Menu
Write a review
File a complaint
Dollar General Customer Service Phone, Email, Contacts

Dollar General
Reviews and Complaints

www.dollargeneral.com

Learn how the rating is calculated

1.2 8 Reviews 3849 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General Complaints 3849

ComplaintsBoard
M
2:57 pm EST

Dollar General Hiring process

I put in an application here awhile ago and was told to by the manager. I was given an interview and was told that he hadn't hired anyone yet. But I went there and saw two new white individuals working there. I haven't seen a black person working there in forever and it's highly unfair. He led me to believe I would be employed yet I wasn't. It was the dollar general in Mcbee Sc. The manager there is Keith.

Read full review of Dollar General and 7 comments
Hide full review
7 comments
Add a comment
N
N
Not a Money Machine
Brunswick, US
Send a message
Jun 29, 2024 6:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I do NOT understand why you refuse to rehire someone that you said IS rehireable. This lady once worked at Dollar General .. D., Georgia.

She got caught up in a situation that had nothing to do with her .. it was also proven that this lady IS innocent. She has contacted Corporate .. they "say" Yes Ma'am .. you ARE rehireable .. when she contacts the Manager to find out the status of her Application .. she gets overlooked. BUT when we walk into this Dollar General .. there are New Employees.

If you are NOT ever going to rehire this lady .. or any Ex-Employee. When they contact Corporate to find out IF they are rehireable .. please Stop Story Telling To These People And Getting Their Hopes Up For A Possible Job. Good People Are Too Hard To Find .. Especially someone that WILL Walk To Work .. If Needed Be. I have a feeling that Dollar General has .. NOT REHIRED HONEST .. HARD WORKING PEOPLE.

Dollar General's Policies NEEDS To Be Revised.

Um is not an answer!
Um is not an answer!
US
Send a message
Jun 29, 2023 1:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i was on your side and sympathizing with you until i saw how you named the two new cashiers? does their color matter?

that shows A LOT ABOUT YOU and that MIGHT be why you didnt receive a call back. people in hiring/firing positions KNOW elitist drama when they see it.

N
N
Nicola Sanford
US
Send a message
Dec 12, 2022 8:23 pm EST

I was working at dollar general back in 2019 was a wonder crew but due to certain circumstances I had to move which I hated and I now I can’t be rehired due to me leaving

W
W
White Daisy
US
Send a message
May 06, 2022 1:24 am EDT

File a discrimination against them. This company is nothing but a joke with a bunch of clowns working

L
L
Lusive Pickle
US
Send a message
Feb 20, 2018 9:30 pm EST

Well MY GOD! After you pick up all the RACE CARDS you toss you may as well get the boys from the hood together and do a Ferguson on that store. And while youre at it call in Jesse Jackson to lead the protests. Ever stop to think that PERHAPS you or other "people of color" dont meet the qualifications the Mgr is looking for?

B
B
Bad Energy
Buena Vista, US
Send a message
Jun 24, 2023 1:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Lusive Pickle

a red neck in his finest hour huh ! why dont you burn a cross or call the kkk while youre at it lol karen

R
R
RilloRap
US
Send a message
Aug 24, 2023 8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Lusive Pickle

Your ignorance is forgivable, just step down from that mountain of [censored] you’ve built for yourself to feel big, and realize you need to do some research before you speak. I worked for the company and can tell you first hand that regardless of your color, they will treat you like dirt, lie to you, mislead you, and throw you away the moment you demand to be treated like a human being. I’ve been to court over them and am in the process of it all over again, I won the first time and this time will be no different. (And as for your main statement here, I’m white and my manager was a mentally disabled obese elderly woman, who couldn’t run a register without a list of the values of coins and which buttons to hit, and had key holders below her do all the paperwork, receiving, and managerial jobs which were meant for her, and she still works there because she is friends with the DM lmfao.

