eDreams

I booked a ticket last last year 14/04/2021 and because I have to Pcr test before my flight I cancel my flight and decided to get refund and after I book another flight and I pay straight. But I after I pay for the socond flight I thought my first flight should be get refund in 7 days time. Honestly I am very disappointed and very stressful in this hard time with my refund still not received since last year until today. I hope from the Edreams have a good will to process my refund as soon as possible. Because in this hard time we all need money to survive in our family life. Hope you check my number booking that I will attach in this file complaint. Once more time I hope you all help me to get my refund from the Singapore Airline as soon as possible. please understand our hard time cause the pandemic and cause the Singapore Airline not process my Refund. Thank you.

I was showed a fare of inr 0.75 and I bought the ticket.. But after sometime an authorised transaction of 85.99 euros was done by dreams. I spoke to the customer care and I was told that refund will be credited in few days. But now I spoke to edreams after 20 days and they said that its not their fault so they cannot help me.. They did an unauthorised transaction using my bank card.

We purchased a flying ticket on Nov' 25th 2021

Due to Covid 19 (Corona) the flight was cancelled by the airline company.

We already purchased a full cancellation policy (extra services) such as “Cancel for any reason guarantee” (added 47 US dollars) and “Date change option” (added 42.62 US dollars)

Since the cancellation in December 21 by the airline company (Denmark became “red country” due to the Covid 19 outbreak) we have contacted the airline (Lufthansa) and the travel provider (eDreams), we have been told by

Lufthansa to contact eDreams , We chatted with eDreams at list 15 times in the last 6 months. Lately we got an answer from eDreams that flying ticket is not refundable (that’s not true we have all documentation that approved we purchased all relevant policies for cancel or change)

We have sent all documentation to eDreams including the cancellation policy but failed to get a response due to false e-mail address.

Lately I checked about eDreams in Facebook and I found many groups that complain about eDreams fraud/scum, for example:

EDreams Fraud

Opodo / eDreams Class Action Lawsuit

NEVER Edreams AGAIN

Edreams a Nightmare

EDreams Scammers

So far almost 7 month passed, and we still didn’t get any response from eDreams, After hearing other disappointed customers we have been told that the only way to get refund or any response from eDreams is to open a case in Internet Crime Complaint Center.

If any documents required we will be happy to provide it.

Hi Team,

I booked my ticket in December 2021 for my June travel. The flight transit plan got changed and I asked them about the options and they cancelled the tickets with out taking my consent. They dont have any phone number and dont have proper customer service . I booked lot of things in my home country and lost many things due to this change.

Regards,

Ramadas Kandath

I bought flight tickets as a guest through eDreams. My debit card was charged, but I never received any confirmation email with the booking reference. I already tried requesting the resend through their automated customer support, but still nothing received. Can't reach human customer support because I have no booking number. I posted proof of funds being charged by eDreams.

I had a valid ticket together with my 2 little children and my wife from London to Istanbul dated 27 May 2022 to 04 June 2022, Booking Reference number [protected]. We were issued with Boarding cards at Heathrow on 27 May 2022 all the way to Istanbul, but when we arrived in Oslo, I was denied boarding the flight but my family was allowed, although we had the same booking. I was separated from my family and had to purchase a new ticket for late that day from Oslo to Istanbul which cost me £185.

On our return at Istanbul Airport, I was again surprised to be denied to flight with the same booking ticket as my family who were allowed to flight, I was left with no other alternatives but to purchase a new ticket to Oslo for £389.66 because I did not want to be separated from my children or upset them again. How come I was allowed to board the flight from Oslo to London with same booking and from Heathrow to Oslo with same booking.

I made 3 different bookings through edreams' Dutch website https://nl.edreams.com and paid for it with iDeal (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. For one booking the money was transfered back to my account, but for other two bookings I have no conformation emails and the money is still not transfered back to my account!

I have a flight cancelation on eDreams by Singapore airline with my booking number [protected] it was 14/05/2021 and I still did not get any payment. I waited for a year and half. I really need my money back. I hope I get a good feedback for my complaint. I waited so frustated because its long enough to wait and wait. I looking forward to hear from eDreams customer service. Thank you.

