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Dollar General
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Dollar General Complaints 3849

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9:56 pm EDT
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I went to this Carbondale PA Dollar General store and was treated rudely by the cashier. She refused to check out my items because they were in the hand basket. She rudely pushed the basket toward me and said, “EMPTY IT” not asking, demanding. She said it’s new store policy. When I said she doesn’t have to yell or be rude she left the register and told...

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4:49 pm EDT
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Hello my name is Amanda Shamblin. I am a frequent shopper at the Dollar General on Eastside Boulevard in Muskogee Oklahoma. I’m not a complainer, but this store has gotten way out of hand. There is never anything on the shelves. There are things spilled in the floor and instead of cleaning them up, they put a wet floor sign over them, while the employee...

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11:30 pm EDT
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Dollar General Condition of d g property at hwy 84 west jones county ms

I live on Huckleberry Rd which is adjacent to D G. Residents have started dumping garbage on Huckleberry Rd side of DG. Also people are using this area as a back door to the DG Store. There needs to be a clean up and wooden fence put on our side of the DG Store. No one on our road or the Dale Keys Rd where the parking lot is located wanted a DG Store. This property is an eyesore and I am requesting an official from corporate headquarters to meet me so I can discuss this problem. If the Board of Superviers is made aware of this they will start filing Ning DG. My cell phone is [protected]. U live at 52 Huckleberry Rd. Please give this request immediate attention. Thanks.

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6:10 pm EDT
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Dollar General Customer service response

I was injured in a fall at your store in Orange Beach Alabama (store number16294) and I have not received a response since filling out the incident report. I fell on an uneven sidewalk at the unmarked curb. The store manager was very understanding. I am mostly healed except for my sprained wrist and two fingers on my right hand, my glasses were totally smashed. I have been given a reference # [protected] and case number 0568613. It happenedon 3/3/2024 (Sunday0

Claimed loss: $500 for a new pair of glasses. My medical doctor visit was covered except $45 deductible.

Desired outcome: I have gotten no answer from multiple calls to Risk Management [protected].

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12:40 pm EST
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About or around 3/2/2024 a guy bought several gift cards to load money upon buying cards he was speaking with mod expressing how he just moved up here and worked for dg and was looking for a store to transfer to. He knew the system, the store and how the cards were when they didnt go through. So the guy loaded the cards several of the cards with 500.00 each...

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8:38 am EST
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Dollar General Alcohol and tobacco sold to a minor

I was terminated as assistant store manager for selling alcohol and tobacco to a minor. I've been to court and the judges verdict is to pay $100 to the states attorneys office and do 15 hours Community service. After this is completed, this will be over and not on my record. I contacted my DM, Alex, and told him what happened in court and asked for my job back. He keeps telling me it's a violation. I contacted Regional Manager, Jeff, told him what happened, he sees no problem with me getting my job back. I told Alex what Jeff said and he still won't give me my job back. DM Jackie, for the past year has been telling my store manager to get rid of me. I don't know why. I haven't done anything to her. So I figure she's the one that made me unhireable and actually tells Alex not to hire me back.Jackie is DM over in Jacksonville now.

Claimed loss: I was wrongfully terminated.

Desired outcome: I want my job back

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Update by TB1965
Mar 08, 2024 8:41 am EST

Please review and give me my job back.

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7:42 pm EST

Dollar General Zero sugar dr pepper 3/2/2024

I am disabled widow I shop at my dollar general every week. Now I am diabetic so I depend on zero sugar dr pepper. I live accross the street and I check the web site before I go! the web site said there were 20 cases at the store! was not any there.. The girl said it was over her head she could not help me! I had a coupon for the dr pepper 3/13 that was also on the web site.. The store had 2/14? what is going on? can I not depend on my web site search any more? this is getting to be a sad world that we are having to live in! dollar general 514 island ford rd maiden nc 28650

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6:39 pm EST
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Dollar General False advertising

DG Market on Joe Batt Road Vancleave MS. I stopped to pick up my husband beer. The sign on a display said a 12 pk of Miller Lite was $9.95. I went to the cooler looking for a case. None in store. However, there were 2 12 pks. label stated $9.95. I go to the register she scan & tells me it’s $28.++. I was stunned & told her the display said $9.95, & led the way for her to see the sign. Lo & behold the manager was called out said something about it being a vendor special. I said, what does that mean to me. I would have to pay the $28.++ as they can’t override or change the price. Horse hockey! I said you better go take the sign down & left. This is what DG doing thinking people won’t notice? How is this right?

