Dollar Tree

I have been given a hard time every time I see your company's black female security guard who works during the 2nd shift. And lately, I had seen during my last visit over at that same Dollar Tree, Inc. store, a Spanish female coming off of the sidewalk and entering your store, and looking at my face in a very very disrespectful manner, looking at me, like she wants for me to kiss her [censored] BIG TIME. Okay. She looks like the same Spanish female assistant manager who I have seen working there about a couple of month's ago. But, I don't know if she still works at that same Dollar Tree, Inc. that I go to as a customer. She has her hair painted in yellow, and she is stocky, and she looks like she wears clothes that shows off the shape of her breasts real good. Okay. She made more of a big deal than what was necessary when I had complained to her about a white bag of bread that I had bought from that Dollar Tree, Inc. store, and that Spanish female assistant manager had talked to me very very nasty. All I had said to her, was that the white bag of bread had tasted stale, and that it was supposed to have a taste of freshness, but it did not have that taste of freshness, at all. Okay. So, when I had told your Spanish female assistant manager that, she had the nerve to really go off on me in front of a number of customers, as if she was to try to say that she don't like to hear complaints, at all. I did not know how to go about making an official complaint to your corporate office, at first, about the stale white bread, or about anything else. All I knew at first, was to know about complaining to the site assistant manager about the stale bread, and I wasn't 100 percent sure about what was the exact procedure, or protocol on how to get your company to stop selling customers like me the stale white bread that was not worth buying over at the Dollar Tree, Inc. located at 925 Hunts Point Avenue, Bronx, New York But, just to make it very clear with you, that Spanish female assistant manager had talked to me very very nasty, and she mistreated me, too. I did not know, at first, until last weekend, that there is a way, in which a customer like me can file a complaint, or 2 online. Because I had tried to call up your corporate office several months ago, and nobody would pick up the phone, at all. I had waited on the phone for a very very long time, and nobody would pick up the phone, at all. Okay. I used to have more problems with service issues coming from more employees over at that Dollar Tree, Inc. store location on August of the year 2017, which was last year, but, I stood away from that store for like about several weeks as a result of that, and then I suddenly had called up the store manager over the phone, from that Dollar Tree, Inc., and I had asked her, can I still come in to your store, in order for me to buy stuff as a customer? And she had said, "yes." And so I did return to that store on 925 Hunts Point Avenue, Bronx, New York 10459 in order for me to buy some food and non food products as a customer. Because, at first, on August of last year, there was a regular Spanish female employee who had threatened to call the police on me, and have me arrested when all I did was to complain about some of the other customers being rude and disrespectful, because they would not let me grab some frozen food over at the freezer that your Dollar Tree, Inc. store has. U also had made several legitimate complaints face to face, last year, on more than 1 visit about some employees giving me a hard time, and behaving rude towards me. About a couple of employees in that store had accused me of creating a commotion in your store, in I was not trying to do so. Okay. The same female Spanish female employee, who had threatened to call up the cops on me, had the nerve to escort me out of that Dollar Tree, Inc. store, and she had held the door entrance open, while she had shoved her chest into mine, and had given me a real smart mouth. I did not have a chance to get her name. This problem had happened during the summer of last year. I do not think that she still works there. However, I still am having an ongoing problem dealing with a black female security guard who keeps harassing me in that same store with her rude behavior, because she purposely tries to get on my nerves so bad every time when I come into that same damn Dollar Tree, Inc. during the afternoon, and evening time, and I be minding my business, and behaving, and she be acting like she doesn't want to see my face coming back to that Dollar Tree, Inc. store ever again. Okay. I already had complianed to her security company about the issue, and nobody terminates her from employment. Okay. Jesus ! As of lately, separate from me having to deal with that rude black female security guard from that store, I would see a Spanish male cashier, who also does stock clerk duties, looking at me the wrong way, and also looking at me, as if he was trying to say that he was surprised to see me coming back to their store in order for me shop for different things as a customer. Okay. That male hasn't even worked there that long, and yet, if I am not mistaken, he is a brand new employee, who hasn't seen me coming into that store all that much. He only has seen me coming into that store like about 2, or 3, or 4 times, at the most. Okay. I do not know if some other employee had said something bad about me, or not. Well, anyway, I know that you might want the names of who ever it is, who has been giving me a hard time, but I get a hard time from people whenever I verbally ask them for their names, shortly after I go through a bad experience with them directly. Do you understand now? But, I can give you their job title, in which, that's what I already did in my complaint. So, once again, the address to that Dollar Tree, Inc. store that gives me service issues, as well as too many attitude issues, as well as the rude behaviors is located on 925 Hunts Point Avenue, Bronx, New York 10459.