On May 27th I was charged 55 eur for using eDreams prime when buying airplane tickets.

Today, June 2nd, there has been another attempt to charge me for the same amount of money. Since I don't have money on that account a reservation has been made.

Can you explain to me what is the issue here since you already charged me for using eDreams prime?

Please see to it that you resolve this issue.

I booked a flight from Valencia to London Gatwick on 18/07/2022

leaving at 18.00hrs arriving at 19.30 for myself Lucy Bagley and my husband Mr Stephen Coveney

I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . I have enclosed my e mail Please can you help . e mail [protected]@aol.com

EDREAMS

BOOKING REF: MAUGSI

PASSEIG ZONA FRANCA 191-205 DATE: 08 MARCH 2022

08038 BARCELONA

BARCELONA BAGLEY/LUCY MS

SPAIN COVENEY/STEPHEN MR

FLIGHT VY 8472 - VUELING AIRLINES MON 18 JULY 2022

OPERATED BY: VUELING AIRLINES, VY

-----------------------------------------------------------------------------

DEPARTURE: VALENCIA, ES (VALENCIA AIRPORT) 18 JUL 18:00

ARRIVAL: LONDON, GB (GATWICK), TERMINAL N - NORTH TERMINAL 18 JUL 19:30

FLIGHT BOOKING REF: VY/DJJ7HX

RESERVATION CONFIRMED, ECONOMY (N) DURATION: 02:30

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

BAGGAGE ALLOWANCE: 0PC

MEAL: FOOD AND BEVERAGES FOR PURCHASE

NON STOP VALENCIA TO LONDON

EQUIPMENT: AIRBUS A320 (SHARKLETS)

MISCELLANEOUS WED 01 MARCH 2023

-----------------------------------------------------------------------------

DEPARTURE: MADRID (MAD) 01 MAR

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PROTECTION SEGMENT

CONFIRMED FOR BAGLEY/LUCY MS

FLIGHT(S) CALCULATED AVERAGE CO2 EMISSIONS IS 135.51 KG/PERSON

SOURCE: ICAO CARBON EMISSIONS CALCULATOR

http://www.icao.int/environmental-protection/CarbonOffset/Pages/default.aspx

FLIGHT TICKET(S)

-----------------------------------------------------------------------------

TICKET: VY/ETKT 030 [protected] FOR BAGLEY/LUCY MS

TICKET: VY/ETKT 030 [protected] FOR COVENEY/STEPHEN MR

GENERAL INFORMATION

-----------------------------------------------------------------------------

TOTAL COST FOR TICKETS: 165.98 EURGBP FEE INCLUDED

PLEASE DO NOT FORGET TO TAKE A VALID PASSPORT TO THE AIRPORT

ON THE DAY OF DEPARTURE

REDUCED FARE DOES NOT PERMIT CHANGES NOR CANCELLATIONS

RECONFIRM FLIGHT TIMES 48HRS BEFORE DEPARTURE

WITH THE AIRLINE

ELECTRONIC TICKET. REMEMBER TO PICK UP YOUR BOARDING PASS

AT THE AIRLINE CHECK IN DESKS

CHECK YOUR TRIP ONLINE

CLICK HERE COVENEY STEPHEN

Data Protection Notice: Your personal data will be processed in accordance

with the applicable carrier’s privacy policy and, if your booking is made via

a reservation system provider (“GDS”), with its privacy policy. These are

available at or from the carrier or GDS directly. You should read this

documentation, which applies to your booking and specifies, for example, how

your personal data is collected, stored, used, disclosed and transferred.