Desired outcome: I want an answer as to why you charge more than the sign? Vendor means nothing to me. I’m the customer.

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3:41 am EST
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n March 1, 2024, I went at about 5pm to the Dollar General Store located at 1160 State Rt 5P O Box 151 Elbridge NY 13060. Boy, how Dollar General has fallen. Two clerks working at the store. The first clerk at the checkout was high as a kite. He was wearing three hoodies. Could barely see his face. He was checking out customers at the rate of 1 item every...

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2:51 pm EST
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Dollar General Lays potato chips

I stopped by the Center Barnstead, New Hampshire store today to buy Lays potato chips. The regular price or at least the price on the paper tag was 2 for $6. Stuck to the shelf was a sticky tag which said the sales price was 2 for $7. I brought it to the male sales clerk of the price discrepancy to which his reply was he could charge the higher price because they didn't set the prices, corporate did. I will file a complaint with the state also.

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8:00 pm EST

Dollar General Your workers lied and on drugs

On the date of February on or about the 13 or 14 their was an altercation that had happened between one of your employees he was pulled out of the store with a shopping cart and proceed to fight the other customers who where trying to leave the store and was asked to see video taping and the video mastery's got errassed and the police was called and when asked for video they could not find the video so I asked for a manager who was the only one on duty was hurt and that's when I found out they were living to me about the tape and he stayed he was on meth and was very roude and told me go find t dog food myself and sent me to the back of the store and told me to find the stairs which their is no stairs their.

Desired outcome: Nothing was done to this worker.

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6:00 pm EST
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The Yandell Rd Dollar General in Gluckstadt Ms. 02/21/2024 at 2:25 pm I purchased a netspend mastercard and placed $20.00 on it. Proceded to activate it and it said to call netspend. Called netspend and they said the card was not processed correctly and drive back 10 miles to the store and have them call dollar general help desk and re process the card. I...

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12:12 pm EST
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Dollar General Service

I'm a disabled VET, either before or after my appointment I always stop in and get what I need, very convenient. Your store is less than a half a mile to the VA clinic. I go in get get what I need and leave. Most recently, I go in and the person at the register tells me that I can not come into the store with my bag, she says I have to leave it with her. No, I will not leave my bag with her. I ask her are you going to be responsible for my bag, she says no. She is not responsible for my bag. And she continues to say if I don't leave my bag with her, she will have to call the police to give me a no trespass. Now, this whole time other people are coming in with bigger bags then mine. I do not have to explain to her, why I have that bag, it's none of her business. All of this over a bottle of pine sol and some candy. I'm not a thief and don't like being treated like one.

There are several things I can do, go back to the VA clinic, file a complaint with them and ask them to let other veterans know about this store.

Or complain to you.

This is not right, treating customers like this

This is the third time I have complained about this, no response

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10:03 am EST
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My name is Tyshia Harris, and I think that i was wrongfully terminated. Starting to say... the store manager wanted to make me the assistant manager and the GM Amanda said that i couldnt have the position because i do not own a car at the moment. Now the new assistant does not own a car either but she was givin the position without a car.The store manager...

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5:36 pm EST
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Dollar General D G not open

Doller General 1520 Madison Rd Beloit Wi 53511
Is not open again to day
It was not open Sunday the 11 [ Super bowel ]
and Monday the 12 Th
And not open again to day the 17 Th
I go there At least once A day Maybe twice [ They may have put out something new ]
I noticed last weekend cars coming and going Sunday & Monday spoke to A couple of people and they were very upset about not being open.
It appears they are having trouble finding someone that wants to work
But they are losing A lot of money
There is A dollar Tree just up the block and that is where we all go if D G is not open
spent 21.02 to day at dollar tree

Claimed loss: no loss to me if they are not open

Desired outcome: Finde someone to run the store and open it up

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11:54 am EST
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Dollar General Wrongful termination

