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3.0 20 Reviews

How responsive is Carwise's customer service?

0 Resolved
7 Unresolved
Absolutely frustrating 🫠
It's quite possible that Carwise is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Carwise's silence.
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Carwise Finding a Trustworthy Auto Body Shop Made Easy with Carwise

Carwise is a website that helps people find trustworthy auto body shops. I was in a fender bender and needed to find a good shop to fix my car. I stumbled upon Carwise and decided to give it a try. I was pleasantly surprised by how easy it was to use. All I had to do was enter my zip code and Carwise showed me a list of nearby shops. I was able to read reviews from other customers and see the shops' ratings. I ended up choosing a shop that had great reviews and my car was fixed in no time. I highly recommend Carwise to anyone who needs to find a good auto body shop. It's a great resource that saved me a lot of time and hassle.

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Carwise Top-Notch Auto Body Repair: My Experience with Carwise and Jim Turner Chevrolet

Carwise is the place to go if you need to find a reliable and trustworthy auto body shop. I recently had to get some work done on my car and decided to give Carwise a try. I was pleasantly surprised by the quality of service I received.

The shop I chose was Jim Turner Chevrolet in McGregor, Texas. Shannon and Ed were the ones who helped me out and they were both very knowledgeable and professional. They had to deal with two different insurance companies, but they didn't let that stop them from getting everything they needed to make my car look like new again.

Throughout the process, they kept me updated on the progress of the repairs and didn't mind when I called to check in. When I picked up my car, they took the time to explain and show me everything that had been repaired. I was impressed by their attention to detail and their commitment to making sure I was satisfied with the work they had done.

Overall, I would highly recommend Jim Turner Chevrolet and Carwise to anyone who needs auto body repair. The service was top-notch and the staff was friendly and helpful. If I ever need work done on my car again, I will definitely be returning to this shop.

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Carwise Spotless Garage and Professional Service: My Experience with Carwise

At first glance, I was blown away by the exterior of the garage at Carwise. Compared to other garages I've visited, this one was spotless! There was no trash lying around or piles of junk cluttering up the place. It was pristine and impressive!

But that wasn't the only thing that impressed me. The way they assessed the damage to my car was done in a professional manner. They took their time to thoroughly examine the damage, wrote up an estimate, and printed out all the necessary documents for my reference.

On the day I was supposed to drop off my car, everything was ready for me. And when I picked it up three days later, I was amazed at how well they had fixed the damaged area. It was as if it had never happened!

But the icing on the cake was when I saw that they had detailed my car inside and out. It was such a treat to see my car looking so clean and shiny.

Overall, I highly recommend Carwise to anyone who needs their car fixed. They are professional, efficient, and do an amazing job.

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Is Carwise legit?

Our verdict: Complaints Board's thorough examination reveals Carwise as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Carwise stands out for its commitment to quality and security. Clients considering Carwise should delve into its customer service record to gauge compatibility with their expectations.

Carwise earns 91% level of Trustworthiness

Perfect Trust Endorsement: Carwise achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Carwise has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Carwise.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carwise.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Carwise have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Carwise and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Carwise has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Carwise protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Extensive Shop Network
    2. Real-Time Repair Tracking
    3. Verified Customer Reviews
    4. Free, Instant Quotes
    5. Comprehensive Service Listings
  1. Cons
    1. Limited Service Scope - Focuses solely on auto body repair.
    2. No Direct Repair Services - Only referrals, not actual repairs.
    3. Potential Bias - May favor certain shops in listings.
    4. No Price Comparisons - Doesn't offer cost estimates or comparisons.
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Carwise Carwise Rental: Deceptive Fees and No Refunds - A Disappointing Experience

So, I tried using Carwise to rent a car and I gotta say, it was a bit of a letdown. They gave me a quote for the rental, but when I went to pick up the car, they hit me with a few hundred dollars more in fees. I was pretty upset about it, but I figured I'd just cancel and get my money back. Nope! They refused to give me a refund and kept my money. Not cool, Carwise. Not cool at all.

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Carwise Find Reputable Autobody Shops with Ease Using Carwise.com

But then I saw that they have a feature where you can search for shops based on your insurance company, which was super helpful because I didn't want to deal with any more sketchy shops. I found a shop near me that was highly rated and had good reviews, so I decided to give it a try. The process was really easy - I just entered my insurance information and the site gave me a list of shops that were approved by my insurance company. I picked one that was close to my house and had good reviews, and I was able to schedule an appointment online. The shop did a great job on my car and I was really happy with the service. Overall, I would definitely recommend carwise.com to anyone who needs autobody repair services. It's a great way to find a reputable shop that you can trust, and the process is really easy and straightforward.