ComplaintsBoard
D
11:10 am EST

Dollar General continued service problems at the pelzer, sc store

This is a very nice store but has steadily gone downhill since they lost a really good manager. Saturday, they seemed to be having problems with their registers/card machines. I waited patiently until it was my turn then walked over to the register that has just completed what seemed to be a difficult transaction. The other register was still waiting for something to update. I was told I would have to go to the other register because she had to clock out for lunch. When I got to the other register, she was there complaining nonstop to the other clerk, who told her to just breathe. The customer was still in line, waiting for the register or card machine to update. I had two items and planned to pay cash. I left my things on the counter and walked out. There is always a long wait at this store and usually drama. I could go on and on, but you may have already heard it. One bizarre instance was they had no shopping carts one Saturday. How is that even possible?

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
6:50 am EST

Dollar General the dollar general store located in peru, ny

I am disgusted with the appearance of the Dollar General located in Peru, NY. First of all, the grounds themselves are not attended to and are littered with trash and cigarette butts. Secondly, the interior of the store is a mess. There are items just throw onto shelves particularly in the clearance area. It's dark, dirty and dingy. I have taken a couple of photos to illustrate my complaint.
I have advocated for electric doors for the store but that has fallen on corporate deaf ears. There are numerous other Dollar Generals in our area with electric doors (incredibly important for physically disabled people). Why do I feel, and I'm not alone in what I say, that the DG in Peru is a "poor relation" in comparison to other area Dollar Generals which I find myself frequently rather than go into my Peru store which is chaotic and messy. I strongly feel a DG rep needs to visit this store and get the manager to be more accountant in keeping the store clean, neat, and inviting. In addition, the Peru store is in need of electric doors. How about Dollar General?!
I would invite a response from you. Thank you
Carol M. Solari-Ruscoe
[protected]@gmail.com
[protected]

Read full review of Dollar General
View 0 more photos
Hide full review
ComplaintsBoard
T
11:18 am EST

Dollar General service

I shop your temperance Michigan location and everytime i do they have lines and your customer service is horrible. Example, your managers are rude not friendly.your employees same i went in there other night went to the register no hello then no thank you her name was Teri. This is all the time. I have complained before about rudeness and lines i stopped coming in so i tried it again same result.your employees act just like your manager Kathy.not good.thank tou for time.

Read full review of Dollar General
Hide full review
ComplaintsBoard
P
9:43 am EST

Dollar General assistant manager/ manager

Hi my name is Preston I was recently in the Cuero Texas Dollar General part of the Remodel Team and I just want to start off by saying of all the stores we have been to I have Never had to deal with more rude members of management Saunee the assistant manager of that store is extremely rude not to mention dresses so unprofressional compared to other parts of management in other DG stores and she smells very bad! The day we came iN to pack that store up to get it ready for the remodel on Sunday Feb 11 2017 she came into the store apparently not on shift and was being rude to the young lady that was running the store when we all arrived her name was Diana she was just a very nice person all the customers knew her and were talking to her they realy like her alot one of the customers even tolf her it was so good to see her working there that place needed a breath of fresh air im guessing rudeness is a problem there and maybe this lady just started working there and these customers have known her prior to her coming to wotk for DG the assistant saunee told her diana not to be talking to much to the customers some customers dont like tjat and that she doesnt like that when she goes to shop! What the heck is this lady thinking she has no business working in retail if she feels that way! Customer service is very impirtant! corporate offices and district managers really need to reconsider evaluating there managrments teams! The assistant and the manager of this store were both very lazy just passing the buck on to the pther employess while they sat in the backroom eating snacks talking bad about all of us the remodel crew, there workers and there district manager chris! Chris the district manager seems to be an awesome level headed guy he just needs to realoze that those two managets are not the right people to run that store they are lazy even he worked his [censor] off and he is in a higher position whike they were just pointing the finger! I was not impressed with the management of this store at all at one poiny a guy name joe was conversing with the assistant and they both said they dont get paid enough thats what we the remodel crew is getting paod for when asking to take some shelving down. I dont see that remodel doin them much good they need new management to go along with that new remodel! 10 stars for the kind cashier Diana now she was a people person and a very hard worker alomg with Joe when he wasnt around the assistant Saunee she has an affect on him! The pregnant was not friendly never smiled replied back to our questions Rudely and was plain lazy! I wouldn't shop at that store if I lived in the area!

