eBay
Reviews and Complaints

PLEASE READ
If you are a buyer, eBay.com is a wonderful, cheap site to do your shopping and is very reliable. It is filled with many distributors that sell their products much cheaper than what you would pay in a store. At least, depending who you're buying from. It's one of the few sites I'll purchase from online. And here's why:
I've purchased from eBay for years and all from different people and every time has been successful. The key to having a successful purchase is to read the ratings people have given the seller. This is shown beside the item's picture under the seller's name. If the seller is rated above 90% by many people (not just 1 or 2), you can assume it's safe to order from them.
I suggest you scroll down where there's a page full of detailed information about the product (usually in bold, colourful font). There you will see information regarding the size of the item, the materials it's made of, the average time it takes for the product to arrive in different countries, and how to contact them if there's an issue. A good seller will always encourage you to contact them if there's a problem and they will gladly fix it for you. But, you'll probably never need to contact them.
The item usually ships between 1-2 days business days after you pay for it. The seller will specify. It will take longer if you order an item that needs to be specially made. It took a little over a week for the seller to ship a costume she had designed for me. That's understandable. The item will usually arrive between the time frame the seller says. Note the "usually". It may take a few days more or a few days less. It is just an estimate. But it's usually pretty accurate. It has been for me anyways.
I hope this has been helpful for you. You can trust eBay if you buy from them.

I've been using Twice both to buy and sell to for about 3 years. It's true, occasionally there's the low offer but, if you think about it, in most cases you're sending them garments that have been worn and they're going to try to resell them. I've had one Coach purse rejected for spots and there probably were spots and I wouldn't want to buy a used purse with spots. Overall my experience has been quite pleasant. I sometimes do the PayPal option but I generally prefer the store credit. I have purchased 3 pairs of Hudson jeans in my size for a fraction of the cost retail and actually free to me because I used store credit. Each pair has been perfect (one was even the exact length for me -- I'm short!). I'm a mom of 5 and buying retail (for me) usually means hitting the the clearance racks and that can be quite a chore with children in tow. I love the option of shopping online and finding couture at prices that even I can afford, I'm able to wear something besides the Mom Uniform of yoga pants and a t-shirt occasionally and feel a little fancy. I'd absolutely recommend this site. It is NOT A SCAM. Their return process is amazing too (I've only had to return about 4 items and all of them were in perfect condition, they just didn't fit me). They've recently launched their mens site and that's great as well. If you did have a not so happy experience, try again because it really does end up being worth it. If I can give advice for selling: read their policies and look at the brands they accept, it makes all the difference. They even break it down so you can see what you'll possibly make low-high for each item they accept. And, if you don't like the offer and you really don't want to lose the items you sent in, pay the $4.95 and they will send them back to you, so you're only out the cost of a cup of coffee.

There is a seller on Ebay that goes by the user name pierregolfmanstore. Avoid this seller at all cost he sold me a pair of irregular $#*!ies jeans that had different size leg openings that goes over where your boots or shoes would be. The jeans also had coloration issues. I told him when he asked for a review on the jeans and to give feedback on him as a seller what I really thought about him and the jeans. He then begged me not to leave bad feedback. And he asked me to send him pictures so I did just that. I sent him several pictures. He proceeded to call me a liar and a scammer and something about faking pictures. Then he said after doing a forensic investigation that the jeans weren't the same jeans he sent and even the coloring was different. He is so full of it the pants are the ones he sent. I don't even have another pair of that style. I have a pair of the $#*!ies Flex and several pairs of the duck pants that come in 3 different colors. Brown, Black, Green. The ones I ordered from pierregolfmanstore the con-artist are Blue. He was upset because his 100% customer satisfaction rating was being tarnished. Because I told him I didn't want a $22 refund that would cost me more than that in my time and then having to buy gas for someone else and pay them for their time to run me around to find someone to print the return shipping label and then having to find someone to print out a label for me plus having to pay someone for their time and gas to take me to the Post Office to mail the jeans back out. I think little French Pierre is a peter puffer. I am posting this to warn everyone to avoid him and his items that he has for sale on EBay. He is a crook. Stop by ebay and look him up and tell him you heard he sells clothes that are 2nds at best and a bunch of irregulars. Avoid him at all cost or he will cheat you. Trust me you will not be satisfied!

