The complaint has been investigated and
resolved to the customer's satisfactionResolved Drive Time — harrassment
resolved to the customer's satisfaction
OMG! DO NOT DO BUSINESS WITH THESE PEOPLE! They prey on people. My daughter's car broke down so she needed a new car. She was in college and had no credit built up so she bought a 2004 Dodge from them. Unfortunately, had no choice but to accept the loan at 24% interest ~ can you say vultures? Anyway, had car for 18 months, still owes 2+ more years ~ car engine seizes and needs replaced. She is $5000 upside down in this loan now and makes no sense to put another $3000 into the car. Went to dealership to see if they would reduce the interest rate to make it possible to payoff the car so she can purchase a new one...they will not budge. Flat out said there was "nothing they could do to help" and said the only possibility was to defer a payment or have the car repossessed but that she would still be responsible for the $9000+ balance on the loan. Now we receive calls EVERY DAY from them wanting to know when she is making a payment. She is NOT BEHIND ONE CENT and her next payment is NOT DUE YET, but still they call every day and have told her they will continue to call her every day. She told them to stop calling and harrassing her, they said it is their policy to call daily in such circumstance. She said she is NOT BEHIND ON PAYMENTS and her policy now is NOT to call them back. She told them she intends to pay off the car...now they want to know where the money is coming from. She told them it is NONE OF THEIR BUSINESS where the money is coming from and they do not need to know when the payment will be made because she is not late in making a payment to them in any shape or form. THESE PEOPLE ARE RIDICULOUS AND YOU WILL BE WELL ADVISED TO NOT DEAL WITH THEM. Just my opinion, of course, based on our experience.
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