliche bereicherung erstattung der flugkosten und der entstandenen folgekosten
Travel insurance misrepresentation
My daughter and I purchased travel insurance through eDreams for our trip from the US to Croatia. United States reentry states travelers must have a negative COVID test within a day of travel. My daughter and I tested positive the day before our flight. I called United (who we were booked on through eDreams) to let them know we could not travel. They said they would issue us a credit. When I contacted eDreams the day after we were supposed to travel they told me that I could not reschedule because I did not let them know more than 24 hrs before traveling.
It seems eDreams has advertised that travel Insurance is good for sickness and covid but only if you know these things 24 hours ahead of time. If one is symptomless as we were that is impossible to know. They have completely misrepresented how useful travel insurance is and seem to want to just pocket your money.
Additionally, I paid to reserve a seat on my long flight out (a window seat towards the front of the plane) and instead received an aisle in the middle section of the plane in the very last row. Again, it seems they just wanted to pocket my money.
Thus far it’s been impossible to get a live person on the phone. Hold times are incredibly long.
Desired outcome: A return flight to the US at no additional charge to us
Car rental
they look like US democrat party; the best stealer in the world, i paid 3 days rental car before pick up they took my money from my bank account; flight was delayed, when i pick up my car they char $183 dollars more to my account
why? I paid at front for my 3 days
also no costumer service
RESERVATION US598613800
Desired outcome: please refund
Flight changes
I tried to change my flight dates through the manage section which told me an agent would get in touch. An agent did try and got me the second time which I was unable to speak due to work so I asked them to call later. No one called back, I then went through the bot and it recorded my changes and again I waited for an agent, no calls as for 2-3 days I carried my phone with me everywhere so I didn't miss it, no calls. They claim they tried to contact me numerous times which is not true. No missed calls, no voicemails. I then call them to be told I have to make a new booking and call them back to change and get a refund. I do this and am then told it does not qualify as it is not within 60 days. Do not recall this 60 day being mentioned. I have now lost my flights and money. Will never use edreams again and will not recommend them.
Desired outcome: I would like a refund and an apology for the lack of ability to change my flight dates.
no invoice request sent after 3 submitted requests for it on website, mail, chat
I found a flight to Triseste on April 04 with a return on April 06. It's a business trip. Since then, it has been impossible to get an invoice to be reimbursed by my organization. I called customer service 3 times with a cost of 25 euros to answer me each time that I have to wait 72 hours and this, since last Wednesday. Yesterday, following an email exchange, they tell me that my invoice has been sent. But having received nothing, I report to them. They tell me that I have to wait 72 hours for the 4th time ! This agency is not serious. How not to be able to edit an invoice is ridiculous. I advise you to avoid it seriously.
Mathieu
Confirmation email not received
I booked two flights on 10/04 for 16 and 22/04, I received a text message asking me to check my flight details, unfortunately to do so I need the reference number that should have been sent via email, but I have never received. My card has been charged.
I filled in 2 online request to have the detail sent, they promise to answer in 24 hours, they did not. I emailed their custumer support, no reply yet. I phoned them, but they do no let me speak with an operator unless I have the booking details I never received.
Desired outcome: I want my reference number.
Refund Reference no [protected]- flight cancelled due to Covid
Christo Mare booked a flight with eDreams travel dates were 1 May 2020 JHB to New York 25 May 2020 New York to JHB . Since the flight was cancelled due to Covid we have been trying to get a refund. The eDream app is a waste of time ... Can someone please assist with this matter. eDream Booking reference is [protected] and the ref for SA Airways is KGJLQH.
email : [protected]@lephatsi.co.za
Mobile : +27 [protected]
Desired outcome: I would like a refund.
Flexible flight change
I booked flights to Amsterdam from Leeds/Bradford Airport in May. With this came flexible date changes.
I opted to change my dates until June due to personal reasons. Was told I had to rebook the flights in June and they would process 'a refund'. I changed my name on the flight as my passport is in my married name. I then rang Edreams back and they said no refund possible as I changed the name. I changed my surname on both bookings to match and they still will not refund me the flights in May. This is absolutely ridiculous as I am now stuck with two lots of flights booked and no refund.
Desired outcome: Refund for my flights in May.
*Please don't try to buy anything on Edreams, you won't get it!*
eDreams booking reference: [protected]
THIS COMPANY DOESNT PROVIDE FLIGHT TICKETS!
THEY ARE NOT SELLING CHEAPER TICKETS, IT'S A TRAP!
Desired outcome: IF I GO ON HOLIDAY BY EDREAMS I WILL PROVE IT ON ALL THE 10 WEBSITES WHERE I WROTE MY COMPLAINT TO HELP OTHER PEOPLE BUT UNTIL THAT TIME THEY ARE SWINDLERS
Flights booked on Edreams
We have booked flights on Edreams booking number: [protected] with Pegasus Airlines flight PC 1174 and PC 1169.
We need to add the D.O.B for one passenger:
Ashkhen Gulbekian 24.05.1960
Also both passengers are female, but the airline Pegasus has told us that we are both showing as male.
Could someone kindly correct these 2 things as it is impossible to do this online.
Desired outcome: I would like DOB added and both passengers to be listed as female.
Please do not show this info on your website
About eDreams
One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.
In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.
One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.
Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
eDreams Customer Reviews Overview
Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.
eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.
Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.
Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".
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5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.
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eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 0 0 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click up if you have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 0 0 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 4 4 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click up if you have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 9 9 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click up if you have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
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