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Carwise Carwise: The Lifesaver for Finding Reliable Auto Body Shops

I was at my wit's end until I stumbled upon Carwise. Let me tell you, this website is a lifesaver! I was able to search for other nearby auto body shops and read reviews from real customers. I found a highly rated shop just a few miles away and was able to schedule an appointment online. The process was so easy and stress-free.

Carwise also has a feature where you can track the progress of your repairs. This was a game-changer for me. I no longer had to rely on unresponsive reps like Jahir to give me updates. I could see exactly where my car was in the repair process and when it would be ready for pick up.

The best part about Carwise is that it's completely free to use. I didn't have to pay a dime to find a better auto body shop and get my car back in a timely manner. I highly recommend using Carwise if you're ever in a situation like mine. Don't let unresponsive reps and long wait times stress you out. Use Carwise and find a reliable auto body shop near you.

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Carwise Clinton Auto Body: The Best Choice for Your Car Troubles!

I had a big mess with my 2013 Toyota RAV4. Passport Toyota, the folks i bought the car from, told me to go somewhere else 'cause they couldn't fix it coz' it's too old (what the heck?). Then, I rang up the insurance and they told me to go check out Clinton Auto Body. I had't heard of 'em before, but they're the real deal. I swear, it looks like my RAV4 just came outta' the factory - good as new! If ya ever have car trouble - definitely give 'em a call, they'll take care of ya. Patty is the gal who'll handle everything for ya, and I tell ya, she's the best of the best!

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Carwise Car shopping made easy: My experience with Car Wise & Brandon

I jus' dropped a pretty penny on a fresh whip from Car Wise, y'all. The whole crew over there was kickin'. My boy Brandon held me down proper, givin' me the hookup. Ngl, I was tweakin' a bit 'bout buyin' a car 'cause I ain't done it before, but Brandon held it down. Dude was chill as can be, and helped me out with all sorts of questions. Never once made me feel like I was dumb for not knowin' somethin'. That type'a patience is rare these days, lemme tell ya. But that's the kinda vibe over at Car Wise - they treat ya like fam.

If y'all in the market for a car, do yourself a favor and peep Car Wise. And if you see my boy Brandon, tell him Melony sent ya. He'll know what's good.

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Carwise Fantastic Service: Mike's Auto Repair Delivers a Like-New Hyundai Santa Fe Sport After a Front-End Crash

So, I's got this Hyundai Santa Fe Sport that had a pretty bad front-end crash after it got backed into while parked. I had been using Mike's for some of my past work needs and decided to stick with them for the photo taking and insurance estimates I needed after this accident. Once I dropped off my whip, it took a lil' bit longer than what I planned, but that's okay since I knew that they were doing their best to make sure my baby was gonna come back looking like new.

And let me tell ya, when I came back to pick up my Hyundai, I was beyond pleased with the job that they'd done. It truly did look like it was fresh off the assembly line, not even like it had had any type of major damage in the past. They even cleaned up the insides nice and drew the dust bunnies out with that vacuum. I drove it away feeling like I was doing my thang in a brand new whip.

In the end, I gotta say that I'm really happy with the services provided by Mike's. They stayed on top of their game and did the most they could to fix up my car. So, if you're looking for a spot that does some good work and gets it done right, I'd definitely recommend giving these folks a go.

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Carwise Exceptional Auto Body Repair and Service at Carwise: A Must-Try for Car Enthusiasts!

I just had to leave a review for Carwise because I am truly thrilled with the results! My car is a 2020 model and I was really worried about its repair process when I had to take it in, but I am so impressed with the workmanship and turnaround that I can easily say this is one of the best experiences I've had with an auto body shop.

They made the rental process extremely easy and told me exactly how to contact the rental company, and I had no issues whatsoever getting my rental set up. But the real magic happened when I got my car back - it looked like the day I drove it off the lot! The repair process was so thorough that even the smallest scratches and dents were completely gone, you wouldn't even know they were there.

What really sets Carwise apart from other shops is their attention to detail. During the inspection process, they explained to me that in a deer collision, the animal can be thrown around and hit the side of the car. That's why they did a complete check of my car to make sure there wasn't any other damage that needed to be addressed. I appreciated that they were looking out for me and my car and making sure everything was in top shape before handing it back over to me.