Read full review of Dollar General
Hide full review
ComplaintsBoard
A
3:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General unethical treatment by the manager

hello my name is Abigail hunter (abbi preferred) i am filling out a complaint form specifically for the dollar general store on wasson rd in big spring tx, the manager, Hilary, is the main problem you'll notice in a dramatic staff change recently. I and three other employees have quit, or talked about quitting, because Hilary has cut hours to the point where I myself was only working 4 hours a week. An employee that works there by the name of Michael has been obtaining most of the hours in the store, which is around the time everyone has started receiving less, and i have learned while i was working from the man himself that he is a family friend of Hilary's. it is no coincidence that this is happening i assure you, looks speak volumes and of course this is all word of mouth but i will gladly say to the fullest truth that I and two other employees have quit because of this. i am now unemployed because of this unethical favoritism and others are now struggling to pay bills. this is wrong and needs to be looked into. please and thank you,
Abigail hunter

you can reach me by this number if you have any questions to ask me,
[protected]

Read full review of Dollar General
Hide full review
ComplaintsBoard
R
6:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General lack of products

So I went to the Dollar General after work...store #17386 625 International Dr Myrtle Beach SC 29579...just wanted to pick up a relaxer and a few other things...after I picked my items..I went to the hair aisle...I looked and looked..then even walked down two more aisles..the clerk came and asked if there was something she could help me with..I told I was looking for the relaxers but am probably over looking them..she said no..we don't have that section..I asked her what did she mean? She said we don't sell that product..so I was on my way to the counter and still asking her about why they didn't sell relaxers...she then told me she wondered the same thing when they first opened...I said well every Dollar General I have been to sell relaxers...she said they were told they wouldn't have that section because of the demographics...In other words they felt that black didn't live in the area or maybe not enough to sell our hair products...so I gave them their stuff back and got a refund..how can we be good enough for you to take our money but not sell our hair products...Your "demographics" need to be re-evaluated...

Read full review of Dollar General
Hide full review
ComplaintsBoard
A
9:40 pm EST

Dollar General refund of prepaid card sold to minor.

This evening, 2/14/18, my 14 year old granddaughter purchased a Visa Prepaid Card at the Dollar General in Sonora CA. She deposited $26. on it.
When she got it home for me to help her activate it, she had to be 18 years old and have a Social Security No.
She is 14 years old and does not have a Soc. Sec. No.
I took her back to the Sonora CA store with receipt and prepaid card in hand and requested a manager. Someone who was not identified by a badge said she was a manager.
I requested a refund for my granddaughter who was with me and explained the instructions to activate the card say she has to be 18 years old. The person said they do not refund on netSpend Visa Prepaid Cards.
I want a refund of the $26. deposit plus the $1.95 she paid for the card.

Read full review of Dollar General
Hide full review
ComplaintsBoard
A
1:49 pm EST

Dollar General unauthorized credit card charges, unethical employee behavior

I was charged twice on my cc... Spoke to employee who did so promised a refund spoke mngr ron (n. Muskegon michigan holton rd.) went in to get my money, ron was no longer there and was told by asst. Mngr wes that no in fact I can have gift card since i'm "in there so often" I am a single mother of 3 and I thought this was unacceptable especially since i'm in there so much. I said i'd be disputing the charges. The next day my sister was in the same location and overheard the manager and assistant manager talking badly about me on the floor! In front of not only her but other customers making fun of me! My sister obviously confronted them but i'm appalled and something better be done. I myself work in retail and can't believe the way i've been treated.