Dm came in said I would be counsel for what I said but you nstead fired me never had a counsel but I made a commit on register being Afro eginner but never said it to anyone but yet the regional manager cane come in and not say anything to anybody except black people wont hold a conversation with white folks so tell me why that's fair I've been an assistant for 14 years work but the company don't appreciate its people

Some of the shelves are emptied and others are half empty.The floos are dirty and trash on the floor Their is no one to help you. Customer service is awful.whyndo I have to go outside of my neighborhood to shop. The freezer has no ice and a sign on the door saying we sell ice I checked for the past two weeks no ice.Up front were the cashier at the drink freezer are completely emptied.No part supplies no spoons or forks. No container or plastic bowls on the shelves.The floors need to be swept and mop

Date of Incident: 06/25/18
Sales Associate: Ana Store# 4088
The Sales Associate was absolutely rude and disrespectful to me at the cash register. I purchased 4 pairs of socks and wanted to verify the sizes to ensure they accurate. The associate already rung the first two pairs and put them in the shopping bag, at which point I asked her if I please see them to make sure of the sizes. She pulled one out of the bag and handed it to me. I asked if I could also see the other one as well and that is when she seemed frustrated by my request and tossed the bag to me! She said, "you can look in there yourself"! I remained calm, not to cause a commotion and allowed her to proceed with check out. Afterwards, while putting my credit card into my wallet still in line, I noticed the associate's friendlier engagement with the next customer who happened to be an older Caucasian lady. Yes, I am a Black woman who may appear younger than my age, nonetheless; I am married, mother of 2, highly educated with multiple degrees and in managerial position at a corporate 500 company. I refuse to minimize my integrity and intelligence by being confrontational with small minded biased individuals like the associate, Ana. She obviously lacks the tools and awareness to deal with people of various background, instead she is using what we term "unconscious bias".
So, needless to say, I left the store and immediately called the store's phone number to ask for the store manager (Israel). With all certainty, Ana answered the phone and when I asked to please speak with the manager, she did not greet upon answering the phone and was hesitant in passing the call to the manager.

Either the associate is trained, although it is difficult to undo unconscious bias behavior, or replaced because she represents your company and brand.

Today I went to go visit to get a couple items from your Pittsburgh Pennsylvania store on 2350 Noblestown Road store number 4522 while in the checkout line there was one cashier working and she called to the front for another case your name Denise to assist her Denise came to the front and you can tell she had an attitude I had a basket in my hand there was two people in front of me I emptied out my basket on to the lady Charlotte's conveyor belt because that was my cashier a customer in front of me offered to take the basket out of my hand his name was John he took the basket out of my hand and he said it on the end of the register and when John set the basket down you heard Denise on the first register yell out that doesn't even go there don't put that right there and you're interrupting me trying to ring up customers me and if you ever customers in the store stopped and looked at her and let her know what she just did was rude and then she kept carrying on asked to speak with the manager and she said oh well you're looking at the manager I am the manager and I have a right to have an attitude I came into work today with a very messy store there and I just feel like for her to be a manager and to be representing your store she should not show or display any type of attitude like she did today that was very disrespectful and it was wrong of her she never once apologized for her demeanor or her attitude towards anyone in the store when I asked what was her name she refused to give me her name I also ask the cashier Charlotte for Denise's first and last name Charlotte told me that she could not give me Denise's first and last name I would have to ask her for it then I turn to Charlotte and say why wouldn't you give me her name if you know I'm trying to make a complaint and you just said her name over the loudspeaker so I know her first name is Denise so you're not going to tell me her last name she said no you have to ask her

I went into a dollar tree today because I had bought a stack of serving trays and one of them was damaged and I brought it back to the store to exchange it and the manager Erica was very ugly and rude with me and she threatened me bodily harm because I complained about her customer service. I filed a police report against her. This type of treatment of customers is unacceptable. This was on Buford highway at northeast plaza in Atlanta, ga.

