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Customer Service

Whitebirk Dr
Blackburn, England, Lancashire
United Kingdom - BB13HT

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Complaints & Reviews

Sep 25, 2020

Evans Halshaw — Repairing my car

The car was brought in due to no heating working and blowing out cold air regardless of temperature set. It...

Sep 02, 2020

Evans Halshaw — Used car collected that had an fault on it.

Used car bought and paid for 28/02/2020 Collected 1st week march and it displayed problems - broke down in...

Aug 26, 2020

Evans Halshaw — Customer service

Hello, I have a ford focus EF19 0HV which had total power failure, Ford assist came to my home twice and...

Aug 13, 2019

Evans Halshaw — motorhome taken 12 months and still not fixed

We are a rental company, easicampers, and we rent out motorhomes. We put a ford motorhome into these people...

Jun 25, 2019

Evans Halshaw — service plan agreement

Hi. As you have also failed to even acknowledge receipt of my complaint, after the branches concerned also...

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Evans Halshawservice plan and servicing

We have a service plan which cost £638.28, covering three services ( HP953. )
The first was held at Shearlegs Road in Gateshead (Job 67916 18th May 2017 ). The onus seemed to be to get me to pay for extras not covered by the service plan

( Additional £222.98. more than one third of the Service Plan. Some of this will have been necessary I admit, but the car was not long out of showroom.) The customary wash n vac didn't happen. The report states that the vac included the boot. When I returned a few minutes afterwards, the manager was not happy that I was complaining. He said it did not cover the boot. It was then given a cursory vac but the floor, seats and boot were still dusty, with wood shavings from a recent job I'd delivered.

The second was held at the west end of Scotswood Road, Evans Halshaw Hyundai, Newcastle. This was good value and staff were polite and efficient.

The third was held at St James Square, Gateshead, NE8 3RQ . ( 24.01.2019I booked in for a service and MOT ( 6928BQ Check completed 9.13 ? This is impossible unless 9.13PM ) and was guaranteed the car returned in four hours. I arrived at around 11.45 am and returned at 3.50pm. I was asked to sit in the waiting area. At 4.25 I asked when the car would be ready. Apart from the reply, 'In a few minutes.' there was no communication. At 4.45 I said I was now late to be home for my grandson. another ten minutes passed with no information so I asked for the manager. The woman who spoke to me was unhelpful and seemed to think I was the problem. I asked for a courtesy car - none were available. Asked for a taxi - they offered to ring one but not pay. I had no cash on me and was two miles from home. As I left to walk home in the rain a mechanic came out of the workshop who was finishing at 5pm (I assume). He said he had heard the discussion and offered to drive me home, for which I was very grateful. My grandson was sat on the step, soaked through.

Next day I rang to ask about the car, assuming it was near to completion and was asked when I would be coming for it. I said that I wouldn't, it would be getting delivered. It arrived sometime after 1pm. This is a nearest guess as the driver didn't knock. The keys were put through the door and found nearer 2pm. The vehicle obviously was nowhere near ready the previous day, or that morning, and the quote of four hours was never going to be realistic.

I will not return to either of the two Gateshead franchises. The car passed the MOT but the front lights have not worked fully since.
I was charged for a wiper blade and a bulb, but these were clearly on display in the showroom as being covered by the Service Plan.
The Service Plan has not been written up to date at these visits.

I e-mailed this info to the showroom and was promised a reply. It didn't come so I e-mailed again. There has been no reply since.

Since then I have had a phone call from someone AT Evans Halshaw (it later turned out that she WASN'T but was in a call centre). She asked me to book in for an MOT I didn't need. She also quoted that I had had a recent service in Hartlepool (incorrect) and another in Sunderland (also incorrect).

I want the return of the cost of the wiper blade and bulb, and a thorough MOT at another branch. I will gladly return to Hyundai Scotswood Road even though it is 6 miles out of the way.

I also require a refund of the service plan fee. I will compromise and accept that one of the services was of good quality, and will accept a two-thirds fee return.

I'd like an apology from the manager of St James Square facility, but as he doesn't even acknowledge the problem I realise this will not happen.

I have e-mails confirming time of MOT and service estimates as quoted above. Also my e-mail asking for refund, E H's reply acknowledging request, later e-mail from myself asking for reply that they haven't sent.
Thank you.
Les Stewart.

[protected]@hotmail.com [protected].

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    May 09, 2019

    Evans Halshaw — lack of locking nut key for wheels

    I bought a Peugeot 308 sw from these people and had the pre checks done. When I went to pick up the car it...

    Jan 08, 2019

    Evans Halshaw — anti social behaviour

    We have a branch of Evans Halshaw in our village of Malden Rushett, situated in Chessington, Surrey, postcode...

    Jul 17, 2018

    Evans Halshaw — refund for new car

    23rd March 2018 I thought I was lucky to own (2 miles on the clock) Peugeot 208 VO18 HWK. After discovering...

    Jun 05, 2018

    Evans Halshaw — faulty vehicle

    I recently brought a vehicle from Evans Halshaw in Lincoln on the 4th May 2018. Due to my mother having a...

    Evans Halshaw — used car

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    Evans Halshawseat ibiza second car key

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      Evans Halshawcheltenham sales

      On Saturday 10th of October 2015 I went along to Cheltenham's Evans Halshaw to view a Peugeot RCZ priced at £12, 500, I was shown to the car by Steve Cook (salesman), I liked the car and agreed to buy it, I was taken to a desk and was asked all my personal details and agreed in principal the payment amounts and length of finance etc. I again said I was happy to go ahead and purchase the vehicle, Mr Cook said, "great, ok, hang on I will be back now", he then went over to a guy whom I think is the supervisor, who sits and oversees all the desks. Feeling bemused, he then returns and says, there is another customer looking at the same car at the moment, I am now thinking, is this a ruse to get me to pay more or something, Mr Cook then went out to the forecourt, leaving me sat at the desk. Getting really inpatient, I went to the supervisor guy and said "whats going on mate"?, I am ready to buy the car, lets sort it out", he said " have a seat, I will get Steve", the next thing Steve Cook returned, give me his card with his mobile number on and said "This other guy has put a deposit on the car online, but don't worry I will get rid of him so you can have the car, shoot off and I will give you a ring", he then went back to the other customer sat in the car. I left, he later contacted me and said the car is now sold, I think that either this other customer is known to them, is a cash buyer or was the winner in a bidding contest I have no idea, I only went there as it was where I bought my last car, had all the work done there including servicing and MOT's, . They made me feel stupid and really annoyed, as I am so fussy about my cars and it takes me a long time to find the one I want and realised it in this particular car, I will never, never, never have anything else to do with Evans Halshaw and their dodgy underhanded dealings again, how could I trust such a company !!!

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