Overall, I am beyond happy with my experience with Carwise. They're a fantastic shop with knowledgeable staff, and they clearly take pride in their work. If you're in need of any auto body repairs, I highly recommend giving them a call. You won't regret it!

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Carwise Carwise by CCC: Misleading & Expensive Marketing Tactics for Body Shops

This website, Carwise, is owned by a company called CCC. These guys provide information to body shops so they can make estimates on damages to cars. They want you to be part of their referral network. But to do that, you gotta buy their software, which will run you about $750 a month. That's a lot, right? And here's the problem - they don't tell you that up front when you come to the site. As an owner of a body shop that doesn't use their software, it's hard to get customers to come to us. Sites like this should be straight with people. They really just want to trick folks who don't know any better into signing up for their referral network. It's not fair and it's not right.

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Carwise Beware of Annoying Motor Noise in Honda Ridgeline from Carwise

So, you're thinking about buying a car from Carwise? Well, let me tell you about my recent experience with a Honda Ridgeline. Now, I'm not against Carwise, but if you're considering a Honda Ridgeline, be warned. There is a really annoying motor noise that comes from the dashboard that Honda knows about but can't seem to fix - or maybe they just don't want to!

The factory says it's just a "characteristic of the vehicle" and all the dealerships know it's a problem. But when I bought my Honda Ridgeline from AutoNation Honda in Tucson, they didn't tell me about it at all. And since then, I've had other people tell me that they've had the same noise going all the way back to 2009. Maybe that's why the Honda Ridgeline was off the market for a while.

Now, don't get me wrong - the Honda Ridgeline is a nice car to drive. It's got great gas mileage and handles well on the road. But that noise in the dashboard just gets more frequent and louder as time goes on. Trust me, it will drive you crazy!

So, my advice to you is to avoid buying a Honda Ridgeline from Carwise. If you're looking to spend your hard-earned money on a new car, go somewhere else. There are plenty of other options out there that won't drive you nuts with an annoying motor noise.

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Carwise Excellent Bumper Replacement Service at McCollum Auto Body in Vancouver

Yo, listen up! So, last year on June 25th, I found out that the front bumper on my leased 2016 Mercedes-Benz E400 W212 wasn't up to snuff. It had some janky repair job going on with the lower front right end, and it was really not looking good. Luckily, I found myself a real champ in Scott Baker from McCollum Auto Body in Vancouver.

This dude took the time to actually come out and take a look at my ride himself, and immediately he spotted the issues with my bumper. Scott whipped up an estimate on the spot, and I gotta say, it was a fair price. So I took my busted bumper over to McCollum Auto Body, and damn if they didn't just knock it out of the park with the repair job. Bill the painter was an artist, pure and simple. That bumper looked so fresh and so clean, it was like seeing my car for the first time all over again.

The paint job was just killer - Bill matched it perfectly to the rest of the car, and it was so glossy and smooth, it was like looking in a mirror. The black paint had all this metallic shimmer going through it, it was like magic. Scott made sure that I was happy with the results, and I gotta say, I'm happier than a kid who just robbed a candy store.

Finally, I managed to find a body shop that knows what they're doing. McCollum Auto Body is the real deal, and I would recommend them to anyone who wants their ride to look fresh as a daisy. These guys are talented, professional, and they know how to make a car look amazing. So if you want to pimp your ride, hit up McCollum Auto Body in Vancouver. They're gonna take care of you, no doubt about it!

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Carwise Carwise: The Best Car Shop Out There! A Miracle Worker Who Fixed My Car for Only $150

Carwise is legit the best car shop out there. I def give them 12 stars cause they did an amazin job on my car. So I had a 2013 Mini Cooper and some crazy driver next to me totally messed up two of my panels. It was so bad, there were like white lines all over my black car. I thought I would have to spend at least a grand to get it fixed, but Ken, the owner, is a miracle worker and he said he could clean it up for me instead. Plus, he said he would fix up any other scratches on my car too. So I was like heck yeah, let's do it.

When I saw my car again, I couldn't even recognize it. It was like it just came off the dealer lot. I was totally shook, like I kept walkin around it to make sure it was actually my car. And it was all cleaned up too - inside and out! I couldn't believe it when he only charged me $150. Ken is a real hero and I am forreal recommending him and Carwise to everyone I know.