(applicable for interline carriage)

I booked a flight through eDreams from Sydney-Valencia, booking reference [protected]. I contacted eDreams to request to cancel the flight due to a wedding being cancelled, and received an email response from eDreams that my flight was not refundable, and I can request a refund of airport fees, and advised to contact customer service. Shortly after, I found out the flight was cancelled by the airline, while my cancelation request was still pending. I contacted eDreams via phone to advise (as the flight was still listed as active in my account). They said the flight was not cancelled by the airline, and my request was still pending. I asked them to void my request, since it was still pending, and asked for confirmation the flight was cancelled. After repeated seperate phone calls, eDreams still assured me the flight was going ahead. I confirmed through multiple platforms that the flight was cancelled. Finally, after many calls, on my most recent call I was told the flight is cancelled, but that my cancelation request had already been processed and I would be refunded only a small portion for the airport fees as I had requested a cancellation first. This is despite my account still having the flight listed as active to this date, 1 day before the flight was due to depart. The flight was cancelled and the full money was reimbursed by the airline to eDreams. This means they are fraudulently keeping my money instead of returning it to me. It seems to have been a deliberate attempt to defraud me of my refund, as I had to notify them several times that the flight was cancelled, only for them to tell me the flight was going ahead, and then finally try to say that because I had requested to cancel, I couldn't receive the refund for the cancelled flight. My initial cancelation request was not finalised, it was requested to be voided months ago from my first phone conversation with eDreams, and is still listed as pending on my account. I requested for the issue to be escalated to a manager or supervisor and was told there was no manager or supervisor. I was advised to submit a complaint claim instead.

The 7. mai 2022 I had ticket from Kr sand to Bergen. Return the day after.

The flight was canselled due technicle problems with the plane. Wideroe told me that I will get all the money back if I did not travel at all.

The flight number is WF0586.

I did the order thrue Travellink - and the Faktura number is : 2022-SAL7-[protected].

I paid Nkr. 4 186.54.-

I have sent 3 email without any many in return.

Can you pleas help me with this!?

BR

Øystein O. Krogstad

You informed me by e-mail on March 5 that the above mentioned booking would be refunded due to cancellation by the airline. However, so far I have not received the refund. Here once again my bank reference: Migros Bank AG Zurich, BIC MIGRCHZZXXX, IBAN CH98 [protected] 4 or Master Card originally used for the payment.

Thank you for your help

Robert Heuberger

I booked a flight with eDreams in November 2021 (booking reference: [protected]) however my flight got cancelled due to the Omicron varient.

After requesting a refund, I was refunded 35 pound of my 668 pound flight but was told that they have refunded me what was given to them by the airline. The airline says they fully refunded eDreams as it was a cancellation on their part.

I have tried time and time again to reach eDreams about this refund to no avail.

Please please do not book with them! Just dont!

My Booking Reference #[protected]

I've an email confirmation that the total cost of my reservation is S$490.00. (see attached below). It is stated clearly that the display is in my local currency ie $ (Singapore dollars).

But I received 2 deductions from my credit card (One from eDreams and the other from FlyScoot) totally $683.20.

I've booked the air tickets because it is $490.00. I will not pay $683.20 for the tickets.

Please honor your price and refund me the discrepant amount.

Appreciate your immediate attention and response.

Thanks & Regards,

Siew Kong

I travel with family, total six people including 4 children of which one infant.

When I got to check in at the airport, I was told my luggage or seats were not included.

When I was booking flight, it was the most important for me to have luggage included and seats I wanted to accommodate my family.

I am lost out £100 of pocket for something I did actually paid when booking flights.

I demand refund of £100 that I have lost due to your ignorance to provide proper services.

On May 24,2022 a charge was made to my credit card account without my consent. I would appreciate the explanation as to why such charges were made and a refund of such amount to my credit card .

Sincerely yours,

Elweze B, Wallace

You put your money in they take it cancel your flight and you get no refund.I booked a flight 5 months in advance and it has been cancelled multiple times, now it won’t even let me change the date or receive a refund as apparently my reference number is ‘not working’.

I have been waiting months for a refund or voucher in exchange for not being able to go on my trip. I have sent multiple requests for a follow up and still nothing. It seems my trip is stuck in request pending airline authorisation. It says this can take up to 3 months and I have been patient however it has now been over 6 months with no update!

Please contact my assistant courtney.[protected]@standardhotels.com

Elli Jafari

booking reference [protected]

For the past two days I have been trying to change my flight but due an eDreams error with my booking reference number makes it impossible.

I have tried to contact eDreams but the chat doesn't let you talk with any agent without a "correct" reference number. "We are busy and priorize clients who have already booked a flight", well I'VE A BOOKING and maybe will lose the flight due to the really disappointing service.