Dollar Tree
reviews and complaints

I
I have shopped at the 32 Auest Ave. Utica N Y #1403 since it opened and have never complained about anything, but I have been very disappointed with the cleanliness and not having things on the shelve for weeks. I mentioned it to the cashier a few weeks ago and had to go to another store to get the items I wanted. The cashier blamed the manager and said the stuff is probably in the stockroom, but she really couldn't go and get it. Since then I have gone in there and the same thing nothing really on the shelves empty. I spend a lot of money in the dollar store, my brother always says I am the only person who can go into a dollar store and spend between $50.00 to a $100.00 lol! You have missed out on a lot of sales. Last Monday I was there and I was talking to someone out front of the store and that same cashier was outside complaining about the roads being closed off for the president instead of stocking shelves that are empty. When I was out there I was told she is the day floor manager not very professional. She was On the sidewalk outside the store yelling "He is not my president "so why do we have to put up with this . This is not in my opinion the action of someone on your management staff, should conduct themselves . Last but not least I was having a big party at my house I had to pick up a cake at the grocery store in that mall and decided to pick up some extra plates etc. I was standing in line and noticed a second light on and asked if they were open she told me to stay in line where I was. In the mean time my sister walked in and just picked up one thing while we were all standing in line and she opened up the line, I was so upset as so as the lady in front of me we left the stuff and walked out. Little did she know my sister was in line and she was ranting and raving about me and complaining that I come in there all the time and complain, which is not true until recently when nothing is on the shelves I have said something after driving over there. Always enjoyed going in th ere and talking to the girls at the register that I don't even see them anymore and to see what stuff you had but not any more. This person is not very professional at all. Just wanted to bring this to your a ttention before you lose more customers at this location, I did notice on their website the numbers for th at site is really d own. Thank you for your time

I visited the dollar tree off of 40th st and Thomas road. I spent about 45 min shopping for needed items and my friend also was grabbing a few items he needed. When we went to pay the manager there told my friend that she could not punch in his numbers on his EBT card to try and get it to work. She was very rude and refused to help my friend so he could pay for his food. Then when I went to pay for my items she would not take my money. She refused saying she already made her drop for the night and she would not take my 100 dollar bill. She was very rude about it and we had to leave our items there. It was very degrating and frustrating. It was only 9 o'clock. Something needs to be done about the management there. That store is loosing a lot of money due to bad management.. I will never shop there again and I will tell everyone I know about how people are treated by your company. The store is at 3909 Thomas Street.

On saturday 8-18-2018 around 4:30 in the afternoon I was in line with about 16 items when the cashier grabbed one of the items, "tile plus bathroom cleaner with bleach" and the top blew of shooting the product all over my shirt and shorts. She immediately started yelling that this was not her fault and tried to get me out of there. I told her I needed to see a manager and martha came by and told the cashier to go away. Martha saw the damage as bleach was all over my clothes and counter. She tried to get me to buy the rest and leave. I insisted on filling out a form for reimbursement, but she told me there is no such thing and I need to go to the website. I along with others were a bit mortified by the very cold reaction to this incident. My pink ralph lauren button down polo shirt and palm beach shorts are now ruined. I am attaching pictures. The shirt is probably worth $50 and the shorts only $25. I expect you to reimburse me. Jerome cipponeri [protected]. 1180 s ocean blvd, apt 2b, boca raton, florida 33432

I was shopping at your Cherry Hill New Jersey location store number 4784. this very nice lady Miss Mary was running the register. She had a really long line and ballons to blow up. there was no one around to help her. We stood in line for about 15-20 minutes.Well come to find out her manager Jessica was outside smoking a cigarette. I've seen her in the store a few times she always has earbuds in her ear and she's always outside smoking a cigarette and she always has this look like she smells poo on her face. I think Miss Mary handled everything very well she even apologized to us for the wait.