Read full review of Dollar General
Hide full review
ComplaintsBoard
F
1:20 pm EST

Dollar General cashier

On 2-13-18 went to dollar general store # 15474 like I do every tuesday on payday. As I stood in a long line since there was only one reg open and had already let someone go ahead of me since I had a basket full when I finally get to put my items on the counter not once did she speak was aggravated that I didn't grab what she had already rang up to put in basket so she could have room but I still had a lot to put on the counter. I had a coupon for my detergent which she didn't take off and it was on lid so I took coupon off and stuck it to counter to get the sticky part off for her. She got pissed that I stuck it on counter to do that and said rudely I will do that. I have been a cashier and a lot of people know if u stick the sticky side to counter you can pull the coupon off and then peel the sticky off counter. I had some drinks that were pushed aside so I asked if she had got them already and she said ugh no so I proceeded to put more items up on counter and she says now I have rudely again. She rang everything up and when it was total time she never said what the total was and I had a debit card ready to swipe and she finally speaks and says cash or credit. Seriously u see my card in hand with nothing else but keys. So as I pay for my 120 dollar order I noticed I had socks in basket I hadn't paid for so I told her these too. She had an attitude like I was holding her line up again. So as i'm grabbing my last bag she looks at the man behind me and says i'm so sorry for your wait seriously I had to wait 15 min before it was even my turn and why would I keep letting everyone go in front of me with only a couple items I have never had a bad experience at this store I go every week sometimes every day since it's the only store close to me. I understand we sometimes have a bad day but you do not take it out on your customers.

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
W
W
WhatIsUpDoctor
US
Send a message
Feb 13, 2018 5:34 pm EST

Next time you're in the dollar store buy some freaking punctuation. Your whiny [censor] compliant is very difficult to read as one long run on sentence.

ComplaintsBoard
D
8:15 pm EST

Dollar General kameka washington

Very rude employee! She is always on the phone. She is a very rude employee. Doesn't help with any questions you have. She slanders people name with lies and keeps up drama at the store. She seems like she doesn't know how to her job. She has an attitude every time I come in the store. She has poor customer service. I have heard many people complain about her and something needs to be done!

Read full review of Dollar General
Hide full review
ComplaintsBoard
L
10:21 pm EST

Dollar General unethical behaviour

the onsite manager was rude and didnt wanted to speak before taking my money for the items I brought, so finally I spoke and say how are you today. I mention to her that I thought the cashier suppose to speak to the customer first, and I hope the rest of rest of the employees dont act like that in that manner, then after bagging my items she finally spoke with a frown, tnhis happen on feb.10 2018 store#02540, manager christi shelton out of eden nc

Read full review of Dollar General
Hide full review
ComplaintsBoard
D
5:23 pm EST

Dollar General unethical behavior

On 8/8/2018 we entered the Dollar General store #07820 on Blue Valley Dr. in Bangor Pa., at the register was Diane never greeted the customers upon arrival, we continued to get the few items we needed and approached the register with one older gentleman before us we continued to wait .The man in front of us became extremely mad and started to yell for someone that he was in a hurry still no one came to the register .He went walking the store where he found Diane in the back room with another employee a tall dark haired man with a beard, and told him there was people at the register waiting and at this time there was a total of 4 customers waiting, not an apology or anything and he is the one that came to the register and checked people out and there was not a sign of Diane even attempting to help or apologize for the delay .we were to the point of putting our stuff down and leaving .

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
12:21 pm EST

Dollar General refund

The woman working at dollar general on Sam Houston Jones Parkway in Moss Bluff, La. Is not only rude but also incompetent. I use digital coupons and digital receipts.
When I went to get a refund I had my digital receipt pulled up on my phone with the barcode ready to scan. She then tells me that she has to have a paper receipt after talking to her boss, so I told her that I'd go to the library and print it ($1.00 fee ). As soon as I walked in she said that her boss told her she had to have the register receipt and there wasn't anything she could do.
I asked what's the point of a digital receipt if you can't use them. Her response, rudely, was I don't know ma'am.
More irritatingly is I could've printed the receipts that I paid for at the library but my online research said that my digital receipt was sufficient.
I won't be using that store anymore apparently her and her boss are incompetent at their job and can't scan a barcode from a phone or paper, only the original.