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Carwise Unprofessional and Lacking Customer Service: My Experience with Classic Collision Aloha

I had an experience with Classic Collision in Aloha when my truck was hit and run. My insurance company recommended this place and I took my vehicle there. The mechanic told me it would take some time to fix it because of the covered parts. After waiting for about two weeks, I received a call from the shop. They told me that my truck was fixed, but they had accidentally wrecked it while moving it outside the shop. No apology or any other kind of relief was offered to me. I was informed that they would fix it again and call me when it was done.

Although part of me was skeptical about their authenticity, I decided to let them handle it because it would be an ordeal to start over with another repair shop. Upon arriving, I noticed that nobody apologized for their mistake or the inconvenience that was caused. As if this wasn't bad enough, my truck was dirty on the inside and had a nasty smell.

A few days later, I received a survey asking me about my experience. I responded with the same tone as I am writing this review now. I was so frustrated that I went on Carwise to see if other customers had similar experiences and planning to write a review. However, to my surprise, there were no reviews listed for Classic Collision in Aloha, and this made me angrier. I was shocked because their website emphasized the importance of customer service, yet there was none provided.

All I wanted was a simple apology, but this was not given to me. I consider the lack of an apology as a lie to the customers, and it's a shame that a shop like this still exists. I wouldn't recommend their services to anyone and would advise others to avoid this terrible shop. Shame on you Carwise and classic collision aloha for not providing better customer service.

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Carwise Exceptional Auto Body Work at Amwell Auto Body in Hillsborough, NJ

Whoa, man! My experience with Amwell Auto Body in Hillsborough, NJ was out of this world. Before I start, I gotta give props to Walko's Automotive Service in Manville, NJ for hooking me up with Amwell Auto Body. I get my ride serviced at Walko's on the regular and they always do top-notch work. They pointed me in the direction of Amwell because they do the same kinda stuff - thorough and exceptional. Anyways, I was driving my brother's whip, a 2010 Toyota Avalon, when I got into a fender bender just a couple houses away from home. Not my fault, so no skin off my back, but the damage was pretty gnarly - scratches and dents on the entire right side of the car.

I took it over to Amwell Auto Body and met Tara, who was super chill and helpful the whole time. She let me know when the car was ready and even finished the job two days ahead of schedule. She called me up but I was busy that day, so I told her I'd come pick it up the next day. But let me tell you, I was pretty nervous about what I was gonna see when I got there. I thought for sure something would be outta whack or the paint job would be shoddy or something. I was freaking out a little, but I walked over to Amwell the next day to pick up the car.

I saw a black Toyota Avalon in the lot and I was like, "No way, that can't be my brother's car, it looks too good!" But sure enough, it was his ride. And it looked like it was fresh off the lot, dude. Shiny and clean, everything matched, nothin' was outta place, no corners cut. I was blown away. I told Tara I needed to know who worked on the car so I could personally thank 'em, and she hooked me up with the names of Paul and Jay. Those dudes seriously deserve a trophy. Every little detail was taken care of on that car, man. They did an amazing job.

So, long story short (too late), Amwell Auto Body is the real deal. They're pros and they ain't gonna let you down. Tara was amazing too, answering all my questions and keeping me in the loop the whole time. Props to Amwell Auto Body, y'all the bomb.com.

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Carwise Carwise.com Review: Terrible Customer Service and Threats of Car Repossession. Stay Away!

carwise.com is definatly not the place you wanna get your car loan from. Their customer service is just plain awful. I tried to get some answers about my car loan but they just kept givin me the run around. And to make thangs even worse, they threatened to take my car back and have it towed after I done put down a down payment. Aint that just the pits? I wouldnt wish that experience even on my worst enemy. So do yourself a favor and stay away from carwise.com. Theres gotta be better options out there.

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Carwise Stay Away from Carwise: My Frustrating Experience with Their Customer Service and Partnered Repair Shop

Yo dawg, I gotta tell you about my experience with Carwise. I hit up their website like three times with some questions about a repair shop they partnered with, but they ain't even reply to any of my emails. I was trying to get some help with this review they had up for a shop that didn't do a good job on my car, but they was straight up ignoring me.

I'm telling you right now, if you need some help with your car repairs, stay away from Carwise. And don't even get me started on CCS Charlotte, the shop that Carwise recommended to me. They didn't do no better job either.

Overall, it was just a super frustrating experience and I wouldn't recommend messing with Carwise if you want some legit help with your car repairs.