Dollar Tree, store #3110 - Arlington, TX 76010 is supposed to remain open until 9:00. I arrived at about 7:45 and the doors were already closed and locked. There were maybe about 10 people that I could see already inside of the store, and the Cashier was standing in front of the door. I don't know if she was a manager or not, but she commented, "we close at 9:00, and with the amount of people we have in the store, it'll be well after 9:00 before we get out." There were 2 additional customers that approached the door and were also denied entry. The employee began fumbling for store keys and took several minutes to unlock the door to let about 8 customers out. I'm sure they were just as inconvenienced being locked inside the store as we were frustrated being locked outside during normal operating hours. While a few customers remained inside the store, the employee stepped outside to smoke a cigarette about 5 feet in front of the main entrance. The total experience was very unprofessional and patrons should not have to tolerate that kind of behavior, no matter the amount of money we spend.

There's not enough merchandise on the shelf's . Very disorganized and so much freight in the back room customer's can not even go to the restroom . Very dangerous . Why do u not put out your freight? THE WHOLE BACK IS FULL OF IT .. MAYBE U SHOULD SEEND HELP TO THE PLAINVIEW STORE . The customers would really appreciate it if u could clean up your store and stock your merchandise . Thanks A very concern shopper .

The store is poorly stocked especially a lack of whole wheat bread and frozen foods such as chicken patties, nuggets, and strips. There are many empty or partially empty shelves in this store. There is a constant turnover of personnel so that customers can't get used to dealing with familiar people. Some items should be two for a dollar such as canned milk, snack items and juices.

I shop at a Dollar Tree about 2 times a month. Usually I go to the one in Livonia near my work. I've always been very happy with the service and the products. It is hard to believe some of the great things you can purchase for only a $1.00
Last night I stopped at the one on Ford Road in Garden City, MI. I was shocked that not only was the cashier Rahshine chewing gum when waiting on the public, but continuously cracking her gum LOUDLY while waiting on me and other customers! Nothing like bringing the level of the store to Trash!
I was SO distracted by this, and walked out of there knowing I will never step foot in this location again!

Today at 9:50 pm, employees Janice and Delondra wellre discriminatory and acted by slandering my daughters reputation with false accusations as Delandra made a spoken false accusation to a random customer at the store after Janice had already apologized for lying about camera footage.

On this date, my twin daughters, my son and my father, and myself shopped at the Dollar tree store on 935 grafton street in Worcester Massacussettes.
Upon completing our transaction and paying cash I was approached by Janice. She asked if I spoke English, and told me that she saw footage where my daughters put a nail polish in their pocket. I asked to see the footage and she said she couldnt show me. After this, My daughters denied this accusation. Janice then proceeded to apologize and say that this was a mistake and she was sorry as she didnt see them on camera doing this. She then said that the cashier Delondra said she did. While we are conversing, Delondra was telling a random customer that she saw my daughters put a nail polish in their pocket. I told Delondra that this was very unprofessional and why if she had no proof as my daughters had no such items in their clothing would she slander my daughters reputation in such a manner. Janice stated that delondra was mistaken as she thinks it was a cell phone that my daughter had in her pocket. I asked Janice what happened next after she suppossedly saw the alledged footage if my daughters have no said item in their possession and Janice said thats why
She apologized because she didnt see anything, and delondra will be written up for talking about your daughters to random people. I then told Janice that she lied when she said she saw footage as she admitted that she didnt, and Janice said this is why she was apologizing because she didnt see anything and was sorry for the mistake. At this point customers were commenting and looking at my daughters. My daughters and all of us were very embarrassed and our reputation and integrity was damaged due to the slander, discrimination based on age and etnicity as Janice asked me if I spoke English before she made the accusation. Janice said she has lost alot of dollars due to young girls and she apologized once more for their mistake. I explained that we are not even from this state and look at the experience that we had to endure. I asked for my money back and at first Janice didnt want to as she claimed to be closed, she took our cash receipt and didnt give it back once she gave us our money. I also asked for a written statement from her stating how she lied about seeing footage that showed my daughters taking something, and Delondra talking to a customer about the lies she made up. Janice said she wouldnt give a written statement and why i needed one if she has already apologized for the mistake. Delondra just said ok, laughed in our faces, and never apologized for pointing at my daughters and accusing them of such an immoral act. My daughters are faithful Catholics and would never engage in such an act. I am a professional in my career and never would I allow that an employee treat unfairly, discriminate, slander, and humiliate any consumer under any circumstance.
My daughters cried of embarrassment and felt profiled based on age and etnicity and so do I. My young son was also humiliated and confused and my father who lives in this state was humiliated.
Apologies do not change the fact that your employees lied and singled us out to strangers with false spoken accusations. They completely ruined our trip.