Multi-vendor sites are great and convenient. In my professional opinion; eBay has the best platform overall, it is perfect. Completely simple and user friendly and is more economical giving more to the people! The issue is; not all vendors and staff members are trustworthy. When I first began to shop on eBay, the only issue I found also at other multi-vendor sites, were the vendors falsely advertising merchandise or not shipping the order. Years ago, you could call eBay and speak directly to a person and resolve the issue. One of their best features compared to others. For some ridiculous reason currently you have to try to resolve matters online via their website, then opt for them to call your number. Putting you a tad bit at risk. To add, I have several accounts on eBay, and other online stores I shop. As a form of protection from Goofy Stalkers, and identity theft. My youngest account with eBay was suspended for no logical reason. Other than my legal name was not on this less than 2 years old eBay account. I opted for eBay customer service to contact me regarding the issue and within seconds eBay called my phone. Only to tell me that they would not lift the suspension unless I provided them my LEGAL NAME AND BIRTHDAY. Highly suspicious. Being none of the other accounts that are 17 years or older, including none of the other online franchised Multi-vendor sites have given me any issue. In the email detailing why my account was suspended, eBay said "We wanted to let you know that your eBay account has been permanently suspended because of activity that we believe was putting the eBay community at risk." Events like this occur when tension, crime and war are present. To live in denial of whom lied to you, whom are most likely to lie to you; are signs of being G.E.D.Stupid. Overly sensitive to scrutiny? Why that is like being a sniveling idiot. Pierre is not an idiot or the topic of this review, I guess like most chairmen, he/they are unaware of the wrongdoings of their staff, because none have brought to him notice of such happenings. Was I displeased? Yes. Stalking is a serious crime; even Women that look like Mary Poppins have been found guilty of, and more.

Love ebay, as a buyer... haven't tried selling, yet. The auctions are fun, if the wait is a bit frustrating at times. I've only had one bad seller there, all others have been great, especially when it comes to answering questions.

As in all online sites you have to check on the seller reliability, that's what burned me when I first started buying... make to sure to check customer comments for each seller I buy from... Though this can be unreliable when it comes to the Chinese sellers. Personally, I don't buy from anyone with a rating below 99.0% rating and have only been burned once.

Paying with Paypal has been great as I don't have to give any credit card info to each individual seller when making purchases. Hopefully I will still have this option when ebay and Paypal split. I've gone on to use Paypal when shopping other sites, keeping all of my credit card info private and in one place rather than spread out across the internet. You don't have to have a Paypal card to use Paypal...

As far as Customer Service goes, The only problems I've had was in language and I requested, nicely, to have another representative with better English and everything was settled. I have always been treated with respect and my problems resolved within one phone call (***229, 5AM - 10PM PT, M-Sun).

UPDATE: Just last month, Jan 2016, I was burned on a purchase from China. The seller expected to get favorable rating for item when 2 cords were missing. This is NOT ebay's fault but the seller. I got burned because I compromised on the 99% feedback rule I usually follow... this seller had 99.4%.

After reading some of the complaints I realized that many, not all, are blaming ebay alone for the sellers' ripping people off. If buyers do their homework... check feedback and do Searches online for customer reviews of brands, there's less chance of being taken. Don't want to say ebay is perfect and always gets buyer's money returned, but it's ultimately up to the buyer for refunds. Too many complaints against a seller then ebay suspends them... Not sure how that works since not seller. Do remember that after the 30 days nothing will be done... you have contact the seller yourself... Been there, Done that and it doesn't work, at least for me.

I love shopping on Ebay.com! You can find so many unique things that you can't find anywhere else. Some that you need and some that you didn't know you needed until you discovered them! I've purchased 350+ items on Ebay.com and have only had two negative experiences.

Some tips for those new to purchasing on Ebay. You can bid on items or use the "Buy it Now" feature to purchase an item for the specified price. While it is exciting to bid on items, be careful that you don't get too caught in the excitement of winning that you end up spending more than you wanted to or get hooked on bidding on lots of different items. I did for awhile and found myself in debt so I learned my lesson. Just know your limits.