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Carwise Carwise: A C- Review

A C-

Listen, I gotta tell ya, I wasn't too thrilled with my experience on Carwise, that fancy car website. They tried tellin' me that my car had scratches on the side panel. Pffft, no way was that true! I've been drivin' this baby for years, I know every scratch and dent on it like the back of my hand. So, needless to say, I wasn't too impressed with their report.

But, I gotta give 'em some credit, I mean they do seem to know what they're talkin' about when it comes to car repairs and such. They got a buncha certified shops listed on their site, which is helpful when you're lookin' for a fixer-upper. And, I gotta say, I do appreciate the way they lay out all the info and prices for each job on the website. Makes it easy for me to compare and figure out what's in my budget.

Overall, I'll give 'em a C-, just cause of that whole scratch thing. But, if you're lookin' for a good resource for car repairs and comparison shopping, Carwise might just do the trick. Ain't perfect, but then again, what is?

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Carwise Mixed Experience with Carwise: Lengthy Wait and Disorganized Process

Carwise is a website that lets you buy cars. They're not too bad, but it took them awhile to get my car after I gave them money. They've been doing this for awhile, but you wouldn't know it with how long it took. The people there didn't seem to know what they were doing, and they messed up the paperwork a few times. It was pretty confusing, and not organized at all. I wouldn't say it's the worst experience I've ever had, but it's definitely not the best. I've had worse experiences with other dealerships, like Green Ford.

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Carwise In-depth Review

In summary, Carwise is a helpful platform for those looking for auto body shops and collision repair services. It provides a comprehensive directory with user reviews that can guide you in making an informed decision. However, some aspects like pricing transparency and comparison with competitors could be improved for better user experience.

Overview of Carwise

Carwise is a resourceful website for finding local auto body shops and collision repair services. It offers a wide range of options with detailed information about each service provider.

Website Usability and Design

The website is user-friendly with a clean design. Navigation is straightforward, making it easy to search for services and read reviews.

Range of Services Offered

Carwise provides a vast selection of auto body shops that cover a wide range of services, from minor dents to major collision repairs.

Quality of Service

The quality of service appears to be high, as many shops listed have certifications and positive reviews from past customers.

Pricing and Value for Money

Pricing details are not directly available on Carwise, so users must contact individual shops for quotes, which can affect the overall value for money assessment.

Customer Service and Support

Customer service experiences vary by shop, but Carwise itself provides adequate support for using their website and connecting with shops.

User Reviews and Testimonials

There are numerous user reviews available, offering insights into the experiences of past customers with different auto body shops.

Booking Process and Scheduling

The booking process is not directly handled by Carwise; users must reach out to the shops. However, the website does facilitate the initial contact.

Turnaround Time and Efficiency

Turnaround times are generally not listed and can vary widely depending on the shop and the extent of repairs needed.

Location and Accessibility

Carwise features a broad network of shops, making it likely to find a conveniently located service provider.

Warranty and Service Guarantees

Warranty information is not standardized across Carwise listings and should be confirmed with the individual shops.

Expertise and Certifications

Many shops on Carwise boast various certifications, indicating a level of expertise and commitment to quality.

Additional Features and Resources

Carwise offers additional resources such as articles and FAQs, which can be very helpful for users.

Environmental and Safety Standards

Information on environmental and safety standards is not prominently featured and may depend on individual shops' practices.

Comparison with Competitors

Direct comparisons with competitors are not available on Carwise, making it difficult to assess how it stacks up against other options.

Pros and Cons

  1. Pros:
  2. User-friendly website design
  3. Wide range of services and shops
  4. Helpful user reviews and testimonials
  5. Cons:
  6. Lack of pricing transparency
  7. No direct booking through the website
  8. Varying customer service experiences

Final Verdict and Recommendations

Carwise is a valuable tool for finding auto body repair services, especially due to its extensive directory and user reviews. However, for the best experience, users should directly contact shops for specific details like pricing and turnaround times. It is recommended to use Carwise as a starting point in your search for quality auto repair services.

How to file a complaint about Carwise?

Here is the guide on how to file a complaint against Carwise on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the title:
- Summarize the main issue with Carwise in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Carwise, including key areas of concern, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Carwise on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Carwise Customer Service. Initial Carwise complaints should be directed to their team directly. You can find contact details for Carwise above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Carwise. Discuss the issues you have had with Carwise and work with their customer service team to find a resolution.