Store number 4713
Visited this store today at about 530 pm I was shopping as I heard a women yell over load speaker that she wanted security to check all aisles immediately. Then I went to get in line an the woman at checkout lanes (Susan) yelled over PA again "Alesha you need to get up to these registers NOW." About 30 seconds later Alesha walked up to register apologing that she had to use restroom. Susan then stated loudly that was unacceptable and that she needed to tell someone n get permission to use restroom. Alesha then said she told someone. Susan yelled again who did u tell "Ice"( another employee) ? Alesha said yes, Susan then proceeded in yelling at her saying "he isn't your boss I am" I was completely in shock. I am a business owner and know you don't talk or treat your employees this way. Especially in front of a store of people. I very see race as an issue, I myself am white, but I truly believe this was a race issue. So if that wasn't bad enough when I finally got up to Susan at the register I had my items in a basket she then told me that I had to remove my items from the basket before she would ring me up. I think my mouth literally dropped. I can not believe how rude, loud, disrespectful, and unprofessional Susan is. I truly believe you should reconsider either her told employment with this company or her position. She definitely needs some human resource and customer service training. I will not frequent this store ever again if she is there. Any questions Danielle King [protected], however emailing would be best way to correspond. Thank you

I have shopped the 32 Auert Ave, Utica, NY store # 1403 for a long time, but recently the store has become extremely unkept and dirty. The floors look like they have not seen a vacuum cleaner or broom in weeks - and the carpet is absolutely filthy - multiple large stains throughout the store, and just plain worn out. It makes the whole store look awful. It never used to be like this. On a positive note, the store has a good selection, the displays are neat and tidy for the most part, and the cashiers are always pleasant and helpful. Today was the second time I have been at this store in the past 2 weeks, and it is looks worse than ever. If I were to guess, I would think that this store is scheduled for a closing, and the company is just letting the maintenance go. I would hope that is not the case, as there are always many customers patronizing this store location. This location is very convenient for me, so I'm hoping by bringing this to someone's attention, that the cleanliness of the store improves. Thank you for your time.

I have patronized the store # 3575 in Niagara Falls for nearly 3 years, shopping dozens of times without any problems. However, when a problem does occur, a manager named Barb might appear, and she is horrifically hostile. Today, she said if she ever saw me again in "her store, " she would call the police and have me arrested.

Must I avoid the store henceforth?

On 8/14/2018 I visited store 484 in Woodsyocm, Georgia. When I was checking out my boyfriend made a comment that offended her. Shaun was her name according to the receipt.

My boyfriend didnt mean any harm in what was said. Shaun has multiple piercings on her face including a larger nose ring. He said that looking at her face made him cringe. He never meant her looks made him it cringe, he just couldnt imagine the pain.

So he asked a few questions about her piercings and wanted to know if it was painful. She responded to him saying "youre weird. [censored] you." He listened to her and apologized. My boyfriend actually has brain trauma from an accident. He has a 8 plates and 16 screws in his brain. His trauma sometimes causes him thinking trouble- he doesn't realize he says things the wrong way.

I do believe that her response was very inappropriate. Nobody shops at a store and wants to hear "[censored] you" when checking out. I understand how she might have taken it personally but her response was not the way to go about it. In addition, other customers overheard what she said.

