The complaint has been investigated and
resolved to the customer's satisfactionResolved Dish Network — dish network pay per view fraudulent charges
resolved to the customer's satisfaction
Didn't notice the charges because of electronic statemet delivery. (Changed that to regular mail)
Spent most of my sunday on the phone with dish network. Spoke with 2 reps & one supervisor.
Advised to lock all dvr's (Tv's-each remote).
No time available for pay per view movies, because they run all day. (Total 2 in 3 months in one statement) december 2009
Vod movies were ordered in very early hours like 3am, 4am, 5am & in between.
No credit was provided.
Only happened after I connected my dvr's to internet (Connected dvr to internet, according to dish network, 10/02/09)
First charge appeared on nov-28-2010.
3 movies were watched twice in 3 months overbilling period (Within 2 days)
Looking for more dish network customers with overbilling issues for a class action law suite
Contact info:
[protected]@yahoo.com, shawn michael
The complaint has been investigated and resolved to the customer's satisfaction.
Hi, this is Alicia Brink with DISH Network customer service. I want to apologize about the experience you had. We have measures in place so that it is difficult to order PPV/VOD by mistake. If needed, we have additional measures to restrict any and all PPV/VOD orders. If you would like additional information, please feel free to email me at [email protected]
Viralme & Julie Singh,
I apologize about the experience each of you have had. I would be more than happy to assist each of you with this as well. Please email me your account number, name, and phone number and I will take a look at the accounts and assist you. My email address is [email protected]
Hi, this is Alicia Brink with DISH Network customer service. I understand how frustrating this can be for our customers and would be more than happy to assist anyone interested in locking PPV's from the account. As I stated before, we have measures in place so that it is difficult to order PPV/VOD by mistake. I apologize if you have tried some or all of these steps and have not been successful. If needed, we have additional measures to restrict any and all PPV/VOD orders. If you would like additional information on this or would like me to look at your account with you regarding the charges, please feel free to email me at [email protected]
Sincerely,
Alicia Brink
Executive Offices of Dish Network
Office Hours: Sunday-Thurs 6:00am-2:00pm
Fax Number: [protected]
Email: [email protected]
I've reviewed your posts, Jose Luis Flores, BODIVAN, D. Fey, robsopinon, and tambell, and would enjoy the opportunity to assist you in getting those issues looked at and resolved! Have any of you received any help from our agents at least as far as how the movies had been ordered? Please let me know and I'll look forward to hearing from you!
Hello J. Romigh, My name is mark and I am with DISH Network customer service. We would be happy to look into the validity of the charge that you are disputing. Please email with your DISH Network account number.
Thank You
Mark Haakenson
Internet Response Team
DISH Network LLC
[email protected]
Matloob Usa Inc,
I see we have an issue of an unauthorized transaction which I would be happy to help get resolved! Do you have a business account with us? Please send some of the information to me in a private message with your account number, if you have one, so I can review it and provide further assistance.
sunshineblance,
I'm sorry you feel that way and would be happy to take a look at your information if you could please private message me your account number and four-digit PIN so I can review your account information and see what we have going on! I appreciate your efforts and will look forward to hearing from you so we can discuss your concerns further!
KMMMN,
I appreciate chadt41's input and would welcome your information so I can look over your bill if you could please private message your account number and PIN so I can have a look!