Read full review of Dollar General
Hide full review
ComplaintsBoard
T
2:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General no concern over the safety of your customers

I live in Athens Mi. you are the only store in our little town, why can't you plow the drive or clean the walk way? I have talked to the manager she say's she called, but was told it can take up to three (3) days to get your plow guy here.
Why can't you hire someone local to plow? There are a lot of snowplow guys in our town.
The bar and the drug store keep their side walks clear.

Read full review of Dollar General
Hide full review
ComplaintsBoard
S
11:06 pm EST

Dollar General the store is closing earlier than supposed to.

I am sending in a complaint for the dollar general store in ecru, ms #09242. I am a frequent customer so they get a lot of my business and money. I needed to go grab a few quick items while I was in the area tonight an since it was raining just a quick in an out an didn't have hardly any gas to go further then what I needed to. So I get to the store at 9:45 to see that the doors were locked after getting soaked. And the sign on the door states closing time is 10PM. I am highly upset I had to waste my gas I didn't have, my time an getting soaked to find out the store was closed early and not be able to get the items I needed from this store while I was in the area so I had to go somewhere else and get my items.

Read full review of Dollar General
Hide full review
ComplaintsBoard
J
10:14 pm EST

Dollar General store closed at 9:45pm when on the door it says 10 pm

Yes I'm making a complaint about the Ecru Mississippi dollar general store they have been closing at 9:45pm instead of the correct store hours at 10:00 pm there has been a lot of customers not happy about that especially me it's always when a rude assistant manager is there named Jessica McDowall us customers would love to shop there if she wasn't locking the doors at 9:45 pm instead of the regular hours say on the door 10pm some of us customers are there to get things for our babies and food to feed us.

Read full review of Dollar General
Hide full review
ComplaintsBoard
D
6:10 pm EST

Dollar General rude managers/employees

There have been numerous verbal complaints made to this store about their manager & employees unprofessional conduct to their customers. When customers ask about sales not being applied or a customer constructively criticizing their unorganized store, the management or employees will openly argue with the customers and physically chase the customers out, call the police on them OR not ring up their items. This has to stop. Last month it happen to me and the same young lady was working again yesterday and we all witnessed her refusing to ring up an elderly lady's purchase. The employee's reason for not ringing up the elderly lady was because she was "rude" because the elderly complained openly about the store's lack of registers. This was no reason to refuse services. These employees need to be held accountable for their unprofessionalism ASAP. This problem has been reported to Ben Martin on numerous occasions.

Read full review of Dollar General
Hide full review
ComplaintsBoard
R
12:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General clover valley

Today was the second time I have purchased the Clover Valley Root Beer Soda in the 2.5 liter plastic bottle and had it taste and smell SPOILED. It has a mildew smell and taste to it. I have never heard of soda spoiling, but it definitely does not taste like Root Beer soda. I usually love the Clover Valley Root Beer, but twice now it has left me with an awful taste in my mouth.

Read full review of Dollar General
Hide full review
ComplaintsBoard
E
4:28 pm EST

Dollar General bad behavior

I used to shop at the Sunsites AZ Dollar General. Seems like when I go in, the Assistant Manager is there and is quite unprofessional. She is rude and will not help you in any way. When she is at the register she is usually talking to someone on her cell phone and not paying attention to the customer. This is very poor customer service. Also, she is often sitting on the floor apparently shelving items and her rear end is hanging out. It's quite disgusting to see the butt crack and huge tattoo. I will no longer patronize this establishment as long as she is there. I will take my business to the Family Dollar down the road.

Read full review of Dollar General
Hide full review

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Service was posted on Jun 24, 2025. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3857 reviews. Dollar General has resolved 189 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.