I was originally a store manager but I was going to moving out of the area and was suppose to move to a state that there was not a Dollar General. So I still wanted to be rehirable if there was a chance that I could ever work for the company again. It took over a month to step me down to assistant manager. The manager that they brought in to replace me was the old assistant manager that had walked out on me before I was store manager with no notice. She had actually gotten into the computer with the old manager log in information and made herself rehirable before walking out. At that time I informed the dm and he didn't say anything. Once they dropped me back down to assistant manager I ask the dm what the pay would be and he told me the highest an asm would be able to make. He said we would have to transfer me to the other store to get the pay and then transfer me back. which we had tried but it kept saying rejected by the RM. I asked multiple times to be

able to transfer back to the store closet to my house. They had told that manager and other managers they were not going to allow me to but never told me. When that store had extra hours I went over to help get the store cleaned up for extra hours. I was then told I couldn't do that anymore. So I put my two weeks notice in cause driving 60 miles to and from work with the pay that was lower then promised was barely covering fuel. After my two weeks was put in, during Christmas time I was expected to close the store by myself at 11 pm because the manager didn't want to come back in to help close. As assistant manager I would let the manager know what was going on with others during my shift. That one employee would have his mom come in and tell me that he wasn't working cause his tire was flat or he was sick ect. Or if he was on shift sitting in the parking lot clocked in on the phone or talking to his wife. Nothing would happen to said employee. Well I had 4 shifts left and my car broke down. I told the manager that I wasn't able to make it that night and would try to have it fixed asap. I was told that if I didn't show that night the dm said he would put me in as unrehirable for missing one day in the whole time I worked there. The told me I had to accept a ride to and from work from from the other employee. Well I let them know I didn't feel comfortable with that cause what happens if the person didn't answer there phone when it was time to take me home. I was just waiting for my check to be able to get the part for my car. The manager said it was fine to get my car fixed and she said that she was going to take me off the schedule just in case it wasn't fixed right away. Well i got ahold of her and said let her know I would bring the keys back asap if I was actually fired or if I could continue to work the 4 days and she said I was fired. They never took me out of the system so a couple weeks later I reached out to RM to see if they could just put me over at the other store moving me down to a lead so if needed I would be able to walk to the store. He told that manager it shouldn't be an issue except my family member would have to quit which was fine. but then after speaking with dm he decided against it.

Claimed loss: I lost the chance to be able to work at dollar general again

Desired outcome: To be able to be rehirable cause I have moved to a new state and would like to work for dollar general again

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2:33 pm EST
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Dollar General online weekly sale

Every time I go to a dollar general (especially the store on Armitage ave in Chicago), I have a problem with the weekly sales ad. This week (today) I went there to get 3 six packs of Dr. Pepper soda. The online ad said 3 for $8.00. I was in there for 25 minutes and they couldn't get it right. They told me that it was a Dollar General problem, not theirs. All they could do is ring it up, and if it doesn't ring up right, not there problem. Then they told me if I had a problem with that, to get in touch with DG., and that is what I am doing. I left everything I was going to buy in the cart and said goodbye. This was about 12:30 PM today. If that is how your DG employees feel about a problem when it arises, then you are going to lose a lot of customers.

Desired outcome: Get the sales ad right, and when there is a problem, give the employees the means to correct the problem like almost every other store does.

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1:59 pm EST
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How do I seek to fight my termination? We got a new SM on a Friday & by the following Thursday I was fired by her. Never worked with her. She never witnessed my work. We talked for less than 5 minutes the day I met her. On the last shift I worked it was with a visiting ASM that I was never even introduced to. She didn’t make any short to speak to me...

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5:24 pm EST
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Dollar General Pampa ranch buttermilk dressing

My wife and I went to dollar general on january 27th 2024 my wife picked up a bottle of ranch dressing to dip her chicken in we just got from the chicken place well we went home and we were eating well she kept saying it didnt taste right well we figured it was because we didnt eat nothing of day but if it wasnt the chicken because a both me and her son would of got sick well I went to put everything away and I noticed the expiration date was for june 2023 I called store and they told me bring it back so we did the next day january 28th 2024 well I was talking to employee went and looked at the other salad dressings well long and behold they were all expired I emailed cooparte office I got a call from some guy I believe it was january 31st 2024 well he tells me we are responsible adults we should be looking at dates no thats what your employees are supose to do but the say short staff is a problem thats all they said at store everytime we go in there the employees are on there phones or talking away to there friends this store is a mess inside and out there lights on sign are out my wife went to doctors on monday and had food poision well between paying the and pharmacy she lost 3 days of work

Desired outcome: her doctor bill and perscriptsions and her time lost of work paid

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3:16 am EST
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Dollar General Treated unfairly, worked as keyholder but paid as associate, asked for help from dm/hr for fear of my employeement and was terminated a week later