Always do your homework on the seller that you're thinking or purchasing an item from. Check their percentage score. The closer to 100% feedback the better. I won't touch anything under 90% and am even leary of those under 99% but that's just me. You also should look to see how many items the seller has sold as that does factor into how good or bad their score seems. If they haven't sold very many items and have a very low score that's a huge red flag while others that have sold thousands might not be as bad but still worth doing your homework. I always go to the seller profile an while it scrolls their most recent feedback, click on where it says to "View all feedback". You can then see how many good, neutral and bad reviews they've had for the last month, 6 months and 12 months. I often will scroll through many pages of feedback to find the neutral and mainly negative reviews to see why they received this feedback and then determine if I want to do business with them. Also if you find a seller that has sold very few items, look at the ebay id's that left feedback for them. If you see that there are many of the same ebay id leaving feedback, that could be friends of theirs building up their score to give you confidence in buying from them in hopes that you won't look at the id's. Early on when I started using Ebay I got bit by this very thing. They were a fraudulent seller and I never received my item and they closed their account!

Overall Ebay is a great experience that I highly recommend, just do your homework to get the best experience. Happy shopping! :)

I am writing this review to thank Brian, a very special person in the Ebay Leadership Team.

After being a faithful and loyal customer of Ebay for almost 20 years, this January I went through a very unpleasant experience.

A very expensive kitchen appliance (Vorwerk Thermomix TM6) I had bought from an Ebay seller 2 months earlier stopped connecting to Internet and I sent it to the manufacturer for repair.

The manufacturer called me immediately to let me know that the appliance was part of a lot of 288 similar items that were stolen whilst in transit in Belgium.

The seller had clearly disappeared with my money and the initial customer service advisors weren't very helpful.

Being outside the 30 day guarantee they advised to raise a claim with the credit card, but then, strangely, Ebay fought against the credit card charge back "tooth and nail" so the credit card dispute ended up being rejected.

I tried every possible avenues with the credit card, including raising a "Section 75" claim, but they were alway able to find a reason/excuse not to pay, advising to resolve the issue directly with Ebay.

In the end of March I called Ebay and explained all the above. The advisor was very nice and put me through to Brian and, for the first time, I had the feeling that someone truly cared about understanding the whole story and helping me to find a resolution.

Since then Brian has taken ownership of the issue asking me to provide documents, evidence etc. and kept me informed every week about the status of the refund.

He was like a real "guardian angel", it rarely happened in my life to find someone that truly cared.

If you should have problems with a purchase on Ebay I seriously hope thst you fill find someone like Brian.

Yesterday I got the final confirmation of the refund and today the money is back on the card.

I cannot thank Brian enough. I hope Ebay will seriously reward him for taking such a dedicated and attentive care of its customers in trouble, going the extra mile to help and support them.

I hope Ebay will also rethink some of its policies. The 30 day guarantee is probably good enough for standard transactions etc. but in the case of stolen goods, for example, there must be more flexibility and care to protect the customers from what is real fraud that unfortunately can take place anywhere nowdays, including Ebay.

I hope this review is not too long and can be of help to other customers in similar trouble.

Brian, thanks so much again for everything, you have been a true support and a guiding star in the middle of all these very unfortunate circumstances/events! I wish you all the very best for your future and career in the company!
You are a living example of how customers should really be treated and cared for!

I have been an ebay customer for 20 years, having used it in four countries including the USA and on two continents. Over 100 purchases, all 100% positive. For several months i have been trying to sell items but am not able to. I was eventually told to send in documents. They didn't provide an address to send them to, then when i asked them in another round of emails, they did. I was then told it's okay, only for it not be, and to then find my emails relating to there still being an issue acknowledged by the system and then ignored. Been well over a week now. Customer phone number support is non-existent; just a robot that takes your info then tells you to go to the website which is not accepting the docs. A useless Logic Loop of timewaste and general FAIL.