I tried to interject and explain that he did not mean to be offense. Instead of calming the situation or changing the conversation she responded with cuss words.

I think this associate, and possible store manager, need additional training on customer service. It was never his intention to offend her so much.

Was just in your store in Valdosta on Norman Dr. The store in disgusting. Dirty, messy and unorganized. Stock sitting all in the way so you could not get down the isles. Employees playing over the PA system. The floors looked like they had not been cleaned in forever . I love shopping at the Dollar Tree but this store is just awful.

The lady that cheecked me out was very nice...

An employee at one of your establishments was entirely rude to use. She was really bossy and mean. My friend and I wanted to pay separately. She started putting all of our stuff together when we specifically told her not too. And she was being real for a lack of a better word [censored]y. This employee ruined my day with her attitude. Her name is Assatta and this was at Stefko Blvd

I asked where the toothpaste was and then when I went down the isle I heard her "Tanya" say " if that white bi$&@ asks me again for toothpaste I'll brush her teeth myself". I was so offended and then talked to the manager and she did nothing, she laughed. I will never go back to this store and will escalate this issue to the BBB and corporate. I am extremely upset and will not met this go. My email is [protected]@johnmarshall.edu and will retaliate because no one has even tried to resolve the issue.

How in the world did this woman become a manager. She is very rude to customers and store employees. If she don't agree with her employees she gives them 3 hours. She does not deserve this job. I and telling you if you don't checkout what going with her you will regret it.She puts her wig on in front of customers. She snatches things out of employee. Hands. When she hires people she talks on the phone to her mom and court house.

I ordered 3 items from the dollar tree website, I and one of the items had to be mailed to my home, and the others qualified for in store pick-up. I specified on my order that this item needs to be mailed in Myrtle Beach, SC! I used PayPal to complete my order, with a credit card that has a billing info that I haven't updated in Los Angeles, CA. I called twice and emailed about some sort of reimbursement because my mom had to forward this box to me and pay for it to be sent here in South Carolina from California! I sent a screenshot of my order to the person assisting me the first time, and all she mentioned was that I have an in-store pick-up on August 13. I already knew about my pick-up date because I went to the store and spoke with the manager! On the second phone call, a male representative was the one TRYING to assist me but he was very rude and told me it was my fault and they can't do anything about it! That just made me VERY UPSET because I know how to order things online and I did specify where this item should be mailed! They will not even try to compensate me with anything! Either a reimbursement for my mom sending this box of item to me, a refund, or anything! This is rediculous! I will email every dollar tree email I found on the internet until someone tries to do something about this! This was not my fault! I specified where this item has to be ship! I am not dumb or stupid about ordering things most specially because I need this item for my wedding on August 18! I need someone to at least admit that this was on them and not mine! I will give this a week or so to see if anyone will ever attempt to do anything about this issue! Order Number: EC4453922

I was waiting in line when a worker walked past the registers and said "eenie meanie miney mo catch a [censored] by the toe". She then said "oops that's how I was raised, guess that's not the right word." The customer ahead of me said no that's the right word, so that's when I said no that's not the right word. I was horrified that anyone would say that, let alone act as if it was acceptable.

I visited your Lindenhurst, NY store located on Wellwood Avenue today 8/12/18 with my 16 yr old daughter. Although she prefers the Dollar Tree on Montauk Highway because the isles are neater this location was more convenient today.
While checking out there was only one line open. The cashier called for cashier assistance and another lady opened her drawer. While doing so she spoke out in a very stern voice for the next customer in line to go to isle 3. That was the lady in front of me and I followed her. I loaded some of my items into a basket I was also purchasing onto the belt. As the cashier began to ring up my order she told me in a very unpleasant tone that I needed to remove the items from my basket. I did so. She had a scowl on her face the entire time she rang up my $34 purchase. This is not the first time I have felt unwelcomed and treated coldly in this location. I feel there is a lack of customer service training in this particular location, as my family are fans of all the other local locations of Dollar Tree. I will not be returning to the West Babylon store.