The complaint has been investigated and
resolved to the customer's satisfactionResolved Drive Time — bait and switch
resolved to the customer's satisfaction
I applied for a loan on their website. 5 minutes after applying I received a phone call stating that I was approved for a loan on a car. I had told the person who called the I only had $500 down payment. I was asurred that was enough and that they could put me in a car. 2 Days later I paid $20 to take a taxi to get the the showroom. While there I decided to do the financing before looking for a car. I had all the paperwork with me that was required. While there I was introduced to the credit manager and he said $500 should be plenty. Well he did the numbers crunch and guess what? Now they wanted $900 down payment before I could even look at a car. I came up with $860 for the down payment, taking every penny I had on me at the time. I asked if we could find a car, and give me 20 minutes to go and get the other $40.00. I was told no! Well I left the lot, again having to call a Taxi. I went to another car lot and bought a car. After I got home the credit manager had the nerve to call me and asked if I was still interested in one of their cars. When I told him that I was upset over the $40.00 difference he said that it was the computer that told him he could not accept anything less then $900. I told him that I only needed a car (to get to the bank) and I would have had the other $40.00. He said he could not let a car off the lot for less then $900. Again he blamed the computer. I told him that I wanted nothing to do with him or Drive Time. He actually told me that if there was anything they could do in the future to help me with a car to call. You have got to be kidding. I would never do business with them again and encourage people to stay far away from them. I read the other reviews on the internet but still thought I would give them a chance. Boy was I wrong. If they would not budge on $40.00 for 20 minutes, I don't think they would understand any other circumstances that could cause a person to be 20 minutes late in a payment. Don't do business with them. I personally went to a "mom and pop" dealer who was more then willing to help me out and with only a $500 down payment. Oh by the way, the car I got was only 12% interest and Drive Time wanted approximately 33% interest.
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