Seller originally(weeks ago) said he did not receive my return. Recently he sent a replacement for the return with the same problem as before(Ipod does not synchronize completely). He says he will not accept my item until I fill out a form. is this legitimate?I am just disappointed he did this after on of my messages said "please check the item for proper syncing".

Pokémon BROCK Figure Toy Jakks 2007 5” Diamond & Pearl Target Exclusive Nintendo ebay item number is [protected] and the seller is Saturday Morning POPS

I tried to register at Ebay to sell some stuffs. As I found out that I needed to change some information first, I decided to close this account. The process itself went smooth, but Ebay sent me more than 150 emails in one day, just to let me know my information was changed and my account is in a process of closing. I contacted Ebay customer service to check if they have a technical issue, but one of their agents said this issue has not been recognized at their side.

I honestly don't feel comfortable to register my information at Ebay right at this time.

eBay has disabled my account and, although I have contacted them in every possible way, they will not tell me why. It began when they requested a password reset, which they accepted, but it didn't work. The contacts: 1) via the requested review of my phone conversation with their CSR. 2) Via chat, first with Mahesh, who researched then sent me a link to the How to reset password Web page, then ended the chat. 3) I rerequested chat and got Alyssa, who researched then wrote ##ghost# and ended the chat with no help whatsoever.

Why would eBay have a international shipping option that doesn’t give you a tracking number, it gives you a customs tracking number, that only tracks it to the border or airport to just hand the package off to the recipient’s country? This is not my fault, I chose a shipping on option on eBay’s website and now eBay is saying they’re not liable for this problem! Why doesn’t eBay know what carrier the package was handed off to?

Our company, Graysville MFG, was operating on eBay for 1 week selling an equine accessory that was the same as many, many other vendors selling on eBay. Then, without explanation, we were permanently suspended. Our follow up conversation with Ebay staff resulted in no explanation or remedy. So now we are proceeding with filing a discrimination complaint with the Indiana Attorney General's Office.

I ordered 4 items in the 31st August 2023. 3 of the payments went through, the last payment was stopped as 'something went wrong'. I then received a message that my account has been permanently suspended as my pattern of activities pose a risk. After 5 queries, I received no explanation whatsoever with a reply of 'no further opportunity for appeal on this decision'. This is a personal attack on my integrity and a very sad state of affairs. Clearly, eBay has no idea what Customer Relations means.

It looks like I am fortunate as some of the reviews that I have now read are really scary and I can be considered lucky to have been one-sidedly cut off from any further transactions.

I am Pankaj Malik from Aquaseptic blowers and on 11 august I received an ebay order for which the ad fee was charged,

I tried to speak to the person on chat and tried to clarify that that no promotions were posted by me .

He also saw and acknowledged that there were no promotions there but somehow was trying to convince me that i was my fault.

Kindly Help me in sorting this issue out as the whole amount of my margin is taken by eBay for promotion which i did not do.

The Blood Pressure Monitor was purchased by Sherrie, tallthinlady

July 25, 2022

Shipped to: Diane Kuhl, 836 Hawthorne Dr., Charleston, IL 61920

Order Number: [protected]

Brought from: ELIZAPADILLA

I would like to have a new replacement as it won’t turn on, I checked the batteries & plugged into the electricity & won’t turn on.

I have tried the automated system, there is not an option for an item that was a Gift, that a friend sent me.

I did receive a call that was on my cell phone when I was still on your website, so I was unable to answer. I called the number, that called me & because the item was purchased by my friend the automated system is not capable of understanding my situation.

My friend has a 93 year old husband with doctors appointments all day on a regular basis & I prefer not to interfere with her situation.

I do have a copy of the email which shows the information of the purchase

2009 jim henson gabriella only plush from sid the science kid ebay item number is [protected] and the seller is amyjohntaylor and the seller say this item might be sold and the seller say a buyer might want to buy it and when I come in the seller house I saw this item in his house and I saw this item still available on ebay and I know this seller lying to me about this item is sold and I saw this item in the seller house and the seller has cut this item in the neck and it mess up then and I have to kick the seller in his face because I got mad because the seller have lied to me about this item and now the seller have to go to the hospital and stay in the hospital for 5 years because I have kick the seller in the face

I have a problem about Dinosaur Train - Interactive 6.5" Don Pteranodon (2010, Learning Curve) WORKING ebay item number is [protected] and the seller is mediamailer69 and the seller say do not buy this item from me because i have lost it for good because i have watch tv and i did not hear someone come in my house and after that i saw it missing in my bedroom

From: Gregory J. Podlucky

Sent: Wednesday, July 19, 2023 5:34 PM

To: [protected]@ebay.com.