So I just got fired after working my shift. He said that I don't do no work, I don't do what I'm supposed to do. The employees at the dollar tree in Bartlett on stage rd do more work than the manager it self. All he does is just sit in the office and say he doing work but just be on his phone. and the employees are responsible to do the work that he is not doing. IF he is in the mood he will maybe go get 1 or 2 baskets from outside and go back and do what he was just doing which was on his phone. He just told me to train a new employee on how to do things since ima a "hard worker" and "know everything" and he also bragged about how I'm a fast cashier and hard worker and stays doing my job to my former manager from the one that worked on dexter. It just irk my nerves that I got fired and I was the one he called to work over or come in for somebody that didn't show up but that's okay he's gonna get his. He is a liar and very lazy.

I was at a grduataion party Sat. June 23.2018 and while sitting at the table with cake I had my elbow on the table and the table cloth had a rim around it with different colors and the green dye rubbed off onto my white sweater the dye has ruined a $40 dollar sweater as it won't come out. Thought I would pass this on so other people don't have this problem. I do shop a lot at the Dollar Tree and will contiue to do so, I will just be careful what I buy. I thought this information would might be interestedin knowing.
Thank you Jane Barkus

The cashier named jamie shes short brunette white lady told my 6 year old daughter to "shut the f÷×*" up and when i said excuse me she said "excuse you" "for your loud [censored] kid" so i left. This happened on wednesday 06/21/18 between 9 and 11 am please see to this i can tell shes on drugs i encourage you to drug test this employee quickly. I have never felt so disrespected in my life i should file a law suit but would be happy and satisfied to not see rhis disrespectful woman there again. Or i will be filing a lawsuit . this has me outraged and ive lost sleep over this.

This is shavon whitter I was working there and I go to work and told I was no longer work there over lies the lies was that's I was rude and hateful to other workers and I was never rude or hateful to them and I've never told any one they had to be done with there job before they can leave now Mary on the other hand was always yelling at the managers and costumers heard her do it and so have I anymore question u can call me at [protected] or send me a gmail at [protected]@gmail.com

Store# 426
1914 Keystone Dr.
Erie, PA [protected]

I was in store for buying few items and when I got back to the line for checking out, there were exactly 11 people in the line. Only one cashier was on pen and when I request the manager who was the only one was not wearing formal dollar tree uniform for opening an other line, she start walking fast and with a very bossy and attitude voice said: " you need to wait".
When I called to the store for asking her name, I did not receive any acceptable answer. Who ever was on the store phone was pretty much helpless and tried to not giving me right information. I would like to receive an answer by email from Erie, PA headquarter, who is responsible for this store and I would like to follow up this complain. Even if it is nessacery I don't mind having a meeting with headquarter or superwiser of dollartree branches of Erie PA regarding this issue. If this manager feels only low income people come to this store and tries discriminating dollar tree costumers, then this would not be good for me and others costumer to shop in this store and for sure for this good company.

Thank, Hamid Giahi
[protected]@yahoo.com

Recently I just bought some firework sparklers. Me and my 10 year old sister went home to go light them and when I lit mine it was fine at first but I was just holding it and pieces started flying everywhere. One piece flew on my shirt and it went through and burned my skin. I tested another sparkler to see if anything would happen and of course pieces flew everywhere. They are not safe at all! Especially for little children!

The dollar tree in jennings louisiana have not had air conditioning in two months...

Very very disturbing how you expect these ladies to work doing freight in 100 closed up stoor so stuffy they cant breathe.
I see a lawsuit coming. Last time I was in their a elderly lady almost passed out.

How can yall do this to your employees... Oh wait. Its bc they young. And dont know better. Everyone is reporting to the health dept as well. Local papers. Etc. I hope these ladies are well compinsated...

