Unfortunately, this has been the worst buying experience we have ever encountered. We were mislead and...
Every time I take the car back for warranty repairs I have to return a few days later because the problem comes back. Took the car in for a sound coming from the suspension and the receipt and service desk claimed they replaced a tie rod end- well I jacked the car up a few days later and the tie rod end had not been replaced. The service desk personel lie, cut corners, perform unauthorized repairs, and can be insulting especially to females. Serpentini does not deserve to be in business. Took the car to Pat O'Brien Chevy in Westlake even though its alot further, but the staff was so much better and they earn every dollar they charge you.
We'll here we go! I went in wanting to see a new Impala on October 26, 2008. I probally would have bought it if the salesman wouldn't have played a game. First of all he told me he would be right back after we found the car I wanted and he never came back. So I went inside, I asked for a sales manager. The attitude from some guy sitting around some desk was so horrible I just left . He told me "we'll I have no idea who is helping just walking and see if you can find him, if ya can't come back and if I have a salesman available he will then help ya out"! What the hell is this they had a total of four salesman standing around some car inside not doing anything. So I left and went to another dealership yesterday and bought a new Impala just the way I wanted to.. Walked in, test drove, talked about figures I wrote a check. Walked out completely happy as the way I was treated was the opposite of that other place.
Being a part of a large corportation within the Strongsville community you would think that business in Strongsville would like to keep money withing the community. We'll sometimes to get the hospitality that is honorable you have to buy outside of the community!
I went in there thinking that they were the best dealership and after 7 hours of all the games I started to doubt whats is going on. After said and done I bough the car, understanding I don't have the best credit.
Yet I was never approved they lead me to believe that I had the loan no one told me that I needed a co signer. I had the car for 4 weeks all they did for several weeks is just call me and asked me to get a co signer with a better score. So I wondered what now? I am a gm employee and had an approval through GMAC for some first time buyer program. But for some odd reason they wanted to play games and ask me for more money down that what I really needed. So what I did was call my mother whom works at GMAC and find out what was going on. She stated its looks like they are trying to get advance they can not get through GMAC. I was pissed at this point and took the 2009 chevrolet Malibu back. Number one what the heck is a bank fee and why is the price over the sticker price. Anyways good luck trying to rip off someone else. I bought my 2008 chev malibu and at gms with no bank fee with 2500.00 down with no co signer. They stated that is wasn't bad credit it was just limited!
Before you buy from this place make sure you know what is going on!
Issue #1 illegal finance tactic, fraud?
Recently they have increasing their consumers income. They have been raising their income so their debt isnt more than what banks allow for the customer to buy the car! This is highly illegal! They have been having the customer sign a blank credit application. The finance managers are a huge part of this activity.
So if a customers income is only $2200. A month but they score well and their debt is more than whatever the percent can not be over. They will raise the income to get it to balance. Then if the bank asks for proof of income they will try to get this waived holy, , , , , , , illegal.
The have been using a long time illegal form to help customer buy a car. This this form isn't helping anyone.
Straw deals- they have a customer for whatver reason whethr it be bad credit, lack of credit, score, income, whatever it is. They can not buy a car, so they press for a co signer which is ok, but when they find out that the only way they can make this deal is to kick off the original buyer,
(The one that came in wanting to buy the car)
They kick off the original buyer and sell the car to someone that is not making the payments nor do they live at the same address and most of the time have no relation to one another. This a pattern imagine if they are increasing the income and pulling a straw deal.
Wow...Double whammy here- common practice for this dealership
Eventually they are going to get caught and audited by the ftc, fbi and the ohio states attorney general. We wonder why our economy is so bad?
By Ohio law you must disclose to the customer their exact payment before going into finance department. No ranges can be given for this exact reason. They use what is called a bridge or legging the customer. Their from for doing so is called a Purchase Summary form and if you pulled every single deal that they have eve written you will see this form and every form has this tactic! This form has some basic information including name, date, stock number ?, type of car, down payment, rebate, or any incentive, this also included three major things one a Manager signature, the customer signature and what is illegal a payment line.
Now by the Sate of Ohio's Law on this line must represent and exact payment.
It doesn't its says example one $233-$242 or example two $233.87-$266.97
These ranges allows the manager at the desk to structure a deal with numerous items that have to be disclosed in the finance department and sold upfront not included in their monthly payment.
When they go back to the finance department the customer are told that we are able to included in your monthly payment these items at no additional cost, if the finance manager has any issue with concealing this bridge they generally do one of two things. One is removing some of these items and rolling the difference into the rate, what happens then is the payment goes down so the customer thinks they are getting a great deal. But they are not There are items that are still in the deal that they do not want. Then the finance manager will try to not disclose the items that they know they do not want and pull what is called a line close or elbow close. Only disclosing minor areas of the contract that pretain to nothing like a signature line. Some cash deals in include GAP insurance, now now come on plain sense is what do you need GAP insurance for if you are paying cash? At least 60% of the customer return to complain about these issues? Many complaints but no action until now. Can you say higly illegal if you were to pull all their deals and look into the deal you will see everything. Oh not to mention the menu that they have to use but even the menu reflects the margin and allows them to even add more item for maybe 5-10 dollars more does seem much more huh? But it is when you started with $30-$60 in the payment of leg. Thats near 2k of items packed into the deal not including the difference of the interest you doo the math...
has four and they all sell in between 250-350 a month how many people actually know how many don't?
north royalton, Ohio
FRAUD FRAUD FRAUD NEEDS STOPPED!