Subject: ebay Account No.

Dear Jamie:

I am requesting your assistance with an issue on my wife’s ebay account, kapodl_4, whereby the buyer, starbrite2001, has accepted the merchandise and has repeated requested if we received payment from him and we have not because such payment is on hold by ebay. My wife was originally informed by ebay that the reason for hold was for bank account verification which she completed. Now the story has changed that the reason is for the purchase guarantee; however, the buyer has received the boots, providing positive feedback, and moreover, has resold the boots. We are requesting that you release the funds or assist us we receiving the boots back as a Poshmark buyer is willing to pay a substantially higher price.

Please advise.

Greg

On April 09, 2023 I ordered a complete Exhaust system from seller sat1966. the latest date that I would receive the order was June 09,2023. I emailed the seller on June 12 &14 requesting when I would receive the order. The seller sat1966 has not replied to my emails. June 15, 2023 a request ID [protected] was started. the seller responded on June 20, 2023 and June 22,2023 and said the order will be shipped the following week. On June 30 the shipping label was created and on July 10 I emailed the seller and asked when the order was going to be shipped. I tried to track the order on the UPS site and as of July 18,2023 they only show the label was created. On July 15,2023 eBay closed the request I have not been able to contact the seller by phone or by email Because of the lack of cooperation from the seller I would like a full refund of the order $1315.44

I sold an item on eBay on July 14, 2023. The person I sold it to lives in Atlanta, but originally registered in South Korea. Even though the person lives now in the US and the item was shipped to Atlanta, eBay charged me an "International Fee." When I spoke with an eBay representative, she said even though he now lives in Atlanta, the fee is based on where you originally registered. She also said that the buyer would have to create a whole new eBay account for this fee not to be levied again. This makes no sense at all since the item was shipped to Atlanta (not Korea) and I'm sure the gentleman who bought my item has no idea that he would have to create a brand new account registered in the US.

I also noticed that eBay applied the "Final Value Fee" to include the sales tax the buyer needs to pay. So, now I have to pay a % to eBay based on the sales tax amount. I'm sure glad the buyer doesn't live in NYC!

Hi There I am writing to you to because I bought my 3rd Phone from the company advertised on Ebay, called Blackview based in China. I bought a Blackview BV8800 from them on the 9th of November 2022 for £271.99 order number [protected]. I bought one of their phones about 6 years ago which was great until I dropped it from a height and it smashed the screen, it still worked but decided to update it I bought the latest version of my original phone which I took on holiday and tried to use it filming underwater as they claim its waterproof for 30 minutes down to 1.5m and it instantly stopped working. When I returned I contacted them and told me it was not to be used in saltwater, fair enough I thought so I bought the one above which is supposed to be waterproof to the same level as above. I was walking my dogs beside a river and bent over and my pocket in my jacket got water in it and the phone stopped working again, so once again I contacted them and they gave me 3 options, 1 was to send it back to China to be repaired which would take up to 3 months, option 2 was return it to a UK warehouse for a 70% of the total refund and option 3 was to give me 40% off a replacement phone.

The reason I am contacting yourselves is the phone has a 1 year warranty so surely I am due a replacement phone or a full refund as I am well within the 1 year warranty.

I am asking for your advise on this matter as you have this company advertising on your site

Stuart Lean

The ring I ordered on June 8 arrived on June14. I did not like it. Attempted to return it, no shipper would take it as it is AGAINST THE LAW to ship to India

precious stones, jewelry and other things. In the sellers ad " free shipping and free returns " After 31 emails back and forth with the seller, I am nowhere.

My order # [protected] Case ID: [protected]

Return ID: [protected] Case amount: !,800.94

Seller:PrincyJewels