Kristi broussard
[protected]

When I was visiting the store today in Fleming Island an elderly customer fell outside. I was at the cash register and a lady was ringing my items up when it happened. They were also having inventory done today. A lady with the inventory company said we needed to call 911 because the lady had fallen and wasn't moving. The woman ringing up my items called for a man and told him to call and he asked why. Then he knocked on a door and told a different gentleman to call and he responded with "why". They all had conversations about why they should call. I finally used my cell phone to call 911. When the operator asked me for the address the employee could not tell me. She instead had to wait for someone to tell her. By the time she figured it out the operator had already found the address. I was off the phone with 911 quickly and the employees were standing around looking outside. No one went out to check on the lady or see if she was ok.
I am shocked at how long it took for anything to be done...only for me the customer to be the one to finally call in the emergency. There was a lack of importance to the accident. I will not be shopping at this dollar tree again. The employees need to be trained on what to do in case of an emergency like this. The elderly woman was left laying on the road in Florida waiting because she couldn't get up. Luckily I quickly acted but I hate to think about how long it would have taken if I was not there.

On June 19, 2018 between the time of 3:15pm-4:20pm, my kids & I went to one of your stores.
4241 W.CampWisdom Rd a, Dallas, Tx, 75237.
I don't know the employee name, but she was on her cell phone texting as my kids & I approached the register. She never spoke at all the whole time and she didn't get of the phone for awhile, I remained calm, because I didn't want to act crazy in front of my kids. But that was very disrespectful to do to a customer & in front of 2 little kids. I've never received that kind of customer service from that company & I didn't appreciate the horrible customer service. So my you Please roll the cameras back to see exactly what went on and have a long talk to that young lady about Great Customer Service.

I purchased multiple items from your store on Mt Hope in Rochester, N.Y. today. Upon returning home I emptied the contents and tossed the bags along with the receipt. I took notice that I had purchased the wrong product a short while later when I went to use it. I went to my home store to exchange it for the same brand product just deep conditioner instead of the leave-in. As I entered the store I started that I just wanted to make an exchange. I was told we need to see the receipt. I stared that I had just purchased this item along with multiple others. The Manager said, " I need the receipt in order to make return". I stated that, " I just want to exchange it". She very rudely said as she clapped her hands, "You have to go back to the store you brought it from to then". I find this to be very unprofessional and rude to say the least. I have never felt more disrespected, especially from someone im leadership. An essential class in customer service and leadership would be very beneficial for this employee. I am a very loyal customer to this store and visit here frequently. This really was a terrible shopping experience in your store today, thanks to the store manager.

I went to dollar tree in hamburg pa I went to the bathroom this lady who I think was manager went to the bathroom after me I left my wallet in car couldnt shop she stood at the door with her hands on her hips she had blonde hair older woman she watched us drive away how rude I dont like being watched when I go to the bathroom I am not a theif this lady should be fired so unprofessional dollar tree in hamburg pa

I was in dollar tree located at 5080 e bay dr #6, clearwater, fl 33764 (tri-city plaza) and heard a woman cursing and going on about a guy named david and how he is a joke and an [censored]. I went around the corner to the same isle and it was an employee! Her name was Lisa. I politely asked her now to use such vulgarity as I had my little daughter with me she rolled her eyes and gave me a stank look and said I quote if you don't like it don't shop at this [censored] store. There's one located in largo mall and she walked away. I have never been treated so disrespectful at any store i've ever shopped at! Definitely will not be going there again!

I shopped at the Dollar Tree in Greenville SC at the Cherrydale location off Poinsettia hwy. I got about a half shopping cart of items as I was about to exit the clerk who checked me out informed me I could take my shopping out. I have lower mobility problems and walk with two cans nobody tried to assist me out. I left my cart there while I went to get my car and parked as close as I could got out to go back in the store get my things and nobody offered to help me I struggled so bad. I will never go back there ever. Anybody that disable like that will not work. The other location don't do this about the cart. I understand the staff is following the rules, but they could assist a person like me. If the could have told me the rule when I first entered I wouldn't have gotten so much. It was to much strain on my legs by did'nt have a cart or a person to help. I guess crime is really bad in that surrounding area, but many disable people who have a difficult time standing & walking depend a cart I suggest changes need to be made.

May 22nd 2018, I was in line, behind a customer who had 10-15 items, I did not know he was the store Manager at the time, he had just got finished with his customer, I went over to his line, he closed his line, I made a gesture like oh wow you are closing, he immediately said you are next at the other line, I said can you take one more, I only had 4 things, he said I have something else to do, and you are being rude and inconsiderate, in front of everyone in the store. I was embarrassed, and it was totally unnecessary. The store #1734/ 2646 west horizon ridge play. I have tried to call the corporate office several times without a response. I tried to call the store, and the Store Manager argued with me and hung up on me.