From store #15665, I would like to begin saying thank you for the opportunity, was unexpectedly brief but I learned alot so I do thank you. I was first hired as lead sales associate in hopes to get close to the $12 I had just left from. I lived right next door with a 3 to 5 minute walk. Started out great as most jobs do, and I was quickly to what I understood as a promotion as a keyholder. Was told multiple time to not take negative tones from other co-workers for I held the same position as they did. I was given a key to front, back, side doors and the office key was to still be given but the store manager had to make copies. I worked hard and heck I was teaching the assistant store manager things. Who had never even ran a register before and wasnt qualified, she was the store managers best friend from waitressing bob evans. As time went on I started noticing some very serious yet damaging behaivior go on. Mt time and manager mels I know for sure, time clocks were being edited even though we would work straight through. I remember and evening mel crying to me about how awful she was talk to even tho she works without breaks but st. Manager amber I guess was only one that really mattered. An always make sure you walk away feeling lessened, and worst thing ou can do to your crew/employees is to make them not want to come to work.

As each new rule that was made, I questioned management cause the rules that were made, they were the ones breaking them and doing wrong. So I request to speak with hr and someone hire up that I had serious concerns after several months after I began to be a bit uncomfortable due to the store manager showing affection to a black male that wasnt her husband. She called them special friends in order to keep her marriage working. One day I she told me that she wish that her special friend hadnt showed due to her being on her menstrile cycle and she couldn't have sex. There were a few and I felt so offended, my husband is a black male and the fact she puts prey on a black male is beyond wrong and to bring that to work is worse. This was beyond unprofessional! more illeagle things began to obmerge. At one point I had learned that narcotics were even entering the store for the managers and traded for goods, im sure creating a hyke in theift. I remember even going to my store manager about 2 ladies walked out with full buggies as they acted as if the were a self check out customer. Also I was working as keyholder with 30 to 40 hours until I began to speak up. When I started speaking up my hours started droping so I was then needing paystubs for my hours were so low I had to get stubs for state assistance for bills and food was getting scarce. Hours as low as 4 hours a week. I never was talked to or warned about any drop in hours or anything. So I helped myself and pulled up our employee dg me, found my stubs, and printed them. My mouth dropped in disappointment. This entire time I had been working the keyholder position with not even the first raise. I was lied to and manipulated from the start. I was wrote up twice one for being short on a register that had been used from 8am to 10pm. And the other was cause someone else left at 1015 while another key holder had safe opening. I stated we was told not to and the girl replied oh the store manager said yea I could, somehoe they wrote me up. When I was given the write up I was warned in a belittling way that I better watch out that I had 2 write ups one more and I was outta there. So I ask and ask to speak with someone that all the unprofessionalism and the amount of things going on needed to be addressed. And when they made a very young girl whom had just took a hundred dollar bill manage really made me question their opinion on work ethic as well. I was made feel like [censored] by every manager that was there all cause I wanted it known how hard I worked and how much they were taking from me, my dignity, my pride and motivation. I got told I was a thief and manager melany screamed so loudly from outside that I do nothing but steal that they caught me on film, when I finally got my meeting the dm brought it up as if thats why she was there. I felt so bullied and so foolish. Questioned on why I send the products home that they was unpaid, I replied to keep watching the tape that toya rang me up. And situation was understood and moved on to me saying how I felt and had been wrongfully treated. Slander yelled to the customer about, talked about from managers to employees, how I was manipulated and lied to about my position, bullied, used, and much more. I tried to remember everything as I am now and week goes by and my only work day on wednesday a 630 to 1030 I clocked in and was met by angela dis. Manager that I talked to get help from previous week. She was there to get back with me and told that yes I paid for my belongings, the reason for calling me a theif previous week but because I gave my belongings to my daughter to take home to my daughter and had a tobaco product in it that I contributed to a minor. I was absolutely disappointed how just like they say when you ask for help or speak up they will fire you or worse and I see why! I was told I coukdnt be manager along the way cause I wasnt priveledged to have a vehicle. And only can promote to manager unless I had a vehicle, feels like discrimination. I wasnt gonna write in fears I will get more of a punishment for speaking up. I will post and post and write news after news to show how wrong the dollar general #15665 has done me. I was attacked and backed into a corner. They used ther position to benifit themselves.

Claimed loss: THE AMOUNT OF PAY I THOUGHT I WAS GETTING AS THE KEYHOLDER POSITION. WAS MANIPULATE AND LOST ALOT OF PRIDE WITHIN MYSELF

Desired outcome: I HEARD THAT THEY STARTED FIRING THOSE WHO DONE WRONG THAT I KEPT TRYING AND TRYING

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Service was posted on Jun 24, 2025. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3857 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
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    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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    Jun 30, 2025
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